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Mobile Phone 2 months out of Warranty. 2years contract still to go. What are my consumer rights?
Hi All I started a 36 month contract with Tescomobile in February 2022. This month the phone no longer connects to wifi (the wifi symbol has a line through it) or Bluetooth. I have online chat Tesco and they say nothing they can do as Apple warranty is just for a year. They say they can repair but it will cost me. Does…
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Temu troubles, beware of returns
Temu looks like a great shopping site with low prices. I got hooked. As a new customer I ordered 5 items and was very impressed with the site. Free returns and protection. Yay. Not too impressed with the quality though. When I needed to return 3 items I had to create a return request on each one and then figure how to join…
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Second hand car not roadworthy after a week!
Have made a series of gormless errors in purchasing a second hand car under pressure. But what can I do from this point please? I saw a used fiat on eBay with no ‘buy it now’ or auction, listed like a classified ad as per auto trader. Seller has been registered as business seller since 2004 with good feedback, I went to…
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Looking for advice on next steps with John Lewis consumer rights issue.
I purchased Hunter boots from John Lewis in January 2025 for £120. After 8-9 months of normal use, they developed significant defects including material deterioration and severe peeling (see attached images). When I contacted John Lewis, I've received multiple contradictory responses from different customer service…
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Selfridges & DPD return dispute – £1,025 missing, no evidence provided
Hi all, I wanted to share my experience in case others have faced something similar with Selfridges returns via DPD. In April 2025, I returned two pairs of Amina Muaddi shoes worth £2,050 in a single sealed parcel. DPD collected it from my home at 9:45am but didn’t log it at their depot until nearly 24 hours later.…
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Friend scammed on sale of vehicle - help!
Hi there, A friend of mine has just been scammed selling her vehicle on Facebook marketplace. The long and short of it is that a guy got in touch about her van, offered her a good price, came to see it and did a bank transfer, saying ‘it will take two hours to come through with it being a business account’. She saw the…
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New car has problems already told them...
So after my last thread I bought a new car and expected everything to go smoother I was even pickier this time, but that didn't go to plan... Within 2/3 weeks it became apparent there was something wrong with the car it was struggling to start and I think one of the headlights was fading. I got the battery changed on my…
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Moved: TFL Charges
This discussion has been moved.
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GDPR - Data suppression Vs Data removal
I recently came across a data company that provides physical mailing address data from email address (specifically BBC iPlayer email address, for TV licensing purposes). They have provided a link in their website for "data suppression", which I have never come across before. Here is the link hosted by them to "suppress"…
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Swimming lesson provider didn't process cancellation, now chasing late fees?
Hi all, If it matters, this is in England. I was emailed by my child's swimming lesson provider back in July, as he hadn't attended in a while (very ill health, super rare, even GOSH aren't sure what it is yet - fun!), asking whether we wanted to keep his place or cancel the membership. A couple of weeks later, still In…
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Recall on Candy heat pump condenser tumble dryer
After 3 recalls on a Candy tumble dryer that has a threat of setting on fire! B&Q have agreed to replace it. It turns out when the sales person was reducing items to get my new kitchen under a certain cost, one of the items reduced was the tumble dryer. B&Q originally offered a replacement / credit note to the same value…
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Wrong item or wrong price
Took my son to Curry's this afternoon to buy a computer screen. Spoke to a sales person who advised a screen and a price, the item was above the price. The price being £99.00 (reduced by £20) When we got it to the till it rang up as £129.00 which is when we reailsed the screen we an XE no an X (as per price tag) so the…
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Faulty building work query.
Hello all. Over Christmas and New Year of 2020/2021 we had the outside of our house rendered by a local company who were recommended to us, and as I was away 2 or 3 weeks at a time driving an hgv my better half dealt with them. Everything was paid for by bank transfer but we have no paperwork, just an invoice. Whilst the…
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Selfridges refusing refund
Please help! I ordered a very expensive watch from selfridges which I received in awful condition, not in original packaging, no protection, watch covered in dirty finger prints and appeared second hand. I immediately contacted their customer services who advised me to return the watch for a refund. I did this via their…
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Ticket Booking Fees
I recently bought 4 tickets for 2 comedy shows through the ticket company SEEtickets by Eventim. The show was cancelled with 2 weeks notice. The money has been refunded but the ticket company Booking fees and Order processing fee (surely one and the same🤔) have not been refunded as per their terms & conditions. So £12.10…
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Declined refund for filthy uninhabitable hotel room
I cannot begin to describe the filthy hovel that is the Swan Inn Heathrow, but as they say, a picture speaks a thousand words! On pulling up to the property my heart sank as it was almost as tatty on the outside as it turned out to be on the inside! The guy behind the bar was quite disinterested and rude and wasn’t really…
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Getting Scaffolding Removed From Property
Hi, I posted elsewhere that I employed a roofer to re-roof my house. They were paid for 50% of the job to cover materials etc, the final 50% was to be paid upon a survey. The work failed a survey, failed a subsequent roofing inspection and failed building control. The recommendation was to withhold all future payments and…
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Missing item from SKY delivery
On 7/9/25 I ordered an Apple Watch Series 10 and a pair of Apple Airpods Pro on my SKY mobile account - to pay for both over 12months. Tuesday 9/9/25 I got my delivery however only the watch was in the box. I didn't question that the airpods weren't in the box as the website said 'Delivery in 1-2 weeks' at the time of…
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controlaccount/fedex help
Hello, I am new here and would really appreciate some advice. I received a letter yesterday dated 1/09/25 from controlaccount informing me that despite FedEx's 'recent communications' charges remain outstanding. If I do not pay within seven days the matter will be handed over to controlaccounts litigation department to…
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Tesco Complaints: Here is the email you need to contact them . . .
ceo.customerservice@tesco.com The C.E.O. himself shall not reply, but a senior underling will. Now I've made this public, how long this will be available is anyone's guess. This took over an hour to find: it's not online, they don't list it in the Tesco help/customer service section, it was only revealed to me after…
