Consumer rights

Hi all. Last November I bought a second hand van from an online trade seller. I'd spoken to them previously and asked if a private individual could buy from them and they said yes, the only difference between them and any other seller would be the lack of warranty. IME warranties aren't worth the paper they're printed on…

Hi, I purchased a sofa (singular) from Temu (I know!) about two months ago. Due to size and weight it was split into two parcels. Unusually sent via two different couriers. One, sent by DHL arrived in days. The other has never arrived. Meaning I have half of the bits of a sofa, its one of those compressed foam ones so it…

I bought a used 2019 BMW from an independent dealer on 13 September (£250 deposit on credit card). It's my first major car purchase. 3 Sept: The advert didn't mention service history, so I phoned and asked if it had full service history. I understood the answer as yes, and messaged my brother 3 minutes later saying "it has…

Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…

I bought a pair of ultraboosts back in June this year and didn’t touch the shoes until now in September as I was waiting to wear out my old ones. I’ve only noticed now since putting them on properly that they’re actually mismatched and they’re 2 completely different shoes (they do look very similar). In this instance, can…

Hi. I bought a new speaker thats not working. I sent evidence to the seller who uses a third party wholesaler. After they agreed the wholesaler organised a return via DPD. DPD were due to collect it which they failed to do so on two occasions. The seller says the wholesaler has to check things "their end" as DPD are saying…

On 2 August 2026 I paid £80.91 by credit card for a "July 2026" map update for my Mazda's sat nav. It was promoted by Mazda UK but sold by NNG, a Hungarian company. The update was badly out of date. It missed A35 speed limit changes made between January and March 2026, and it sent me to a "no through road" closed to…

Hello, On 11th September 2025 I was charged £2760 on my credit card by my fertility company. I believed this charge was correct at the time. On 13th March 2026 they wrote to me and told me that I had already paid this fee during a previous package payment and I had been incorrectly charged. They refunded me on this date.…

hi, I’ve joined in the hope I can get some advice. Incredibly long story short, builders came to do an extension and rennovation throughout. They were there almost a year and never finished. Over charged and left the house in a mess and we’ve now discovered problems with the bits they ‘finished’ too! According to campanies…

As above One of our children we went to see today - they have been without a wash for over 2.5 weeks. The have two little kids one is one and other is 3. The young one often throws up a bit of milk, spills stuff etc so a mass of washing even if you are being carefu Its a Samsung cost almost 700 - the filter housing is…

Hello I need advice please about a carpet purchase. I went to look at bedroom carpets at a local store 19th September, paid for 2 roll ends to be fitted. Paid by debit card (£500, +£100 to be paid to fitters). On reflection I made poor choices so I went back to the shop 23.9 and felt pressured when I said I wanted to…

Hello all, I am sure this has been posted to death but would like to seek advice or failing that - am I going through the right hoops. In March we (directors of a building) instructed a decorator to paint the whole building. Quote was received and accepted. Due to the heat and some instances (I am sure he was !!!!!!)…

I purchased an LED face mask from currentbody in January 2026. I have been very happy with it, up until recently when the handset developed a fault and the device no longer turned on reliabley. I contacted customer services and after some troubleshooting tips, I was able to submit a video showing evidence of the fault.…

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Hello all, My partner purchased a set of saucepans from Argos online, with her Nectar points, for collection in store. We no longer wanted the set, so my partner entered the store for a refund, but they wouldn't refund to Nectar, only offering an Argos credit voucher, which my partner accepted under protest, as the store…

I bought a DFS Sophia sofa in January and received it two weeks ago. When it was delivered it had a strong smell but I just assumed it was new sofa smell. it made my throat sore for a few days but after a week the smell changed to sort of cheesy, fousty smell. I spoke to customer services who sent a guy out to check and he…

Has anyone else experienced this? I'm becoming increasingly concerned about online clothing retailers that appear, from their websites and advertising, to be UK-based companies, but after you place an order you discover that the goods are actually being sent from overseas, often China. The websites can be very convincing.…

Yesterday I received an email from Avast relating to the FTC case against Avast Software. As I understand it, this relates to the $16.5 million Federal Trade Commission settlement concerning Avast’s collection and sale of users’ browsing data. The email offers me two years of Avast services free of charge, apparently worth…

I found a man who cleans carpets on Facebook. Had five star reviews, thousands of followers and six years experience. Messaged him and he stated on there that he had insurance. He had two pages one with his name and the other was the business name. After the carpet and sofa was cleaned (I just needed them freshened up) I…

Hi Purchased a bloomberg dishwasher in May 2026. Paid by credit card, a local well known but small company. Dishwasher is completely rubbish - i've tried several different wash types, and i'm using it the same way i used a previous bloomberg, but after each wash there are always several items that remain dirty. Have…