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Unsolicited free gift discounted from refund
I had pre-ordered an Asus Xbox Ally X from Asus UK for £799 via a Mastercard credit card but come release day (16/10), the item was not delivered. I spoke to customer services who informed me that it wouldn't be delivered until November. In the mean time, Currys had the item in stock so I had bought and collected another…
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Kumio Ice machine purchased from Amazon
I purchased a Kumio ice machine in April 2024 via Amazon, it has a 2 year warranty. It has just stopped working I have followed the procedure set out by Amazon, however Amazon say I need to contact Kumio directly and Amazon have sent me a link (which does not work). I have emailed Kumio support (email taken from…
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Martin Lewis: Car finance mis-selling help – your questions answered
The financial regulator has announced its proposed car finance mis-selling redress scheme, with an average payout of £700 likely to be due on over 14 million car finance agreements made between 7 April 2007 and 1 November 2024. MoneySavingExpert.com founder Martin Lewis answers your questions about the scheme on the latest…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Consumer Rights Act
Hi, I bought a fridge freezer in May 2023 for my kitchen from Currys PC World. It is an expensive model - I paid around £800 and it was reduced from £1000 at the time. I have noticed that the seals on the freezer part have split. This is 6 months after the standard warranty has ran out. I feel that this isn't satisfactory…
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Uber gift card via Amazon - used by someone else
Recently, Amazon had an offer for 10% off Uber gift cards. At the same time, Uber were offering 5% Uber credit rebates on train tickets, so I bought a £120 gift card as I had some travelling coming up (wife in hospital in London). When I tried to redeem my gift card on Uber, I found out my Uber Money account was restricted…
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Custom Online Order - Bed - Refund Rights
Hi All, I ordered a divan bed set online. The bed arrived damaged and quality questionable. I have requested a return. The bed was specified by myself for colour, drawers. The company have refused a return initially providing a 10% discount if i keep the order. I said i have right for a refund, but have stated they only…
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New glasses from Specsavers - not had an issue like this ever before
Sorry for the long post but there's lots of steps here I need to include: I've worn glasses since I was 18 (I'm nearly 56). I've been a Specsavers customer for probably 20 years or so and never had any issues to speak of, certainly never with glasses. Had an eye test done in September as I felt my specs could do with a…
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Compensation for delayed and ultimately wrong product (solar battery) delivered?
I had solar panels and a 5kWh battery installed a couple of years ago with a view to expanding the battery capacity when I had the funds (this was a fundamental selling point). Last June, after a lot of research and quotes from the few supplies who could actually source the correct (they assured me) batteries, I paid a…
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New Curry's laptop, set up but then not fit for purpose, sending back but should it be reset ?
Hi forumites :-) I hope this is the right place..was a bit of a toss between here and the Shopping section. I bought a brand new laptop from Curry's during the current BF offers (was all good on paper), got it delivered yesterday, and then set it up and registered it with the manufacturer (Acer). From its initial very…
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Returning football boots with some insole logo wear
Hi all, I tried a pair of Adidas indoor boots/trainers in my local sports direct - in 8.5 and 9.5. Both didnt fit right, and no 9's in stock. So I purchased online. I used them for one session while playing in goal (Im recovering from a knee injury), and they feel quite big - almost like the 9.5's. I think it would be best…
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Karen Millen returns nightmare
I am having huge problems with Karen Millen regarding a returned dress. I followed return instructions and can prove it was delivered back to them weeks ago. Still no refund and despite trying to contact them daily via email, WhatsApp and contact form, i just get the automated response, "Your refund is being processed.…
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Merged: Chasing 8 weeks no resolve
This discussion has been merged.
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Halfords Complaint - Advice / Am I correct in next steps
Sorry, It's a bit long. This is the chain of events of an ongoing compliant to Halfords which we have still not had any contact from in over a month regarding the situation - Just generated emails and us chasing for no information. Any advice would be greatly appreciated. We had our car serviced with our Hyundai garage and…
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TOTUM - Tastecard pulled mid contract
Hi, I assume this is fairly open and shut, but wanted to gauge your thoughts. I signed upto Totum Pro in April 2023 (3 years at £34.99), it explicitly included 3x 12 month memberships, where membership redemption codes are sent every year at renewal in April. Tastecard on its own, costs £79 a year or £7.99/month. In…
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Refund refused....
My daughter bought three (3) items online from Zara using a Visa debit card. The online invoice showed the three(3) items and the money was debited from her bank account. The box arrived undamaged and unopened. When she opened it there was two(2) items and a £30 top was missing, there was no packing slip. She has…
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30 retailers correct misleading online returns policies following MSE investigation
Retail wrongs RIGHTED: Martin Lewis withdraws Trading Standards complaint as 30 retailers correct misleading online returns policies Read the full story: 'All 30 retailers previously reported by MoneySavingExpert.com (MSE) in July for giving misleading information on shoppers' online returns rights have now corrected their…
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Interesting SAR results from a retailer Should the next step be to use Consumer Dispute Resolution?
At retailer's suggestion, I submitted a Subject Access Request to their SAR team & the resulting SAR document revealed numerous red flags relating to one of their partners - eg allegations which went unchallenged, multiple chases by retailer due to lack of timely/any updates & also asking the partner if they'd contacted me…
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Bespoke Kitchen discolouration
Dear all, just looking for some advice. I had a bespoke expensive kitchen installed 10 years ago (total cost around £30k but that included building works) . In the last few years the edges of EVERY cupboard/drawer have irregularly discoloured as per the pictures. At first I thought they needed a good scrub but nothing…
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Can’t prove purchase
I bought an air fryer from Asda just under a year ago but paid for it in with my grocery shopping. The element has broke so it’s not heating but I don’t have the receipt from all that time ago where it would have been seen listed and the transaction on my bank statement which I know can be used as proof of purchase only…
