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Free gift advertised with a spend of > £150 - Not fulfilled
Hi all Thanks in advance! I recently ordered from a website that offered a full size free gift for a spend of > £150. This was not fulfilled - long story short and many emails later, the latest response is as follows: "We’ve now been informed by our management team that this promotion officially ended in May. Apologies for…
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Removing child from nursery, no notice given
Hello, I've removed my child from nursery. The setting became unsafe, numerous legal breaches regarding lack of management, staff ratios, hygiene and more. Essentially the place is falling apart at the seams, barely any staff left and it follows an ofsted improvement notice. Ts & Cs require 8 weeks notice. Obviously I'm…
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Small Claims Question
Hi all, Last year we had some 'work' done on our property and the long and short was it was hideous, not fit for purpose and still is not complete. We initiated a discussion with the company and we were unable to receive a refund, so we initiated small claims proceedings. Fast forward, mediation didn't help so we went…
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Herschel Return Nightmare
Hi everyone, First time poster as I've run out of options. Summary: * Purchased a Coat * Bought early April 2025 (delivered a few days later) * Bought via the official Herschel website * Paid via Credit Card * The coat didn't fit and wanted to return for a refund * Had to pay postage to send back to supplier, unbeknownst…
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Amazon refund process
Hi everyone. Has anyone dealt with the Amazon refund process recently? I was hoping to get some advice on the best approach to take. I'm dealing with what seems to be an increasingly common issue of a package turning up only to find the product box inside empty. In my case it was a smartphone of about £250, a costly…
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Wrong Phone Model
My partner and I have a contract with EE that includes TV and both our phones. Our contracts had ended and we went in to look at phone upgrades. I have small hands and the size and weight of phones is beginning to give me a lot of pain in my wrist. I explained this and asked about availability for a small phone. It was…
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Debt collectors now charging me for failing to collect debt
Hello I've been trying to retrieve a debt off some neighbours who owe me £1000. I got as far a writ from the courts through Court Enforcement Services (which I paid separately for) and provided instructions when best the neighbours would be around to hand over paperwork. But they have mostly ignored my instructions. I…
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Rights re Returns
Hi all I bought a shed from Wayfair which I was advised would be delivered on the Tuesday. Tuesday morning I was told it would be delivered Wednesday. Wednesday I stayed in all day only to receive an email saying that delivery was attempted but as no-one was at home it would be delivered the following Tuesday! I contacted…
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How to complain to Amazon UK
I sent an email to the address given for complaints to Amazon (complaints@amazon.co.uk) only to get a response that the address is not currently accepting emails! Does anyone know how I can contact them. Their usual Customer Service options have been a waste of time.
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Faulty tech, company is ghosting me
We ordered a Hyundai DHY6000SE Diesel Generator on 20th August 2023. When we got it, it didn't start, my husband had to bleed the injector HP fuel line. Then it ran okay during 2 power cuts but a planned power outage later (1/2 tank diesel, 2.7 hours run time), the generator exhaust started smoking quite a lot. The…
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Frasers refund
I would be grateful for some help please. I purchased some birkenstock sandals from House of Fraser online which split after 5 days wear. I contacted on live chat and was advised to return to be inspected. They stated the returns portal they use was having technical issues but if I returned at my expense they would refund…
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Temu...Klarna
Ordered a few items from temu today. Basket total was £19. When I went to pay using PayPal, the total had jumped to £59. They said it was because I used Klarna. I don't have a Klarna account. I have not gone ahead with the order but insisted that TEMU investigate, I have a ticket number.
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Uber Account Blocked.
Hi Guys. Someone has managed to hack my uber account and it has now become blocked, I am unable to sign into the app or the website, uber will only typically only offer me help through the in app support. I have tried to create a new account with my work number, it worked for a bit and then stopped, I assume it recognised…
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Chargeback dispute with Revolut
I purchased a paid of shoes while in San Fransisco in March, the shoes developed a fault and came apart on the seam on both. I attempted to resolve the matter by contacting the store I purchased them from, they first asked me to contact the manufacturer in order to attempt to resolve it. Which I did and had no response…
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MSE Guide - Mastercard Compensation Claim
This is a dedicated thread for our new guide on: The Mastercard Compensation Claim Please let us know your thoughts and give us your feedback. If you haven't already, join the forum to reply.
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Compensation claim vs Packlink/Evri
Hey everyone, So will try to keep it short. Sold a high value item on Ebay (£900) this was for a football card encased in a plastic cover, with protective paper, inside a box, inside another box, and taped up. The buyer wanted Evri as his courier. The label was purchased through Ebay via Packlink. Item was sent, made its…
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Worth going to court?
Sorry this will be a long one but obviously need to include all the details for you lovely lot to help me :) I bought a secondhand Toyota Rav 4 in October 24. It’s an 09 plate 106000 miles. The sale started on the wrong foot, the car garage was an hour and a half drive from me, I spoke to the salesman and said I’d be…
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Returning a used car from a dealer
I bought a used car for 2k from a dealer on 22/05 from Croydon. Approximately 15 minutes down the road. It lit up like a Christmas tree. Multiple faults and engine management light come on. Traffic was really busy, so I drove very gently home. The following day I took the car to a local garage and had them run a…
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Cancelling Online Order
I ordered a shed through Wayfair and was given a delivery date. On the day I received an email saying delivery had been rescheduled to the following day. The next day I stayed in again, and again it was not delivered. Instead I received an email saying delivery was attempted but as I was not in delivery was rescheduled…
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Argos & Bluelight
Hi all We purchased a bunk bed and wardrobe from Argos a total of £1156 we spent weeks saving for this. I accessed bluelight as it showed 4% discount off so we paid the money and were given codes to use to place our order. We brought it in April and picked May bank holiday for delivery. My husband took Saturday off work…
