Id mobile issue

Esty76

Hi, I bought my husband a new phone for Xmas, not realising the sim was same we got new number. Were all with id mobile sim deals in the house so assumed I could still port number. But no. I can't so on discussing only via Web chat which is crap they said inter company numbers is not possible. So I asked fir new sim for new contract as I put aside when I got thinking at well I'll transfer. They didn't send replacement sim, said I can upgrade sim deal to phone deal. I said but I already have the phone. Basically as its webchat I get no sense, wait 12 mins between responses but if my response is more than 2 mins they looking to end chat. I want to pay. I think I'll move sim only deal to another provider then I can swap.

But my god should it be this hard to speak or discuss that is not over an hour on chat with 4 responses?

eddddy

I guess you're saying…

• Your husband has an id mobile contact (and phone number)
• You signed up for a new id mobile contract - with a new phone, new airtime bundle and new phone number
• But you want the new airtime bundle (and new phone) applied to your husband's old phone number
• id mobile won't agree to transfer the new airtime bundle to the old number

(id mobile seem to be saying that you should have upgraded your husband's original contract to add a new phone and airtime bundle, rather than signing up for a new contract which comes with a new number.)

However… I've never done it myself, but I gather you can achieve what you want by doing a "port out" and "port in", something like this:

• Sign up for a pay-as-you-go contract with another network (e.g. EE or O2)
• Port your husband's old number to that new network
• Then port your husband's old number back to the new id mobile contract

People on the mobiles board might be able to give more advice: https://forums.moneysavingexpert.com/categories/mobiles

sheramber

https://forums.moneysavingexpert.com/discussion/6653013/id-mobile-issue

keep telling the WeChat ‘speak to an adviser’.

Esty76

I've gone the long way round bought sim card no contract 1.99. Changed number yo test then back to new contract. Faffy but eventually back