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Vinted refund
I have been using vinted successfully for over 1 year. I recently purchased an item for £36 a bicycle helmet. The seller did not post (due to being in hospital) and vinted sent me a message stating a would be refunded the full amount between 6th to 9th June. I never received the money. They asked for copies of my bank…
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Returned parcel missing
I returned an item over a week ago using a label supplied by the retailer( they take £3 off the refund to cover this) The item tracking seems to be stuck since Monday with no updates but royal mail don't know exactly where and the retailer hasn't received it. It is an expensive item £300 . I'm worried it has been lost. Am…
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Used Car Issue
I brought a used car on April 4th It has recently developed a weird noise - I am fairly certain it is a wheel bearing that will need changing. I have contacted the dealer to let them know. I am certain they are going to say it is wear and tear. The dealer is 95 miles away so cant just pop in. What are my consumer rights in…
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Refund timeline following non-delivery of Nintendo Switch 2
Hi all, I pre-ordered a Nintendo Switch 2 bundle (with some accessories) from Nintendo. I bought this online direct from their store website, paying by Paypal – totalling £509.97. I placed my order in May, the payment was taken around 1st June, and the delivery was scheduled for 5th Thursday June – the Switch 2 launch…
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The National Business Crime solution
I ordered 2 things from House of Fraser but only 1 arrived, they are adamant that it was delivered and that they have CCTV proof of this which they refused to share. The roundly rejected my claim after approximately 2 months of back and forth I went to my bank who refunded me. Other than the picture I sent of the contents…
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IKEA Kitchen Complaint
We purchased an IKEA kitchen and fitting around May 2024, the fitting began in August 2024 and finally finished in May 2025. The customer service was poor, with every communication being initiated by myself, not one person called me back when promised. I wrote a formal complaint in April and chased up today. We received an…
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NBCS letter on behalf of Fraser’s group
Back in April I’ve made an order for 5 items totalling over £150 and unfortunately 1 item worth £40 was missing. I’ve raised it with customer service and I’ve been pretty much told that I lie and that I must have received all items. I argued that the parcel weight clearly shows that not all items were packed but they have…
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Trying to exercise cancellation rights but seller is in different jurisdiction
This discussion was created from comments split from: Quick questions on Consumer Rights.
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Charity
My wife was pressured into signing up to a charity lottery direct debit in a shopping mall. The leaflets mentions gamble aware and she’s already signed up to GameStop what would happen would they refuse this? I felt very bad as I got annoyed with charity worker but they are very pressuring has anybody else experienced this…
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Faulty Cooker - Seller is refusing to cover disconnection & reconnection - Small Claims Court?
Hello, I recently purchased a refurbished (Grade C) cooker from a trader on ebay (not a private individual but a registered business with an ebay shop). The oven worked but the hob did not. The cooker came with a 1 year warranty, an engineer was sent to look at it and they ordered a new hob. When this arrived it wasn't the…
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Can anyone help - bought a car - never received it :(
Hi all. Newbie here! To cut a long story short: I ordered a car from Cinch back in April. I was accepted for HP with Black Horse and I paid a £2000 deposit (plus some fees) upfront. The day before the car was due to be delivered (after I had taxed and insured it), Cinch called to say that there was a fault with the car and…
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Shop Won't Pay for Sold Goods
Hi, I sold an item through a shop, agreeing to their commission charge. I received their written receipt for the goods to be sold. This I have in hard copy. The item was sold, I was informed by telephone, & the amount due to me confirmed at the same time, just under 1K. My bank account number + sort code were duly…
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Concert tickets
Hi Im looking for advice on a current situation im dealing with I purchased concert tickets for a Christmas present in December through viagogo and paid through PayPal. Paid and didn't think much of it until 2 weeks later I went to check and print the confirmation email and realised I didn't have one. Got in touch with the…
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Royal Mail does not deliver for weeks on end then....
I have been having a problem with Royal Mail for several years with mail deliveries on normal post. I have raised complaints over and over again only to be told it was a staff shortage or that depot has been told and they will improve, but it never does, Then I heard a guy on a consumer show describe the exact issue I am…
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Child's bike - Warranty issues?
I'll try to keep this brief. Bike was purchased in November from E-Bikes Outlet as an Xmas present, the bike was brand new and boxed. Over the weekend, the pedal on one side has fallen off, the thread on the plastic pedal has basically gone, and it's gone on the pedal arm too - so it won't screw back on. Contacted E-Bikes…
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Small claim - court letter returned from defendant
I’m writing in behalf of a friend on her 70’s. She lodged a small claim in regards to a diabolical situation where a removalist delivered her house items in a state, with everything like it had been just thrown in. She sought only the cost to replaced the damaged goods. The court find in her favour, however they have…
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I was refused entry in a local B&M store today
Hi I walked into a B&M store today and was stopped by a security guard just as I stepped into the store. He said face recognition had set off an alarm. So I asked if I could try it again and it did set off his alarm. So we went outside and he explained it was either for shoplifting (absolutely not!) or being argumentative…
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Taxi company cancelled wedding taxi
Hello, Back to MSE for further advice (thank you to the team for
your previous support). I was recently married. Unfortunately, my wife was 25 minutes late as she was
sorting out taxi for her elderly grandmother who needed a wheelchair taxi. Weeks before the wedding we had arranged the taxi to go from
care home - Church,…
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Absolutely appalling customer service from Just East. Need help in next course of action...
Hi There, After many years of smooth experience with various food delivery services (maybe one or two minor issues, promptly sorted) my luck ran out and I was on the receiving end of a terrible experience from Just Eat customer service. Here's the sequence of events: * On 06/06 we had a number of people come over to ours…
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Moved: propertytaxrefundcentre
This discussion has been moved.
