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Chargeback when an online retailer refuses to cover return costs of faulty items
Hi all, Lloyds bank are refusing to make a chargeback claim for me for an item I bought on 1st December from an online retailer (ostensibly based in the UK) because I still have the item (a jacket) in question. The item is not at all as described and not fit for purpose. The retailer has refused to cover the costs of…
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Rental car rights
Hello, I hope you’re all well. I have a feeling we’re limited in our rights here, but feel aggrieved and so wanted to run it past the MSE mega brains to see if we have any chance of recouping some of our money. We were due to have a pickup truck dropped off today, for us for a Christmas trip for the family. It was due to…
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Cancelled mobile phone refund
I'd like to call on the expertise of forum members for this question.I bought a phone from Motorola UK, cancelled it on the same day, and I'm wondering when I should expect to receive the refund. T&Cs can be found here https://www.motorola.com/gb/en/legal/terms-of-sale* Purchase made online at 08:30 on 7th November,…
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Returns and refunds
On 1st November 2025 I placed an order for a hanbag as a Christmas present for my partner on the John Lewis website. On 5th November 2025 I have arranged a return with John Lewis and downloaded a prepaid return label using Evri as the courier. On 6th November 2025 I took this to a post office and following weighing it,…
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Sky Mobile - Wrong Handset Delivered
Afternoon All, Recently ordered a new iPhone 16 via Sky mobile, already have sims and broadband/tv etc. Was dispatched via DPD and set to be delivered last Monday, anyway it didn't come in the hour slot and got a message to say it would come the next day, the next day came and exactly the same happened again, finally came…
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Times Newspaper subscritption
Decided to reduce some of the subscription costs that we were not really using to the full. Was surprised to find that the only way to cancel the Times subscription was by joining the long queue on the telephone, and then there was a period of sales, just like the old double glazing approach, to offer all sorts of…
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Churchill Motor Insurance Charge For Removing Auto Renewal From On Line Policy
Is this correct, 3 months after leaving Churchill they wrote to me telling me to contact them to confirm important information them about my old Policy. I called them up and the advisor stated there was £19.04 outstanding on my old Policy due to me going on line and turning off the auto renewal.
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Subject Access Request denied
Good evening guys, I'm after a little advice. Our 4yr old son slipped on a wet floor (freshly moped) in McDonalds and ended up with a bruised face. There were no wet floor signs in our vicinity. I sent a SAR to customer service, who forwarded it on to the store. The stores reply is below. In response to your Subject Access…
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Boohoo refunds - claiming item not returned
Hi, I recently returned a parcel with 3 items in to boohoo. I received a refund for 2 of the items and questioned why I wasn’t for the third item - the most expensive of the 3 and worth £32! They have replied claiming they checked the CCTV and found only 2 items were included in the parcel and so they will not be refunding…
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Failed Delivery, Item now unavailable
Hello all, I've just received an email from an auction site (not the big one) regarding an order I made on the start of November. I was the successful bidder and paid the delivery costs on the 4th. The company they used, APC, attempted to deliver the parcel twice, but did not leave a "missed delivery card"on either…
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Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)
Please click reply to discuss the Consumer Rights guides This discussion thread is for comments on and discussion of the MSE guide linked to here. It's NOT for general questions. If you have general questions please start a new thread on the Consumer Rights Board Part one: Give me my money back Part two: How to complain
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Adidas Return Rejected
Hi all, Unsure on if I have a case so wanted to ask here. Bought a pair of trainers from Adidas. They were fine for a week or so then the left trainer started to squeek every so often. It started getting worse but I persevered. Eventually it got to the point where they squeeked with every step which was distracting when in…
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EO Mini Pro 2 Removal of support
Hi all On 25/5/2022 I had a brand new EO Mini Pro 2 car charger installed through Octopus Energy. This came with a three year warranty. Out of the blue, I received the following email from EO Charging: We’re getting in touch to let you know about some important updates regarding your EO Mini Pro 2, EO Smart Home app and…
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Therapist payment
I'm after some advice. My 8 year old daughter has various developmental issues and we have been working with a neurodevelopmental therapist for almost 2 years. The therapist has a policy whereby we book the appointment in advance (usually every 6-8 weeks) and she requests payment 1 working day in advance, for which she…
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Admiral car insurance tying to charge for missed black box fitting appointment
My daughter bought car insurance with Admiral in November which needed a black box fitted (I am a named driver on the policy and paid using my credit card). They originally arranged to fit the black box on 8th December, but then rang my daughter on 1st December (afternoon) to say they need to change the appointment to 2nd…
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Section 75 small print
Unfortunately I've just found out the hard way that Section 75 does not apply to additional cardholders. Beware if you're not the primary cardholder, you DO NOT get any redress through Section 75. I consider myself to be well versed on my rights, but had no idea this was in the small print of credit card terms and…
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New cooker couldn't be connected - refund?
My poor (very elderly) mum has been dragged into a mess that is stressing her out. My sibling needed a new oven and got my mum to pay for it on mum's credit card, and she gave mum cash for the oven. My sibling also paid for a connection fee from the retailer, this was also paid on mum's card, but she hasn't received the…
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Deposit withheld
Hi Looking for advice please. In October I accepted a date with a hairdresser for 17 December. I had been on a waiting list up until then. On accepting the appointment I had to pay a 50% deposit, which I did. £60 Due to other commitments I rescheduled the December appointment through their online booking system at the…
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Boiler Juice rip off
I ordered 350l of oil from Boiler Juice. What I didn’t realise until after the delivery, which hadn’t been confirmed by a receipt from the delivery guy was that I had been charged 120 pence per litre, ppl. I contacted Boiler Juice by phone and they gave me an indicative price of 60ppl, half the price I paid. Following up…
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Evri cancelled delivery then sent it & returned damaged
I sent a package to Hong Kong, valued at approx £ 5,000 - Put into Evri Locker of a Saturday they collected then by Monday marked it as CANCELLED - Saying I didn't pay TAX (!) Item was clearly marked as a GIFT, actually a return consignment so no money changing hands. Furthermore I don't believe I should pay tax on export.…
