Consumer rights

Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…

It seems like a large proportion of consumer goods in the UK are now coming direct from China through online sites such as Temu, Aliexpress, Wish, BangGood ect, and thethey do not comply with safety standards or any standards, the CE marks are fake and the specs of electrical items are false , many items have been examined…

hi , we have a sofa from sofolgy which is still under warranty and paying insurance for. We have a split on fabric the base underneath the cushion and it’s showing the springs & frame We also have one of the cushions that have a bulge on it, they don’t make the sofa anymore so there response is we will give you £150…

We got a new Hotpoint gas cooker recently but after 6 weeks the oven stopped working. It took 3hours to find someone at Hotpoint to take responsibility for it, engineer appointment was made for 2weeks time only to get a text today to say they need to cancel . Next appointment is in another weeks time. Are they truly that…

Hi Forumites Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now..... My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia. My mum realised when the orders started…

This is a bit complicated so I'll do a short version and then a slightly longer one for the back story. Short Canadian company that sell mainly to the UK market and took full payment in advance for products to be delivered at some unspecified time in the future. Payment made via UK credit card - can a S75 now be made after…

I thought I would share my recent experience and see whether others have encountered something similar. In October 2022 I purchased an AEG T9DEC866R heat pump tumble dryer from John Lewis. One of the reasons I purchased through John Lewis was the included 5-year warranty. In May 2026, less than four years after purchase…

Hello - I purchased a couple of items from BrandAlley on 5 June - received the usual acknowledgement email but no goods received yet. Logged into account which advised delivery due 8-9 June but order still marked as 'processing'. Long story short, after attempting contact with them via Online Chat, Phone and WhatsApp and…

Happy New Year all, I need some guidance on next steps as my credit card company has rejected my claim against a booking agent on a Hotel that I have essentially been mis-sold on. To remain coherent and concise, here are the bullet points of events in chronological order: July* I booked a hotel for a stay in December in…

Just wondering if I have a leg to stand on here... I'm feeling a bit mugged off by them and considering they're a company in a very competitive market I'm very surprised at their appalling customer response. Cutting a long story very short: 6th June - Signed up to take a look at their recipes, having to provide card…

I returned a package to Amazon the day after it arrived. It was a laptop that I bought and then thought better of. I sent it from the Post Office locally using Amazon Tracked Returns. That was on March 21st. Amazon then kept telling me they hadn't received it and that Royal Mail were advising to wait until May 21st before…

I recently purchased a jumper from a company whos address was in Netherlands £45 it cost me. When received the quality was appalling and not as expected. Online it states all returns have to be approved by them first and the cost to return is covered by the buyer. They are haggling with me and firstly offered a 20% refund…

Went to these as my car had little mot left under a month. Whole car buying was a nightmare, eventually bought a kia eniro. They talked about the 7 year guarantee but didnt explicitly say it had it. Screen price 13698..I said too much I said 13500. They agreed. When I asked for service history they made excuses but said…

Hi All, Potential grey area here. UK consumer rights for online purchases gives right to refund 14 days after reciept of goods. Broadband contracts give 14 days after being signed. Is that when I ordered the broadband or after I signed the technicians tablet after they installed it? Either way I ordered 3 mesh wifi…

Interested on your thoughts on this one…how do I proceed? Online purchase of wood flooring (from a v large online flooring retailer), arrived 26 May 26. Opened one of the 13 boxes for inspection of goods and decided to cancel. Sent cancellation email on 5 Jun 26 (within the 14 day change of mind limit), asking for return…

Dear All, Hopefully someone can give me some advice on this. My partner purchased an expensive item on Amazon. The company sent the wrong colour of the item. They have suggested that they will give my partner a partial refund however my partner wants a full refund and unfortunately they are not playing ball. If my partner…

Hi, we had a full Solar installation with battery back up installed around 5 years ago, and unfortunately an issue developed just at the same time as our installer 'The Energy Box' and the manufacturer 'GivEnergy' both went into administration. We contacted our insurance provider through the HIES cover scheme and to be…

A family member has been receiving letters from PayPal Credit over the last 3 months saying payments have been missed and that a £12 late fee has been added to the account. The problem is they do not have a PayPal Credit account. At first, we assumed it was some kind of scam trying to get them to call the number on the…

Booked an event through See Tickets (the only option) which was cancelled about a month before it was due to take place. See Tickets said (contrary to their own refund policy) that there would be no refund on the grounds that the promoter didn't give them any money back. Put in a section 75 claim with my credit card. See…

For the past two months I've endured an ordeal trying to purchase a dishwasher from Currys. Incidentally, a few years ago they replaced a washing machine and did not install it correctly (a basic error with the outlet pipe) and they offered a refund fairly quickly. I assumed this was a blip. Summarising the issues below…