-
Hotel refund
Hi, If I cancelled a hotel booking 48 hours before a stay due to awful reviews, should I be able to get my money back? We were taking children and the reviews mentioned drug taking, unsafe bunk beds for children, filthy dirty rooms etc. (We only noticed these after booking). We wanted to find an alternative, more suitable…
-
Bought a new car and found out it was damaged prior to receiving
I purchased a new car from Williams BMW of Manchester in July 24. When I went to uplift the car, they said it developed a fault code with parking sensors. I asked to see the car and they said it was in the workshop and I could not see it due to health and Safety. 3 weeks later they delivered my car. I was very suspicious…
-
Arnold Clark breaching my consumer rights
Hi all, I’d really appreciate some advice and perspective as I’m at my wits’ end with Arnold Clark. * I bought a Nissan X-Trail Tekna+ from Arnold Clark Warrington earlier this month. * Within 10 days it developed multiple faults, and it was also mis-sold (advertised as £195 tax – actually £695, and advertised with…
-
Charged after death
Have just found out that my late Mum has been getting charged for mobile phone sim and broadband for 2 years after she passed away. We informed the company over the phone at the time but they're now saying that they have no record of being informed of her death. We never noticed before as even though the provider account…
-
Joliman - Issue Only Resolved Through Legal Action
I ordered a portable air conditioner from Jolliman, but the wrong item was supplied. Despite repeated emails and calls, I received no meaningful response. The matter was only resolved after I initiated legal action through the County Court. I was eventually refunded in full, including my court fee, but only after a lengthy…
-
Argos breach of Consumer Credit act?
I purchased a Vax carpet cleaner from Argos and got the usual hard sell to buy their after care insurance. I replied I don't need it as there is a 2 year warranty. Their reply was that the guarantee is with Vax so I'd have to return it to Vax and not Argos. I replied that I have bought the cleaner from Argos and my…
-
Bought second hand car from garage
Hi where do i stand on this. Sold as seen and my fault or can the car be returned? It is missing a parking and media feature that was advertised The advert was on auto trader prepopulated When i collected and mentioned the parking feature, having noticed when driving feature, I asked them and they said sometimes the advert…
-
Fencing panels - bespoke but not supplied correctly
Hello All - I ordered online some picket fencing panels which were to a specific size, hit and miss fence style for privacy, with an adjustment to fit into concrete posts rather than usual wooden posts. The fence, when delivered, was single sided picket fence, so gaps between palisades. It is not hit and miss. It also has…
-
Dfs sofa advice
Hi all, first time posting on here. I'm looking for some advice regarding my DFS sofa. I purchased a recliner back 2 years ago and I've had nothing but problems with the one seat. They've been out twice to try and fix it and now they've come out again and they've decided they need to order a new part the actual reclining…
-
Trainline App fraud
If there is a better group to put this then please move it. Back in march I was in hospital recovering and another
patient told me that I could pay for the train service using the trainline app.
I downloaded it and I had to enter my bank details. I am taken to a page that
tells me that they need to verify my bank details…
-
Small claims court lead
Hi. there are 9 of us taking TUI to the small claims court. We have been through mediation which failed. After 3.5 years we are going to court. The claim form we registered at court has all 9 names on. My Dad is the first but he is 79 and all of us have signed a document to say we allow my Husband to be the main liaison…
-
direct debit
onecom want to charge me £15 for not setting up a direct debit by 3rd of october and £25 in jan if not set up this cant be right surely
-
Unfinished floor
Hi all, I’m after some advice about how long I should realistically wait for a tradesman to finish a job, and whether I should be concerned about payment requests before completion. Background: * Agreed price: £617 to fit 5.5 square meters of parquet LVT * £417 paid upfront for materials * £200 to be paid on completion *…
-
Klarna fraud claim rejected - what can I do?
Hi all, I’d really appreciate some advice as I’m hitting a brick wall. Back in July, I discovered someone had used my personal details (name, address) to take out a £400 Klarna Pay Later in 30 days agreement with Argos. I already have a Klarna account which I use and have never missed a payment. Someone had used a fake…
-
Vodafone extended my contract by eight months without telling me
I ordered a phone through mobiles.co.uk on a 24 month deal in December 2023. Vodafone have extended my contract to July 2026 without my consent, and have refused to amend the contract date to December 2025. I have also spoken to mobiles.co.uk and Carphone Warehouse (who are linked to mobiles.co.uk according to Vodafone) as…
-
Incorrect Electric fire bought
Hello, I unfortunately bought an electric fire for a media wall that was being built. I went into a showroom and saw an electric fire that I liked. I explained that the builder was coming in the next day to start building and therefore I would need a fire to be put in. They said they could give me the dimensions for the…
-
What is a reasonable length of time?
According to the Consumer Rights Act (2015), goods must be fit for purpose and last a reasonable length of time time. I bought some pillowcases from a store renowned for the quality of their products in December 2019. The fabric on both of the pillowcases had split in two places on each and not on the seams. Neither of the…
-
Wembley Parking Booking Fee
I have requested a refund for the parking space I reserved for Coldplay's concert this Sunday 7th September which has been rescheduled. The organisation (the official Wembley parking company) have refunded the £40 as I am unable to attend the rescheduled date but they have not refunded the booking fee. Is this legal? The…
-
Amazon 30-day return cut off date
Hi,I seem to remember reading that for Amazon's 30-day return policy the cut off date is for when the item is collected, not when its delivered.Does anyone know if that's correct?Thanks.
-
Faulty building work - advice please
Hi all, We have some building and plumbing work carried out in April, we have a signed agreement that states the work is guaranteed for 2.5 years. On Thursday 28th August late afternoon, we discovered there was a leak coming from the pipework that the plumber carried out. We took a few second video as best we could and…
