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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Faulty hob after 3 years - still in warranty
hi Since Xmas my induction hob has not been working and since Xmas I’ve been trying to get Kitchen Aid to sort it out as it’s still under warranty. The hob is 3 years and cost around £2500. The problem is I can’t ever get to speak to kitchen aid person. All the numbers on their website don’t work and emails are unanswered…
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Samsung complaint
Hi everyone, I'll try and keep this brief else i'll end up waffling. I purchased a samsung tumble dryer and washing machine in 2022 directly from the samsung website (it was an employee purchase portal I got discount via work). It still cost over £1,000 for them. I was told it was a 5 year warranty on both products as long…
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British Airways compensation - 4 months and still waiting
On a return flight from Cancun to the UK, there was a fault with the electrical ovens so they could not provide breakfast. Over the tannoy all passengers were told that we would be compensated automatically. A case was raised just over 4 months ago (on 11/11/25) and I spoke to someone on live chat who siad it would take up…
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Refund of postage costs
Hopefully a quick one, I ordered an item from Very and paid £5.99 next day delivery. Within a few minutes I attempted to cancel the order and the system didn't allow it. I refused delivery of item and it went back to Very. I have been refunded less £5.99 and am trying to find out what the rules are for refunding when…
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Amazon account hacked, account closed
Hi, I'm going to cut a long story short but... On 1st March I had notifications from Amazon re 3 orders for €150 gift cards which I hadn't ordered. It seemed my Amazon was hacked, changed into a business account and then 3 lots of gift cards ordered through amazon.es. The first two went through, the third was stopped by my…
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Homebase missing part
I recently purchased a patio set from Homebase online. When I’ve come to build it, there is a missing chair piece. I’ve been trying for over a week to contact them, but their online form constantly shows as ‘unavailable’. I did manage to find a phone number online (not in their website) but the number is constantly…
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Looking for advice with faulty appliance
I bought a washer from a catalogue about three to three and half years ago. Within eight months the bearings started failing. Samsung not the catalogue replaced it as could not get the parts. The same fault is now happening on the replacement. I have been in touch with samsung but they are wanting to charge for the repair.…
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Ebay ladder purchase
Hi, hope someone can help. In May 2025 I purchased an item off Ebay from a business seller, that on the 15/03/2026 I was informed by Ebay that the item was subject to a UK gov safety recall, and not to use them. The seller and ebay are washing their hands of it, citing "outside 30 days return window", each of them…
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Phone Scam/cant be bothered?
I bought a phone a gorgeous motorola flip. Anyway the hinge went after 6 months so of course the screen went to. Contacted Motorola asked about repair. They said it was not due to the hinge it must have been dropped so i had to either pay £255 to get it repaired, dispose of it or they would send it back for £30. Possible…
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Used Car faulty within 6 months of purchase
Hello, I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs. Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle…
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How to deal with unresponsive company?
My teenager managed to order £120 tracksuit which doesn’t fit so wants to return but doesn’t know how…I had a look on the order confirmation which states Returns not possible, full stop. I googled the company, found the registered address in London. All good. the website is literally blank as they are “awaiting new stock”…
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Second Hand Cars - Consumer Rights
Won a County Court case… but still no payment – is the system broken? I wanted to share a recent experience and see if others have been through something similar. After purchasing a used car that turned out to be faulty, we went through the full legal process and won in the County Court under the Consumer Rights Act 2015.…
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left stranded in sri lanka by netflights.com
Ticket London to sri lanka return booked with netflights.com on 11th january 2026. (IMPORTANT date ) travel - 18/02/26 due to return 8/3/26 . when disruption occurred she followed the advice from netflights.com who said "…wait until airspace reopens and then contact the resort team to arrange alternative travel etc" NF -…
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Chillblast laptops not fit for purpose?
I purchased a Chillblast Phantom Laptop for £2100 in August 2022 with a 5 year warranty. The first 2 years included collection, parts and labour, the final 3 years are labour only. After 21 months, in May 2024, my laptop black screened and I sent it back – I was told it was the motherboard and that the laptop was…
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Car bought from dealership, can't fix fault, need help / advice
Hello all, I hope someone can point me in the right direction. I bought a car end of January 2026 (this year) second hand from a car dealer ship around 50 miles away. Cost just under £9000, bought via bank car loan, not a finance deal. They did a 52 point inspection prior to me picking the car up and said the radio /…
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Consumer rights act and warranty on sports watch
HI MSE Forum, I bought a Decathlon Kiprun GPS 500 sports watch for £200 approx 2.5 years ago. It has stopped working, in that the bevel which you use to control all functions doesn't work, so the watch is functionally useless. It's out of the 2 year warranty but my understanding from MSE guidance was that the "reasonable…
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Negligent plumber
Hi, The letting agent for my flat commissioned a plumbing firm to investigate for leaks in the bathroom after my tenant reported damp walls and floor. The plumber visited the flat and said he could find no evidence of leaks, and that the problem was caused by rising-damp and condensation. They charged £160 for this advice.…
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Sports Direct refusing all help
Hi Bought hiking boots in May 2025. Bought in person, in branch, used debit card. Have proof of purchase (which is not disputed). One of the metal lace holes has become detached, they can’t be tied anymore. Went back in branch today to “return” them, note, I did not ask for a monetary refund - what I actually wanted was a…
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Consumer rights Automower 3G loss
I purchased an Automower direct from a company in the UK in 2021. For background the mover uses cellular signal for control this comes with a 10 year data contract. This is all in the marketing. Towards the start of 2024 I contacted the retailer regarding the news, 3G network switch off. The assured me my mower had the…
