Consumer rights

I purchased a lowish value item from Amazon via prime, about £15. It was free delivery, but delivered by third party courier (Evri). The delivery tracker stated it was being delivered on a certain day, but something went wrong and it was only delivered the following day, with no new tracking alerts. I took it in, opened…

I purchased a washing machine from John Lewis that developed a fault after 11 months and the motherboard and other parts were replaced. It has always been a little temperamental but now after 2 years it has developed another fault. John Lewis have acknowledged that it has not demonstrated reasonable durability and have…

Hi all wondering if anyone can help me with an issue I have. See I saw this online company on facebook selling some lovely looking jumpers so I ordered a couple in mid October. Delivery was delayed but they arrived a couple of weeks later at the end of October. I initially was quite happy with them however I had one of…

I am looking for some advice please. We have a car on hire purchase we are nearly 3 years into the 4 year agreement and it’s looking like it needs a new engine. Whilst parked on the side of the road awaiting our mechanic to collect a dustbin lorry reversed into it. Our car insurance have agreed to do the damage by the…

I placed an order for a Fridge by calling John Lewis Customer Services on 27th Aug. The order included installation service and recycling. As part of a JL deal there was no charge for recycle and delivery. This is to replace an old fridge that already stopped working. The delivery date agreed was 3rd September. The evening…

Hi all, Hoping for your opinions on an RAC member situation (complaint in progress). Thanks in advance. My partner and I broke down in a live lane of a dual carriageway on an exceptionally busy traffic day - a Saturday. Hazards on, exited car to the safest location possible. A very dangerous scenario. Contacted insurer…

My partner purchased a bike from their online website In Novemeber 2025 it was a christmas present, within 6 months it developed a defect and after some back and forth and help from my local bike shop. Raleigh agreed to take it back and give me a refund, but then they announced the company was going under and filed for…

I need help knowing what to do next. I feel like I’ve been scammed and would like to know if there’s anything I can do. I’ve tried contacting Citizens advice but I’m struggling to get to speak to anyone who can give advice. Back in May I arranged to trade in my Apple MacBook Air with a company called Boss Macs ltd it was…

I brought an Apple Watch that stopped working properly after a few months. I asked if I could have it repaired or replaced through their online chat. They could not do a replacement as it was out of stock, but offered a refund if I sent it back. They organised the return with DPD. I packed it all up in the original…

I’ve posted this on a couple of different boards as not sure which one is most appropriate! I bought tickets to see Christina Aguilera at Sandringham this August, which was one of 5 gigs taking place at Sandringham 19-23 Aug. However the organisers, Heritage Live Events have cancelled all of the shows as well as shows at 2…

Hi all, I am in England and would appreciate practical advice or experiences from anyone who has successfully resolved a similar problem with Sky. The key facts are: I tried repeatedly to cancel my Sky TV service between April and July 2020, when Sky’s customer-service arrangements were restricted because of COVID. Some…

My mum booked and paid with her credit card for flights through an agency middle of July with Turkish Airlines, all seemed fine had eTickets and PNR until a month later she went to check her booking and the airline said payment has not been made. So she contacted the agency and they arranged different flights with Qatar…

I purchased a Starlink internet connection about 2.5 years ago, and have been very happy with it. It was instllaed by a third-party company recommended by Starlink (which required working at height to install the dish on the roof). However the router/dish controller supplied by Starlink has just failed (no power lights).…

Dear all My son spent £200 on a pair of Cleens trainers on-line from the company website. After about a year of use, the sole of one of the trainers started to come apart. After complaining to them about it, they offered a poor discount on a future purchase. He went through the small claims court and they did not even…

KiddiVouchers: does failure to follow a high-balance notification process matter when considering a refund? My husband has an active KiddiVouchers account with an accumulated balance of approximately £17,000. The vouchers have not expired. KiddiVouchers has said that refunds are generally discretionary and only available…

I'm after advice please. We have had some work done at our house which included taking 2 load bearing walls down, installing steels, installing a new kitchen etc. We went with a builder who dealt with everything and sent an email quote for the work split into 4 parts to be paid in stages. Stripping out old kitchen, taking…

I want to share my experience with Beko because I would strongly recommend that anyone considering a Beko washing machine or washer-dryer thinks very carefully about the level of manufacturer support they can actually expect when something goes seriously wrong. I bought a Beko WDIK854411F washer-dryer from AO, which was…

Hi, I earned a significant amount of these vouchers as a reward in another job. When I changed jobs, I forgot about them for a while. When I went back to check my account, the value was zero and the vouchers were marked as gone out of date. I chased this with Lifestyle and thankfully they said they could recover them, but…

Hello, Just writing this for some guidance or tips, as I currently in a consumer rights dispute with curry’s and want to make sure I get the correct thing as they’re making it all hard already. We have 2 Samsung 75” TVs which have both now become faulty (one is completely black, the other one half is black). I contacted…

Hello, Does anyone know the rights that I have with regard to Gift cards which I recieved from my birthday. I went in to spend them and was advised they cannot accept them due to the take over. No warning communication was given to me. I knew about the buy out but nothing was communicated to existing customers of anything…