Integrated fridge failure — can I recover re-installation costs if retailer replaces faulty u

terabyte

Hi all,

I’m having a kitchen fitted at the moment and wanted to sense-check my position if something goes wrong later.

My builders are installing a new kitchen, including an integrated fridge freezer that I supplied myself. I purchased the fridge freezer from Currys, but I did not use their installation service — my kitchen fitters are installing it as part of the overall kitchen job.

As I understand it, if the fridge freezer develops a fault, Currys would be responsible for repairing or replacing the appliance. However, with an integrated fridge freezer there’s a real cost involved in removing the faulty unit and professionally installing the replacement, especially once the kitchen has been fully fitted.

So my question is:

If the fridge freezer fails and Currys replace it, do I have any legal recourse to recover the cost of removing the faulty integrated unit and reinstalling the replacement — even though Currys didn’t carry out the original installation?

I’m particularly interested in how this works under UK consumer law — for example, whether the retailer is required to cover associated costs necessary to make the replacement functional, or whether installation costs fall entirely on me because I used independent installers.

Thanks in advance for any advice.

mta999

No .............

dumpster_fire2025

In theory it's a consequential loss that the retailer should be responsible for.

Exercising that right might be the difficult part. If Curry's refuse to play ball you need to take it to the small claims court which is obviously going to be a bit of faffing around.

Okell

See s23(2)(b) of the Consumer Rights Act 2015 and explanatory note 132 - "This section [23] details a consumer’s right to insist on repair or replacement of faulty goods, the cost of which must be borne by the trader. This includes the trader bearing any costs involved in the removal of an installed item and reinstallation of a replacement. A replacement would usually need to be identical, that is of the same make and model and if the goods were bought new then the replacement would need to be new." My bold for emphasis

born_again

https://forums.moneysavingexpert.com/discussion/6662825/integrated-fridge-failure-can-i-recover-re-installation-costs-if-retailer-replaces-faulty-u

Intergrated units are easy to remove & replace.

Vitor

CRA 2015 s23: If goods faulty, consumer can require trader to repair or replace within reasonable time, without significant inconvenience. Trader bears all necessary costs, including labour, materials, removal of installed item, and reinstallation of replacement. Applies even if trader didn't install originally.

MattMattMattUK

Most adults should be able to replace an integrated appliance, it is a very simple task.

Renfrewman

Surely it will depend on the reason the integrated unit has failed?

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81951192#Comment_81951192

and how long you have had it before it fails.