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Consumer Rights With Broadband Supplier
I have been with Zen Internet for a few years and when I was with them at my old address, they were very good. However, when I moved house things went a bit downhill. They said that I had to have a new account but they managed to mess this up and initially they were trying to activate my service on the old account and it…
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Kenwood finally said they'd replace toaster, a month later.....nothing and can't get any answers
I bought a kettle and toaster direct from Kenwood, and received the warranty info even before the items. The toaster broke mid October, I reported it online and waited.....well beyond the 10 working days advised when submitted. Then rang and repeated a lot of the same info as submitted online, then waited. Eventually on…
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Rejection process for Jaguar F Pace
I bought and picked up my new Jaguar F Pace on 22nd November 2025 and the next week I realised there was a huge oil leak out the bottom. The car got recovered and dropped off to the Jaguar LandRover garage on 1st Dec 2025 where it is still sitting without even been looked at. Has anyone had anything similar, what are my…
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Moved: How to reclaim insurance excess following an accident to our car.
This discussion has been moved.
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PCP car agreement terminated in error by finance company!
Hello fellow members. A friend is in a difficult situation. She bought a car on PCP, and to cut a long story short, the finance company terminated the contract by mistake. She was behind on payments and had a payment plan in place; however, they still cancelled it without warning. When she challenged this and raised a…
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Royal Mail redirection in wrong name and unable to talk to someone at Royal Mail
Hello, I recently moved house, and I filled in and paid for a 3-month redirection. I had the first post today, but it's in my sister's name (!) and not mine. There was no room for error on the form I filled in, and of course I filled in my name. I rang Royal Mail customer service today and had to wait for over an hour to…
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Moved: Barred from O2
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If email isn't opened, is notice given
As a
Tradesperson registered with Rated People for 10+ years, I feel too strongly to
not let others know of my recent dealings them. We were on a
plan costing £150+VAT a year. We only
used their service sporadically, purchasing four leads since 2023. Recently,
Rated People undertook a migration scheme, whereby they moved…
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Moved: One Call Car Hire Misselling
This discussion has been moved.
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Mobility Scooter Warranty - consumer rights
Hi - looking for help/advice and reassurance of consumer rights. my mother in law purchased a mobility scooter online from Welzo for around £800 After less than 3 months and 21km of use the folding mechanism broke. We contacted Welzo who made it very difficult through email conversation to rerun the item for warranty…
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Haier 5 Year Warranty
Morning I'm hoping someone can give me some advice. I bought a Haier Washer Dryer from Currys. I bought it specifically because it came with a 5 Year Parts and Labour Warranty from Haier. I called the number on the warranty info I received with the product, its Domestic and General (D&G), to register it and they said I…
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Issues with trying to get a refund on a damaged bespoke table
We excitedly ordered the Grisdale dining table and knew it
would take a while so ordered some samples to see what the colours would look
like. One of them being antique oak. I messaged back to ask whether they had
something lighter and was sent some samples and agreed on one which was
lighter. Communications was good by…
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Faulty kitchen doors vinyl wrap peeling away again
Anyone able to offer any advice2010 bought kitchen2015 doors began to peel wrens repalced doors2020 doors began to peel wren replaced doors2025 doors again beginning to peel contacted wrens dont do my doors anymore told me doors only had 10 yr guarentee ( I thought 15 unable to find proof) wren have offered to replace…
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Merged: Trying to get a refund for a damaged and wrong colour bespoke table
This discussion has been merged.
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Peugeot safety recall letter arrived 3 weeks after we had damage caused by the faulty part
Our Peugeot 3008 had catastrophic engine damage caused by a faulty camshaft. It was towed to an AA Smartcare affiliated garage at the recommendation of AA roadside assistance. The damage caused smashed tappets to the engine, which had to be removed,along with numerous camshaft and timing belt parts that had to be replaced.…
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Help needed please - faulty sideboard - purchased online
Can any consumer right experts help please 🙏 I had a sideboard delivered from a website company. It was advised as ‘delivered fully assembled’ so I presumed that it would arrive & not need unpacking etc. It was delivered by a 2 man delivery in an extremely large cardboard box - it weighs 61kg & is 145cm x 45cm x 71cm. We…
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Ebay purchase never arrived due to duplicate tracking number - How to claim?
Hi guys, I didn't quite know how to explain my issue in my title but anyways, here goes! So bascially I've never had an issue with ebay...until now. The story goes that I purchased an item on ebay for £750 to which the seller uploaded the tracking number and the date of arrival was confirm....so all well and good so far.…
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Unasked cancellation and refund after email stated shipped
Hi, I bought a TV on 4 Dec 25 from a .co.uk website after asking google ai 'is this a real company?' and getting a positive answer. It is a UK LDT with a companies house nymber.. I have since checked what they say in 'about' on the website and the answer is a 'european online retailer' for a chinese company. The price was…
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VAT on Car Tax (Road Fund Licence RFL) on Lease Car
Background I lease a car through Drivalia. Road fund licence (VED) was included at zero cost last year, but this year the uplift is £195. Drivalia have invoiced me £195 plus VAT, so total £234. They are treating the VAT as payable on the basis that VED is part of a “contract hire service”, even though they are invoicing it…
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Wayleave Agreement-Complaint
Hello all, not sure if I’m posting on the correct section but if not I’m sure admin will correct me: Almost a year ago I received a third party letter advising me (quote) “ “YOU HAVE AN UNDERGROUND ELECTRICITY CABLE CROSSING YOUR PROPERTY”. I have double checked my house purchase contract, associated documents and notes…
