No point with hotpoint?!

notwashingwithme

Hi all, looking for some help with hotpoint. We have a washer dryer that is 18 months old. It was first repaired about 6 in as it was leaking. 2 weeks out of warranty, it started leaking again so we took extended warranty and called them out to fix it. The day they were due they showed up almost 3 hours after our time slot with no contact, said the water pressure was too high and left. Washing machine is still significantly leaking and getting worse every time it’s used. Visit arranged today, was due between 9&12, text received at 3pm to say visit was cancelled. It’s impossible to speak to anyone directly and they don’t seem to be making any progress to resolve this in any way. Just don’t really know if we have any rights here or not. 

MattMattMattUK

notwashingwithme said:

Hi all, looking for some help with hotpoint. We have a washer dryer that is 18 months old. It was first repaired about 6 in as it was leaking. 2 weeks out of warranty, it started leaking again so we took extended warranty and called them out to fix it. The day they were due they showed up almost 3 hours after our time slot with no contact, said the water pressure was too high and left. Washing machine is still significantly leaking and getting worse every time it’s used. Visit arranged today, was due between 9&12, text received at 3pm to say visit was cancelled. It’s impossible to speak to anyone directly and they don’t seem to be making any progress to resolve this in any way. Just don’t really know if we have any rights here or not. 

Who did you buy it from?

Do you know if your water pressure is high? If it is over 3-4 bar, depending on the machine, it might need a pressure reducing valve, though most Hotpoint machines can cope with up to 10 bar before they need a pressure reducing valve. 

notwashingwithme

Hi, I ordered it directly from Beko/hotpoint. The first engineer didn’t mention water pressure and the second engineer turned the water pressure to the machine down and said this would fix it, but it’s leaked more since he did that. He said we had high WP, but it’s the first I’ve ever heard of it, and it’s not been an issue with any machine previously or something that’s been raised in the 20 or so years we’ve been in the house. The second engineer turned up at 7pm, as we were about to go out, and apparently still had jobs to go to. So think he was keen to be in and out. 

Ectophile

notwashingwithme said:

Hi, I ordered it directly from Beko/hotpoint. The first engineer didn’t mention water pressure and the second engineer turned the water pressure to the machine down and said this would fix it, but it’s leaked more since he did that. He said we had high WP, but it’s the first I’ve ever heard of it, and it’s not been an issue with any machine previously or something that’s been raised in the 20 or so years we’ve been in the house. The second engineer turned up at 7pm, as we were about to go out, and apparently still had jobs to go to. So think he was keen to be in and out. 

How did he turn the pressure down?  Turning off the valve a bit won't help.  It reduces the flow rate, and the pressure while the machine is filling, but the pressure is just as high as soon as the machine stops filling.

The only way to reduce the pressure is to fit a proper pressure regulator.  Most homes don't have one fitted.

MattMattMattUK

notwashingwithme said:

Hi, I ordered it directly from Beko/hotpoint. 

That does mean your consumer rights are against them, but as it is more than six months since purchase you would need an independent report to prove that the fault was there at the point of purchase. 

notwashingwithme said:

The first engineer didn’t mention water pressure and the second engineer turned the water pressure to the machine down and said this would fix it,

Do you already have a water reducing valve between the mains and the dishwasher then?

notwashingwithme said:

but it’s leaked more since he did that. He said we had high WP, but it’s the first I’ve ever heard of it, and it’s not been an issue with any machine previously or something that’s been raised in the 20 or so years we’ve been in the house. The second engineer turned up at 7pm, as we were about to go out, and apparently still had jobs to go to. So think he was keen to be in and out. 

It does depend, if there is a pressure reducing valve already installed that would indicate it is high, which could cause premature failure if it was too high. Who fitted the washing machine?

notwashingwithme

Thanks for this, it was the same fault (leaking on use) repaired by them after only four months of use, so it’s definitely been there the whole way through.

We dont have anything fitted as far as I know to control the water pressure. He just turned a tap (the one that you can turn off to stop the water supply to the machine to) half way to reduce the volume of water. We dont have any issues with the dishwasher and this was moved when the kitchen was refitted, I know there is no valve there. 

The washing machine was a like for like swap put in by the kitchen fitters. 

MattMattMattUK

notwashingwithme said:

Thanks for this, it was the same fault (leaking on use) repaired by them after only four months of use, so it’s definitely been there the whole way through.

It is slightly more complicated than that for CRA claims, you actually need an independent report, unless the retailer is willing to admit it themselves. 

notwashingwithme said:

We dont have anything fitted as far as I know to control the water pressure. He just turned a tap (the one that you can turn off to stop the water supply to the machine to) half way to reduce the volume of water. We dont have any issues with the dishwasher and this was moved when the kitchen was refitted, I know there is no valve there. 

Ok, so that would not have actually reduced the pressure, just the flow rate, so the guy was obviously not that intelligent. 

notwashingwithme said:

The washing machine was a like for like swap put in by the kitchen fitters. 

Yes, but who did it, was it done by you, or did you pay someone to fit it?

notwashingwithme

Ah ok, they did it as part of the whole job. 

notwashingwithme

Just thought I’d update this, after the engineer coming out again the other week and saying they would order more parts, we got an email saying they were going to replace the machine!