Haier 5 Year Warranty

ChrisMC1969

Morning

I'm hoping someone can give me some advice. I bought a Haier Washer Dryer from Currys. I bought it specifically because it came with a 5 Year Parts and Labour Warranty from Haier. I called the number on the warranty info I received with the product, its Domestic and General (D&G), to register it and they said I need to do it via the Haier Website, as they can only register me for 2 years. I did that, it took me to a D&G webpage, but the 5 Year option assumes you've taken an extended warranty out with someone else, which isn't the case. I raised a query on the Haier Website, which went to D&G. Again they said they couldn't help and that I needed to contact Haier. I contacted Haier who've said they don't deal with warranties, which seems an odd response. So I'm going round in circles. Has anyone got any advice on what I do next and what my consumer position is, should I need to start referring to that?

Thank you

Chris

Rodders53

Go back to the retailer.  Get them to sort it for you.

sheramber

ChrisMC1969 said:

Morning

I'm hoping someone can give me some advice. I bought a Haier Washer Dryer from Currys. I bought it specifically because it came with a 5 Year Parts and Labour Warranty from Haier. I called the number on the warranty info I received with the product, its Domestic and General (D&G), to register it and they said I need to do it via the Haier Website, as they can only register me for 2 years. I did that, it took me to a D&G webpage, but the 5 Year option assumes you've taken an extended warranty out with someone else, which isn't the case. I raised a query on the Haier Website, which went to D&G. Again they said they couldn't help and that I needed to contact Haier. I contacted Haier who've said they don't deal with warranties, which seems an odd response. So I'm going round in circles. Has anyone got any advice on what I do next and what my consumer position is, should I need to start referring to that?

Thank you

Chris

https://www.haier-europe.com/en_GB/pages/large-appliance-warranty-registration

ChrisMC1969

Thanks Sheramber. yes, that's the website I went to. Its D&G again and, when I put the product details in, the 5 Year option assumes you've purchased an extended warrant with someone else, which I haven't. This backs up what they said on the phone, they can only offer 2 Years.

ChrisMC1969

Rodders53 said:

Go back to the retailer.  Get them to sort it for you.

Thanks Rodders53.

rbn

Currys have the following T&Cs document on their website:

https://currysprod.a.bigcontent.io/v1/static/Haier_5_year_Guarantee_2025_TCs_Jan_V2

Does it cover your model?

ChrisMC1969

Hi rbn

Thanks. That is very useful as it does cover my model, so I'll keep that. The problem is both routes for registering on there go to Domestic and General, who've said they can't register anything over 2 Years for this as the 5 Years is a Haier Promo, and they are saying its nothing to do with them.

Smith2001uk

Not the same item or retailer. But i bought an LG OLED from LG direct which said i had a 5 year warranty. when i registered on the LG site for it using the leaflet a letter from D&G turned up confirming my extended warranty. So they can register 5 year ones. 

pallyman

May i ask what you think of the washer/dryer as i have one coming on Wednesday, couldn't resist the price,Thanks

ChrisMC1969

pallyman said:

May i ask what you think of the washer/dryer as i have one coming on Wednesday, couldn't resist the price,Thanks

Yes, now worries. We've only had it for a couple of weeks but it seems okay. The pros are its feels very sturdy, has a good selection of programmes and the detergent drawer is nice and big. The downsides are the 5 Year Warranty and Haier Customer Services obviously, the spin isn't that good - the clothes are more damp than our old machine, even on a 1600 spin and even if you do a second spin. 

pallyman

Thank you, the one coming Wednesday is only 1400 rpm, but at 10/6kg for £224 delivered taken a chance & mine comes with the 2yr warranty so fingers crossed