Refusal to replace

PennysIntoPounds

Hi all,

We're building a house and a shower door arrived damaged.

The company is refusing to replace it as it's over two weeks since they delivered.

The delay in noticing the damaged item is because our builders only just got to the stage of installing it. It was kept in it's packaging in the meantime.

Do I have any consumer rights to request again that they replace it or is it tough luck for me that it wasn't spotted in the company's stated timeframe?

Woodstok2000

Within 30 days, any issues are presumed to be the fault of the retailer and the item can be rejected for a replacement/repair/refund. Thats the consumer rights act 2015, which overrides anything the retailer might have written in their policies.

PennysIntoPounds

Thank you @Woodstok2000 really appreciate it

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6661278/refusal-to-replace

Did you buy it yourself directly from the company? Did your builder buy it or you order through his trade account?

Consumers have very generous statutory rights but businesses have almost none.

PennysIntoPounds

https://forums.moneysavingexpert.com/discussion/comment/81937145#Comment_81937145

We bought it, thanks for checking though

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/81937146#Comment_81937146

No worries, been here long enough to see many repeat problems… buying through a trade account, particularly the likes of kitchens from Howdens, is a repeated problem because people think they are the buyer but as its their joiners account legally their business is the buyer so no consumer rights from Howdens but you do have rights against the joiner.

the_lunatic_is_in_my_head

https://forums.moneysavingexpert.com/discussion/comment/81937073#Comment_81937073

Within 6 months, but if specifically rejecting within first 30 days reverse burden of proof doesn’t apply.

PennysIntoPounds

Thanks all for your help, I relayed that back to the company and while they are absolutely unable to go against their company policy, on this occasion they will as a gesture of goodwill replace the item 😂