Change to mobile contract

Taramot

EE changed my contract. I found this out when my standing order changed from £6.88 to  £12. 
I called them and was assured that the charge would be reduced to that of  the original contract.

They did not so called again. I was offered a new two year contract at a similar price to my "old" contract but this had large %age increases over the two years so I refused and decided to go elsewhere (thank you MSE!). I cancelled my standing order and called again I now have a final bill based on the £12.

I called again to query a demand sent through the post and was informed that they had sent me a notice of change of contract in August by email , and had 30 days to accept or reject. This either went into spam or unnoticed.

My partner was on the same contract and continues to pay £6.88 a month. 

My argument is that I did not accept the change and wondered why I was treated differently from my partner. I offered to pay the outstanding balance based on the old contract which they refused.

Did my silence create a binding contract in this case?

Any thoughts?

born_again

It is std practise in this case. That a change of terms will either give option to reject ( you will be leaving) & you have to tell them that you are rejecting, or if you do nothing you will be moved to new contract. 
You need to check spam/junk folders, as many important emails go there.

have you ask partner if they responded to email? & if they did, why did they not raise it with you 🤷‍♀️

35har1old

Taramot said:

EE changed my contract. I found this out when my standing order changed from £6.88 to  £12. 
I called them and was assured that the charge would be reduced to that of  the original contract.

They did not so called again. I was offered a new two year contract at a similar price to my "old" contract but this had large %age increases over the two years so I refused and decided to go elsewhere (thank you MSE!). I cancelled my standing order and called again I now have a final bill based on the £12.

I called again to query a demand sent through the post and was informed that they had sent me a notice of change of contract in August by email , and had 30 days to accept or reject. This either went into spam or unnoticed.

My partner was on the same contract and continues to pay £6.88 a month. 

My argument is that I did not accept the change and wondered why I was treated differently from my partner. I offered to pay the outstanding balance based on the old c mostontract which they refused.

Did my silence create a binding contract in this case?

Any thoughts?

Did you tell them to cancel the direct debit  most banks tell you to do that as well as cancelling at your end

powerful_Rogue

What is the actual change?

Most mobile networks increase their charge each year. I got this from O2 today.

From April 2026, your airtime plan will now be increasing by £2.50 instead of £1.80.

There’s nothing you need to do. This change will happen automatically

Due to this, you have the right to cancel your airtime plan without any early termination charges, within the next 30 days

Luckily my 12 month contract runs out in March each year, so I can just change tariff and beat the increase.