Hoover Tumble Dryer recall, how long to fix it

Markdavid1962

I purchased  (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed,  re delivered the following week.

The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable.

Then I had the first safety recall in April 2025 and an engineer came out and carried out a repair on the 19th April 2025, we have not used it since die to it being summer but have now been told its still not safe to use. So we have followed the safety recall route again as follows

As we head towards  winter, I wanted to ensure the tumble dryer is fixed and  have schedulled numerous safty recall visists which they keep cancelling. Lost all faith in Hoover and want my money back as its not fit for purpose do I have statuatory rights

12 August  - Cancelled by Hoover

21 August  - Cancelled by Hoover

29 August = Cancelled by Hoover

Still waiting for a revised appointment

We called customer service on the number provided (0344 499 5599) and they could not find the customer case or appointment and said they would escalate, we then told them the case Ref 09945584, they found it. andtold us  its the safety recall team which arranges the appointments

However told again that they will be oin touch in 5 days to reschedule again  - Customer Complaint  raised  Ref 19745234

So this tumble dryer, I have no faith in Hoover right now what consumer rights do I have as the product and service is not fit for purpose,  the tumbkle dryer has not been used since  before 19th April 2025. Safety recall is because it has gone of fire and it has a unplu and do not use

Is the the level of service received acceptable ?  what are my options is it fix the appliance and make it safe or full refund of purchase price.

MyRealNameToo

Your problem is your consumer rights are with the retailer and you have been dealing with the manufacturer. 

You need to contact Curry's, given they did the original replacement you can tell them you are exercising your final right of rejection as they have replaced the product once and the replacement still has an issue. 

Note that as it's more than 6 months old however Curry's will be entitled to reduce the refund to reflect the use you had from it before notifying them of the rejection. 

born_again

Your consumer rights are with currys, but as over 6 months old you need a 3rd party report. To argue the point with them.

As this is now under a safety recall then you are at the mercy of the manufacture to fix this. How long that takes is anyone's guess. Given they have to find the issue, fix the issue & then make the replacement parts. Then arrange for someone to come & fix. 

astreix

I'm in a similar boat having bought a Candy dryer from AO in Nov 2021 (£475) and being now told that I cannot use it due to fire risk. Lodged a repair request 2 weeks ago and no a pip from them. Called today and was told they cannot give any timeline on how long it will take to fix and I just have to wait. Really not happy but doesn't look like much I can do  

LadyTommo

We are in the same boat as you all. Our hoover dryer was purchased in Oct 21 (£499). We were not part of the initial recall earlier this year but it was flagged to us by AO five weeks ago. We followed the process to notify we had a faulty machine and the request for repair. We have made several attempts with hoover to confirm an appointment date for repair but have received the same response each time that they cannot give a timeframe at all. We have also requested support from AO but they have advised we have to go through hoover as its a manufacturer recall. 

Surely they must have an idea on when the next available appointments are. We are at a loss as to what action to take next. As some of you have already said we are coming into the winter months when we are going to need the dryer. 

We are interested to know if any of you have had any updates on your repair timeframe?

born_again

Biggest issue will be parts, which would be why they can not give appointments.

Odd_Job

I had the same issue - https://forums.moneysavingexpert.com/discussion/6624849/hoover-haier-heat-pump-tumble-safety-issue/p1

Somebody else had help from the guardian here - https://www.theguardian.com/money/2025/sep/23/candys-failure-to-fix-safety-issue-has-left-me-without-a-tumble-dryer

Ours has been fixed now. The engineer explained the wires were too close and were setting on fire so they’ve had to put some plastic tray in. Don’t know how true that is.

Haier or Hoover or whoever expressed contempt all the way through - telling me to use the washing line or ask a neighbour if I can use their tumble shows how they feel about people once they’ve got their money. 

Clearoutkid

I still have no appointment scheduled for the safety recall either. But what is just as frustrating is when you make contact with the Haier group before they will speak with you they try to sell you new products and cover with domestic and general!! 

On the 11th Sept I was assured I would have a scheduled appointment within the next 2 weeks but heard nothing! Just contacted again today the 1st Oct and they cannot provide an update.