Phone Scam/cant be bothered?

MuppetDeb

I bought a phone a gorgeous motorola flip. Anyway the hinge went after 6 months so of course the screen went to. Contacted Motorola asked about repair. They said it was not due to the hinge it must have been dropped so i had to either pay £255 to get it repaired, dispose of it or they would send it back for £30. Possible yes its hectic in our house. I opted to repair sent the money…all good. No , couple of days later they e mailed me to contact them. They had suddenly found another fault which would cost £300 more. The phone was new and only cost £550. The repair cost more. How can they sell me something then claim it costs more to fix. I just dont understand it. Could they just not be bothered to repair it or is it a scam to get you to buy new .

I had already bought new thinking it could not be repaired so was pleased it could i was going to give it to my niece. I feel they should have honoured the original quote but guess not.

born_again

Can you provide a time line of when bought & when problems started?

Where was it bought from?

Part of a contract?

Will help people give the correct advice.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6660225/phone-scam-cant-be-bothered

Presumably you didnt actually buy it from Motorola?

Phones are assembled on an industrial scale, FoxConn in China can make 500,000 iPhones per day. This is an exceptionally efficient process and keeps costs to a minimum.

Repairs are conducted by a single more skilled individual rather than a conveyor belt of people on minimum wage. Often done much closer to home than China where salaries are vastly higher. Costs are always significantly higher. Sounds like they performed a repair, tested, found another problem which can potentially mean certain work has to be redone as the phone had to be at least partially reassembled for testing and then disassembled and reassembled for a second time.

Woodstok2000

Do you have gadget cover under your home insurance or with a bank account?

flaneurs_lobster

Folding phones are by their nature rather more fragile than their slab counterparts.

I'm on my second Samsung Flip, absolutely no problems with either of them but I wouldn't have considered buying either without taking the accompanying Care insurance package that includes cover for accidental damage.

It's about 10% of the basic cost of the phone over a year.

MuppetDeb

https://forums.moneysavingexpert.com/discussion/comment/81927975#Comment_81927975

direct from motorola

MyRealNameToo

If you did buy direct from them then thats potentially a different matter as you have rights with the merchant from the consumer rights act.

By the sounds of it though the original problem as already been repaired and therefore it won't be possible to get someone else to inspect it to challenge their assessment that it was impact damage rather than a defect with the item. One where you'd have to have challenge earlier.

Arunmor

So did you drop or damage the phone? I doubt anyone on here would have shelled out £250 if it was a manufacturing fault, so by default it must have been damaged.