-
Vat on downloaded software from outside UK.
I downloaded some pc software from a USA website, and 20% vat was added to the price. Is this correct, and does the vat automatically go to the UK government? I'm not quibbling about paying it, I'm just curious to know how it works.
-
HOTPOINT Frost Free HF 1801 E F2 UK Integrated Tall Freezer - Breakdown/repair problem
Just need some advice on the following I bought a HOTPOINT Frost Free HF 1801 E F2 UK Integrated Tall Freezer online on 13/8/2024 delivered on 18/8/2024 - supplied and fitted by Curry's with a 12 month warranty costing £699 Unfortunately I had to report a fault on 12/7/2025 (the item was no longer frost free and lumps of…
-
Poor quality/workmanship for new roof
Hi I recently had my roof replaced and all invoices paid. It started leaking jn a number of places a few weeks after install.Company keep making excuses to not come out to fix leaks. Having a deeper look at the roof theres lots of shoddy work. I have a digital record of the chat, list of the agreed works.That list states…
-
Gym change of membership terms - what rights?
Hi all, I'm after a bit of advice... We have a family membership with what was Roko Gyms, who have now been taken over by Everlast. The main driver of the family membership was for our 14 year old son who is a big swimmer at the gym, and was able to attend the gym between certain hours by himself. Everlast have done a…
-
PayPal fraud
Hi all, not sure if this is the right forum do apologise if not. 2 weeks ago I go 2 emails from PayPal saying I’d spent £479.99 both times. I immediately rang PayPal and they sent a report to their fraud department and it came back 24 hours later saying the payments were not unauthorised. I rang them again quite upset (not…
-
Argos and Yodel fail to deliver...reordered at twice the price.
I ordered two lamps from Argos at a half price in a sale. The site says they will deliver using Yodel on Friday. They don't turn up. Still nothing the following wednesday, so I get in touch via chat - but no record of this unfortunatley; they can't tell me where the goods are, they say they can't send a replacement. All…
-
Royal Mail Tracking and Delivery Issues
Hi I have recenlty had three tracked and one untracked letter not be delivered after about 2 weeks. The purchases were done around the 12th and 14th September 2025. One used Tracked 48 and the others 2nd class tracked I believe. They are all trackable online. The tracked items showed up on the Royal Mail online tracker as…
-
Cancelled Festival - No Refund
Hi I hope I'm posting correctly as I'm a lurker rather than a poster. But I'm hoping for some MSE Forum help and advice please. Towards the end of last year my daughter, her partner and I saw an advert for a new festival which sounded great. International headliners, free BBQ, fair and posh loos! Alarm bells should…
-
Samsung complaint
Hi everyone, I'll try and keep this brief else i'll end up waffling. I purchased a samsung tumble dryer and washing machine in 2022 directly from the samsung website (it was an employee purchase portal I got discount via work). It still cost over £1,000 for them. I was told it was a 5 year warranty on both products as long…
-
Music teacher refusing to refund lessons they can’t deliver
My daughter started violin lessons with a teacher during the final term of the last academic year. Lessons were on a Monday, then the teacher moved them to a Thursday. At the start of this academic year, she said she could no longer do Thursdays, so we moved back to Mondays, with an agreement via text for 3:45pm. We did…
-
Feel like I've been cheated by Groupon
I recently brought a Groupon deal for a laser hair removal service from a company called Skinspace. When I called to redeem they advised certain body areas were excluded from their 'Full Body Package' and if I wanted these included it would cost around £400 more. When I challenged this the person advised that the Groupon…
-
Refund from National Express and Remitly App
Long story but my daughter booked tickets to travel to London, when she bought them she chose where to get the bus, We took her there and ropped her and my granddaughter off, 20 mins later she is in tears as the bus drove passed and wouldnt stop, She looked around and saw there was a small typed A4 sheet saying bus stop…
-
Purchased Car with Dodgy MOT- What are my Options?
Purchased my first car (Kia Picanto SP14 XJY) in July of this year, still a learner, I bought the car so I could get extra practice in before my test and eventually for daily use to get to work. I purchased from a dealer, he included a full service and MOT in the price of the car. The MOT was done on the 15th, I made the…
-
Football shirt refund
Hi Just a quick question regarding a dispute I have with an online retailer, UKSoccershop.com. The crux of the matter is a bought a football shirt from these guys that was pre-printed - I did not request any printing nor did I personalise it. The shirt was far too small and wanted to exchange it for a larger size. They…
-
Need advice about taking legal action.
Hello again. A couple of days ago I posted about a failed render coating that had been applied to my house but I probably didn't explain my situation properly. After 4 years of being continually fobbed off by the trader it's obvious that he has no intention of carrying out repairs, so it seems that my only option is to…
-
Alloy wheel refurb from a used car dealership
I've just bought a used car from a highly rated used car dealership. When buying the car we agreed with the salesman that all 4 wheels would have full refurbishment as they weren't in a good condition. He even added "4 x ALLOY REFURBS NEEDED" to the invoice and said they sent them off site to get done properly. When we…
-
Not recieved cashback from very.co.uk
I placed an order 26 days ago with a spend 100 get 50 pounds refunded instantly promotion Ithey accepted this promotion is valid i placed the order recieved the good but they haven't paid the money back to me it shows as refunded on 29th August on the very app and customer services say the refund has been processed but…
-
Gift Card
Hi there, I would like some advice on my consumer rights please. I was given an £25 Apple Gift card for my birthday back in July. The gift card was purchased by my sister from the local Asda store. A couple of weeks after my birthday I tried to redeem the gift card to purchase a movie from the Apple Store. I carefully…
-
Mobile Phone 2 months out of Warranty. 2years contract still to go. What are my consumer rights?
Hi All I started a 36 month contract with Tescomobile in February 2022. This month the phone no longer connects to wifi (the wifi symbol has a line through it) or Bluetooth. I have online chat Tesco and they say nothing they can do as Apple warranty is just for a year. They say they can repair but it will cost me. Does…
-
Charged 83% over the quote.
Is there some consumer rights law governing the amount a vendor can go above a quote without warning? I took my car to a garage for new rear brakes. I was quoted £200 for discs & pads. I checked with a few colleagues, who said that was about right. I received a text to say the car was ready, but the front brakes were also…
