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ClarityCheck.com unwanted subscription

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BPL
BPL Posts: 192 Forumite
Fifth Anniversary 100 Posts Name Dropper
Hi, I wanted to check a phone number calling me so I signed up for a one off £0.99 reverse lookup. It says you can cancel before 7 days or its £19.99 per week. Trouble is they never sent me a welcome email and info. pack on how to cancel. I've been billed 4 x £19.99 already and there is no way to cancel. The chat bot they say to use is unavavilable. I've emailed help@claritycheck.com and support@claritycheck.com but no answer. Anyway without my email address they won't be able to identify me. The bank has blocked the transactions and suggested emailing them for refund. Has anyone managed to get a refund?
TIA

https://help.claritycheck.com/ 
https://help.claritycheck.com/hc/claritycheck-help-center/articles/1723186012-contact-clarity_check-support

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