See Tickets challenging section 75 for cancelled event

sJanes

Booked an event through See Tickets (the only option) which was cancelled about a month before it was due to take place. See Tickets said (contrary to their own refund policy) that there would be no refund on the grounds that the promoter didn't give them any money back.

Put in a section 75 claim with my credit card. See Tickets have now challenged this, so I'm waiting for the outcome. Do they have legitimate grounds to refuse? Surely my contract is with them, and the refund policy on their website simply says that they will process refunds for cancelled events within 14 days.

I understand them keeping the booking fee as they have provided the administration for that service, but not the ticket cost.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6671973/see-tickets-challenging-section-75-for-cancelled-event

Unless you have a credit card issued by SeeTickets then they have no involvement in a S75 claim.

Almost certainly what's happened is that you have raised a dispute with your bank and your bank has decided to process it as a Chargeback which does go the merchant and they have an opportunity to challenge

Brie

https://forums.moneysavingexpert.com/discussion/comment/82030479#Comment_82030479

why wouldn't SeeTickets be involved as they are the seller?

QrizB

https://forums.moneysavingexpert.com/discussion/comment/82030514#Comment_82030514

Presumably because a S75 claim is a claim directly against your credit provider under S75, which has nothing to do with See Tickets?

Brie

https://forums.moneysavingexpert.com/discussion/comment/82030517#Comment_82030517

If I use my credit card to buy tickets for the local orchestra I'm paying the concert hall not the orchestra itself. So if a refund is required it's the concert hall that refunds me even if it's down to the orchestra deciding not to perform.

Substitute SeeTickets for concert hall? Or explain why that doesn't work using small words I can understand easily!!😊

TadleyBaggie

s75 makes the credit supplier equally liable, the original retailer is irrelevant.

Okell

Has @MyRealNameToo misunderstood the OP to have meant that he'd made a s75 claim against See Tickets rather than against his card provider? I dunno

I suspect he;s right that the bank are treating it as a chargeback and not a s75 claim anyway.

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/82030524#Comment_82030524

In small words, regardless of who you paid or who was providing the service, section 75 makes your credit provider ( the bank or cc company in this case) equally liable for provision of said service. Therefore your claim is against the credit provider. They can then proceed to (attempt to) reclaim the money from the service provider, but that step doesn't involve you.

Brie

https://forums.moneysavingexpert.com/discussion/comment/82030541#Comment_82030541

Ah!! Helps now that I've recharged my brain cell!!

born_again

https://forums.moneysavingexpert.com/discussion/comment/82030529#Comment_82030529

It does when the seler (3rd party) are not the supplier of the item. Creditor/ debitor link.

So in this case you have promoter of event who is using a 3rd party to take payment. = No link.

eddddy

Section 75 makes the credit card provider jointly liable for breach of contract - when there is a debtor-creditor-supplier link (and an item costs £100 or more)

So the key questions are:

• Who was your contract with?
• Who did you pay using your credit card?
• Who has breached the contract?
• (Did each ticket cost £100 or more?)

You would have a debtor-creditor-supplier link, if either a or b applied:

• a) Your contract was with SeeTickets, and you paid SeeTickets by credit card, and SeeTickets breached their contract with you - then you're likely to have a valid section 75 claim

• b) Your contract was with the promoter, and you paid the promoter by credit card, and the promoter breached their contract with you - then you're likely to have a valid section 75 claim

But, I suspect that SeeTickets was just a middleman (or 3rd party, or agent), so this is what happened…

• Your contract was with the promoter, but you paid SeeTickets (a 3rd party) by credit card, and the promoter breached their contract with you

… so there was no debtor-creditor-supplier link, so you wouldn't have a valid section 75 claim

But double-check to see if that's the case.