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Wowcher & Dream Holidays 4U – suspect bait-and-switch, refund after stress. Reported to ScamWatch.
Booked an Edinburgh - Nice city break via Wowcher (fulfilled by Dream Holidays 4U); a treat for my mum's birthday. After redeeming, Dream Holidays offered a flight that doesn’t exist for my date. The real option was easyJet, but they wanted £129 pp extra. I challenged it, they admitted the error and offered correct flights…
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Do sellers have rights? - vinted issue
I sold an item on vinted. I shipped it using the automatically generated Inpost label that vinted created. The tracking updates however, did not pull through. So despite the Inpost tracking showing the item as delivered, and the seller confirming in the chat that they had received the item, the order was automatically…
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Consumer rights against samsung uk
i have a high end oled tv, tv had to go into repair 3 months into 1 year warrenty, it had to have a brand new oled panel, 18 months later the tv has a new fault, a red stuck sub pixel, now i contact the repair company that fix my tv last time, i explaind whats gone wrong and the said it cant be fixed and needa new 2nd…
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Evri - compensation for returning shipment to company without trying to deliver?
I placed a clothing order on Land's End for five sale items reduced in total from £214 to £89. Because Evri are dreadful I chose for them them be delivered to my local post office. After a couple of "sorry - we have it but delivery is delayed" emails they are now returning it to Land's End without, so far as I know (and…
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Dispute with Wowcher for Non-Existent Flights and Refund Refusal
I was promised and paid for 2 vouchers consisting of: • Two-night 4* Milan city break with breakfast. • Return flights from Edinburgh to Milan. Issues: 1. Non-Existent Flights: The return flights include a layover in Stockholm, but these flights don’t exist on the specified dates (confirmed via Skyscanner and Google…
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Need guidance on refund from Credit Card company over missold Hotel booking.
Happy New Year all, I need some guidance on next steps as my credit card company has rejected my claim against a booking agent on a Hotel that I have essentially been mis-sold on. To remain coherent and concise, here are the bullet points of events in chronological order: July* I booked a hotel for a stay in December in…
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Pergola rust after 6 months...
Some clarification please. I bought a pergola in June last year that was described, among other things as being "rust resistant". I noticed this week a rust area on the top of the metal frame, took a picture of it and contacted the shop I bought it from (a DIY shop - literally). They then contacted the seller who responded…
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Builder dispute – looking for advice/experiences
I’m currently in an ongoing dispute with a builder following home improvement works that did not go as expected and resulted in damage to my property. Concerns were raised during the project, but the situation became untenable and the works were stopped to prevent further issues. I’m interested in hearing how others have…
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Refund refused due to excessive wear
Hello, my son (17) bought a pair of climbing shoes for £124 online from a UK store. He tried them at home but they were too small so we sent them back (all within the 14 days). The company are refusing to refund him for the shoes - they have sent photos showing a small amount of writing on the sole of the shoes has rubbed…
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Bio Flow automatic sign up & Royal Mail lost post
Hey all, I feel like this is probably all my own fault, but wanted to check that I have exhausted every avenue. I stupidly paid a acouple of quid to sign up for a Free trial of Bioflow (mushroom powder cholocolate drink stuff) for anxiety ... oh the irony. Obviously then I receive a package a month later and realise I have…
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Returning goods bought online - company being obstructive
Hello, We bought an item online (a "kick 360 football trainer") in December which we want to return to the supplier for a refund as the item isn't suitable. The item in question cost around £58 with shipping. The item was received on 20th December and we notified Kick 360 that we wished to return the item on 30th December.…
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Online store offering Store Credit refunds after 14 days, legal?
I ordered a coat from Sisterhood on the 01/12/2025, I received my order on the 05/12/2025. I tried it on and it didn’t fit so I decided to return it. I registered my return on 18/12/2025 and sent it on the 19/12/2025. Their returns policy is pasted below:“RETURNS POLICY If any of your items aren’t quite right, you have 14…
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Am I liable ??
Hi , myself and terminally ill husband recently stayed at a B and B , my husband had a nose bleed during his sleep which is a side effect to chemo he's undergoing - we told the B and B owner as soon as it happened and tried to clean it but they are saying we are liable for the £40 dry cleaning costs , is this correct ?? It…
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ProSearch Letter Help
Hi, my mum has been sent a letter from ProSearch saying the 'Santander Nominee Service wants to reunite you with your lost assets' It says small estate declaration, small estate markets in financial instruments directive. It's about some small shares my dad had - he died in 1990 and my mum is next of kin. I've read that…
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Consumer rights in relation to taxis
I booked a taxi on the 6 November 2025 to take me to the train station on the 1 December 2025. I received a confirmation email informing me that the booking had been made and that my taxi would arrive at 05:15am to take me to the train station (5 - 10 minute drive). My train was departing at 06:05am, so plenty of time. The…
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BT
Moved into our property 3 years ago BT issued us with a full fibre contract they failed to install for 5months leaving us with no phone or broadband after several complaints they advised us it had to be full fibre as they are no longer supplying copper cable connection to our village, after two site visits by Openreach…
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Amazon Gift Voucher Complaint Part 2
Hello, Newbie here. Sorry, I had to create a new thread regarding this Amazon gift card issue as I have the same experience as @bazza2000_2 and wanted to contribute. I received two £50 Amazon gift cards in December as part of my leaving the work place gifts. My colleagues had pooled together to get me the gifts. Both cards…
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Dating Site Threats
Hi this is a bit embarrasing but is making me panic as i'm getting lots of threatening emails now. A couple of months ago i drunkenly thought it woud be a good idea to join a dating site although not one of the mainstream ones. I registered to the site then put my card details in to which they were declined, i then came to…
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860 Just disappeared into thin air never to be seen again
Hi, I will keep this as short as possible; I had 860 Euros in a french Paypal account. I sent this amount to my partner into her UK Nationwide building society. The moneny completed on the Paypal end but never arrived in the UK account. Paypal say the money was sent and Nationwide say the money was never received. My…
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refund for driving instructor course
I very recently paid for the above. within last 8 days. i want to cancel but they are not willing to refund my monies. they stated that i verbally accepted terms and conditions over the phone, which i did not. they claim its not covered by consumer rights ? is there anything I can do??
