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Delivery Charges
Hi, purchased some flooring from a company with FREE DELIVERY, when it arrived it was of such poor quality I informed the company straight away I wanted to return it. I personally delivered it back to the company but the company have withheld £45 from my refund to cover delivery costs to me, even though I had free delivery…
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Building contractor problems
I’ve had a dispute with the builders as they have done a terrible job. Long story short, in April I refused to pay half of the final invoice ( circa £15k ) until the work was completed and the property was handed over to me. After massive delays, they eventually abandoned site and refused to come back, but now are…
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Olyndra London Online Order
Hi all wondering if anyone can help me with an issue I have. See I saw this online company on facebook selling some lovely looking jumpers so I ordered a couple in mid October. Delivery was delayed but they arrived a couple of weeks later at the end of October. I initially was quite happy with them however I had one of…
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Plumber broke my boiler
Hi all, looking for advice on my best course of action. I recently got a gas and heating engineer from a local gas safe registered company to service my 7 year old boiler. The boiler was in full working order prior to the visit and I have not had any issues with it. Whilst servicing it, he informed me that after turning…
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Stolen parcel
I recently had a parcel stolen from my doorstep. I provided CCTV evidence and explained that putting a parcel on my doorstep in plain sight is not delivering my parcel. Shein is refusing to give me a refund because the courier states it was delivered. What can I do and what are my rights?
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Toob installation- bodged. Can I claim compensation?
Toob recently installed internet at my house. The installation guy/ idiot, cut my aerial cable outside and again inside. The inside cable was fed under my hearth tiles to conceal the cable but he cut it so close to the tiles it couldn't be reinstated. I had to get an aerial specialist to reinstate the cable but he had to…
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Refund for online US purchase
I made an online purchase from a US company and regretted it within an hour. I contacted the company immediately and asked to cancel the goods. In less than a day from the time I placed the order they are offering me a refund of 35% of the purchase price. Surely this isn’t correct. I don’t believe the goods can have been…
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Klarna pay in 3 - NO PROTECTION
HI all, very new to this! I was scammed by a fake company advertising on Facebook for "too good to be true" prices, yes... I should have heeded my own brain's warning! However I thought well they are offering Klarna Pay in 3, must be ok as Klarna surely vet companies they provide such financial services to. Cut a long…
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Hotel took 2 payments - different card
Hi, I'm hoping someone can help if possible. We stayed in a hotel in London - payment on arrival. Paid with one debit card Lloyds - the machine froze giving no receipt and nothing showing on the screen, the lady who was the manager said the payment didn't go through. They rebooted the machine and we paid on another debit…
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Samsung TV given up the Ghost
We purchased a Samsung TV just under 4 years ago @ a cost of £1100 from Currys, unfortunately the TV has gone wrong and is out of warranty with both Curry's and Samsung. Is there anything we can do as I would expect a TV to last more than 4 years? Can I do anything under the CRA?
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MyHeritage auto renewal ‘scam’
My account with this genealogy website has just been automatically renewed after 1 year with no prior notification of renewal date and amount. Last year I took out an initial subscription costing £77.86 but rarely used my account, yesterday I received an email telling me my subscription had been automatically renewed for…
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Replacement of ordered goods online before delivery
I'm aware via various posts on your forum that there seems to be a growing number of instances where expensive goods such as laptops or iphones are ordered online, but when they arrive and the package is opened inside is something cheap of similar weight, such as a bag of rice. As it is then impossible to return the…
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Cheapest 43” Samsung Frame?
Hi, we’re after a deal for a 43” Samsung Frame, previous deals have put it around the £420 mark, but it’s currently a rather eye-watering £699 - or at least that’s the cheapest I’ve been able to find. Thank you
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Am I entitled to a full refund on faulty goods?
On 2/9/25 my parents purchased an electric wheelchair with remote control. They reported the remote as faulty on 26/9/25. The company sent an engineer to inspect it on 29/9/25 and they confirmed the fault. My parents heard nothing more so contacted them again on 7/10/25 requesting a refund. The company said they would call…
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Currys have kept my faulty TV for over 2 weeks – still paying finance – what are my options?
Hi all, Looking for advice and next steps. I purchased a Philips 75” TV from Currys in April this year (£959 on finance). It developed a fault in August and Currys collected and repaired it (screen replaced). The exact same fault has now returned again. Currys collected the TV for re-assessment on 13 October. Since then, I…
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Android tablet failed within 18 months, battery issue. Can retailer insist on independent report?
Just under 18 months ago, I bought a Lenovo Android tablet. Yesterday it failed to boot up, and I have been unable to get it to accept any charge. My understanding is that the Consumer legislation requires a product to be "Fit for Purpose and last a reasonable length of time". I feel that 18 months is not a reasonable…
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Moved: credit hire car from insurance company
This discussion has been moved.
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Moved: Lack of response from GivEnergy
This discussion has been moved.
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Returned item is missing - help
I ordered a coat online from Bonmarche and paid using PayPal but with my credit card. Bonmarche return info. said I had to send it to their warehouse as a PayPal payment couldn’t be returned to their store. They supplied a link to arrange via EVRI. I did as they said and paid £2.99 to EVRI and placed in a locker. I have…
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Can an online retailer charge a 20% 'restocking fee'? and/or reject my return?
I'm returning an online purchase (a monitor arm) and the retailer says it will charge a 20% restocking fee. Is that legal? It also said that if the packaging has been opened it will reject the return and charge me for sending it back. It came in a plain brown box with just the brand name on the outside, no inner box. I…
