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Moved: One Call Car Hire Misselling
This discussion has been moved.
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Mobility Scooter Warranty - consumer rights
Hi - looking for help/advice and reassurance of consumer rights. my mother in law purchased a mobility scooter online from Welzo for around £800 After less than 3 months and 21km of use the folding mechanism broke. We contacted Welzo who made it very difficult through email conversation to rerun the item for warranty…
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Haier 5 Year Warranty
Morning I'm hoping someone can give me some advice. I bought a Haier Washer Dryer from Currys. I bought it specifically because it came with a 5 Year Parts and Labour Warranty from Haier. I called the number on the warranty info I received with the product, its Domestic and General (D&G), to register it and they said I…
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Issues with trying to get a refund on a damaged bespoke table
We excitedly ordered the Grisdale dining table and knew it
would take a while so ordered some samples to see what the colours would look
like. One of them being antique oak. I messaged back to ask whether they had
something lighter and was sent some samples and agreed on one which was
lighter. Communications was good by…
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Faulty kitchen doors vinyl wrap peeling away again
Anyone able to offer any advice2010 bought kitchen2015 doors began to peel wrens repalced doors2020 doors began to peel wren replaced doors2025 doors again beginning to peel contacted wrens dont do my doors anymore told me doors only had 10 yr guarentee ( I thought 15 unable to find proof) wren have offered to replace…
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Merged: Trying to get a refund for a damaged and wrong colour bespoke table
This discussion has been merged.
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Help needed please - faulty sideboard - purchased online
Can any consumer right experts help please 🙏 I had a sideboard delivered from a website company. It was advised as ‘delivered fully assembled’ so I presumed that it would arrive & not need unpacking etc. It was delivered by a 2 man delivery in an extremely large cardboard box - it weighs 61kg & is 145cm x 45cm x 71cm. We…
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Ebay purchase never arrived due to duplicate tracking number - How to claim?
Hi guys, I didn't quite know how to explain my issue in my title but anyways, here goes! So bascially I've never had an issue with ebay...until now. The story goes that I purchased an item on ebay for £750 to which the seller uploaded the tracking number and the date of arrival was confirm....so all well and good so far.…
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VAT on Car Tax (Road Fund Licence RFL) on Lease Car
Background I lease a car through Drivalia. Road fund licence (VED) was included at zero cost last year, but this year the uplift is £195. Drivalia have invoiced me £195 plus VAT, so total £234. They are treating the VAT as payable on the basis that VED is part of a “contract hire service”, even though they are invoicing it…
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Wayleave Agreement-Complaint
Hello all, not sure if I’m posting on the correct section but if not I’m sure admin will correct me: Almost a year ago I received a third party letter advising me (quote) “ “YOU HAVE AN UNDERGROUND ELECTRICITY CABLE CROSSING YOUR PROPERTY”. I have double checked my house purchase contract, associated documents and notes…
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Piece of wood found in burrito!
Hello! Could someone please give me some advice. I bought a burrito from a well known supermarket last week and, whilst I was eating it, I was disgusted to find a 3cm long shard of wood from said burrito had pierced my gum. Obviously this caused a bit of shock and discomfort. The aggravating fact is that I have autism and,…
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Packaging
Hi Hi, I have purchased a gift for Xmas sadly not only is the outer packaging damaged but the actual box that contains the gift is badly damaged. Certainly not suitable to wrap up as a gift. Contacted Flannels Originally I asked them just to send me another box, then I asked to replace it and finally to return it. They…
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Faulty car
I picked up a 2022 car with about 20 thousand miles on the clock from a rwputable dealer on Thursday 27 November. On Friday it broke down and had to be recovered. On Saturday it broke down again. It is an intermittent fault. I returned it to the dealer. I have requested a refund £14k. They are refusing and insisting on…
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Argos Sainsburys Home Delivery Failure – Driver Claims Delivery, But No Parcel and No Refund!
I wanted to share my recent experience with Argos home delivery and see if anyone else has been through something similar. I ordered an item during the Black Friday sales for my son’s Christmas present. It was due to be delivered on a Sunday evening. I stayed in for the delivery and at around 9:20pm I received a…
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Amazon Damaged Item
Replace item damaged. Getting help on the item from their options. No phone number. Chat says as it’s bought from a third party, I should contact the seller directly, which I know from ML/MSE that’s not correct. However, I did text the seller following instructions on Amazon and the seller says I should contact Amazon. I…
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Reclaiming small claims court fees
Hello, I bought bathroom items and sent back unused within 14 days. The company was not responding regarding my refund and didn’t respond within timeframes set out in consumer rights. I sent them a notice before action and then eventually filed a claim with the small claims court following the lack of response. Once I did…
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Refunds at the Range at Christmas
My daughter went to return something at the Range that she had bought 8 days previously, ( it states clearly on the receipt you're allowed 14 days to return items}, but she was refused a refund because at Christmas apparantly you are only allowed 7 days. When she pointed out that on the receipt it is 14 days the manager…
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David Lloyd Membership Fee to increase 13.5%!
Hi there, I have just had notice that my David Lloyd gym membership is going up 13.5% in January! This is way beyond inflation, is it not? I have not tried to negotiate yet, but wondered what my rights were? Any ideas? Thank you in advance everyone!
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faulty tv
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Who should deal with this insurance issue
I wasn't sure whether this was a consumer issue or a Insurance issue, and am happy to move this if people think it should be on the insurance board. Short version of long story (can add more later but I have to go out) Item bought from Amazon, delivered by courier AIT home delivery, caused damage to my property. AIT are…
