My experience with Sensory Education

System

This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).

osteo

tinkafairy said:

Hey folks, this appears to (sadly) be a company that comes up on the consumer forums A LOT. 

Having not been sent goods I ordered, and cancelling them as they had not arrived within time frame (indeed, never arrived) the company failed to refund me - as per the Consumer Rights Act 2015.

Raised a chargeback after no goods and no refund. 

A month afterwards, they are now threatening me and demanding extra fees or I will be taken to court. They then referenced their T&C's which are a masterclass in wrong (citing out of date legsilation plus a lot of incorrect ideas). And adding in their charges if you ask for a refund for either faulty goods or goods that never turned up. 

It is what I think could be described as a masterclass in 'unfair contract terms'. 

I need to share (and if the link does not work, please Google sensory education terms and conditions). 

Some highlights also include charging for a Subject Access Request. 

But some big ones (after incorrectly citing the Sale of Goods Act, which has been replaced by the Consumer Rights Act anyway...)

"Please note performing a charge back is not an acceptable cancellation or escalation process, any charge back undertaken outside of the schemes remit of failure to deliver goods, or damaged goods will incur a charge back processing fee of £75.00 plus VAT plus interest chargeable at 8%

All complaints should be raised in accordance with the sales of goods act or the consumer contract regulations and raised in writing and follow the pre action protocol prior to any chargeback,should a chargeback be raised which is not inline with the terms and conditions we will pursue all legal remedy to recover those funds and legal costs."

Hi Tinkafairy

I would be interested how this ended as I am going through a similar predicament with them. No delivery and no communication until my bank stepped in and issued a refund and now they are threatening me with court if I don't pay £52 with £20 bank fees. Nightmare company.

Okell

osteo said:

tinkafairy said:

Hey folks, this appears to (sadly) be a company that comes up on the consumer forums A LOT. 

Having not been sent goods I ordered, and cancelling them as they had not arrived within time frame (indeed, never arrived) the company failed to refund me - as per the Consumer Rights Act 2015.

Raised a chargeback after no goods and no refund. 

A month afterwards, they are now threatening me and demanding extra fees or I will be taken to court. They then referenced their T&C's which are a masterclass in wrong (citing out of date legsilation plus a lot of incorrect ideas). And adding in their charges if you ask for a refund for either faulty goods or goods that never turned up. 

It is what I think could be described as a masterclass in 'unfair contract terms'. 

I need to share (and if the link does not work, please Google sensory education terms and conditions). 

Some highlights also include charging for a Subject Access Request. 

But some big ones (after incorrectly citing the Sale of Goods Act, which has been replaced by the Consumer Rights Act anyway...)

"Please note performing a charge back is not an acceptable cancellation or escalation process, any charge back undertaken outside of the schemes remit of failure to deliver goods, or damaged goods will incur a charge back processing fee of £75.00 plus VAT plus interest chargeable at 8%

All complaints should be raised in accordance with the sales of goods act or the consumer contract regulations and raised in writing and follow the pre action protocol prior to any chargeback,should a chargeback be raised which is not inline with the terms and conditions we will pursue all legal remedy to recover those funds and legal costs."

Hi Tinkafairy

I would be interested how this ended as I am going through a similar predicament with them. No delivery and no communication until my bank stepped in and issued a refund and now they are threatening me with court if I don't pay £52 with £20 bank fees. Nightmare company.

There is no point in resurrecting a dead thread where the OP hasn't posted for 2 and a half years and never came back with a resolution.

You need to start a new thread.  Reference this one in it if you want to.

That being said, if you are happy that you are in the right on this, I'd just call their bluff and wait for them to sue me.

You only need to be concerned when - or rather I suspect "if" - you receive a genuine claim from the court.

Come back when - or if - you do

marcia_

 Sensory education are an awful company and do this all the time. Friends have had similar issues after getting their bank to do a chargeback and nothing has ever come of it.