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Credit card company refunded under s75, now the retailer is wanting me to pay them back
Hi I'm hoping someone can help me. I bought a sofa in April 2021 on 29/06/2021 the plastic feet snapped, I contacted the company who sent me out more after approx 6 weeks Upon turning the sofa on its side to fit the new feet it became clear that the screws damaged the wood and big chunks of wood was missing. I contacted…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
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Laybrook Electric Bed - side rails are splitting
I bought an oak Laybrook electric bed 5 years ago, cost was over £1200. Both the bed side rails are splitting and basically disintegrating half way along. They will soon no longer support the bed base. The company say they won’t do anything as it’s out of warranty. I understand it’s out of warranty but an oak bed frame…
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ClearCycle sofa purchased on eBay - courier damaged my property during delivery
Hi folks, I have a bit of a conundrum that I would appreciate your advice on. Please note the sofa has been taken back and refunded, but the damages caused are the point I need help with. I bought a sofa from ClearCycle on eBay. It is a business. Delivery was included in the price. I had no contact with the delivery…
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Restocking fee for a not fit for purpose sofabed
I have purchased from DFS a sofabed that was available only as an online product (not able to see or test in any of their stores) which I noticed about 3 weeks in after delivery that it had an issue, i.e., the seating cushion had two hard area across it which made it very uncomfortable to sit or lay down if you sat on…
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Kia refused to honour 7 year warranty.
My 4 year old Kia Picanto needed to have a defective tie rod end replaced. My local VAT registered garage who services my Kia replaced the defective tie rod end with a genuine Kia part. It cost me £62.00 plus £37.00 labour cost. I contacted Kia to claim the cost of the part and labour cost under the 7 year warranty.…
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Ninja fault at 20 months
HiI bought a Ninja 15-1 on 24/12/21 from Argos at £269.99. Ninja provide a 1 year warranty (2 years if purchased after Jan 23) and Argos also provide 1 year Warranty. Developed 'shut Lid' and 'Slide' fault at 20 months, rendering all functions unusable. On consulting the internet for trouble shooting ideas it is apparent…
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Badly installed dishwasher from Curry's
I ordered an integrated slim dishwasher from Curry's on 10th June 2025. It was delivered on 11th June, 2025. On inspection one side of the dishwasher was all dented in by door hinge. When I rang Curry's they offered £50 off to keep it but I refused stating that an issue could arise from it later so a new one would be…
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Boohoo return to gift card not bank
I made a £300+ order with Boohoo for holiday clothes as my weight changed a lot and I need a new summer wardrobe. I sent a lot back (weight issues, again!) and requested my refund. I've now been sent the refund on gift cards, which they claim I requested. I definitely didn't - I don't ever choose gift card options and need…
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Amazon delaying laptop repair
I bought a laptop from Amazon at the start of May and noticed at the start of August it had developed cracks in the bottom chassis from over-torquing of the screws (factory defect), as well as having a power button that worked 70% of the time. I sent it for repair with Amazons repair service on the 9th and was told it…
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Ikea complaint going unanswered
I have an ongoing issue with Ikea which I've initially attempted to revolve over their chat. After several failed promises I raised an official complaint with them using the following two email addresses: * ikea.complaints.gb@ikea.com * terms.conditions.gb@ikea.com After still not receiving any response I turned to…
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SCAM: Dont get booked accommodation on Booking.com and cancelled without refund
Upon arrival at the listed property address, I was unexpectedly redirected to a different location that lacked even the most basic amenities. The room provided was in an unacceptable condition—unclean and poorly maintained. When I requested essentials such as drinking water and blankets, I was informed by the cleaner that…
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Forced to Take legal action against Sky UK After Retaliation & Debt Collection
Hi everyone, i have been experiencing a sky tv consumer matter for over a year now I am in dire need of support with this matter. I’m posting this story here incase anyone can offer any assistance which would be very much welcomed. I’m currently supported by someone who is assisting me through this case (however limited…
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Car dealer false advertising refused refund
Hello all, On the 2nd August we purchased and collected a used car from a local dealer to ourselves, all fine and dandy in the first week apart from we could not understand how to function the infotainment screen, during that week my Wife asked me to take a look, I was reading the manual to see what we needed to do but was…
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Hoseasons UK Holiday Price Increase
Hello Sorry if this is already in a chat somewhere already. I did do a search but couldn't find anything similar. We booked our usual holiday in Cornwall a few months ago and paid the balance straight away. Now with less than 5 working days to go (Saturday 30th) Hoseasons have increased the price by £200 due to a "Mistake"…
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FedEx disbursement fee
I ordered 2 items from Japan and paid the company £19 for the company to post it to me with them using FedEx. After I accepted the parcel 2 weeks later I received an invoice for VAT plus a disbursement fee of £12.75 on top of the cost of VAT. I am happy to pay my VAT but not this additional fee which I did not agree to.…
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Can I get out of my EE contract?
Hi, I have very poor 4G and 5G signal at home, and EE have acknowledged this is unlikely to improve due to most likely not being close enough to the nearest mast. The EE coverage checker does however state that signal on my street indoors and outdoors should still be good, but general browsing is very very slow. Watching…
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UPS asking for more duty
I recently had a delivery from Europe. On the doorstep the UPS driver asked me for £50.73 for duty, I wasn't expecting that, but he said he wasn't allowed to leave the delivery without taking payment. So I paid. A couple of days later I received an invoice from UPS confirming I had paid. I also have the receipt on my bank…
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Help needed
Hi all I purchased a Samsung heat pump tumble dryer from Currys March 2024, I have contacted Samsung as it has a 2 year warranty and has developed a pungent smell which is left on your clothes when dried, Samsung say it lack of cleaning, even though the filter is cleaned after every dry and cleaned as per instruction book.…
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Sainsbury's SmartShop payment issue
Dear all, A few weeks ago, I made a payment using the SmartShop app at Sainsbury’s. I first tried Bank Card 1 three times, and each time I received a rejection message. I then used Bank Card 2, and the payment went through successfully. However, when I later checked my statements, I discovered that all four attempts had…
