-
Taken builder to court and won. Need further help. Scottish resident.
I'll give a short description of what happened. Just after covid I was due to get my front garden redone with monoblocking . The builder wanted £2000 deposit for materials and to save the date. I didn't mind as it was a large front garden ( stupid I know and I have learnt my lesson). Work was meant to take place in August…
-
New Mattresses are Terrible... Outsourced After-Care has Ghosted
In our 40s, we finally bought our first home earlier this year 🥳 We needed four mattresses, so I ordered some decent looking ones on a monthly payment plan - stiff sprung with layer of memory foam, from Archers Sleep Centre. One week in, I realised these were not very good at all, so enquired what would be an acceptable…
-
Yodel Appalling Delivery
So…. I ordered a ninja air fryer via an online retailer. I work during the week but have a good relationship with neighbours so deliveries are usually pretty smooth even when I’m not around. On my dispatch email from yodel it clearly states that the item needs a signature and has to be delivered to a person. If not the…
-
Quidco problems
What has happened to Quidco ?They take at least a week to respond to a simple queryThey appear to have some problems in refusing to make payments - claiming that I didn't "click through", when I did... I am missing a tracking for car insurance - taken out a week ago but there is a spurious tracked payment for an ISP…
-
Halfords Motoring Club has no cancellation option - how is this legal?
I joined because I wanted to pick up some special prices on a large purchase. Now that I've completed that order, I want to stop my monthly renewal. However, their website has no option to self-serve - you have to "chat" or call. However II, the chat says "all advisors are busy" and hangs up. The phone does the same! So, I…
-
Useless guarantee
We have a Hotpoint freezer chosen above others of similar spec and cost as it had a big orange sticker claiming “10 years parts guarantee”. 4 years in it has a faulty thermostat that Hotpoint’s own engineers say is not possible to replace due to being imbedded into the insulation! I’m now stuck with both Hotpoint and the…
-
Brook and Wilde Order Refund
I ordered and paid for a mattress from Brook and Wilde back on 29th April this year, expecting delivery at some point in May. They issued a couple of e-mails indicating a delay in delivery citing issues with their logistical partner (the last of which I received on 18th July) but since then I tried contacting them…
-
Wrong (lesser quality) carpet fitted
So we moved into a new build and ordered the same carpet in 2 different colours for the bedrooms and landing stairs. A couple of days before fitting we were contacted and told that it would be delayed as one of them was out of stock, We went to cancel the order and miraculously it was back in stock and fitted as per our…
-
Stuck in the Middle
My sons new car was scratched by a member of Halfords staff whilst fitting a headlamp back in.On raising the issue with the store manager he was told to get a quote to respray the bonnet which he did with Fords & submitted this quote to Halfords. Now Fords are saying they have no payment from Halfords so will not arrange…
-
Leaking hot water tank in New Build. Who should pay?
Hi. Thanks in advance for reading. I moved into a new build house 18 months ago and recently noticed that the hot water tank is leaking. I contacted the builder who sent back the plumber who installed it who diagnosed a fault with tank which now needs to be replaced. (~£800 for the new tank plus a few hundred more for…
-
14 Day Cooling Off Period booking an evening college course ?
Hi I booked 2 courses at local college via the telephone, alas booked the wrong course (6 simliar) and I can't change to the correct one as it clashes with the 2nd one. I called them and explained the error and that I can't move it, hoping for a refund but their policy states "Once enrolled, a learner is liable for the fee…
-
Are Argos correct here?
I have bought a printer from Argos just over thwo months ago. I have rang Argos and they told me to speak to HP and if HP were to send me back to Argos for me to get a reference number from HP.I spoke to HP showed them via viseo what the issue is and they told me they need to look further in to it and will get back to me…
-
Faulty used car from branded garage
I purchased a used car from renault brayleys on the 31st August. I did not test drive it as it was on the front of the forecourt but did test drive same engine size. When I collected it we noticed the keyless key system was not working correctly, they said probably only needs a software update and they will let me know. i…
-
Unsolicited goods - furniture not collected
Through a third party (a rental agent), I discussed getting furniture for a flat I planned to rent out. I hadn't authorised the delivery of the furniture and when I received an invoice for twice what I was expecting, I told the agent that I didn't want it. He then visited my flat and bumped into the delivery people who had…
-
Burden of proof
Just a query really. I’ve been doing quite a lot of reading on the actual legislation of the CRA and I can’t actually see anywhere in this legislation that says the consumer has to prove a fault or breach of contract after 6 months. It’s driving me mad (and I may be a little mad) but just wondering if anyone could point me…
-
Compensation / Damages for leaking new windows, slow response, mould, stress etc.
Hi All, Brief description: We have had every window in our house replaced and one that has been converted in to a sliding double door, as part of a full house renovation. Total to supply and fit 13 UPVC windows and UPVC sliding double door was £18,000. The window company was to complete all the external work. The windows…
-
Sony TV packs up after 6 months - what are my rights?
I'm sure this question must have been posed and answered 1000 times, but I can't seem to find anything relevant so I'd be grateful for any guidance. In a nutshell, i bought a Sony TV from Costco 6 months ago and it broke down on 3rd September. Back in the day I believe consumers had certain rights; the advice always was to…
-
Faulty Panoramic Electric fire - how to deal with seller
Hi all, I would really appreciate any advice please. I purchased a panoramic heater 205cm version Electric heater from wayfair for £1399 which was delivered 30th of June. I opted to pay via Klarna with with 3 installments. By the time the media wall was complete, it was around 2nd week of August. It was working all fine…
-
Loss of service virgin media
So on the 11th of july our internet stopped working and our tv service is intermittent we rang virgin media and informed them of this to which they sent out a technician on the friday 14th july only for him to inform us thers nothing he can do and he will get another technician to come out about a week later the second…
-
Company based in Spain won't respond to my request for refund – what should I do?
I recently bought a pair of sunglasses from Hawkers sunglasses, a company based in Spain. These arrived defective, and I was hoping to return them and receive a refund. The company has a convoluted process for making a return, which includes sending them photographic evidence, for them to make a decision as to whether they…
