7 Weeks, 5 Failures, Vauxhall Not Responding

smithybulls

I'm at my wit's end and need advice on next steps

2021 Vauxhall Mokka-e on PCP with MotoNovo. Charging actuator fault first identified 16 January 2026. Despite five repair attempts at approved dealer Wilson & Co Scunthorpe, the same fault is still present today (7+ weeks later).

Timeline of Failures

16 Jan: Service + charging diagnostics (£907.15) - found actuator fault codes, cleared them. Also missed MOT-failing component (cost me £147.95 to repair elsewhere 4 weeks later)

26 Jan: Fault returned. Code P166C 64 (charging socket locking actuator). They replaced charging flap door - wrong component. Actuator never diagnosed.

5-19 Feb: OBC replaced - a regular failing component in these vehicles (covered by RAC extended warranty and rest of labour Vauxhall paid goodwill).

Within 48 hours: 7 new fault codes, safety critical power loss while driving, gurgling noise. Vehicle unsafe. Called the garage who said "it cannot be anything to do with the work they have done"

23-27 Feb: They found they had either damaged or refitted a failing coolant pump, which they replaced free (rectifying their OBC installation errors).

7 days later: Cable won't release intermittently, mechanical sounds, same symptoms as January. Now cannot get the car to charge at all

The garage has been dismissive, passive aggressive and shown no accountability at all throughout. Not even an apology when clearly they realised giving me back the car in an unsafe condition last time was on them!

What I've Done
Sent detailed complaint to Vauxhall Customer Relations 6 March requesting:

• Vehicle collection
• Courtesy car (none provided in 7 weeks, having to borrow families cars or get rental cars to get the kids to school)
• Repair at different dealer
• Compensation £1,071.09 (£571.09 costs + £500 distress)

No response from Vauxhall. Escalated to CEO (Eurig Druce) - No response.

Notified MotoNovo (finance provider) - awaiting response

Am I right to refuse further attempts by Wilson & Co? They've had 5 goes over 7 weeks. Can I insist on different branch under consumer rights act?

Is no response from Vauxhall normal? How long should I wait before escalating further? This will actually be the thrid case I have opened with them throughout this journey.

What about continuing PCP agreement? Is there any leverage there?

Evidence I Have:

• All invoices (service, flap door, MOT repair)
• 3 sets of diagnostic reports showing different fault codes
• Complete email trail with dealer and Vauxhall
• Video/photos of current fault
• Roll bar linkage (MOT): £147.95
• Flap door (misdiagnosis): £423.14

Am I being unreasonable demanding different dealer after 5 failures? What would you do next? Any experience with Motor Ombudsman for dealer service failures?

Any advice appreciated - this is seriously affecting my mental health and I just want my car fixed properly.

MattMattMattUK

When did you receive the car and what is the remaining term on the PCP?

smithybulls

https://forums.moneysavingexpert.com/discussion/comment/81917066#Comment_81917066

The car I have had for 2 years and there are 2 years remaining.

However, there are multiple sources online detailing how the OBC and parts relating to the charging process in Stellantis vehicles have suffered multiple failures across the range and were not fit for purpose when manufactured. This is partly why Vauxhall offered a part goodwill payment.

To be honest, I just want the whole thing sorting one way or another. The complete lack of ownership or accountability is infuriating. Any questions I have asked have been ignored and when I have asked for an explanation as to why they did nothing with the actuator in the first place, again they refuse to answer.

smithybulls

Finally a response from Vauxhall…..unbelievable:

"After reviewing your case, we regret to inform you that we are unable to provide assistance in this matter"

What on earth do you do with that?

A_Geordie

Having read your first post, my immediate reaction is that you've gone about this completely the wrong way. When the faults were discovered, did you go to Motonovo first who in turn directed you to Wilson & Co or Vauxhall to do the repairs?

smithybulls

https://forums.moneysavingexpert.com/discussion/comment/81917625#Comment_81917625

So when the charging fault first appeared, my immediate thought was to take to nearest Vauxhall dealership as they would be best placed to find and resolve the problem which was the Wilson & Co dealership.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81917821#Comment_81917821

Just to be clear, is that the dealer from whom you purchased the vehicle, and if not, to what extent has the actual seller been in the loop post-sale (as they're the ones with whom you have consumer rights)?

born_again

https://forums.moneysavingexpert.com/discussion/comment/81917549#Comment_81917549

Not really, as they will be looking at this from the warranty perspective (no idea how long). Which will also be tied into correct servicing.

You need to deal with seller. But after 2 years of ownership. Even they do not need to do anything.

Not sure why you think service should have picked up on MOT failure part. Especially given 4 weeks between them. Roll bar linkage could go at any point & is not a service item.

Courtesy car have very much become a thing of the past since covid. Unless booking one well in advance. Warranties now tend to exclude them. You are done to dealer having one, & even then if you get one. Odds on you have to pay.