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Who Is Responsible For Faulty Printer?
Hi, I'd really appreciate if anyone can get me out of this loop! I purchased a printer on Amazon and took out the 'Extra Protection' product care for two years. The printer has broken so I contacted them to ask for next steps. The informed me that as the printer was less than a year old it was still under warranty and I…
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Epson EcoTank ET-18100
Epson EcoTank ET-18100. I bought this printer on the 26th February 2024. It was pretty expensive and cost me £592.55. It is an ink tank printer so the running costs are lower and I thought I would save over the long term. It has now failed a couple of months outside of warranty and Epson are quoting me ~£360 to get it…
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Help with car rejection nightmare!
This is a long story but I will try and condense it down as much as possible. Late November 24 - Brand new lease car delivered Early December 24 - (13 days after receiving) Car Broke down, RAC called but on the way the car started again, advised to contact Vauxhall ASAP to check over - Called Vauxhall, told earliest they…
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Buying car refund
Hi all, I saw a car advertised in autotrader left a £500 deposit with the large garage group and plan to pick the car up a few days later because they wanted the funds cleared before I picked up I sent half the cost if the car and the rest to be paid after I actually see it and test drove it. We have since decided we wpuld…
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faulty flooring.
Hello All. I had a wooden floor laid in my new home in June 2024. Some of the "planks" are already begining to lift. I fear the whole floor may have to come up, which I am dreading. I know many carpet/flooring businesses use self-employed tradesmen to do their work. i intend to go to the business soon to raise the issue…
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Unknown name sent to my address
Recently, there have been numerous letters containing Sim Cards from Giff Gaff sent to my address. I have since contacted GiffGaff and copied them the unknown name on the address, that the person does not live here and informing them the names of the residents at the address. Just today I received another batch of letters…
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Missing cheque cashed by someone else
I requested a cheque from Ulster Bank to close a savings account, This was posted but never received by me. It was subsequently cashed by someone else. I can't get the money back from them and wondered if anyone knew what I can do next please
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iPad bought from Very using credit
Bought an iPad from Very 18 months ago. It has a fault which Apple have confirmed in writing that there is no sign of misuse and due to age of the product we should contact the retailer. They also verbally confirmed that if we bought it from them they would have replaced it for free. They have quoted a price to repair…
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London's finest return issue
Hi I hope you can help with an issue that is probably getting more and more common.I recently bought a hoodie from London's Finest – London's FinestI checked their website size chart and ordered a xxxl - the largest they do.A few weeks later it arrived and was far too small. I had it measured and it was a large. They had…
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Dealership fixed car but it's broken again and they say I have to pay
My boot is motor powered and won't open manually. It broke in 2023 and my local garage said I needed to take it into the company dealership as it was a specialist part. When I took it in, I told them I thought that it had water damage but I didn't know how as there was no obvious leak in my roof / boot. They were very…
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Lidl New returns Policy? Is this legal?
I have shopped for a long time with Lidl and purchased everything from power tools to electric blankets. I particularly enjoy their 'middle of lidl' products. Up until last year if you had any problem with an item say a faulty drill? You could go to the checkout, the manager would come down (or supervisor) look at your…
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Wayfair trying to charge me return P&P.
I ordered a 6m x 4m shade sail from Wayfair as that is the size we need. The item that arrived was 4.5m x 3m which is significantly smaller than advertised. I contacted them and they quickly arranged a replacement, which was good. However the replacement was the same size, so clearly they are selling the wrong size. To me…
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Goods not ours
We have recently ordered some toys to be delivered direct to a relative which they received. In a separate parcel they also received some other goods. Do we notify the company or do they have to chance us ?
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Plumber overcharged through service company
Hi, I am looking to escalate a complaint to the Ombudsman but not sure if I that's correct because I can't see an option to complain about a service provider on their website. As a summary, I moved property last year and decided to rent my existing flat. I used a reputable high street estate agent (service provider) to…
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Parcel tracking question
I wonder if anyone can advise me? I ordered an item which has been sent from Prague. By using the tracker I know it has departed from The Hague, it arrived at Crossdock Hounslow, the import declaration was released and it departed from International Transport Hounslow at 11.58 on 17 May. Considering that it only departed…
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Which? Scam?
I have today received an email from Which? giving me a code for a £20 Amazon gift card? I'm assuming it's a scam. Does anyone know for sure?
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Google payments email scam?
Received an email from them asking for photo id and a copy of my way of payment (Crcard) because of "suspicious activity". "We've suspended your payments profile" It was sent by: Google Payments. noreply-payments@google.com. There hasn't been any suspicious activities. Think if it's genuine, the flagging up was because I…
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Booking.com - property already occupied on arrival - emergency replacement booked
Hi, Need some advice. I'm recently back from a holiday in Ireland. When I turned up at the property booked via booking.com (booked in Euro to avoid DCC charges) there was someone in it in a long term let. The renter had not bothered to inform me in advance - even when I notified them or arrival time on the day. I called…
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Howdens Kitchen Salesman taking advantage of elderly father
My brother and I have complained to Howdens through the general contact form on their website for a kitchen that was supplied and fitted by them. I say fitted by them, because the salesman who dealt with my father, clearly hooked the job up to a mate, and the salesman himself even spent 2 days at my father's house helping…
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overcharged by octopus energy
Hi all need advise . applied to octopus energy for solar panels told we could have 6 panels after 8 months 2 surveys 100 of emails phone calls told we could have 9 panels 12 panels 5 panels all by octopus energy. Fitters turned up Laughed out loud said they have delivered 5 panels and 9 panels don't fit only 7 will fit…
