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Should delivery costs be refunded on faulty goods?
I bought a dress online from M&S but it was faulty which I didn't notice until I wore it a week later. When I phoned them I was told I would have to return it to one of their clothing stores because they would have to see it to decide if it could be refunded. So I did the 40 mile round trip which cost me fuel and parking…
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Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd)
Hey folks, this appears to (sadly) be a company that comes up on the consumer forums A LOT. Having not been sent goods I ordered, and cancelling them as they had not arrived within time frame (indeed, never arrived) the company failed to refund me - as per the Consumer Rights Act 2015. Raised a chargeback after no goods…
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Where do I take this??
I bought a new cooker online and had it the next day. Brilliant. However, a part its needing is missing. I've message this company since January who reply instantly and say they'll message the manufacturer to get this missing part sent out. First I'll have it in 3 days then weeks later, 5 - 10 days. Its now been two weeks.…
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BackMarket - No Device, No Payment, No Communications, Blocked Account
Good Afternoon, I'm hoping that anybody here can provide some guidance on how to resolve a dispute with the electronic resale/refurbishing platform BackMarket. I got a new phone, looked around and decided to use BackMarket to sell my old iPhone 13 Pro Max. Placed their "order" for the sale, was going to use their envelope…
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Cancellation Fees/Mis-sold
Hi there, this is my first post so be gentle. We recently purchased a bed from Bensons for Beds and were informed on arranging delivery that if the component items couldn't be delivered, we would lose the delivery fee. Fair enough. I'd measured the headboard size and it was going to be close, but it would fit up the…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Faulty hob after 3 years - still in warranty
hi Since Xmas my induction hob has not been working and since Xmas I’ve been trying to get Kitchen Aid to sort it out as it’s still under warranty. The hob is 3 years and cost around £2500. The problem is I can’t ever get to speak to kitchen aid person. All the numbers on their website don’t work and emails are unanswered…
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Samsung complaint
Hi everyone, I'll try and keep this brief else i'll end up waffling. I purchased a samsung tumble dryer and washing machine in 2022 directly from the samsung website (it was an employee purchase portal I got discount via work). It still cost over £1,000 for them. I was told it was a 5 year warranty on both products as long…
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British Airways compensation - 4 months and still waiting
On a return flight from Cancun to the UK, there was a fault with the electrical ovens so they could not provide breakfast. Over the tannoy all passengers were told that we would be compensated automatically. A case was raised just over 4 months ago (on 11/11/25) and I spoke to someone on live chat who siad it would take up…
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Refund of postage costs
Hopefully a quick one, I ordered an item from Very and paid £5.99 next day delivery. Within a few minutes I attempted to cancel the order and the system didn't allow it. I refused delivery of item and it went back to Very. I have been refunded less £5.99 and am trying to find out what the rules are for refunding when…
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Amazon account hacked, account closed
Hi, I'm going to cut a long story short but... On 1st March I had notifications from Amazon re 3 orders for €150 gift cards which I hadn't ordered. It seemed my Amazon was hacked, changed into a business account and then 3 lots of gift cards ordered through amazon.es. The first two went through, the third was stopped by my…
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Homebase missing part
I recently purchased a patio set from Homebase online. When I’ve come to build it, there is a missing chair piece. I’ve been trying for over a week to contact them, but their online form constantly shows as ‘unavailable’. I did manage to find a phone number online (not in their website) but the number is constantly…
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Looking for advice with faulty appliance
I bought a washer from a catalogue about three to three and half years ago. Within eight months the bearings started failing. Samsung not the catalogue replaced it as could not get the parts. The same fault is now happening on the replacement. I have been in touch with samsung but they are wanting to charge for the repair.…
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Ebay ladder purchase
Hi, hope someone can help. In May 2025 I purchased an item off Ebay from a business seller, that on the 15/03/2026 I was informed by Ebay that the item was subject to a UK gov safety recall, and not to use them. The seller and ebay are washing their hands of it, citing "outside 30 days return window", each of them…
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Phone Scam/cant be bothered?
I bought a phone a gorgeous motorola flip. Anyway the hinge went after 6 months so of course the screen went to. Contacted Motorola asked about repair. They said it was not due to the hinge it must have been dropped so i had to either pay £255 to get it repaired, dispose of it or they would send it back for £30. Possible…
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Used Car faulty within 6 months of purchase
Hello, I am seeking some advice in relation to a used car my partner bought which is now faulty and wondered if we stand any chance with the dealer / manufacturer in relation to repair costs. Electric Peugeot was purchased through Cinch on 16/04/25 and delivered on 23/04/25, Cinch offered a 90 day warranty with the vehicle…
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How to deal with unresponsive company?
My teenager managed to order £120 tracksuit which doesn’t fit so wants to return but doesn’t know how…I had a look on the order confirmation which states Returns not possible, full stop. I googled the company, found the registered address in London. All good. the website is literally blank as they are “awaiting new stock”…
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left stranded in sri lanka by netflights.com
Ticket London to sri lanka return booked with netflights.com on 11th january 2026. (IMPORTANT date ) travel - 18/02/26 due to return 8/3/26 . when disruption occurred she followed the advice from netflights.com who said "…wait until airspace reopens and then contact the resort team to arrange alternative travel etc" NF -…
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Chillblast laptops not fit for purpose?
I purchased a Chillblast Phantom Laptop for £2100 in August 2022 with a 5 year warranty. The first 2 years included collection, parts and labour, the final 3 years are labour only. After 21 months, in May 2024, my laptop black screened and I sent it back – I was told it was the motherboard and that the laptop was…
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Car bought from dealership, can't fix fault, need help / advice
Hello all, I hope someone can point me in the right direction. I bought a car end of January 2026 (this year) second hand from a car dealer ship around 50 miles away. Cost just under £9000, bought via bank car loan, not a finance deal. They did a 52 point inspection prior to me picking the car up and said the radio /…
