Computer Memory Issue

CainDingle2190

Hi all,

Currently feeling the brunt of the global RAM crisis.

I purchased 64GB Corsair RAM through Amazon, in November 2025. I was not aware of the crisis when I purchased it, so I was surprised to see a delivery date of 2-3 months. I assumed this was an error, or a temporary problem, so I persevered and bought it anyway, for around £210 with my debit card.

After the purchase the stated delivery date was between February and May. Once I read up on the crisis, I didn't expect to see it, but I didn't cancel the order just on case.

Fast forward to last Thursday (26th March) and it turned up. Miracle! Except it didn't work. I spent the weekend diagnosing to make sure, and the RAM was faulty.

I got in touch with Amazon and they said they can't offer a replacement for this item, only a refund. Not acceptable, as the price had risen from £210 to £902 for the same item, through no fault of my own.

I asked what they were going to do about it, to be transferred to a manager. The manager promised that if I return the item, I'll get a refund. Then I can repurchase the same item, and be refunded the difference. They even cited the £902 price. So I sent it back via Asda (they do pickup point for Amazon returns)

Now I've come to reorder the item, and it isn't in stock with the original seller. But I can order the exact same item through another seller. This was the seller charging £902, so I presumed this wouldn't be an issue, but I called to double check before I spent my money.

Now I am being told that because it isn't the original seller, they won't refund me the difference if I spend my money. All I want is for them to honour the purchase for the original amount. A replacement product would be enough

kinger101

While the retailer is the first route, I think Amazon (or the third party seller) will likely argue the cost of a replacement in now disproportiate. There is a get-out under this one under UK consumer law, and I don't know who'd be right on wrong on this but you'd struggle to get them to budge.

In this case, I'd probably contact Crucial and see if you can get a replacement under the manufacturer's warrenty.

Isthisforreal99

Was the original order actually sold by Amazon and not a 3rd party seller on Amazon?

CainDingle2190

https://forums.moneysavingexpert.com/discussion/comment/81945865#Comment_81945865

I had a similar thought. Do you think they'd deal with me if I've already sent the ram back to Amazon?

CainDingle2190

https://forums.moneysavingexpert.com/discussion/comment/81945867#Comment_81945867

It was through Corsairs shop on Amazon

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/81945865#Comment_81945865

Has that option gone now, given OP has already returned the product?

CainDingle2190

https://forums.moneysavingexpert.com/discussion/comment/81945954#Comment_81945954

I did think that. I've got in touch with them anyway, just to see what their response is

kinger101

https://forums.moneysavingexpert.com/discussion/comment/81946005#Comment_81946005

worth a try. They may have a compatible option. Doesn't need to be like for like. Just at least meet the original spec.

CainDingle2190

https://forums.moneysavingexpert.com/discussion/comment/81946188#Comment_81946188

Amazon have consistently stated it has the be the exact same item from the exact same seller.

I suspect they are being obtuse to make getting a refund difficult consider the 500% price hike in the last 3 months effecting their profits

CainDingle2190

Though they only began to state this after I'd sent the item back

eskbanker

But just to clarify, your consumer rights are with the actual seller, not with Amazon.

I'm not familiar enough with Amazon's reverse logistics operation - does anyone know if a faulty product returned to Amazon's hub will find its way back to the seller (which should make a warranty claim viable)?