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Tabeo Loan - Invisalign
Hi All, A few months ago I started Invisalign treatment however treatment has not progressed as expected and I’ve already had to have 2 re scans as the aligners have not fitted properly both times. It’s a 2 year loan paying £170 per month but I now wish I had gone with traditional braces. Is there anyway I am able to…
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Success getting DHL admin charges cancelled
I recently received a bill from DHL for £35.13 VAT, plus "clearance authorization" £25 and "duty tax receiver" £11. I didn't ask DHL to do anything, I have no contract with DHL so I pointed out that without agreement, there was no contract therefore they had no legal right to bill me for anything other than the VAT they…
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Can we be charged more than the quote?
Hello, We've recently had some issues with a contractor who was due to carry out some lawn work on our garden. We were quoted £1800 (including VAT) for relaying the lawn on both sections of our garden. We paid a £650 deposit. The contractor told me 2 days before work was due to commence that he is no longer able to get…
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Moneyclaim for 'cancellation fees' after cancelling contract - new website timeline confusion
Hi, I've been issued with a moneyclaim via HM Courts and Tribunals Civil Claims, after cancelling a contract within the 14 days cooling off period (I have already had my deposit returned via Chargeback but the company, Nationwide Renewables, is still claiming cancellation fees, which is bizarre) My specific question is…
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Free gift advertised with a spend of > £150 - Not fulfilled
Hi all Thanks in advance! I recently ordered from a website that offered a full size free gift for a spend of > £150. This was not fulfilled - long story short and many emails later, the latest response is as follows: "We’ve now been informed by our management team that this promotion officially ended in May. Apologies for…
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Removing child from nursery, no notice given
Hello, I've removed my child from nursery. The setting became unsafe, numerous legal breaches regarding lack of management, staff ratios, hygiene and more. Essentially the place is falling apart at the seams, barely any staff left and it follows an ofsted improvement notice. Ts & Cs require 8 weeks notice. Obviously I'm…
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Small Claims Question
Hi all, Last year we had some 'work' done on our property and the long and short was it was hideous, not fit for purpose and still is not complete. We initiated a discussion with the company and we were unable to receive a refund, so we initiated small claims proceedings. Fast forward, mediation didn't help so we went…
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Herschel Return Nightmare
Hi everyone, First time poster as I've run out of options. Summary: * Purchased a Coat * Bought early April 2025 (delivered a few days later) * Bought via the official Herschel website * Paid via Credit Card * The coat didn't fit and wanted to return for a refund * Had to pay postage to send back to supplier, unbeknownst…
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Amazon refund process
Hi everyone. Has anyone dealt with the Amazon refund process recently? I was hoping to get some advice on the best approach to take. I'm dealing with what seems to be an increasingly common issue of a package turning up only to find the product box inside empty. In my case it was a smartphone of about £250, a costly…
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Wrong Phone Model
My partner and I have a contract with EE that includes TV and both our phones. Our contracts had ended and we went in to look at phone upgrades. I have small hands and the size and weight of phones is beginning to give me a lot of pain in my wrist. I explained this and asked about availability for a small phone. It was…
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Debt collectors now charging me for failing to collect debt
Hello I've been trying to retrieve a debt off some neighbours who owe me £1000. I got as far a writ from the courts through Court Enforcement Services (which I paid separately for) and provided instructions when best the neighbours would be around to hand over paperwork. But they have mostly ignored my instructions. I…
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Rights re Returns
Hi all I bought a shed from Wayfair which I was advised would be delivered on the Tuesday. Tuesday morning I was told it would be delivered Wednesday. Wednesday I stayed in all day only to receive an email saying that delivery was attempted but as no-one was at home it would be delivered the following Tuesday! I contacted…
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How to complain to Amazon UK
I sent an email to the address given for complaints to Amazon (complaints@amazon.co.uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Their usual Customer Service options have been a waste of time.
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Faulty tech, company is ghosting me
We ordered a Hyundai DHY6000SE Diesel Generator on 20th August 2023. When we got it, it didn't start, my husband had to bleed the injector HP fuel line. Then it ran okay during 2 power cuts but a planned power outage later (1/2 tank diesel, 2.7 hours run time), the generator exhaust started smoking quite a lot. The…
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Frasers refund
I would be grateful for some help please. I purchased some birkenstock sandals from House of Fraser online which split after 5 days wear. I contacted on live chat and was advised to return to be inspected. They stated the returns portal they use was having technical issues but if I returned at my expense they would refund…
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Temu...Klarna
Ordered a few items from temu today. Basket total was £19. When I went to pay using PayPal, the total had jumped to £59. They said it was because I used Klarna. I don't have a Klarna account. I have not gone ahead with the order but insisted that TEMU investigate, I have a ticket number.
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Uber Account Blocked.
Hi Guys. Someone has managed to hack my uber account and it has now become blocked, I am unable to sign into the app or the website, uber will only typically only offer me help through the in app support. I have tried to create a new account with my work number, it worked for a bit and then stopped, I assume it recognised…
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Chargeback dispute with Revolut
I purchased a paid of shoes while in San Fransisco in March, the shoes developed a fault and came apart on the seam on both. I attempted to resolve the matter by contacting the store I purchased them from, they first asked me to contact the manufacturer in order to attempt to resolve it. Which I did and had no response…
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MSE Guide - Mastercard Compensation Claim
This is a dedicated thread for our new guide on: The Mastercard Compensation Claim Please let us know your thoughts and give us your feedback. If you haven't already, join the forum to reply.
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Compensation claim vs Packlink/Evri
Hey everyone, So will try to keep it short. Sold a high value item on Ebay (£900) this was for a football card encased in a plastic cover, with protective paper, inside a box, inside another box, and taped up. The buyer wanted Evri as his courier. The label was purchased through Ebay via Packlink. Item was sent, made its…
