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Plumber overcharged through service company
Hi, I am looking to escalate a complaint to the Ombudsman but not sure if I that's correct because I can't see an option to complain about a service provider on their website. As a summary, I moved property last year and decided to rent my existing flat. I used a reputable high street estate agent (service provider) to…
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Parcel tracking question
I wonder if anyone can advise me? I ordered an item which has been sent from Prague. By using the tracker I know it has departed from The Hague, it arrived at Crossdock Hounslow, the import declaration was released and it departed from International Transport Hounslow at 11.58 on 17 May. Considering that it only departed…
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Bellare London Scam
I also.ordered from a company i thought was in London. BELLARE LONDON. I saw the advert on Pinterest £50 dress half price £24.99. Received it 3 weeks later was of cheap thin material on emailing for a return address they stated i would have to pay for returns and a tracking number which i would have to take a photo of and…
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Which? Scam?
I have today received an email from Which? giving me a code for a £20 Amazon gift card? I'm assuming it's a scam. Does anyone know for sure?
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Google payments email scam?
Received an email from them asking for photo id and a copy of my way of payment (Crcard) because of "suspicious activity". "We've suspended your payments profile" It was sent by: Google Payments. noreply-payments@google.com. There hasn't been any suspicious activities. Think if it's genuine, the flagging up was because I…
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Booking.com - property already occupied on arrival - emergency replacement booked
Hi, Need some advice. I'm recently back from a holiday in Ireland. When I turned up at the property booked via booking.com (booked in Euro to avoid DCC charges) there was someone in it in a long term let. The renter had not bothered to inform me in advance - even when I notified them or arrival time on the day. I called…
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Howdens Kitchen Salesman taking advantage of elderly father
My brother and I have complained to Howdens through the general contact form on their website for a kitchen that was supplied and fitted by them. I say fitted by them, because the salesman who dealt with my father, clearly hooked the job up to a mate, and the salesman himself even spent 2 days at my father's house helping…
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overcharged by octopus energy
Hi all need advise . applied to octopus energy for solar panels told we could have 6 panels after 8 months 2 surveys 100 of emails phone calls told we could have 9 panels 12 panels 5 panels all by octopus energy. Fitters turned up Laughed out loud said they have delivered 5 panels and 9 panels don't fit only 7 will fit…
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recliner factory chair not fit for purpose
Was partially measured for a bespoke chair from the recliner factory. Was advised as to what I needed. Chair arrived within 10 days but did not fit me & the motor was clunky. Chair was returned to be altered but was still very uncomfortable. We have asked for a refund but the company won't agree to this, just told "That…
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AirPods charging case
Hi everyone, In November I purchased 2nd gen AirPods Pro from Costco for £160. The USB C charging case is now not allowing any USB C cable to connect/hold to the port. I can't see any debris stopping the cables connecting and the case, like the buds, have been well looked after. Would this be something to contact Costco…
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A Significant Decision for Consumers - Intrum Not Authorised to Issue Claims
The Court has today handed down Judgment in a case
where Joanna Connolly Solicitors were instructed to represent an individual consumer and where the Appellant
was Intrum UK Finance Limited (“Intrum”), formerly known as 1st Credit
(Finance) Limited. Intrum issued proceedings in the County Court in May
2019 alleging to be…
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Which number is correct, to contact PayPal, please
Hi I've recently changed my phone number at PayPal, and later the same day tried to update my email address too but put the wrong password in and it (understandably) locked me out.I tried the 'forgotten password' route and was able to change the password. However when I tried to log in, it said some of the details were…
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Wine Subscriptions and Distance Selling
Hello all, Can anybody advise please. I joined Wine52 and sometimes get their monthly subscription, often pausing it for a month or 3 at a time. They do not send reminders and so I forgot to pause it this month, and only noticed when £41 was taken from my account. I really don't want more wine and don't have the money to…
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Shopify and fraudulent websites
I have spent literally hours trying to get a fraudulent website (zestbeauty.com) taken down. The site is on Shopify and they have done nothing. How can they get away with hosting these websites. The site was also reported to: Gov fraud sites in UK, USA, Au Google Cloudflare 123 Reg (Godaddy) Instagram Facebook Not a single…
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Moved: Insurance to be cancelled due to open claim
This discussion has been moved.
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Beko Washing Machine BM3WT3841W. Purchased 10/24
Hi I can't make this machine work properly. This is my latest email to Beko summarising my problems " I had hoped for a more considered response that addressed my particular problems rather than a general invitation to 'read the manual'. - Show me where in the handbook it prescribes MINIMUM loads. - Am I only supposed to…
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Chargeback success for car … now what
Hi all, I purchased a car from an online auction house, when I received the car the mechanic looked at it and it had a tonne of structural damage. The car was listed specifically as non structural damage and the auction house took photos at an angle that didn’t show the extent of the damage. VISA said the goods were not as…
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Lotto cold caller scam
My elderly mother seems to have fallen victim to a lotto scam. They cold called and got her bank account details (not the online login just the sort code and account nunber). As soon as she got off the call she realised what had happened and called the bank to cancel her card etc. However a couple of weeks later it would…
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What are my options please
Hi all, on the 12th May i ordered 4 items from Currys online at a cost of roughly £800. The items are AMD Ryzen 7 9800X3D CPU MSI X870E Tomahawk Motherboard 16GB (2x8GB) Crucial DDR5 Memory MSI MAG 360mm liquid AIO cooler The items were delivered yesterday but as i was busy i put them to one side till this morning when i…
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6/7 week old toaster tripping eclectics in house. What Rights?
Hi, bought a De'Longhi 4 slice toaster from seller on Amazon on 26th March 25 toaster now trips the electrics in house when using the right side option and yes have tried it in different sockets, the seller states that I must contact De'Longhi to have it repaired under the one year warranty, just would like to be advised…
