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Moved: NCP, member of BPA association parking fine for being in car park for 12 minutes (i did not …
This discussion has been moved.
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Wrong quantity delivered.
Ordered almost £200 worth of goods from an online company and paid via PayPal. The items were advertised as 6 packs and the company has sent 1 of each item for all of the 20 x6 items ordered. On contacting the company they stated the listings were all mistakes and it should have been for 1 item only and not 6 packs. They…
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Admiral charging extra for Direct Debit because of loan from Admiral
I have received a renewal request for my car insurance. I usually pay it off in one lump sum, but I decided to look at the monthly direct debit option to spread the cost. Now I do know that DD are usually higher as it would cost the company slightly more money, so they process monthly payments rather than a one-time…
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Debenhams boohoo refuse money refund
Hi all, just as a warning and also to see if I’m doing things correctly. Wife purchased items from Debenhams, they weren’t suitable, so tried to start a return, the return e mail didn’t contain a return label, but when online it said take the qr code and return via local collection point, didn’t work after trying 3…
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Items Stolen from Evri Parcel
My husband and I both bought our daughter some dresses from Oh Polly for her to try on for her graduation. She kept one dress and we send the others back for a refund. Neither of us received a full refund. Cut a long story short, the parcels Oh Polly received had been opened and taped back up again. This happened somewhere…
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Shutter Blinds not as specified .
Hi Guys i have an issue with an order for shutter blinds for two windows that I placed online . During the ordering process it asked for window measurements and the were pictures on website showing the windows of my size with a single planel shutter blinds . When the order was sent I discovered that the blinds came with…
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Faulty Dolce Gusto Machine - advice required
Hi, We've had our Dolce Gusto Mini-Me machine for just under 3 years, so it's well outside the standard warranty, but it's just failed on us. There is a magnet on the pod holder and a piece of metal inside the machine that it's sticks to when you insert the pod. The problem is that piece of metal has severely rusted and…
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LG refuses to pay for parking dispensation under the warranty
Hello, I am dealing with LG. Briefly, I have bought the dishwasher 28/6/25 for around £300, there was a dent when unpacked. Agreed about a refund of £100. They have aske me not to use it while solving the partial refund. First use at the beginning of September using express program 30min. Failed, showed f11 drainage error.…
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Samsung not resolving my issue, what are my options?
Hi, This is a bit of a long one but I want to give the whole story to get the best advice. I bought a new 75" Samsung TV on 20th August directly from Samsung and it arrived on 22nd August. I paid for the order using my credit card via PayPal. Everything worked perfectly until it suddenly stopped recognising my soundbar by…
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Faulty car purchase and now got a CCJ against the seller. Exploring my next move.
Hi everyone, hope someone can help with this!! I bought a car for my daughter in Feb 2025 for £2900 from 2W car limited in Bedford. Car was full of issues (timing belt, head gasket, solenoids, etc). Got repaired paying another £3400. On 2nd September, I got a CCJ issued against the seller as no response from him. I have…
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Cancelled Currys order - no confirmation, next steps?
Hi all, Hoping someone might be able to provide some direction. I had been awaiting the release of the Xbox ROG Asus Ally X. It was released about 0100 on 26/09, and I went to the Currys website to place an order. When I woke up in the morning and checked the order, I realised I had ordered a similar but different device…
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Gym Membership Leaving Fees
I am currently in a 3 year gym membership i want to leave as they close an area of the gym I want to use for private session (which cost more). When I signed up this was not the case. I feel like I should not have to pay the full amount of cancellation fees as they have changed what is available to me. They are also saying…
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Gift card help
Hello, I received an adidas gift card for my birthday. Was purchased from Tesco. I came to use it today, scratched off the PIN number box but there is no PIN number there, making the card totally unusable. Adidas are saying as it’s from Tesco it’s their responsibility and Tesco are saying it’s Adidas’s responsibility.…
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Airbnb refusing to compensate hotel bill
Hi, I had to pay for a hotel when arriving at my Airbnb accommodation in Paris as I had been given the wrong code and the host wasn’t responding to my messages. It was 11pm and we had tired little children with us and my only option was to find the nearest hotel we could all walk to.The hotel cost nearly €200 euros for…
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Anne Louise Boutique
I'm writing to find out if anyone else has had issues with the online retailer Anne Louise Boutique and receiving a refund/have any advice on how I can tackle this. Anne Louise Boutique or ALB has a huge social following and the dresses are worn by celebrities and influencers all the time, but stupidly I didn't refer to…
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Faulty Car and Dealership Unhelpful
Hi there, I purchased a Citroen C3 on an 18 plate from a dealer in Stoke on Trent, it is a lovely car and it was purchased on 21st Sept this year, about 40 days ago. The car has an RAC 3 month warranty and the dealership serviced it, put a new MOT on it and changed the oil and filters etc the day before I collected. Now we…
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How can I get a refund from Just Eat - I've tried everything so far
I ordered a food delivery last Friday 26 September. They charged my card £55.30 and after about 20 minutes cancelled the order. I assumed I would be refunded and today, 1 October, went on the app to see when that would happen. Just Eat Chat app says I haven't been charged so there's no refund due. I can't find a telephone…
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Wedding Caterer withholding refund unless we sign agreement stating we won't leave a negative review
Hi all, Looking for some advice. Long story short, we had our wedding this year and found our caterers really disappointing. The service wasn't as described and we felt really let down. We've been in email discussions with the company and have settled on a 10% refund. I'm keeping to resolve this as soon as possible as it's…
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LETTER BEFORE ACTION Help
Hi all, thank you for taking time to review this letter that I am planning to send to a supplier before procesdding tpo the court. thaks in advance. Dear Sir/Madam, Order: Galaxy Z Fold3 5G 256GB (Black) – £503.49 Order date: 10/04/2025 Issue reported: 08/07/2025 * I purchased the above phone on 10/04/2025 for £503.49.…
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Evri lost returns parcel - how to claim?
I paid via Evri for a returns to a retailer and the parcel tracking stopped on 15th September, still showing "on it's way back to the retailer". Retailer are saying they haven't received anything, and because they didn't provide the label it is Evri who I need to contact about refund/compensation for a lost parcel. They…
