Packaging

savvyblanc

Hi
Hi, I have purchased a gift for Xmas sadly not only is the outer packaging damaged but the actual box that contains the gift is badly damaged. Certainly not suitable to wrap up as a gift. Contacted Flannels Originally I asked them just to send me another box, then I asked to replace it and finally to return it. They refused all requests, I even paid for delivery! Are they within their rights to do this? 

eskbanker

Unless the product is bespoke (or one or two other scenarios), you have the unilateral right to cancel the contract within 14 days, without having to give any reason, and to receive a full refund when doing so, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

https://www.legislation.gov.uk/uksi/2013/3134/contents

The return period is extended by a year if they don't adequately explain your rights.

the_lunatic_is_in_my_head

Satisfactory quality includes freedom from minor defects. 

I’m not sure what you are referring to OP as you mention outer packaging and the actual box? 

Is this like a gift box of perfume and the manufacturer packaging is damaged or? 

Do you care about the outer packaging? 

Few more details might help 🙂