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Solar Battery Warranty
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Arnold Clark crash repaired car
Hello My sister bought a 1 year old MG HS from an Arnold Clark Motorstore 7 months. Within a few days she noticed the rubber 'snake' wiring loom that goes from the b pillar in to the rear door was loose. She took it back to AC abd they fixed it. Recently, dad was able to open that same door even though she knew car was…
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Parcel gone missing from doorstep
Can I claim from the Royal Mail for a parcel which has seemingly gone missing? Just chasing-up what happened to this item and it was apparently delivered three months ago, there is a picture of it in the garden. However I didn't have any email saying it was on it's way, nor to say it was delivered, nor a card through the…
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buying from Cinch, experiences please
Good afternoonI wondered if anyone here has bought a car from Cinch and used its part exchange programme with success?My recent experience was this. I selected a "new" car from their stock list (a 2019 Lexus)Cinch confirmed a px value for my Porsche (car is mint and MOT) in writing.They exchanged the contract at their…
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Misleading pricing
I purchased a running top online from Karrimor for £22 plus delivery. When item was received it had a price tag of £12 or 2 for £19. Are they allowed to do this as I feel as though I’ve been ripped off
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Small Claim Decision
After you have been to court and a decision has been made, how long do you have to wait to get a copy of the judge's summing up? It's been three weeks since mine. A week ago I received the decision through the post but not an actual account of how and why the decision was made.
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Hotel booking non refundable
Hello, I booked a hotel which was non refundable, I realised after a few days that it was the wrong dates, I messaged asking to change the date and they said that I couldn't and I would have to pay the full amount even if I cancel. I have given them a long period of notice that I won't be able to make that reservation. I…
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Help required - company refusing to cancel my order
I placed an order on the evening of 1/12/25 and paid for Royal Mail 48hour tracked delivery. The website stated if you ordered before 3pm it was dispatched same day, so I was expecting it to be dispatched on 2/12/25 the day after. The item never arrived. On 8/12/25 I contacted the company and asked for an update. I…
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Moved: Letter Before Claim / BLUE BADGE. H E L P.
This discussion has been moved.
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Moved: Self Assessment Interest charges after mistake
This discussion has been moved.
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Faulty Fridge Freezer
We bought a Hisense Fridge-Freezer in Aug 23 from B&Q online. Had a warranty issue fixed in Oct 24 although they claimed that was a seal/door fitting issue. It's now broken in December 2025. We got a local engineer out who says the evaporator is faulty and it's not economical to repair. We've tried approaching B&Q - they…
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Microsoft Contact Details
Hello - new to site & tearing my hair out a bit so hoping someone can help! My elderly dad has just discovered he has been paying a Microsoft subscription since 2017 although has no Microsoft products. The bank can’t help as it would seem to be legitimate. They could refund the last two payments if we can prove this is…
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Gift card fraud instore
Hi, I want to know if there is anything else I can do? Tesco will not refund and have said there is no more they can help with. My mum bought £100 Amazon gift card for my son in a store. When he tried to add it to his account he couldn’t as it was damaged. Amazon then said it was already added to a different account and in…
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Samsung faulty tablet < 6 months
Bought phone in May from John Lewis. They advertised a promotion as part of the purchase for free tablet. I claimed it directly from Samsung after entering my John Lewis order number. Samsung sent me an email on 11/06/25 saying it was on its way. Did not open it until 04/12/25 and discovered a microphone fault. Emailed…
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Scamming company took our money and didn't send goods
Hi Im new on the forum (so apologies if Im on the wrong bit), I ordered 50 bespoke cardboard boxes from cardboardboxes.co.uk and paid via faster payment on 12th Nov 2025. Since then, not only have they not sent any goods, but despite emailing them they avoid sending a tracking number and are refusing to refund. Today I…
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Scam Sky parcel
In October we had a parcel delivered to our address, but in my sons name. It has a Sky contact number on a label but no other details. We were immediately suspicious as my son doesn't live here now and has never had a Sky account. It appears someone hacked his details and opened one, and then ordered goods in his name. He…
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Upfront payments for dentist
I have a private hygenist (like many others) and am required to pay up front in advance for my next appointment (usually 6 months). I accept this, but when I attend the next appointment, if the charges have increased in the meantime, patients are then charged the additional fee on top of that already paid out. Is this…
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Shocking Debenhams refusal to issue gift card after confirming receipt of goods
Just a warning to all reference Debenhams shocking Customer service reference returns I ordered 6 shirts across two orders and found one shirt in each order to not be suitable (normal issues not debenhams complaint related). I carried out the returns procedures on the website selecting return of money by "Giftcard" rather…
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Amazon TV Not Arrived and Can't Cancel
I ordered a TV from Amazon almost 2 weeks ago, it stated next day delivery but it didn't arrive. The website shows that it has not been shipped. The TV is from a 3rd Party seller, so I contacted them and they told me that Amazon has all the stock in their warehouse so they handle delivery. I've tried to cancel the order…
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Return delivery costs
Bought some goods online and needed to return some (bottles faulty). Requested this within 14 days. My understanding is that under the Consumer Contracts Regulations I was able to do so within 14 days of receipt of the items and that the return costs should be covered by the retailer if it was not made clear to me before…
