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AEG oven cutting out
hi , we are out of warranty and the oven keeps cutting out. Now when it cuts out it’s tripping the electrics. checking us £179 for the repair and the repairs are only guaranteed for 3 months! Have googled and there’s lots of threads for possibly a thermostat issue or fan issue on AEG ovens. Anyone know of anyway we can get…
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Sofology Property Damage
Sofology damaged my property on delivery and refuse to take any responsibility or compensate because it's my word against theirs. There is damage on my door frame where there wasn't any before - I spotted it straight after they left. I am going to the ombudsman now. I bought on an Amex credit card. Any chance I can also…
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Shark Beauty issues
So I ordered an item from Shark's Tiktok shop, apparantly items come from the same warehouse as the website as they are the same company as Shark Beauty. Item became faulty after the 30 day period, they ignored my requests for a refund siting 30 days max, even though I argued it was faulty (Battery would not last the whole…
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Go Outdoors - Annual Membership enducement
Beware people! I have just bought a coat online at gooutdoors.co.uk. There was a full price, and a reduced price for "members". The membership was only £5. So I added it to my order - it was saving me more than the cost of it. 2 hours later I received an email notifying me they had cancelled part of my order, and were…
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Do you get a refund on delivery charges if the item you receive is faulty?
as a quick explanation, I ordered some garden items, and they arrived damaged (cosmetically - badly scratched and peeling paint, with price labels on that pulled all the paint and sheen off when you removed them) I complained to the company and rather than ask me to return them, they have let me keep them and refunded the…
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MSE News: Claims management companies to be investigated over 'misleading ads and unfair exit fees'
Claims management companies (CMCs) will be investigated by the financial regulator over "poor practices", including "misleading advertisements, aggressive marketing and unfair exit fees". The Financial Conduct Authority (FCA) will also look into whether claims firms should be subject to stronger compensation rules if they…
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'Guarantee' placed on glasses
We have had to switch opticians as previous one closed and they sent our notes to another business. Yesterday I bought new lenses at said business (a +2.5 change) for my current frames. I'm asking whether I'm right to have issue with the cost and the addition of a guarantee. I was not informed about it but on my receipt it…
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Can online grocery sites change the price of items after being checked out?
Recently Sainsbury’s have changed (increased) the prices of some items after I have placed them in my basket and checked out. I have noticed this happening for the last couple of orders but it’s possible it has been happening for longer. The first time I queried it with Sainsbury’s they claimed that the items were limited…
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Looking for advice for faulty product/ bank charges reclaim
Hello I’m looking for some advice. I purchased a product which developed a fault. The company refuse to replace or repair despite having a 2 year warranty and being 6 months old. Despite trying to resolve with the company, they continued to refuse. I therefore went to my bank to reclaim the charges which it successfully…
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Cult beauty bad return
I ordered and led face mask for £238 after two months it stopped working so I posted it back. After two weeks of chasing them three times they told me it'll be sorted in 48 hours (it wasn't) I finally received an email saying it appears you sent back adidas trainers and the mask you "must've made a mistake"!!! Absolutely…
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Company failing to uphold 5 year guarantee
Hello! We purchased a bathroom from a company who also designed and advised us. After many issues it was finally installed (we sourced the installer as they did not offer installation at the time) but then the shower tray (concrete resin) cracked after c. 14 months. After a lot of to and fro, the company deemed it be…
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Financial Ombudsman Experience (Investigator and Ombudsman decisions)
Hi, I’m just wondering if anyone has had a similar experience and if so what the outcome was please? I’ve just learnt that the individual from the Financial Ombudsman who was dealing with my case was classed as an Investigator and as their decision has been challenged by the other party (an Insurance Company) they’ve had…
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Time sensitive Financial Ombudsman complaint
Hello, To summarise, I submitted a complaint to the finance company on the 3rd of March and after discovering new information through subject access requests I extended the scope of the complaint significantly on the 17th April. Essentially going from misleading vehicle history to irresponsible lending and disputing the…
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Online Retailer provided my refund as a Gift Card
Hello, Can anyone advise on what I can do further. I recently returned an item back to BoohooMan expecting a refund to be sent to the original card payment used for the purchase. However, the refund was given to me as gift card credit. Unfortunately, it was difficult for me to actually speak with a BoohooMAN customer…
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Neato Botvac Connected D7
Has anyone in the UK successfully pursued a refund or Section 75 claim relating to Neato robot vacuums losing app functionality? I bought a Neato Botvac Connected D7a few years back for about £400 from myRobotcenter. The vacuum itself still works but is very limited now, but since Neato shut down the cloud/app services, it…
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Faulty Fridge bought through kitchen company
My fridge was bought part of a fitted kitchen puchase in Sep '24 The fridge was bought directly by the Kitchen Supplier from AO and delivered directly to me. Now, suddenly the fridge is not working (no light, no power but the electrics are fine to the fridge's supply cable) AO are telling me that this is a business…
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Mystery overcharge
First post so not really sure what I’m doing. We went into a local shop on 31st. March and bought two items, £1.50 plus £2.00, so a total of £3.50. It’s small shop that sells just about everything from a bath plug to a bag of sweets to a small tin of paint. They don’t scan items or give a receipt. My partner paid with his…
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Wrong item supplied by Currys
Please could someone help me? Has this happened to anyone else or can anyone provide advice? I bought an Apple Watch Ultra 3 from Currys. When I received it, th box was correct but upon set up it stated it was an Ultra 2. I then contacted Currys and informed them and they organised a return and replacement, which was…
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Mobile phone replacement difficulty
Complained to ee several times in high street shop about samsung phone that makes my voice sound robotic and eventually cuts out completely. All my friends told me about this problem receiving calls from me,also I have problems connecting to the Internet. After many updates and fiddling with the sim card by the shop they…
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Returning replacement item out of warrenty
I bought an Abode microwave from an Amazon seller in Jan 25. By Aug 25 the microwave stopped working (unknown issue) and by Oct 25 they had sent me a replacement. Then in late Jan 26 the microwave door button stopped working, so the door wouldn't open. I contacted the Amazon seller who said they wouldn't do anything as the…
