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Philips Hue UK - Order not delivered. Cancellation rights
I placed an order with Philips Hue for some smart lighting bits on Sunday 16th November. The specified delivery time was 2-3 working days. After 4 days I checked the order status online and it wasn't in progress so I contacted them and have several times since. I'm just constantly being told that they're busy, they're…
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SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
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Issues with new (used) car - what are my rights
Hallo, I bought a used car from a main dealer last week. It was listed at 58000 miles. It's mileage is in fact nearly 64000. I know I should have spotted this at the time. In addition, the MOT I reviewed online had no advisories, but the MOT they did the day before I picked it up has advisories on both front tyres, with…
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Missed event due to train terminated well short of emergency
Earlier this month on a Sunday, I booked an event at Rugeley and intended to travel by train from London to get there. I left 45 minutes of buffer before the start line closed to get there on time. The train departed on time, but afterwards there was an emergency happened between Stafford and Crewe. My destination was one…
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Unsolicited free gift discounted from refund
I had pre-ordered an Asus Xbox Ally X from Asus UK for £799 via a Mastercard credit card but come release day (16/10), the item was not delivered. I spoke to customer services who informed me that it wouldn't be delivered until November. In the mean time, Currys had the item in stock so I had bought and collected another…
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Kumio Ice machine purchased from Amazon
I purchased a Kumio ice machine in April 2024 via Amazon, it has a 2 year warranty. It has just stopped working I have followed the procedure set out by Amazon, however Amazon say I need to contact Kumio directly and Amazon have sent me a link (which does not work). I have emailed Kumio support (email taken from…
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Martin Lewis: Car finance mis-selling help – your questions answered
The financial regulator has announced its proposed car finance mis-selling redress scheme, with an average payout of £700 likely to be due on over 14 million car finance agreements made between 7 April 2007 and 1 November 2024. MoneySavingExpert.com founder Martin Lewis answers your questions about the scheme on the latest…
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Cancelled mobile phone refund
I'd like to call on the expertise of forum members for this question.I bought a phone from Motorola UK, cancelled it on the same day, and I'm wondering when I should expect to receive the refund. T&Cs can be found here https://www.motorola.com/gb/en/legal/terms-of-sale* Purchase made online at 08:30 on 7th November,…
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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Consumer Rights Act
Hi, I bought a fridge freezer in May 2023 for my kitchen from Currys PC World. It is an expensive model - I paid around £800 and it was reduced from £1000 at the time. I have noticed that the seals on the freezer part have split. This is 6 months after the standard warranty has ran out. I feel that this isn't satisfactory…
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Uber gift card via Amazon - used by someone else
Recently, Amazon had an offer for 10% off Uber gift cards. At the same time, Uber were offering 5% Uber credit rebates on train tickets, so I bought a £120 gift card as I had some travelling coming up (wife in hospital in London). When I tried to redeem my gift card on Uber, I found out my Uber Money account was restricted…
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Custom Online Order - Bed - Refund Rights
Hi All, I ordered a divan bed set online. The bed arrived damaged and quality questionable. I have requested a return. The bed was specified by myself for colour, drawers. The company have refused a return initially providing a 10% discount if i keep the order. I said i have right for a refund, but have stated they only…
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New glasses from Specsavers - not had an issue like this ever before
Sorry for the long post but there's lots of steps here I need to include: I've worn glasses since I was 18 (I'm nearly 56). I've been a Specsavers customer for probably 20 years or so and never had any issues to speak of, certainly never with glasses. Had an eye test done in September as I felt my specs could do with a…
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Compensation for delayed and ultimately wrong product (solar battery) delivered?
I had solar panels and a 5kWh battery installed a couple of years ago with a view to expanding the battery capacity when I had the funds (this was a fundamental selling point). Last June, after a lot of research and quotes from the few supplies who could actually source the correct (they assured me) batteries, I paid a…
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New Curry's laptop, set up but then not fit for purpose, sending back but should it be reset ?
Hi forumites :-) I hope this is the right place..was a bit of a toss between here and the Shopping section. I bought a brand new laptop from Curry's during the current BF offers (was all good on paper), got it delivered yesterday, and then set it up and registered it with the manufacturer (Acer). From its initial very…
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Returning football boots with some insole logo wear
Hi all, I tried a pair of Adidas indoor boots/trainers in my local sports direct - in 8.5 and 9.5. Both didnt fit right, and no 9's in stock. So I purchased online. I used them for one session while playing in goal (Im recovering from a knee injury), and they feel quite big - almost like the 9.5's. I think it would be best…
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Karen Millen returns nightmare
I am having huge problems with Karen Millen regarding a returned dress. I followed return instructions and can prove it was delivered back to them weeks ago. Still no refund and despite trying to contact them daily via email, WhatsApp and contact form, i just get the automated response, "Your refund is being processed.…
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Merged: Chasing 8 weeks no resolve
This discussion has been merged.
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Halfords Complaint - Advice / Am I correct in next steps
Sorry, It's a bit long. This is the chain of events of an ongoing compliant to Halfords which we have still not had any contact from in over a month regarding the situation - Just generated emails and us chasing for no information. Any advice would be greatly appreciated. We had our car serviced with our Hyundai garage and…
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TOTUM - Tastecard pulled mid contract
Hi, I assume this is fairly open and shut, but wanted to gauge your thoughts. I signed upto Totum Pro in April 2023 (3 years at £34.99), it explicitly included 3x 12 month memberships, where membership redemption codes are sent every year at renewal in April. Tastecard on its own, costs £79 a year or £7.99/month. In…
