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Retailer failing to collect incorrect goods
Hello Please could anyone let me know what the position is if a retailer delivers the wrong item (item is of no use to me) and then fails to provide a suitable method to collect the item from me despite several attempts (emails and phone calls) requesting a returns label or courier. I did receive the correct replacement…
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Car finance misold
Hi everyone, I'm hoping to get some advice on a really frustrating car finance situation. I feel like I've been completely wronged by a dealership and I'm trying to understand where I stand. Here's a summary of what happened: October 2019: I took out a car finance deal for a vehicle from a dealership representing a major…
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Advice Needed – French Click Order with Spoiled Perishables & Damaged Delivery
Hi everyone, I’m hoping someone here can offer advice. I recently placed an order with French Click that included perishable French food items for my son’s birthday — things like garlic sausage, merguez sausages, rillettes, and saucisson. He was really looking forward to it, as it’s a taste of home from his time in France…
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Magnet Kitchen – Unfinished Installation & Section 75 Advice?
Hi all, I’m dealing with a frustrating
situation involving Magnet and could use some advice from others who’ve been
through similar. I purchased a kitchen from them on
interest-free credit, but the installation is still incomplete despite repeated
promises. Communication has been poor, and I’ve had to chase constantly…
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Car Accident claim - law firm seems to be stalling
Not sure if this is the right forum Back in Dec 2023 I was hit from behind by a car. The insurance company said the other party had admitted full liability and within a month I was sent to see a consultant who diagnosed whip lash and wrote the report to the solicitors. I later received another note from the solicitors (NEW…
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Damaged table
Hello , hope someone can advise, I took delivery of a complete garden set about a month ago. After unpacking I noticed that the table was damaged, I immediately reported this and was advised that someone would be intouch (7 days later). It was agreed that a replacement would be sought and they would be back intouch with a…
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Bought Jurassic park toy that’s not in the actual film
Hi, I bought a dinosaur toy by Mattel for my son who was really excited about watching the new Jurassic Park film - Rebirth …with the toy. Having watched the film for 2.5 hrs it transpired the dinosaur isn't in the film. He say there for the whole time waiting for it in his hand :( . The packaging clearly states and…
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Returning a TV
I have just opened the package of a smart TV from John lewis. In order to check it was working and how it performed I needed to go through the setup which includes entering the wifi information We realised after just 5 minutes the TV us just not suitable for our room it is just not bright enough and the picture we dont…
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Debenhams boohoo refuse money refund
Hi all, just as a warning and also to see if I’m doing things correctly. Wife purchased items from Debenhams, they weren’t suitable, so tried to start a return, the return e mail didn’t contain a return label, but when online it said take the qr code and return via local collection point, didn’t work after trying 3…
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Scammed out of £150 by Pandora
My mum recently ordered a gold Pandora charm bracelet and three charms for my sister's birthday. When the order arrived, only the charms were in the box and the bracelet was missing. The packaging didn't appear to be damaged so I can only assume Pandora is at fault here. When we contacted customer service, we were told…
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TRADE CENTRE UK
my daughter purchased a car from Trade Centre UK on the 12/07/2025 after driving it a few miles she noticed a fault with it firstly the body paint has been applied with a brush the front bumper is stuck on which looks like super glue the rear bumper is painted the same there is a stone chip in door there is paint missing…
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Advice on cancelling/obtaining refund from Complete Savings using POA
I wonder if anyone has any advice or previous experience of cancelling and trying to obtain a full refund from Complete Savings on someone else's behalf. In this case my sister and I are our fathers financial affairs attorneys. Our father has mild dementia, when we first started sorting through paperwork and finances with…
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Amazon return/reason help please
Hi, I'm sorry if this is the wrong place but it was my best guess so please move if necessary. I really need some help with returning an item sold directly by Amazon - not a third party seller - and I'm clueless with the process having never done this before (I've extremely rarely ever bought anything online). The item is…
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Car warranty
Hi. I have bought a used car from a dealer. The purchase included a six month warranty included in the purchase price. The car needed replacement parking sensors which the dealer arranged by booking into a electrical specialist workshop. I collected the vehicle and had to pay for the work £250 before I could drive the car…
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Online price error, already paid. Whats my rights?
I’ve booked an onboard package on the p&o website for my upcoming cruise. I was looking at different ones they offered and saw a package listed at £60 that offered robes& slippers, champagne , special restaurant and spa treatment . I booked it and got confirmation email. when I went back to book it for a another cruise…
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Microwave fire near miss.
Just went to defrost some meat, only been in less than a minute and the electrics inside the microwave started sparking and burning. Microwave was brought in December from Argos so I’m outside at the six months and obviously it’s not worth getting a report for - I think a cost about £80. I know my rights are with Argos,…
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Bricks for extension and return
Hi just wondering if I have any consumer rights here? I’m having an extension built and my builders have told me they can’t source the bricks I need to match my house, they have stopped making them. They found a stone that they had been told was a suitable alternative by the company, the colour didn’t match so they showed…
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DFS Failure to Repair New Sofa - Can I request a partial refund?
I ordered a £2k ottoman corner sofa from DFS in March, it arrived on the 26th April and I noticed the next day there's a huge crack down the frame in the ottoman, so I reported this to DFS the next day (two days after purchase). They didn't get the replacement part to us until 13th July, and we had to store this in our…
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Getting a refund for an accidental online payment
I've done something really stupid. We used to use a window cleaning company - not a local firm but a large franchise called UKWindowClean. They insisted on payment via online banking which we did every month. We stopped using them a couple of years back but their details are still on our account as a payee. The other day I…
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Scam holiday advert through Wowcher
Good evening everybody. Just looking for advice about how to proceed. Long story summarised; spotted an advert on Wowcher "2 nights in Vienna from Stansted or Manchester for £179". Brilliant! Just what we wanted. Bought 3 pairs for six of us - outlaying more than £1000. The way Wowcher travel deals seem to work is they…
