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eHarmony - want to take £65 off me for cancelling
Hi all, my first post here. I recently signed up to eHarmony's online dating service. The sign-up process was fairly straightforward - fill in your details, and then it takes you to a "compatibility quiz" you have to take to be able to finish creating your account. I did this on Sunday 26th March - and upon finally (it…
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Booking.com or Owner who is responsible for refund after walk out of filthy, broken accommodation
Booked two nights at one bed flat in London. Conerns started at arrival, met and brought to a different address than advertised key fob to main building wouldnt work. On entry decided almost imediately not to stay. Unsafe - large letter box was loose and falling from door frame - green tape inside behind the letterbox to…
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Small court claim preparation - lay representative, late evidence filing
Hi all, Based in England. I have been helping my auntie file a court claim against an eviction specialist company. I was also involved with the service they provided - initiating the service and the complaint that followed. We have the court hearing on 1st April. My auntie has been quite poorly and I have been assisting…
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Faulty Car - Rejection for full refund
HELP...!! I purchased a car on the 9th July. Became undriveable on 10th July. Speaking to local garages was advised it was most likely a clutch issue and do not drive it. Wanted to reject and have a refund. Garage advised could not refund prior to an inspection. They wanted me to take the car to a garage an hour away, I…
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Amazon 1-click disappeared from screen
Has anyone had this problem - the option to turn on and off 1-click has disappeared from my payments screen and I am unable to switch it off (meaning my default card is saved and all purchases can be made without entering a cvv number) - I've had a long and frustrating chat with online help who were equally baffled and…
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PatPat - returns issues
I don’t usually order from sites like PatPat but on this occasion I did (& never again!!). I ordered some options to try & return the ones I didn’t keep. Turns out they only have returns centres in Italy, USA and China. They expect the buyer to pay return shipping fee. I paid to ship the return to Italy. Much back & forth…
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Total Sports - order not fulfilled
Hello, I'm hoping someone can advise me on how to either get a refund or get the football kit which I ordered for my son back in May. I placed the order with Total Sports but have not received the kit. I have tried to contact them but they don't answer the phone and I have not had replies to several emails. I've tried a…
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Faulty Car - rejection - SECOND UPDATE - at wits end now!
FURTHER UPDATEW - we accepted the second replacement battery at the end of May. The car worked fine for about two weeks, then the same thing happened - it said low battery and wouldn't start. We again rejected the car, they towed it back to Trade Centre. My partner visited and explained everything to the manager, who said…
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Holiday to a 'new hotel' that wasn't open
I bought a package holiday to a 'new hotel' in the Dominican republic and on arrival found the new hotel had not been competed and was not open (nor were the advertised facilities) so we were housed in the tired/original part of the hotel not the seaview suite we had bought. Only one bar and 2 restaurants were open (on…
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Advice dealing with Robert Dyas return
Hi, We bought a garden Gazebo/Pergola online (01/07/25) from Robert Dyas, using a credit card, and it arrived damaged and incomplete (04/07/25). We reported the damage on the day it arrived. It was quite poor, the main frame was bent, parts were scratched and the majority of fixings were missing from a torn plastic bag. It…
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Would really appreciate some advice please
I ordered an item online and received it the next day, the quality was terrible so I emailed asking to return the item and for an address to send it to. I received a Reply stating it was exchange only. I politely replied explaining that I had a right to cancel within 14 days and would like a refund. They agreed to this and…
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M&S Returns Without Receipt – Anyone Else in the Same Boat?
Hi all, I've had two items sitting in a carrier bag for months now, going in and out of the house with me as I’ve been trying to return them to M&S. Since the data breach a few months ago, they haven’t been accepting returns without a receipt and it's been a bit of a nightmare. I've had conflicting advice. Different stores…
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Sleepeezee sensation gel 4000 mattresss
After 9 days this mattress showed signs of indentations where my husband and I slept !!! As it was purchased from Furniture Village we immediately went back into the store and registered our complaint.. This was followed up by their technicians inspection 3 weeks later when he registered indentations at 2.75 which is below…
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Boots - Lost return / refusing refund or replacement
I purchased a Dyson airstrait on 25th December 2024 for £379.99 from boots, it was delivered to me on 31st December, by the 14th January 2025 the product broke. I contacted both Dyson and Boots as it was under warranty and was offered a repair by Dyson, or a replacement by boots. I opted to return to boots as a replacement…
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M&S Returns Without Receipt - Anyone Else in the Same Boat?
Hi all, I've had two items sitting in a carrier bag for months now, going in and out of the house with me, as I’ve been trying to return them to M&S. Since the data breach a few months ago, they haven’t been accepting returns without a receipt, and it's been a bit of a nightmare. I've had conflicting advice, different…
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AXParis can they really refund me by gift card
Hi I purchased 4 items on 30th June, returned 3 a few days later via the returns portal and been sent a gift card for £130 instead of a cash refund. I have been advised that I selected this option online however I don’t recall seeing an option and definitely would not have knowingly chosen to get a refund by gift card.…
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SAD FART for a Freezer
We purchased a Beho freezer on 31 December 2023, although we had paid for it to be delivered, so we received it in January 2024. The seal has now gone as of today. It was purchased from Currys. I know it isn't covered under the 12-month warranty, and we never purchased extra protection. However, Martin mentions SADFART,…
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Dental Payment Plan
Good
Day, I'm an NHS patient seeking advice on a dispute with my Dental
Surgery regarding a Hygienist Payment Plan. Here's the situation: * Signed up for a payment plan in June 2024. I was advised by a Receptionist that a £16/month payment plan would save me money on my 3-monthly hygienist visits, which were £52 a visit at…
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Car Purchase
Hello! I'm probably being naive and stupid. I purchased a car recently (Renault Megane E-Tech), advertised with 1,743 miles from an Arnold Clark Renault Dealer. It is two years old and there was a disclaimer saying it had been previously owned by a business so multiple people will have driven it. I traded in my old car…
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Amazon late delivery - not actually coming, how can I get a refund?
I placed a prime order on the 18th to come on the 19th. Eventually I get told it's not coming, but I can't cancel or do anything else, as the seller gets until the 24th. The item was for my holiday, such is tomorrow, the 22nd, so I don't need it now. I need the money back and the order cancelled. The seller is ignoring all…