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RYANAIR WRONGLY REFUSED MY VALID PASSPORT - NEED ADVICE ON COMPENSATION
Hi everyone, Ryanair refused to let me fly Stansted to Rome on 24/05/2025, claiming my UK passport was invalid. Here are the facts: * Passport issued: 15/04/2015 * Passport expires: 15/01/2026 * Travel date: 24/05/2025 On travel date, my passport was only 10 years 40 days old and had over 7 months validity remaining. Jet2…
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Problem with Flooring Superstore
I bought a carpet a few years ago which has started rotting. I contacted Flooring Superstore who were awful from the start. They didn't do that carpet - I had the receipt It was moths - carpet is moth proof It wasn't possible - I had photos Eventually they agreed to a carpet replacement but won't return calls. I've phoned…
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Do I have any rights on purchase via leely uk website
Hi. My daughter purchased two dresses from Lily UK. It turns out it's a US company which is actually a shell for a Chinese company. They took about a month to a arrive and neither fitted well. They gave her 7 Days to return her online order despite the UK law being 14 days. They also say they will charge a 20% fee for…
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Brown Paper Delivered Instead of iPhone 16 Pro Max
I ordered for two iPhones on Amazon. The first one is iPhone
16 (256GB), and the second one is iPhone 16 Pro Max (512GB). I ordered
the iPhone 16 Pro Max on December 31st 2024 and iPhone 16 on 2nd
January 2025. However, upon delivery, I was shocked to discover that only the
package containing the iPhone 16 was the right…
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Issuing an SAR
Apologies if this is not the right place. Basically I want to know if issuing an SAR against a company to find out why I am on their books when I have never had an account with them or signed up to anything with them. Is this a reasonable thing or is it only when there is a some legitimate financial aspect involved? The…
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Advice small claims court
A solicitors messed up a Will-I was advised (by them to get a solicitor) which I did, to get the errors rectified! I now have large bill-is it worth/ likely to take solicitors (who messed up) to small claims for my costs?
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Uber Eats Refusing to Refund or Provide Information.
Sunday 1st of June, I placed an online order for a Harvester, this duplicated a meal deal they offer. Taking the Order to £114,47, a few minutes realising this, I cancelled the order and replaced it correctly for £67,47. However moment later a notification to say that this was charged and the £114.47, plus the £67,47 was…
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Morrisons New Mix & Match Offers Pricing Labels Confusing?
My local Morrisons recently launched a few 4 for 3 mix & match offers. The price labels simply say "4 for 3 cheapest item free" and there is no offer name (previously they have something like "Meat Offer" or "Heinz Offer") to indicate which products are included. I assumed the new mix & match offer was a store-wide offer,…
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Item missing
I ordered several t-shirts from a retailer's website, and one item was not sent. After reporting the issue to their CS, they refused to refund the missing item because they claimed their warehouse CCTV showed everything's put inside. I don't think the CCTV can catch the amount of the items being packed, not to mention I…
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Dyson refusing to to refund
Hello 👋🏼 I apologise in advance, it is a long one! I was wondering if anyone could offer me some advice on what my rights would be, I’m losing the will to live with how bad Dyson’s customer service is! In February this year, I purchased a Dyson airwrap through Currys PC world. It developed a fault, I contacted Dyson…
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Terminate hp agreement within cooling off period
I signed a hp agreement with the trade centre on Monday 25th May i feel i was pushed into it. However by the next day I knew I had made a mistake. I have spoken with them and informed them I would like to terminate contract within the 14 days. They said this is not how they do business. I contacted the finance company who…
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Am I entitled to refund for anxiety program / service, company saying no
This is for a friend! She paid £800 for an anxiety program several years ago and had received some help from the man who owned the company but nothing ever helped her. She was in a bad place at the time and regrets this but was hoping it would help her after his convincing telephone call. She's asked him for a refund but…
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Faulty/Dangerous Chair
Hi! I purchased an office/gaming chair to use for work in April last year. Other than a loose backrest, it's been good so far. However, the other day I felt something jabbing me and it was pointed out that my finger was bleeding. I found that a pretty sharp piece of metal (possibly broken spring?) was sticking out of the…
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Online furniture purchase - Poor quality!
I've recently purchased two sofas and a footstool from a retailer that only trades on-line. After less than a week the seat cushions have depressions where the foam pads have flattened. I contacted the retailer within seven days to express my concern, and they said that it can take a month for the furniture to settle and…
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Amazon complaint email
Not sure if this is the right section so please move if needed. I pre-ordered the Switch 2 on Amazon with the expectation that it would be delivered on release day (today) but it hasn't even been shipped yet. The thing that annoys me is that people are cancelling their pre-orders and buying it again and it is arriving…
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Whatever Happens old PC World insurance cover for Laptop - now with Currys
Hello all, I have a query with regards to an old 'Whatever Happens' insurance cover for my laptop which I took out in 2013 with PC World when I first bought the Laptop. It is £5 per month and is supposed to cover almost everything including accidental damage, breakdown and so on. It would include collection of the laptop…
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Household removals firm complaint & Ombudsman query
Hello. Wondering if anyone can help with a problem with a removals firm. Disastrous from start to finish, what seemed like a professional firm, for some reason, drove their van onto the lawn of the house we were leaving and carved a couple of trenches out, then put a huge welsh dresser in front of the items they had…
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How to get Builder to complete work, remedial and documentation for Building Control
Two storey home extension. One-man builder took on role of Prime Contractor. He estimated 17 week project, now at week 33 and still not complete. Nightmare. Builder has had a Skiing holiday and a Diving holiday while we have been living in purgatory. Hadn't heard from him for a couple of weeks so sent an email asking him…
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Ping Insurance taking unauthorised payments
If anyone has had insurance through Ping, especially Caravan insurance, check your emails and bank/credit card accounts. they recently sent me a renewal offer, for a policy to start 2 months after the original renewal date, of course I was not going to take them up on that as had obtained alternative insurance. Today I…
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Faulty car - small claims
Hi all, We bought a used car from a trader around 2.5 months ago. A couple of weeks after purchase, it started leaking coolant. A local garage replaced the thermostat, but the issue continued. We contacted the seller, who told us the warranty was void because another garage had worked on it. That said, he did agree to…
