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Vita Di Palma – Has Anyone Actually Got a Refund?
Hi all, I’m hoping someone here can offer advice or insight. I recently placed an order with Vita Di Palma for three dresses totalling £98.86, which was debited from my account on 1st July 2025. I didn’t receive any order confirmation, tracking info, or receipt at the time of purchase, and only received updates once I…
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Samsungs abismal support!
First dialog with Samsung customer support Thank you for choosing Samsung Live Chat. We will connect you to an expert shortly.9:18 PMHello! Welcome to Samsung Support! My name is Bobby. Please allow me a few moments to read through your enquiry. I’m sorry to know that. You’ve done the right thing to contact us. I’ll be…
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Mobile Deals UK on Ebay - warranty claim
I'd be grateful for a steer on next steps and rights please. I bought my daughter an iPhone 13 from Mobile Deals UK on Ebay, one of the recommended refurbished mobile phone sellers on MSE. This was December 2024. Six months on and the phone has been glitch for a few weeks, microphone not working, then randomly restarting,…
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Advice on getting a legitimate no win no fee solicitor=
Is there a right way to find a legitimate no win no fee solicitor? The reason why I ask is because I tried one firm a while ago, called them up, gave them all my details, confirmed that I would not be charged. All seemed well, but a mere 2 weeks into the case they had billed me for nearly £2000 in costs! This was before…
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Scam alert for Verona-Amour London
Hope this is in the right place. Just to share that Verona-Amour London , advertising probably AI generated photos of lovely clothes on Instagram and Facebook is actually selling total knock offs from China. Ordered two dresses which are so 'not as described' , it's ridiculous. But the company offers free returns to a…
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DFS Sofa – Refund Refused Within 30 Days? Need Help
Hi all, I bought a sofa from DFS, delivered on 29th May 2025, and I’ve already had problems. It’s just not holding up. After only a few days, it started showing bottom indentations, the arms were going flat, and it generally didn’t look like a brand-new sofa at all. I went into the store 4 days later (1st June) and spoke…
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Peabody Housing Association
I represent an elderly relative who is a Leaseholder of a retirement flat, the Freehold of which is managed by Peabody Housing Association. Peabody's on-going conduct and failure to provide financial information is giving us great concern regarding their solvency. Does anybody else have concerns of a similar nature.
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Boohoo return to gift card not bank
I made a £300+ order with Boohoo for holiday clothes as my weight changed a lot and I need a new summer wardrobe. I sent a lot back (weight issues, again!) and requested my refund. I've now been sent the refund on gift cards, which they claim I requested. I definitely didn't - I don't ever choose gift card options and need…
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SHEIN AND DISTANCE SELLING
As many will be aware Shein have a policy with regard ro returns and refunds but more recently have introduced limitations. 1. In some instances it is stated that a sale item cannot be returned for a refund. Does this exonerate them from the rules on distance selling? 2. Where orders have been paid for with a mix of cash…
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Asking for CCTV coverage
Hi All My car was damaged at a Suez Recycling Facility today. Do you think they would give me CCTV coverage? Would that be a SAR ? As the car was parked but I was behind the wheel I'm not sure if my Aviva insurance would cover for the scratch to the car if I an not compensated.
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Refund to credit card / promotional bonus issue
Hi there. In short - I was refunded £1500 to my Amex, even though this was paid on another credit card. Amex are telling me I now need to spend an additional £1500 to get my promotional rewards (3k spend within a 3 month period). Is there anything I can do? Additional context: I recently took a car rental via Booking.com.…
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Overseas visitor charge for using A&E
My sister in law came to visit from Turkey. She had severe pain and so my wife took her to A&E. For some reason she was not triaged in A&E but sent straight to gastronomy department, where she had a blood test, a quick examination with a Doctor, and a pain killer. We now have received a bill for over £1,000 because she is…
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Samsung Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner and Samsung Warranty
Hi We have the Samsung Bespoke Jet Pro Extra Cordless Stick Vacuum Cleaner which is purchased a couple of years ago. The unit came with a 5 year guarantee. Over the past few months, the unit has been reporting itself as being clogged. However, following taking the unit apart, cleaning it and trying again, the problem keeps…
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Payment - Candex Support
After 6 months of chasing, I have not received an explanation about the quality of the products I had purchased, I have to jump lot of hoops and no explanation). Instead I was offered a refund and I do not want to use their third party, Candex Support to process the refund as I am uncomfortable with sharing my details. Am…
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Eco flow warranty issue
Hi folks. This one is a bit of a pain so I’ll try to keep it short. I bought 2 EcoFlow products last year; I live on a boat and needed a generator and battery pack for my off grid power. The generator died within 30 hours of use (less than 3 months-the warranty was for 2 years). Contacted EcoFlow and they refused to honour…
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CeX Laptop - Explicitly Stated Purpose (Win 11), Misleading Advice, Agreed Refund Retracted - Urgent
I'm hoping for some urgent advice on a consumer rights issue I'm having with CeX, specifically regarding a second-hand laptop purchase from their Burton on Trent store. It's been quite a challenging experience, and I've tried to detail it concisely and chronologically.The Situation: * Saturday, July 5, 2025 (Purchase): * I…
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Elderly parents taken advantage of
My elderly parents (mum 80, dad 78) are far from tech savvy but both have mobile phones and tablets they use, to varying degrees. My mum's phone contract is with Vodafone, my dad was with Tesco Mobile. For some reason, on June 21, they went into a Vodafone shop because my dad's phone screen was cracked (don't ask). But of…
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Fraudulent Use of Address
My elderly parents, (88 and 90 and not in the best of health), have owned the same house for over 50 years. Over the winter they had to temporarily move out for major building works to be carried out. During this time two men have registered their cars at the address and run up thousands of £'s of Debt, (London charges,…
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Has anyone bought anything from onbuy.com before?
HELP!! I’ve been looking everywhere I can get help with this issue. I just placed a large order as a guest and accidentally put in the wrong email address and I cannot get access to my account. It is saying I can change the email address if it is entered wrong but I am entering the correct email address and not receiving…
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EVRI delivered an empty package
Hi all I sold a golf driver on eBay ( first time selling ) but when the recipient got the package it had been opened and was empty. EVRI were the couriers and trying to contact them and speak to a person is proving very difficult, so much so that I’m going round in circles. Anyone else had this experience and how did you…
