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How to complain to Amazon UK
I sent an email to the address given for complaints to Amazon (complaints@amazon.co.uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Their usual Customer Service options have been a waste of time.
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Faulty tech, company is ghosting me
We ordered a Hyundai DHY6000SE Diesel Generator on 20th August 2023. When we got it, it didn't start, my husband had to bleed the injector HP fuel line. Then it ran okay during 2 power cuts but a planned power outage later (1/2 tank diesel, 2.7 hours run time), the generator exhaust started smoking quite a lot. The…
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Frasers refund
I would be grateful for some help please. I purchased some birkenstock sandals from House of Fraser online which split after 5 days wear. I contacted on live chat and was advised to return to be inspected. They stated the returns portal they use was having technical issues but if I returned at my expense they would refund…
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Temu...Klarna
Ordered a few items from temu today. Basket total was £19. When I went to pay using PayPal, the total had jumped to £59. They said it was because I used Klarna. I don't have a Klarna account. I have not gone ahead with the order but insisted that TEMU investigate, I have a ticket number.
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Uber Account Blocked.
Hi Guys. Someone has managed to hack my uber account and it has now become blocked, I am unable to sign into the app or the website, uber will only typically only offer me help through the in app support. I have tried to create a new account with my work number, it worked for a bit and then stopped, I assume it recognised…
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Chargeback dispute with Revolut
I purchased a paid of shoes while in San Fransisco in March, the shoes developed a fault and came apart on the seam on both. I attempted to resolve the matter by contacting the store I purchased them from, they first asked me to contact the manufacturer in order to attempt to resolve it. Which I did and had no response…
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MSE Guide - Mastercard Compensation Claim
This is a dedicated thread for our new guide on: The Mastercard Compensation Claim Please let us know your thoughts and give us your feedback. If you haven't already, join the forum to reply.
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Compensation claim vs Packlink/Evri
Hey everyone, So will try to keep it short. Sold a high value item on Ebay (£900) this was for a football card encased in a plastic cover, with protective paper, inside a box, inside another box, and taped up. The buyer wanted Evri as his courier. The label was purchased through Ebay via Packlink. Item was sent, made its…
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Worth going to court?
Sorry this will be a long one but obviously need to include all the details for you lovely lot to help me :) I bought a secondhand Toyota Rav 4 in October 24. It’s an 09 plate 106000 miles. The sale started on the wrong foot, the car garage was an hour and a half drive from me, I spoke to the salesman and said I’d be…
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Cancelling Online Order
I ordered a shed through Wayfair and was given a delivery date. On the day I received an email saying delivery had been rescheduled to the following day. The next day I stayed in again, and again it was not delivered. Instead I received an email saying delivery was attempted but as I was not in delivery was rescheduled…
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Argos & Bluelight
Hi all We purchased a bunk bed and wardrobe from Argos a total of £1156 we spent weeks saving for this. I accessed bluelight as it showed 4% discount off so we paid the money and were given codes to use to place our order. We brought it in April and picked May bank holiday for delivery. My husband took Saturday off work…
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Power cut broke our Central heating boiler
We recently had a power cut, this is not a rare happening and has become a regular event.Not good, so we have a number of UPS's on the property, office and broadband to help compensate and protect Computer equipment. It started on Friday 13th September at about 8am and as we work from home.On this occasion the power…
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Practical advice on checking & refusing furniture delivery?
I understand the general rights around refusing delivery, and rights on damaged or missing goods - BUT what's the best way to manage it on a practical level? The situation here is that we are due a furniture delivery in a few weeks. There are extensive reviews on Trustpilot saying furniture is delivered with pieces…
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Trading Standards - Estate Agent
We have been letting out a small property, since we moved out 15 years ago. We’ve always had good tenants and the most recent moved in around 2 years ago. We use a Letting agent to manage the property and they take a percentage of the monthly rent to do that. A few months ago I was checking my annual statement, and it…
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WOWCHER -vouchers/redeeming /refunds
Hopefully i am on the right forum board here . not a normal wowcher shopper but am now encountering difficulty obtaing a refund -very hard ball over it .not particularly worried about that aspect as i have enough 'evidence' to eventually justify the refund. they just make it very very hard work-is that a fair…
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Lost Parcel
Hi there My husband purchased some goods from an independent company online that he has used many times before. The purchase was made on 17th May and the parcel was sent out via Evri on the 19th May. A few days went past and there was no movement on the tracking. We got intouch with Evri which resulted at first with a…
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Faulty TV
Dear MSE. I bought a new Sony TV from a high street retailer (John Lewis) on November 29th 2024. It was delivered early December 2024. On April 9th 2025 I reported a fault (loss of sound) with their Tech Support. As it is inside 6m and under warranty they offered to repair. The TV cost me £1800.00. On May 1st 2025 a (John…
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Is this legal?
Hi my query relates to ‘wiggle’, a company who sell cycling/running gear. I used them years ago and they were good. Not so much now…I purchased a bike yesterday, but within seconds of authorising the payment in my banking app I realised I’d made a mistake and wished to cancel. Long story short, it’s impossible to contact…
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Faulty dress
Looking for some advice on what to do next. My daughter bought 3 dresses online from White Fox UK which I paid for on my credit card. She wore one of the dresses the day after delivery(2wks ago today) to a formal function and even before she sat down for dinner the dress started to come away at the stitching and split in…
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Refund of deposit for football course that my son cannot attend
I paid a non refundable deposit (except in exceptional circumstances) of £811 for an intensive week long football course for my son. He was due to go on the course on July 6th and shortly before the balance was due to be paid he sustained an injury. It was thought to be a grade 1 ligament sprain when seen at A&E and I…
