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Beko Washing Machine BM3WT3841W. Purchased 10/24
Hi I can't make this machine work properly. This is my latest email to Beko summarising my problems " I had hoped for a more considered response that addressed my particular problems rather than a general invitation to 'read the manual'. - Show me where in the handbook it prescribes MINIMUM loads. - Am I only supposed to…
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Samsung Decling Warranty on a Laptop with very small Dent on
Hi, I Purchased a Samsung Laptop in september 2024 and it was working fine till 1 month back, all of a sudden it started randomly rebooting so I sent it to Samsung for repair under Warranty. The laptop has a Very Minor dent on the back of the lid and Samsung Repairs are saying that is the cause of the laptop random reboots…
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Historic debt?
my mother (retired) has had a couple of letters from the council about her rent, stating she needs to be 1 week in front with th rent payments, she gets her rent paid upto date by benefits as she is on a pension, this was made a problem apparently march time last year when the council implemented a new computer system…
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Tickets that came with a "free gift"
We've just returned from a holiday to Florida, and we bought park tickets from a company who offered "free" magic bands (the little watch gizmos that automatically capture your photos on the rides.) We paid more for the tickets for the magic bands (other retailers were cheaper,) because we wanted those photos. We collected…
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Delivery damage AIT Home Delivery
Hi all, hoping for some advice please! Had a new Samsung fridge delivered in January by AIT Home Delivery. During delivery the delivery crew managed to damage our property by gouging a big scar in our original pine floorboards. We logged this during delivery on the crew’s palm devices, but the (very rude!) crew snatched…
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Exchanging a pergola
Hi All I'm pretty sure I have no rights, but wanted to check. I purchased a pergola, an expensive one... the slats on the roof piviot so you can close it down, or pivot to let light in. The probelm is, that the slats run horizontally, so even if you pivot them, they don't let in a lot of light and block about 50% of light…
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Limo hire covered under consumer rights act?
Wondering if someone can help me understand the above. I've read the Martin Lewis guide to consumer rights, and noted that under what is NOT covered it includes accommodation/vehicles etc hired for a set time frame. Does this mean that hiring a party bus from a limo company for an hour is not covered? And if so, any advice…
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Argos Order
Hi all. I ordered £250 item recently from Argos. Tracking says delivered but I never received anything. Investigation was opened and it was basically said the following Good afternoon I am writing today regarding your recent Argos delivery I'm sorry to hear that you have reported your delivery did not reach you, I…
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Royal Mail e mail.
Got an e mail from Royal Mail today. "Your parcel from SUCCESS WINNER TRADING LTD is on its way" I haven't ordered this anybody else got this......I smell a rat.....it's coming tomorrow morning.....10.30 - 12.30.
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Returned three items, company claims I only returned one! £950 out of pocket!
I bought three items of clothing (coats) from an online store in England, received and decided I didn't like them (I'd always intended to return two of them anyway, I'd ordered 3 to compare as I wasn't sure which I wanted from viewing online and thought this would be better than doing potentially three separate…
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Buying from a Mail Dealership for Van
I've paid a deposit for a van I'm buying - I plan to pay the rest when I pick it up - or the day before. I was going to do a bank transfer rather than a card payment ( due to the amount ) but does it make any difference if I have to claim back the money at a later date if anything goes wrong and the dealership are…
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Ryanair check-in fees / Small Claims Procedure
Hello, Last year I was unfairly charged by Ryanair with 55 euros of check-in fees at the airport while at least 10 hours before the flight I've been trying to check-in unsuccessfully both on the app and on the website. When we travel we don't have access to a desktop and a home PC. I arrived at the airport 4 hours before…
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Retailer won’t close fraudulent account
Hoping someone can offer advice. Someone has used my details to set up an online account with a retailer (Just My Look). They used my name, address and email and placed an order to be sent to an alternative address. I believe they must have hacked my email, as they were also able to use stored card details on a pay app,…
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Vinted refund
I have been using vinted successfully for over 1 year. I recently purchased an item for £36 a bicycle helmet. The seller did not post (due to being in hospital) and vinted sent me a message stating a would be refunded the full amount between 6th to 9th June. I never received the money. They asked for copies of my bank…
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Returned parcel missing
I returned an item over a week ago using a label supplied by the retailer( they take £3 off the refund to cover this) The item tracking seems to be stuck since Monday with no updates but royal mail don't know exactly where and the retailer hasn't received it. It is an expensive item £300 . I'm worried it has been lost. Am…
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Used Car Issue
I brought a used car on April 4th It has recently developed a weird noise - I am fairly certain it is a wheel bearing that will need changing. I have contacted the dealer to let them know. I am certain they are going to say it is wear and tear. The dealer is 95 miles away so cant just pop in. What are my consumer rights in…
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Refund timeline following non-delivery of Nintendo Switch 2
Hi all, I pre-ordered a Nintendo Switch 2 bundle (with some accessories) from Nintendo. I bought this online direct from their store website, paying by Paypal – totalling £509.97. I placed my order in May, the payment was taken around 1st June, and the delivery was scheduled for 5th Thursday June – the Switch 2 launch…
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The National Business Crime solution
I ordered 2 things from House of Fraser but only 1 arrived, they are adamant that it was delivered and that they have CCTV proof of this which they refused to share. The roundly rejected my claim after approximately 2 months of back and forth I went to my bank who refunded me. Other than the picture I sent of the contents…
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IKEA Kitchen Complaint
We purchased an IKEA kitchen and fitting around May 2024, the fitting began in August 2024 and finally finished in May 2025. The customer service was poor, with every communication being initiated by myself, not one person called me back when promised. I wrote a formal complaint in April and chased up today. We received an…
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NBCS letter on behalf of Fraser’s group
Back in April I’ve made an order for 5 items totalling over £150 and unfortunately 1 item worth £40 was missing. I’ve raised it with customer service and I’ve been pretty much told that I lie and that I must have received all items. I argued that the parcel weight clearly shows that not all items were packed but they have…
