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Claiming refund for item never received
On 13 May I ordered a clothing item from a small business. I paid with PayPal. They sent me the item in the wrong size and didn't answer emails for over a week. Finally they asked me to send it back with a free postage code, and they would send the right item. I sent it a few days later and they sent out another item. When…
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Mis-Delivery from B&Q
I have had an unsolicited/erroneous delivery from B&Q of a huge box containing a patio set. It was addressed to my son and labelled as the hottub he had previously ordered. I have tried for 2 days on the phone and spoken to a "manager" who now doesn't seem to exist to get them to collect it. It is a nightmare size and we…
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Ticketmaster refund
Hope some can advise. My daughter bought 3 leeds festival tickets but unfortunately for the wrong date. On Monday she chatted on line with them and has some evidence. They said to buy new tickets for correct date and then come back on chat for a refund. Surprise surprise they are refusing to refund wrong tickets. They say…
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Domestic Appliance Repair
Hi Has anyone dealt with NAC Repairs and had to get a refund from them and been successful? I had a dishwasher repair booked in for yesterday and they have taken advance payment. I get an email at 10;19am yesterday morning saying they haven't been able to source the parts and that I should try and source the part which…
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BMW Motorcycle - Fit for purpose
Hi there. I purchased a brand new BMW R1250GSA on May 2023. Since then I have had a new engine, transmission, swinging arm, drive shaft, two replacement exhausts, throttle bodies, shuttle wheel, two rear shock absorbers, front shock absorber, steering damper. It’s currently been in the dealership since 5/6/25 waiting for…
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Car Purchase
So we bought a car from a dealer this week. The current MOT showed no advisories, but when I checked on line for it's previous record the following came up, (I'm concerned with the sub frame advisories because they can't just disappear). I plan to take the car to my trusted garage on Monday, for them to look underneath, if…
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Holiday cottage not as described
Hello, just after some advice on where we stand please We booked a UK holiday through holidaycottages.com, the property was described as a detached property with private parking. It's a typical newish build 4 bed house and the holiday listing showed pictures of the full house/drive and converted garage(outside pictures of…
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Warranty
Hello I purchased a bbq with a 5 year warranty. It’s been broken as much as it’s worked. Customer service did replace broken party’s at the start. Now they are refusing to engage with me. Does anyone know who I can contact to take the matter further? Thanks luke
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Meadfleet Area Management Company unfair late payment charges
I am in the process of selling my house and have been informed by my solicitor that I supposedly owe £2,000 in management fees and 'late payments'. When I bought the home the agreement was £96 a year of estate management fees to maintain the grass, flowerbeds etc. I have lived in the property for 9 years and haven't been…
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Auto-renewal for digital content: getting refunds
Hi there, Not sure which area of MSE this is best fitted in but...I am wondering if anyone has any knowledge in digital refund laws? I lost access to an email address so didn't see a notification email about a renewal for £100 (for a digital investment subscription - Invest Female) until it was taken out of my account. I…
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Tradesman Drove into House!
I wasn't sure where to put this, just after a bit of advice really. Had a tradesman come to home yesterday and they parked in the driveway, whist trying to get a large van in they hit the corner wall of the house with their plastic bumper. I haven't said anything about it as there is no damage (apart from left over plastic…
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MCOL for small amount of money
Hi, I want to raise a MCOL for £42.99 for a company not adhering to distance selling rights as per consumer act. I notice that there is a £35 fee. If I pay the fee and win, I presume I get the £35 back?
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Warranty issue
Hello I purchased a bbq with a 5 year warranty. It’s been broken as much as it’s worked. Customer service did replace broken party’s at the start. Now they are refusing to engage with me. Does anyone know who I can contact to take the matter further? Thanks (Removed by Forum Team)
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Dog attacked and owner isnt playing ball
Ok so last month May 11th to be exact another dog attacked my dog on a walk, walking past a garage and the other dog comes shooting out of the garage and goes for my dog, has his leg in his mouth, my dog is yelping as in pain, my dog got free in the end, the owner of the dog comes rushing out, checks my dog over, says…
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Failed Xbox after 18 months
My Xbox has failed after 18 months, it is completely dead and will not keep powered on. I have gone back to the retailer, and they have said there is nothing they can do as it is out of warranty (only had a 1 year warranty). I’ve quoted sale of good act, and they have said I need to prove it was faulty at point of sale.…
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Distance selling regulations and refunds on exchanged items.
I bought some jeans from a uk online retailer but they didn't fit. So I then sent them back to exchange them within 14 days for a different size. The second size arrived a week ago but they don't fit either and I now want to return those. The buyer has to pay postage both ways in all instances. The retailer is refusing to…
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Refund fromDebenhams
Returned goods within timeframe and my Debenhams account shows items returned, processed and refunded. There has been NO refund and it has been over 3 weeks. No customer service contact received despite emails and WhatsApp messaging - can someone help get my £295.00 back
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Inpost/Footasylum return
I recently used an inpost locker to rtn 3 pairs of trainers. Footasylum have returned an asos jumper to me which they say they received instead of the trainers. This was returned to me in the packaging that I packed the trainers in. I post say they have cctv that shows me adding a large parcel to the top locker and have…
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Sharps unable to repair faulty wardrobe still under warranty. What redress should I get?
I have a Sharps fitted wardrobe which was purchased a bit over seven years ago and is still under warranty. There have been a few faults with the wardrobe in the past, all of which have been fixed. However, a few months ago, one of the doors developed a "bubble" (i.e. the glue behind the foil started to fail so it has this…
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Returning custom Ray-Bans
Hi I used the Ray-Ban website to create some sunglasses for my wifes birthday present. I've got a bad feeling she won't like them though. Am I allowed to return them with 14 days, or because they're custom and they've our kids names etched onto the arms behind the ear, will that mean I can't. Thanks Richard
