Online order not received

cheesecake28

Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. 
Ordered it through their website, paid with Gpay. They've taken payment a week ago.
I had one message a week ago to say the order is 'on it's way'. But it's not arrived. 
I've now seen a couple of comments on their social media saying it's a scam? (but could be just annoyed customer)
They replied to my comment on their facebook , asking what my order number is. I told them i've sent them an email with the order number. So now waiting for a response.
Not even sure if they are based in uk?
I'm not sure what to think now??
Any advice please?

cheesecake28

Forgot to mention, When i clicked on Track your order , in the email they sent, a message came up saying 'potentially risky website' ??

visidigi

What URL did you place your order on?

the_lunatic_is_in_my_head

Hi OP

Chargeback with card provider for non-receipt, 15 days for VISA, 30 for Mastercard. Those times are possibly after the ETA, @born_again will correct me if I'm wrong  

Looks like they are in Canada and probably shipping from there (or maybe from China). 

cheesecake28

visidigi  -  Do you mean whats in the web address bar?

If you go to their main website its ' cosybearcompany.com ' 

born_again

cheesecake28 said:

Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. 
Ordered it through their website, paid with Gpay. They've taken payment a week ago.
I had one message a week ago to say the order is 'on it's way'. But it's not arrived. 
I've now seen a couple of comments on their social media saying it's a scam? (but could be just annoyed customer)
They replied to my comment on their facebook , asking what my order number is. I told them i've sent them an email with the order number. So now waiting for a response.
Not even sure if they are based in uk?
I'm not sure what to think now??
Any advice please?

Here at The Cosy Bear Company we are a small upcycling business who had some success helping our grandma with her blood circulation and arthritis. This is how our journey started.

Aside from the address above, shipping policy is clear they are not UK, price in $
No T/C opps.

Although... 
FREE UK SHIPPING ON ORDERS OVER £59 - Handmade in the UK
Sourced, Manufactures & Shipped from UK
100% Cashmere & 100% Bamboo Products - Proudly British Made

Ah & a Shopify site..
Domain name last updated April 25

cheesecake28

born_again said:

cheesecake28 said:

Not sure if i should be worried, but I ordered some gloves from The cosy bear company online. 
Ordered it through their website, paid with Gpay. They've taken payment a week ago.
I had one message a week ago to say the order is 'on it's way'. But it's not arrived. 
I've now seen a couple of comments on their social media saying it's a scam? (but could be just annoyed customer)
They replied to my comment on their facebook , asking what my order number is. I told them i've sent them an email with the order number. So now waiting for a response.
Not even sure if they are based in uk?
I'm not sure what to think now??
Any advice please?

Here at The Cosy Bear Company we are a small upcycling business who had some success helping our grandma with her blood circulation and arthritis. This is how our journey started.

Aside from the address above, shipping policy is clear they are not UK, price in $
No T/C opps.

Although... 
FREE UK SHIPPING ON ORDERS OVER £59 - Handmade in the UK
Sourced, Manufactures & Shipped from UK
100% Cashmere & 100% Bamboo Products - Proudly British Made

Ah & a Shopify site..
Domain name last updated April 25

 Shopify site and domain name...what do you mean? 

cheesecake28

spo2 said:

It is a scam - I know someone that ordered from there and was send a much lesser value item, so they could prove delivery (from China)

oh no. What should i do? Notify my bank?? Can i get my money back? Im new to all this =(

cheesecake28

looked at my bank statement for it and the retailer location for it says Wolverhampton?

visidigi

cheesecake28 said:

visidigi  -  Do you mean whats in the web address bar?

If you go to their main website its ' cosybearcompany.com ' 

Okay wanted to be sure it was the one I was looking at.

Shopify site
Lots of Canada References
No terms and conditions
Chinese Payment options in bottom right
The Cosy Bear Company Ltd have been dissolved 4th of June 2024.

I think this might be a scam site in the sense they have taken over a failed/closed business and are trading on the historical experience of the previous owners.

Especially as its a bespoke product, but they don't let you change for a different size etc, only reorder.

See what happens a little longer, but prepare to claim from your card provider.

cheesecake28

visidigi said:

cheesecake28 said:

visidigi  -  Do you mean whats in the web address bar?

If you go to their main website its ' cosybearcompany.com ' 

Okay wanted to be sure it was the one I was looking at.

Shopify site
Lots of Canada References
No terms and conditions
Chinese Payment options in bottom right
The Cosy Bear Company Ltd have been dissolved 4th of June 2024.

I think this might be a scam site in the sense they have taken over a failed/closed business and are trading on the historical experience of the previous owners.

Especially as its a bespoke product, but they don't let you change for a different size etc, only reorder.

See what happens a little longer, but prepare to claim from your card provider.

Thank you  
Can't believe i fell for it. 
I just phoned 159 for my bank. Lady said i have to wait 15 days for the 'cosy bear ' to sort it out. If cosy bear don't sort it out by then ,then i can dispute transaction?? Is that right?