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HELP !! Credit Card Fraud and a hacked email
Hi, Someone has hacked into my husbands email address and somehow gained access to our credit cards. They tried to book a holiday and paid for it using a visa card we do not recognise. Visa have advised us that they cant tell us which institution has issued this credit card. What can I do?? Need to make sure that an old…
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Advice on consumer rights when retailer refuses to refund despite parcel tracking evidence
A month ago a return some orders to Dunelm. Most of this was rugs that were wrongly advertised in terms of size or damaged. It just so happened that 4 parcels were collected by Evri at the same time, and another, large rug, by Yodel, also on the same day. After 2 weeks passed, and delivery tracking showed delivered within…
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Car purchase - price change
I recently put down a deposit on a used vehicle at an official manufactuer dealer. I explained that it would take approx a month for the required money to arrive, and they were happy to accept a £500 non-refundable deposit to 'remove the vehicle from sale'. I signed and received a copy of a vehicle order form showing the…
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Will it affect my credit file if I don't pay a concert ticket payment plan?
Can anybody help with this? I bought a concert ticket on a payment plan through AXS ticketing online yesterday and I've realised I can't go. I haven't received any information on the payment schedule or t&cs about the plan. It did show the plan at the time of order, and there was a 3% credit charge added, but I didn't read…
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Funeral Invoice
I recently lost my Son, I asked for the bill at least 3 times, Funeral was in July, I finally got the bill in October, I paid it the same day, I received receipt showing all paid, balance zero, about 5 weeks later, I received another bill asking for more money, as they had not billed me correctly, I have paid £2450.00 ,…
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Demanding a partial rather than full refund
Hi there, I bought a saxophone online from Cash Converters for £200, which was listed as having physical scratches but no defects. Upon inspection by my saxophone teacher (more than 31 days after purchase, but less than six months), I was told the valves needed some repairs at a cost of £70, but that otherwise it was in…
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Philips Hue UK - Order not delivered. Cancellation rights
I placed an order with Philips Hue for some smart lighting bits on Sunday 16th November. The specified delivery time was 2-3 working days. After 4 days I checked the order status online and it wasn't in progress so I contacted them and have several times since. I'm just constantly being told that they're busy, they're…
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SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
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Issues with new (used) car - what are my rights
Hallo, I bought a used car from a main dealer last week. It was listed at 58000 miles. It's mileage is in fact nearly 64000. I know I should have spotted this at the time. In addition, the MOT I reviewed online had no advisories, but the MOT they did the day before I picked it up has advisories on both front tyres, with…
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Missed event due to train terminated well short of emergency
Earlier this month on a Sunday, I booked an event at Rugeley and intended to travel by train from London to get there. I left 45 minutes of buffer before the start line closed to get there on time. The train departed on time, but afterwards there was an emergency happened between Stafford and Crewe. My destination was one…
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Unsolicited free gift discounted from refund
I had pre-ordered an Asus Xbox Ally X from Asus UK for £799 via a Mastercard credit card but come release day (16/10), the item was not delivered. I spoke to customer services who informed me that it wouldn't be delivered until November. In the mean time, Currys had the item in stock so I had bought and collected another…
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Kumio Ice machine purchased from Amazon
I purchased a Kumio ice machine in April 2024 via Amazon, it has a 2 year warranty. It has just stopped working I have followed the procedure set out by Amazon, however Amazon say I need to contact Kumio directly and Amazon have sent me a link (which does not work). I have emailed Kumio support (email taken from…
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Martin Lewis: Car finance mis-selling help – your questions answered
The financial regulator has announced its proposed car finance mis-selling redress scheme, with an average payout of £700 likely to be due on over 14 million car finance agreements made between 7 April 2007 and 1 November 2024. MoneySavingExpert.com founder Martin Lewis answers your questions about the scheme on the latest…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Consumer Rights Act
Hi, I bought a fridge freezer in May 2023 for my kitchen from Currys PC World. It is an expensive model - I paid around £800 and it was reduced from £1000 at the time. I have noticed that the seals on the freezer part have split. This is 6 months after the standard warranty has ran out. I feel that this isn't satisfactory…
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Uber gift card via Amazon - used by someone else
Recently, Amazon had an offer for 10% off Uber gift cards. At the same time, Uber were offering 5% Uber credit rebates on train tickets, so I bought a £120 gift card as I had some travelling coming up (wife in hospital in London). When I tried to redeem my gift card on Uber, I found out my Uber Money account was restricted…
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Custom Online Order - Bed - Refund Rights
Hi All, I ordered a divan bed set online. The bed arrived damaged and quality questionable. I have requested a return. The bed was specified by myself for colour, drawers. The company have refused a return initially providing a 10% discount if i keep the order. I said i have right for a refund, but have stated they only…
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New glasses from Specsavers - not had an issue like this ever before
Sorry for the long post but there's lots of steps here I need to include: I've worn glasses since I was 18 (I'm nearly 56). I've been a Specsavers customer for probably 20 years or so and never had any issues to speak of, certainly never with glasses. Had an eye test done in September as I felt my specs could do with a…
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Compensation for delayed and ultimately wrong product (solar battery) delivered?
I had solar panels and a 5kWh battery installed a couple of years ago with a view to expanding the battery capacity when I had the funds (this was a fundamental selling point). Last June, after a lot of research and quotes from the few supplies who could actually source the correct (they assured me) batteries, I paid a…
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New Curry's laptop, set up but then not fit for purpose, sending back but should it be reset ?
Hi forumites :-) I hope this is the right place..was a bit of a toss between here and the Shopping section. I bought a brand new laptop from Curry's during the current BF offers (was all good on paper), got it delivered yesterday, and then set it up and registered it with the manufacturer (Acer). From its initial very…
