Consumer rights

Apart from personal recommendations from others (which aren't available) and calling every number on The Law Society's List, is there any other way to find a Solicitor, willing to Sue a Council (Local &/ County)? Organisations already tried to get help from include: Shelter & Citizen's Advice (and many others) - but none…

Please help. I ordered a Dyson hair dryer in April which never arrived. I paid with advantage card points. The DHL tracking says it was delivered and signed for by me but it wasn’t. Boots have refused my refund request and have also refused to either provide or confirm that they have seen any evidence that the item was…

Hi How can I escalate extremely poor customer service to a regulator or body? Does anyone regulate this in UK? Thanks

I had laser eye surgery in 2008 and at the time I opted for the package which included a lifetime guarantee Whilst this was a good bit more expensive than the normal package I was advised that given my age at the time of the procedure I would most likely experience poor vision again at some time in the future and that…

Hi all, Hoping for some advice as I'm going in circles. I returned an expensive electronic item (over £1,000) to a retailer using a prepaid tracked returns label they generated and paid for on their own courier account. I dropped it at an official parcel shop and it was scanned in / accepted on the day. I've got the…

Hi all, My elderly grandparents recently purchased a £1100 stone fireplace, and it arrived damaged. This was reported same day to the company, and they've said that because the damage is on the bit that will be covered by the surround, it 'should be fine'. They also passed them around the company a bit and nobody seemed…

I ordered some roofbars on the 29th June and received an email on the 30th June saying they were out for delivery. On the 1st July i received an email saying there was a delay but have not had any update since. Can i cancel the order and how would i go about doing it?

​Joybuy have a 'Happy Hour' each night between 8 and 11pm whereby supposedly you can grab amazing bargains. However, having checked out some of the drops that are due to be released, some of them are more expensive at the Happy Hour. ​Take for example the Rattan set which has an RRP crossed out of £478.03 with a price of…

This is very naughty indeed. Carbase in Bristol. Went to buy a car from them. £500 for a six month warranty with the RAC or they'll only cover one claim of £500. WOW - how do they get away with this? The Sale of Goods covers you to return a car within 30 days and get anything major fixed within 6 months..... Nice little…

I hope this is in the correct space. This is a long issue and ongoing, I will try and condense it as much as I can. I bought 2 domain names through Ionos, I was with them for 2 years without any issues. Last year I decided to cancel both domain names as I didn't use them. It showed in the app that they were cancelled. In…

I bought a necklace on line and the locket was damaged by a scratch they asked me to return and they would polish up ..which they did but when they returned it the necklace/chain looks very tarnished more rust colour than a gold colour. I emailed again with photos etc and they have sent me some silver polish through the…

Hi, I was connected to Onestream on 14th May, I was very unhappy with the weak signal and low speed and was in mid Live Chat to them. There was a knock on my door and an EE Salesman asked if I would be interested in an internet pack with them at 500mbs, I believe, but much faster than I currently had for £20 per month. He…

Hi all I hope someone can help me. I need a professional report on a suit that was damaged by a dry cleaner. Can anyone tell me who I can contact for a written opinion on the condition, likely cause of damage, and whether it’s repairable, suitable for an insurance or small‑claims case?” The suit was Made by Austin Rees, so…

Hi all, first post about this, I have found this board really useful reading through other threads while dealing with this. Quick background: Bought a used car from a small independent AA Approved dealer in April for £8,000, by bank transfer. Air con wasn't right shortly after purchase, had it regassed myself. About a…

Hi all, I purchased a second hand phone on giff gaff online in November. It recently stopped working so I sent it back and was told it would be fixed under warranty, no problem. They then tried to redeliver the phone after I assume it was fixed and DPD sent me a message saying they had an insufficient address information…

Hi, A couple of months ago I bought a rise and recline chair from a local furniture store costing just over £1,300, paying in full on my debit card (I would normally have used my credit card, but couldn't remember my credit card PIN, so foolishly just used my debit card instead). I was advised that delivery would be 6-8…

My son bought 2 foot massagers which claimed to help neuropathy but they didn't help at all. The advert said if it doesn't help you can get a refund within 30 days but then they refused saying the item must be unused. Totally contrary to their advert. What can he do? They have been arguing by email and I think the 30 days…

Hello, can anyone help with this please. When it rains, rain water runs towards the wall in the picture and pools. It eventually goes into the drain. The installer says there is no issue at all as it doesn’t breach my damp course. however, I am very concerned. Any advice would be appreciated. (Image removed by Forum Team)

Hi I am a severely disabled wheelchair user, TBI etc. So everything is hard for me. Memory learning difficulties etc.. So I went to SCS Poltronesofa with my hubby on 25th March, and we looked for a recliner corner sofa with recliner and chaise. Hubby found the Viserba which was what we came to look at, and tried the…

Good Morning This is in Scotland. I moved into a house in Scotland in 2025. The previous owners had new patio doors installed in 2024 which have a Product Guarantee for 10 years. Your Guarantee covers: Frames and sashes against weld failure Moving parts and glass 1 year Material, workmanship for 1 year PVC for 10 years…