Consumer Rights Act

muggin5

Hi,

I bought a fridge freezer in May 2023 for my kitchen from Currys PC World.
It is an expensive model - I paid around £800 and it was reduced from £1000 at the time.

I have noticed that the seals on the freezer part have split. This is 6 months after the standard warranty has ran out.

I feel that this isn't satisfactory and I plan to contact the retailer on this as I understand that the contract is with them.

What is the best way to go about this. Call/email Currys PC World and explain first?

Thanks in advance
MP

Keep_pedalling

Door seals are subject to wear and tear and are easy to remove and replace. 

MyRealNameToo

muggin5 said:

Hi,

I bought a fridge freezer in May 2023 for my kitchen from Currys PC World.
It is an expensive model - I paid around £800 and it was reduced from £1000 at the time.

I have noticed that the seals on the freezer part have split. This is 6 months after the standard warranty has ran out.

I feel that this isn't satisfactory and I plan to contact the retailer on this as I understand that the contract is with them.

What is the best way to go about this. Call/email Currys PC World and explain first?

Thanks in advance
MP

Is the split actually causing a functional issue or just an aesthetic one? 

As the item is over 6 months old it's up to you to evidence that the seals have failed prematurely and not due to any of your actions. 

The door seal for our fridge was £33 and simple to fit; it may be simpler to simply replace it than to pay for an engineers report which may or may not support your case 

Grumpy_chap

muggin5 said:

Hi,

I bought a fridge freezer in May 2023 for my kitchen from Currys PC World.
It is an expensive model - I paid around £800 and it was reduced from £1000 at the time.

I have noticed that the seals on the freezer part have split. This is 6 months after the standard warranty has ran out.

I feel that this isn't satisfactory and I plan to contact the retailer on this as I understand that the contract is with them.

What is the best way to go about this. Call/email Currys PC World and explain first?

Thanks in advance
MP

To enforce consumer rights you would need a report to show that the product was faulty and that the fault was inherent (as this is more than 6 months from purchase).

One push back you may face is about whether you have used any cleaning chemicals that caused the seals to degrade.

Are the seals replaceable and what would that cost to do?  Is it a DIY fix?  Whether correct or not, if the fix is simple then that might be the pragmatic way to go forward.

In the first instance, contact the retailer and see what they say.
If that is not successful, contact the manufacturer and see what they say.
You never know, you might get a satisfactory outcome.

Have you looked online to see if others are experiencing a similar issue with the same make and model of freezer?