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CPA from a Patreon inactive account set up 10 years ago
I woke today to an email saying congratulations for subscribing to my Patreon account. It was a French poet account where the subscription got me a french poem once a month. (I don't speak French lol). I checked and it was a real PayPal payment for £11.40 that had left my account so was 'real' and not a spam email that I…
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Supplier refusing order cancellation
Hi, I order a camera from a company called NextDayDeals, paid for with PayPay Credit (pay nothing for 4 month). Anything but next day. I ordered on the 31st May, and Was immediate told once I ordered they are busy. I asked them if it woulkd be delivered by the 10th April, as I go on holiday. I was told they weren't sure.…
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New telephones
Hi, I am new on here and would really appreciate some advice. I recently bought 3 cordless phones for my 88yr old mother as she is house bound and her current phones are not fit for purpose, however, when I took them to my mothers and tried to connect them they would not work so I phoned BT and they said they were not…
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John Lewis: Returned item lost in transit
Hi, I purchased a tablet from John Lewis on 28 Feb and picked it up from a post office on 2 March. However I needed a different model and even before opening the pack, initiated a return. John Lewis sent me a QR code to use at Royal Mail. I handed the item to the post office on 10 Mar and have an acknowledgement from John…
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Refund dispute - email terms & T&C’s differ
Looking for advice on a refund dispute with a clinic in England. I paid £100 for a consultation, redeemable against treatment, originally for Botox. After the consultation I was told Botox wasn’t suitable and was instead recommended more expensive skincare packages. To avoid losing the £100, I later booked a Lumecca course…
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Cancelling The Times Subscription - Hope this helps!
Seen many people on here and on other sites mentioning what a nightmare it is to cancel The Times subscription after taking out a trial. I actually managed to cancel easily (once logged in) by going here: http://www.thetimes.co.uk/account/cancel Then scroll to the bottom and click “I’d like to cancel my subscription” You…
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County Court judgement
I needed to get a refund from a tradesperson. Went through small claims court, he admitted he owed the money and agreed to pay by the end of March. He hasn't made the payment. What happens next? Trying to get to talk to someone at the small claims court is impossible (believe me, I've tried…).
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SCS - Do we have grounds for a chargeback?
Hey all On December 28th, we went into a store and bought a sofa from SCS. We had to return our old sofa (not from SCS) due to it being uncomfortable, and the company we bought it from, had a 60 day no fuss return (and it actually WAS no issue to return it). We were sitting on camping chairs now. Anyway, we went into the…
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Planter
Hi, I bought a rusted planter from Dunelm almost a year ago. I only opened it today and it was’nt the rusted planter I ordered but just a plain steel one. I didn’t open it until now because I wasn’t going to use until this year. I have been in touch with them today but what do you think my chances are for a refund? It…
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Motherboard shipped with BIOS that could damage CPUs; retailer won’t refund.
I purchased an ASRock AM5 motherboard from Scan.co.uk in March 2025 and built the system in April. In January 2026 the PC developed severe boot issues. A BIOS update in February improved things slightly, but the system still only boots successfully from a cold start about 20% of the time. I contacted ASRock support and…
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Vax guarantee period - warning all parts not all covered equally
We have had several Vax uprights over the years - found them reliable. So bought a Vax Blade stick pet vacuum Dec 2024. This comes with a 3 year guarantee. Today the battery would not charge - looks like the cable coming out of the Power supply has a break. Looking at it, its no wonder, as the cable comes out of the top…
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Looking for advice on consumer rights issue with overseas seller and Clearpay
Hi all, I’m hoping for some advice as I feel like I’m going round in circles. I placed an order with Lunafide on 21 December 2025 using Clearpay. When the item arrived at the Royal Mail sorting office, I was asked to pay customs charges that were not made clear at the time of purchase, so I refused delivery on 16 January…
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Repair & Assure warranty cancellation
Hi, my mum has two warranty policies with Repair & Assure thst take a montly payment. One started in November 25, one January 26. We tried to cancel (outside of the cooling off period) as she has had a change of financial and living circustances. They said we cant cancel the policy, it has to run the remainder of the term.…
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Anyone had recent dealings with Farmison online butchers
For last three Christmases have been given, as present, a Farmison gift voucher. Last month when went to order meat, there was only a few bits and pieces on website so left it a couple of days in case that was a glitch. When looked again, there was a message saying Farmison no longer accepting orders and a redirect to…
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Consumer rights advice
Hi, I purchased a delonghi coffee machine directly from delonghi online in October 2025. It was unopened until end of November 25 and by mid December had developed a fault. I contacted delonghi and the machine was collected, repaired and returned to me over January 2026. The machine worked briefly, but the fault has…
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Amazon postage refund
Just checking if this is right… I bought a robot hoover last July and it became faulty at the end of March. Amazon agreed to refund me. I had to pay return postage (outside the return window), and I emailed proof of postage the same day I sent it back. They said they’d refund it. I contacted them today as I'd had no…
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work unpaid for left on site, can they charge you
Hi, We built a wooden fence in our workshop, that a customer ordered, 8m £3500. But they then said they did not want. so its up against the wall. So we are taking them to court. 3 months later they say they are going to charge rent on the fence that's been ordered, but not put up. I know persons can charge rent on items…
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Flights and Section 75
We have booked flights to Japan on one of the major Chinese airlines. The flights were booked direct with the airline using a credit card. It is just flights that have been booked. All the recent upheavals have made me wonder what would happen if the airline cancelled our flights home whilst we were still in Japan. Ideally…
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Dyson lost my vacuum & replacements x 2 don't materialise
I bought a Dyson vacuum in Jan 2025 online from John Lewis. In November Dyson arranged for collection as it needed repair. It was collected in December and 4 weeks, January 2026, I called and found it hadn't arrived. Many phone calls later it has been lost by the courier Dyson used for collection. They have refused a…
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Admin fee when cancelling an insurance auto renew within 10 days
Hi All, Could someone confirm here if the following is permitted? PolicyExperts have charged me a £15 admin fee to cancel an auto renewal home insurance. I missed the notifications for the renewal and the payments. The payment was taken 27th March, Auto renew of policy started on the 1st April. However I knew the policy…
