Rejecting a 2 year old car

Silkone

I bought a VW Buzz on pcp and it has developed a rattle. The dealer tried fixing it, then sent it to a specialist who noticed a previous repair had been carried out to the vehicle on bodywork and suspension - exactly where the rattle stems from. They’ve had the vehicle for over 3 months and they don’t seem to be able to repair it. We have been provided with a number of different vehicles as courtesy car but not a Buzz which is what we wanted.
They are making final attempt to repair but have already mentioned we may be in a position to reject the vehicle.
If that is the case, what are we entitled to in terms of compensation? The full deposit and or monthly payments to date? 

Any advice would be welcome. Thanks

born_again

To clear this up.
Did you buy the car new 2 years ago, or is this a 2nd hand car you have bought since that is 2 years old?
So a timeline would help for advice.

eskbanker

I wouldn't see any eligibility for compensattion as such but would expect them to refund the current market value of the vehicle, i.e. price paid less two years worth of use/depreciation, and the onus would then be on you to settle the finance?

Silkone

The car was bought new in September 23 and has covered around 40k miles

MeteredOut

Silkone said:

The car was bought new in September 23 and has covered around 40k miles

In which case, have the explained how and why "a previous repair had been carried out to the vehicle on bodywork and suspension"?

pinkshoes

Silkone said:

I bought a VW Buzz on pcp and it has developed a rattle. The dealer tried fixing it, then sent it to a specialist who noticed a previous repair had been carried out to the vehicle on bodywork and suspension - exactly where the rattle stems from. They’ve had the vehicle for over 3 months and they don’t seem to be able to repair it. We have been provided with a number of different vehicles as courtesy car but not a Buzz which is what we wanted.
They are making final attempt to repair but have already mentioned we may be in a position to reject the vehicle.
If that is the case, what are we entitled to in terms of compensation? The full deposit and or monthly payments to date? 

Any advice would be welcome. Thanks

Silkone said:

The car was bought new in September 23 and has covered around 40k miles

A previous repair was carried out to a vehicle that you bought brand new? How many miles did it have on the clock? Did the dealer damage it???

I'd say that if they cannot repair it then you are within your rights to reject.

As you've had it for 2 years and put 40k miles on the clock, then any "refund" will be subject to its current valuation (ignoring the fault). You would have to speak to the finance company to get some sort of settlement figure, and hopefully this is less than what the car is worth.

New they seem to be about £60k, but a 2 year old one with 40k miles (according to autotrader) is about £35k, so is the problem that you weren't anticipating selling it so early due to the huge depreciation with its mileage?

Could the dealer not replace it with another 2 year old Buzz with 40k miles on the clock? Most the ones for sale only have low mileages. 

TELLIT01

The OP has said that the previous repair was around the area which now has the rattle.  How long ago was the repair done?  The OP must know as they have had the car from new.  I'd be suspicious that a tool of some kind has been left behind a bulkhead and recently worked itself loose.

daveyjp

It is not unknown for cars to be damaged and repaired before they reach the first owner. 

Emmia

New cars can get damaged whilst in transit from factory to the showroom, and get fixed before sale (customers are not told)- my presumption is that this is what's happened here, and that's the repair that's been identified - unless the OP has had work on the car done?