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Philips Hue UK - Order not delivered. Cancellation rights
JohnWstr
Posts: 8 Forumite
I placed an order with Philips Hue for some smart lighting bits on Sunday 16th November. The specified delivery time was 2-3 working days. After 4 days I checked the order status online and it wasn't in progress so I contacted them and have several times since. I'm just constantly being told that they're busy, they're sorry, they can't tell me when they will send my order. It's now 10 days and the situation is unchanged. They have point blank told me that I cannot cancel my order. Furthermore they say they can't begin to process a refund until I've started a return, but there's no knowing when I will receive it in order to start that process. I've left a review on trust pilot and now see that there are pages of 1 star reviews from people in the UK having the same problem - https://uk.trustpilot.com/review/philips-hue.com
What can I do, do I have any rights in law or do I just kiss £300 goodbye?
What can I do, do I have any rights in law or do I just kiss £300 goodbye?
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