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Consumer Rights Act - laptop
A lady has purchased a laptop which has specialist software for sight loss installed on it, from a business which specialises in products for blind people. She has had this laptop for 15 months and it is no longer working. She's sent it back to the business, who said that these laptops do not come with enough storage to…
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Used car warranty - Do I have any options?
Good evening, We purchased a 2019 used car for ~£16k in December and within 3 months the headlight has completely stopped working. Meaning we can't legally drive the car. I messaged the used car dealer to inform them and they told me I can take it to any local garage (the dealer is 250 miles away) to have it checked out…
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Consumer Rights Check - Dishwasher Faulty within 6 Months
Dear Consumer Warriors Our Sharp dishwasher has developed a fault 5 months and 20 days after direct purchase through Currys. My assumptions after checking the web/this forum * I should deal with Currys directly under the CRA 2015 - not the manufacturer Sharp. * I am not entitled to a refund initially * I can ask for a…
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Amazon seller refuses to pay return postage
I bought a rotating composter from an Amazon seller and a part of it had not been manufactured properly. It was impossible to put it together and use it. I returned it saying there was a manufacturing fault and it couldn't be used. The seller has issued a refund for the cost of the item, but refused to pay return postage.…
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S75 and court action?
Hi. I might have to take action against a home 'improvements' (!) company for a product with significant defects. (A specialised composite roof, if it matters.) One way and another, it's not looking like they're going to engage further in rectifications. No-one else does the particular product system involved, so I can't…
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Original postage not refunded when I returned an online order - what are my rights?
I recently returned an online order. In order to return the order I had to complete the companies return form for each item. As I was returning the whole order and didn't have 4 of the return forms I emailed the company instead to explain that I wanted to return the items as a change of mind return. I paid for the return…
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Refund for faulty goods
I recently bought an Ottoman bed base from Reinforced Beds in Norfolk. After several communications, photos, and videos, the company accepted that the Ottoman base was faulty and would refund me. When I initially ordered the bed base, I paid the company £683.05 for the bed base and £94.05 for a two man delivery to bedroom…
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Return of online order
Hello, everyone I recently purchased a mattress from Debenhams online and I wanted to return it but they are refusing to accept it, as far as I'm aware I have a right to return any online or phone orders in the first 14 days, they are trying to tell me tha they are unable to accept it because I opened the mattress an it's…
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Tree-destroying neighbour
Evening all...asking for a friend, honestly. My friend owns a detached bungalow and has a large, landscaped garden. In one corner of the garden is--or rather was--a 5m high laurel tree, the trunk of which is on her land. She's recently acquired new neighbours, who have bought the property that borders the part of the…
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Ticketmaster
This discussion was created from comments split from: Unable to use Ticketmaster ticket - no refund given..
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Sofa delivered - wrong colour and faulty
Hello there Wondering if someone could offer me some advice We purchased a sofa and 2 chairs in store on credit card about 8 weeks ago and it was delivered last Friday. The sofa arrived and it was a completely different colour to the swatch we was given and the sofa and chairs had misalignment and inadequate filling. They…
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Consumer rights in a private sale?
I recently bought a second hand oil fired combi boiler as ours was condemned and we don't have the money for grant scheme or new. After contacting a seller on ebay, I thought I had found the perfect solution. The seller informed me by email that the unit was installed 5 years a go and his advert said it came with service…
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How long is 14 days? Three says it's 13 days....
Today I wanted to cancel my contract with Three under the 14-day right of withdrawal. I calculate this to be the 14th day, as I entered into the contract on 11th March (at 17:59, if that makes a difference). By my calculations, 12th March to today = 14 days, today (25th March) being the last day I can cancel under the…
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Broadband / TalkTalk contract start and end
When my contract approaches its end date, I don't like to leave it too late, therefore phone to negotiate a follow-on contract a couple of weeks in advance to avoid being in a rush or under pressure. TalkTalk always say that when I set up a new contract, it starts on that day therefore I lose two weeks off my old contract.…
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Bugaboo Pram issue
In October I purchased a Bugaboo Dragonfly Pram from John Lewis. The pram was chosen as I live in London so am walking on pavements and parks, and following advice from the instore team that this would be a good fit. The pram however is not fit for purpose as the wheels clog up with any form of dirt, debris or leaves on…
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No response from company after order
Hi there I'm looking to see if there's any other steps I can take after I placed a substantial order with an online company who although they looked legit, have taken the money, not supplied the goods, and gone silent. I ordered on March 4th from Linen Fields (linenfields.co.uk). The website looked legit; UK-based, family…
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Quidco Cashback not being paid
Hi, is anyone else experiencing problems with getting cashback from Quidco? My partner and I have followed Martins tips on going through a cashback site to get the best deals and my partner is now owed over £250 from three deals. All three are past the due date to be paid and go back to transactions starting Dec 19. I have…
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Capet Pile Flattened - After 1 Month - Tapi Carpets
Hi all - I'm looking for some consumer advice on the carpet I recently purchased from Tapi Carpets. My partner and I visited our local branch looking for some carpet which was not suitable for our decor, but we also have two children so wanted something a bit softer. Following a detailed discussion with the sales…
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Arture Lights Amsterdam - Scam - Can I reclaim my money back?
Last August, I purchased 3 'cloud' lights from a website called Arture Lights Amsterdam costing €299.85 which took several weeks to arrive. When I finally received them, they couldn't be far from the pictures/description. The quality is dreadful and they resemble plastic bags with a light fitting inside. When I contacted…
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Electric car that was a distance sale Dec 23 with repeat fault -
Hi all, looking for some advice. I took out a Jaguar Ipace in Dec23 on a PCP, distance sale where I purchased over the phone and it was delivered to my house. 22nd Feb 2024 - Traction battery fault - Reported to main Jaguar dealership, they see the car on 5th March, confirm a battery cell needs replaced and tells me its…
