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Import vat query
My wifes twin sister lived in Australia and sadly passed away a few months ago. In her will. She requested that some of her ashes be sent to my wife in the UK. The ashes were sent to us in the post in a sealed container weighing 1.5kg. The postage cost was 76 aud, about £40. When the package arrived in the UK, it obviously…
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John Lewis Returns for bedding
Hi folks, Does anyone know for certain the policy at John Lewis for returning bedding. I bought a duvet cover, which I was in 2 minds about, but the assistant said take it home and if you don't like it in your bedroom, you can return it. I checked their returns policy and bedding is included in the non returnable section.…
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Refused full refund for faulty product that was brought online
I brought a phone case online and I cannot operate my phone with the case on. The company have given me 2 options Replace the product for something similar. There is nothing I want as I purchased a phone case somewhere else. Get a refund but I would have to cover the return costs. This would mean shipping from UK to China.…
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How long to give company to make good
We had a new composite/upvc front door beginning of March 2026. It was a AM installation. That afternoon I noticed an issue, and again the next day with the quality, fitment, finishing, etc and wrote a letter escalating it. Following conversations, they provided a site visit 11th March to see for themselves and agreed…
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Royal Mail or Post Nord responsible
I'm not sure if this is the right board but, I sent a parcel (gift) to Sweden via Royal Mail. It was a 48 hr, but not tracked, and paid for online. The recipient had a message from Post Nord (Swedens Royal Mail equivalent) to say it was delivered, through the letter box. However, it would not have fitted through their…
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Faulty exercise bike
I purchased an exercise bike through an advert I saw. The advert said it had been serviced and was fully working. I did not try it at the time as there was no electricity available. Once I got it home and powered it up there is a problem with clunking around the crank. I have contacted the company and they say it was…
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New cooker from Currys not installed - taken back to warehouse - awaiting refund
I bought a cooker for my elderly mother online at Currys on my mother's debit card on Friday 27th February. The cooker was due to be delivered and installed on Thursday 5th March. On Thursday 5th March it was not delivered so I checked the update on visitupdate.currys.co.uk and it stated that it had been delivered and…
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Salary sacrifice car schemes – consumer rights warning
Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…
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Car Fraud : Where to Start ?
We purchased a car, the car developed a major fault after half hour driving and the dealer disappeared, price paid £6500, possible fault : head gasket We don't know which steps to take and in which order How can we be sure the guy we met matches his name and address ? How long to wait before start a lawsuit ? Contact…
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Ryanair
Hi, I've just joined and hope this is the right place to post this … When downloading boarding passes prior to a flight, Ryanair asks customers to purchase seats to avoid random allocation (yet another additional cost on this so-called 'budget' airline). As I have a health problem and prefer to sit next to my husband on…
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MSE News: Financial Ombudsman Service shake-up plans revealed – but Martin warns of 'protection gap'
Plans to reform the Financial Ombudsman Service, which settles disputes between financial firms and consumers, have been revealed by the Government and the regulator today (Monday 16 March). But MoneySavingExpert.com founder Martin Lewis has warned that the overhaul could create a "protection gap", with diminished trust…
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Washing Machine Rejection Advice Please
I bought a washing machine on 20 January and I am getting almost weekly error codes for flood alerts. This entails draining the machine then pulling it out and tipping it back to clear the water from the tray at the bottom of the machine, thus clearing the fault. This is obviously unacceptable. I contacted the manufacturer…
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Booking Direct With Hotel - Section 75
Good afternoon, We are currently planning our forthcoming trip to Japan. I have made a credit card booking with a major hotel chain directly through their website. This involved paying for the stay upfront. I can cancel with a full refund up to two days before arrival. However, on making the payment I was transferred to a…
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David Lloyd Membership Fee to increase 13.5%!
Hi there, I have just had notice that my David Lloyd gym membership is going up 13.5% in January! This is way beyond inflation, is it not? I have not tried to negotiate yet, but wondered what my rights were? Any ideas? Thank you in advance everyone!
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Order Declined money not returned
I was just wondering, I had a personal credit account with Very a few years ago, due to unforeseen circumstances and severe financial difficulties I fell behind on payments and could no longer pay it. The debt was bought by Lowell whom I now have a payment plan in place with to clear the balance. However, just tonight I…
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Selling my old car privately
I hav had my car 15 years, so along time ago i sold. What would the buyer expect in payment? Cash for the seller is "dodgy". Take them to your bank to clear cash cheques? Bank transfer into my account? Bank Draft? Which is the best for both of us? ———————————————————-Once cleared funds hand keys and documents over, notify…
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Salary Sacrifice Car Scheme - Who is responsible if car proves to be defective?
At the end of last summer I received a new Volvo EX90 through my employer's salary sacrifice scheme (facilitated by Tusker's). Since receiving the Volvo it has spent more time being repaired than in my possession - at present it has been with the dealership since the end of January with repairs outstanding owing to lack of…
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Rubylaw.com investment scam
I am concerned my friend may have got caught up in a investment scam, possibly and APP scam. where someone contacted them saying they could offer them a job. I'm not 100% on the details, but essentially they have ended up transferring a large amount of money to this company (scammer), through Kraken, which is a…
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AliExpress fake memory card
A few weeks ago I started buying small things on AliExpress. I was fully anticipating a problem sooner or later and it happened when I bought a memory card (sold as genuine) that was completely a fake. I raised a return with them stating it was defective and they asked me to supply some information. So I made a little…
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Second Hand Cars - Consumer Rights
Won a County Court case… but still no payment – is the system broken? I wanted to share a recent experience and see if others have been through something similar. After purchasing a used car that turned out to be faulty, we went through the full legal process and won in the County Court under the Consumer Rights Act 2015.…
