Faulty pvc front door

carol_63

I bought a new door and had it fitted by builder after 12 months had to get locksmith out who could only temporarily fix the door I contacted B n Q over this as it was guaranteed for 15 years and the lock and moving parts 2 years they then sent me a new door and frame which I had a builder fit that one and take out old one I've got receipts and then contacted b n q where I was told I have to claim back both for refitting the door and the locksmiths costs but they are saying my new door will now not be covered by any guarantee is this right ?? It does not seem very fair

marcia_

https://forums.moneysavingexpert.com/discussion/6652693/faulty-pvc-front-door

it's not fair but I had the same when I claimed for a dishwasher from littlewoods. The replacement wasn't covered any more.

the_lunatic_is_in_my_head

You’d to check the terms OP, whoever offers the warranty is bound by them and can’t change them without your agreement, but either way you’d still be covered under consumer rights for 6 years from delivery.

TELLIT01

https://forums.moneysavingexpert.com/discussion/comment/81859457#Comment_81859457

Will consumer rights for the new door be 6 years from delivery of that door, or 6 years from the purchase of the original? If the new door is covered for 6 years, rights could potentially continue indefinitely.

carol_63

Thankyou for your reply I'm waiting to hear back from b n q over claiming the fitting n locksmith money back but will also double check over the quarantee as they just kept going on about compensating me ???

Mr.Generous

Guarantee runs from date of first purchase. Only ever accept 1 replacement for this reason.

IE new appliance with 2 year cover fails after 8 months, replacement fails after 8 months …. bt the time the 2nd replacement fails you have no cover.

Ergates

https://forums.moneysavingexpert.com/discussion/comment/81859564#Comment_81859564

It's from the original purchase date.

sheramber

is the ‘guarantee’ an insurance product which ceases when you make a claim?

Jumblebumble

https://forums.moneysavingexpert.com/discussion/comment/81859655#Comment_81859655

How does this work? Surely the Guarantee would run for 24 months for date of purchase however many times the items were replaced.

Jumblebumble

https://forums.moneysavingexpert.com/discussion/comment/81859683#Comment_81859683

Sounds like a brilliant scam

Make an item with a design life of 12 months

Offer 15 year guarantee

replace once when it fails

Take failed item and repair and give to next person who has a failure as refurbished

then user cannot claim under consumer rights from retailer as they cannot return or allow to be repaired the item that the retailer sold

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81862128#Comment_81862128

It already happens when a manufacturer replaces an item under warranty.

That item is no longer what the buyer bought so no longer covered by Consumer Rights.

There have been posts about that situation b