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New bought used car advice
I purchased a new (to me) used car on New Years Eve, all was fine for 2 days but then an engine management light came on. I contacted the garage where I bought the car from & was told to take it to a mechanic for a diagnostic assessment. An oil dilution fault was found which my mechanic said is usually linked to a failed…
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Euro Car Parts - are they allowed to do this?
My son bought a car battery back in the summer. He's learning to drive so doesn't drive his car daily. Every time he wants to use it he has to jump start it and he thought a new battery would solve this. It's still an ongoing problem so he asked the garage when they did his mot and they said the battery is useless and to…
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How do I get a Repair report from Giff Gaff?
We sent an iPhone 12 back to Giff Gaff as it's still in warranty after the screen completely froze. however the repair centre is claiming it's due to Liquid damage. How can I get the repair report, as the phone hasn't been in contact with any liquids? The customer agent has taken over 48hours to let us know the reason for…
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Credit Card Charge back.
I ordered a laptop on first December last year. It was delivered in a damaged condition. I immdeiately contacted the retailer. In fact I emailed them 4 times, sent photos, spoke to 3 customer service advisor and had 3 online chat threads. This was all over a period of several weeks. After promises of returns information…
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Major fault on 2nd hand car bought from dealer refusing to provide refund after returning within 28
Bought 2nd hand car £3K from dealer in August 2025, within 28 days car broke down and AA report stated major fault with blocked DPF and poor battery health, advised dealer I wanted to return the vehicle and get a refund, under consumer rights act 2015 as within 30 days. In addition to the faults when the car was delivered…
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Compromised Gift Cards
Hi all, first thread so please bear with me! In December I received 4 Xbox gift cards, x2 for a birthday and x2 for Christmas presents. I was given the receipt for the gift cards as they were all purchased in the same transaction 5/12/25 at a Sainsburys store. On 15 December 2 of the cards (£25) were scratched off and…
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Misleading returns cost
I recently returned a pair of shoes to Penelope Chilvers as they were too big. Their website states that there will be a £3 deduction from all returns to help cover some of the costs incurred. They provided a prepaid label and I returned my goods accordingly. However, once I received my refund they had deducted £8. When I…
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Legal notice of attachment of earnings
Hi, I have received the below email and think it is scam, can anyone help ? Hi Lewis This is Robyn Allen from CRL ( Credit Recovery Limited ). Hope you are doing well. I just would like to tell you that we have got a legal complaint against you from your creditors where you are not making the contractual payments or…
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Amazon
Hi, I am very pleased to report: I bought this item Dell Desktop 27 FHD Display, Intel Core 7-150U, 16 GB DDR5 RAM, 1 TB SSD, Intel Graphics, Windows 11 Home - White : Amazon.co.uk: Computers & Accessories I returned it for repair 05.01.26 RM confirmed delivery to repair centre 09.01.26 I have had zero communication from…
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Virtual office service company ignoring all emails for months - unable to cancel
Hi, I was hoping someone might have some advice for me on what to do in this situation. A couple of months ago I signed up for a basic personal virtual office address, billed annually. I emailed support with a question about the setup process, but when I received no response for days, I lost confidence in the service and…
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Much delayed supply and fitting times
Hi There, in September of last year I signed a contract with a shutter company to install bespoke shutters to our home. The owner of the company who came in to provide the quote verbally assured me that work will be done before Christmas. The only section in the contract that relates to timeline is this:“Currently shutter…
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Insurance definition of an injury?
Our dog has had a small lump on her ear and we showed it to our vet a few years ago, they tested a sample and said it was best to leave it but if it got bigger it might need to be removed. Recently it quickly got bigger and seemed inflamed so we told the vet to remove it, all done and we paid just over £1000. We put a…
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CeX sent us a fake phone UPDATE
Hello this is my first post and I’m hoping someone can help confirm I’m taking the appropriate steps to sort this out. Also my nightmare with CeX may help others not get into the same situation! My husband bought a £600 second hand iPhone on CeX website for my Christmas present, on Christmas Day I opened the box to…
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Temu Returns
Could anyone help please? I recently ordered from Temu and placed one order but when the goods were despatched, they were sent in three separate parcels - 3 items in one parcel and two other parcels with one item in each. All have been delivered without issue but I need to return some of the items and I am struggling to…
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Merged: Car finance company will not cancel car finance and is ignoring all communication
This discussion has been merged.
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Electrician doesn't want to come back and complete notifiable works - help!
Hi, I was hoping for some advice please! We started a large project a few months ago and our electrician who is NAPIT has been difficult since day one. I think he is now making every excuse possible not to come back and complete the works. Due to some horrid footage I have on a camera I don't really want him back in the…
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Trying to dismantle/remove old Dyson wall mount
I have an old wall mount from a Dyson handheld which I want to remove, but I can't work out how to dismantle it to get at the screws. It is mounted perpendicular to the wall, with "hidden" screws. Any ideas?
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Conservatory issues
We've got several issues with out 9 year old conservatory those issues being a leak from the soffit ajoining the house, damp coming thru near the conservatory exterior doors and one of the conservatory roof panes has shifted. We've had them out before regarding the leak and they squarely pointed the finger at our house…
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Consumer Rights Advice
Hi, I’m after a bit of advice please. I’ve searched but can’t find anything quite specific enough. Very long story short… we bought a car last year that has since required a new engine. The garage put in a used engine with 8000 more miles on the clock without our agreement and have offered a free service as compensation…
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Faulty freezer 16 months old
We had a kitchen extension built last year and all new appliances supplied by the company that did all the work. Yesterday we discovered our fridge freezer had stopped working, luckily everything was just softening, so hadn’t long failed. What are our rights regarding repair/replacement?
