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UPS billing me VAT on a parcel I refused and returned
In March I ordered a specific piece of hardware on Amazon for around £450. It was sold by a third party but bought through Amazon. After a week of delays with no firm dispatch date, I asked the seller to cancel. The next morning I got a dispatch notice. The seller then said the item had already gone out, but told me not to…
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Buyur Limited, trading as UR
Hi Everyone, I hope someone can help. I have an old Apple iPhone 13, which I wanted to sell to one of these recycling companies. Normally, in the past, I've used Music Magpie and other trusted companies, and had no problems. This time, I came across a company called UR (company registration 7166414). They were offering a…
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Weare8 platform payouts
Hello, The social media platform Weare8 looks like it is struggling. The trustpilot reviews have tanked and many people have been complaining about lack of pay outs. I'm on the platform, and have a pending payout from November 2025. I've tried to contact them for an update, but no reply. It's a sizable sum of money for me.…
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Cellular aerial doesn't work
I bought an external aerial to boost the cellular signal our MIFI router gets. The aerial claims a 5dB gain in signal, but in practice there's no gain. It's this item. https://www.amazon.co.uk/dp/B095KCHW56 I'd like to return it, as it doesn't do what it claims. And, indeed, Amazon offers a 30 day returns window, and I've…
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Returning VW after clearing 50% of car value
Hi, I would like to return my car to VW. VW financial services stay I can. I am 3 years into a 4 year term and I have cleared 50% of the purchase price. The car is in great condition. No damage internally or externally. Certainly not to my eye but I appreciate the assessor will find micro stone chippings etc. Has anybody…
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Tayna Battery warranty
Right - like buses - another one from me after years of nothing 😂 5 years ago I bought a Varta car battery from Tayna - I went for the upsale as it had the 5 year warranty. Fast forward before Xmas the battery was struggling to start the car after 24 hours. No drains etc. put it on trickle charge over night was ok in the…
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Gambling website refusing withdrawal under £10 and unable to deposit
i won a little under £10 from a free bonus on a gambling site that I hadn't used in a while. Their policy is that you can only withdraw a minimum of £10. Falling just below this, I thought I would top my account up and then withdraw straight away, however I then realised that the card on my account was expired and upon…
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IKEA Custom Worktop Dispute
Hello, I am looking for some advice re: an issue I am having with IKEA. I purchased a kitchen online via an IKEA advisor using the IKEA finance provider, Ikano Bank. We had a virtual consultation to design the kitchen in early October 2025, with further tweaks made here and there via email before the final order was placed…
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Parcel Compare Compensation Denied
I bought a pillow from Pillow Home, it has a USA address on the website. I have bought from the USA before and this product apparently had good reviews from Forbes (so the website claimed). I have discovered since my purchase that most of what is on the website was misleading and that product was cheaply made. I decided to…
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PLUM CLIMBING FRAME: SHEARED SCREWS AND CORRODED FIXINGS
I purchased a Plum UK Cube Climbing Frame in October 2022. The parts and fixings were stored, unopened, in a dry garage until construction of the frame in June 2023. I periodically check the frame and noticed that the screws on a wood panel wall with climbing stones were corroded. Further investigation showed that a…
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My right to a refund on faulty car before 6 months
I bought a 3 year old VW T Cross from a Nissan dealership on 20th December 2025. Paid cash. On day 32 car developed an electrical fault. I took it straight back to Nissan who recommended that VW diagnosed and repaid it as same Marshall group and next door to each other. VW found a fault and repaired it under the 90 day…
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Tesco Complaints: Here is the email you need to contact them . . .
ceo.customerservice@tesco.com The C.E.O. himself shall not reply, but a senior underling will. Now I've made this public, how long this will be available is anyone's guess. This took over an hour to find: it's not online, they don't list it in the Tesco help/customer service section, it was only revealed to me after…
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Anyone had recent dealings with Farmison online butchers
For last three Christmases have been given, as present, a Farmison gift voucher. Last month when went to order meat, there was only a few bits and pieces on website so left it a couple of days in case that was a glitch. When looked again, there was a message saying Farmison no longer accepting orders and a redirect to…
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Seller / manufacturer return options advice sought.
Hi folks, I'm gonna try and be concise but I'll happily add as many details as helpful. I bought an oculus quest headset the week before Xmas last year, from Argos. In January I had to request an repair/replacement on one controller as it developed stick drift. This was via meta directly and was super quick and hassle…
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Problem with subscription I hadn't signed up for
I am very unhappy with Rumi Cosmetics. I ordered some Eyecorrector+ on 25 April which I have been using, though I don’t think that it really does much good. On 25 May I got a mail from them thanking me for re-ordering. I contacted Customer Services to say that I hadn’t re-ordered anything. They replied to say that I had…
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Brother Marcus Restauarnt Scam?
Hello! Today I went for brunch with some friends at popular London chain restaurant Brother Marcus. When we received the bill, added to our total was a charitable donation, a 13.5% service charge, and a 15% “tax” (it didn’t specify what kind of tax). Our understanding is that (1) a menu usually includes VAT in the prices,…
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Holiday refunds
Holiday to dubai cancelled and offered a full refund, 2 weeks on from this they are now saying it could be 6 till 8 weeks before I get refund. This would now be after my return date. As only get set holidays without refund can't book another holiday, how do you get your refund back quicker
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Laptop screen crack
I purchased a Lenovo ThinkPad P1 Gen 7 in November, partly due to the advertised next-day delivery. The order was delayed and the laptop arrived around two weeks later following notification. The first device arrived with a cracked, non-functioning screen and was returned. A replacement was issued after a further delay of…
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Recently supplied and fitted phone battery failed and swelled
In January, I paid a mobile phone repair shop to supply and fit a new battery in my phone. They did this in house. In April, I complained that the new battery started dropping like a stone once it reached about 30%, and the phone was shutting down. The shop showed me a display of their terms and conditions that state their…
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What can I claim for lost bus tickets after app update made First Bus app unusable?
Hello all, I've joined so I can ask the collective MSE wisdom about an issue I have with First Bus. Two weeks ago, they released an app update which makes it unusable, it cannot launch on my phone at all. I've raised the issue and been told they're looking into it, with no idea when it will be resolved. I've lost access to…
