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Missold Static Caravan
Hello, I am after some advice if possible. Last year I had to hand back my static caravan to the Finance Company. The reason I could no longer afford the increasing pitch fees which over 3 years went from £3k to over £6k. Then on top of that the depreciation of the caravan which I bought for £48k but was only offered £18k…
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MSE News: Buy now, pay later rules finalised – but key protections won't take force until summer
Long-awaited rules to protect the 11 million shoppers who use buy now, pay later (BNPL) have been finalised and will take force from 15 July, the financial regulator has confirmed. However, you should be very careful taking out these agreements in the meantime as you won't be covered – here's all you need to know… Read the…
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Faulty hob after 3 years - still in warranty
hi Since Xmas my induction hob has not been working and since Xmas I’ve been trying to get Kitchen Aid to sort it out as it’s still under warranty. The hob is 3 years and cost around £2500. The problem is I can’t ever get to speak to kitchen aid person. All the numbers on their website don’t work and emails are unanswered…
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Cotswold Company Trundle Bed Frame cracked
Hi all, I bought a trundle bed from the Cotswold Company in 2020. The frame has cracked and the crack is getting worse. On their website, they offer a 15 year guarantee but have stated that it only applies to items purchased after February 2023. Is there anything I can do? I don't have the money to replace the bed. Thanks
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Mobility Scooter - Not Mobile - Repair Store Gone No Contact
»»» I have ADHD and Aspergers, and can't summerise without help - so here's the Summary AND the original version, for more context if needed. ««« ~~~~~~~~~~~~~~~~ SUMMARY: A Mobility Scooter was bought on 22nd Jan 2025, but developed a fault in late October 2025. Returned to Seller (reputible shop), at 9am on 13th December…
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Faulty Mobile Phone
Hello All, I'm after a bit of advice in regards to a new mobile phone, that has been faulty since purchase. The purchase was made directly with the manufacturer - Motorola in this case. I raised a support ticket with Motorola within 30 days advising them of the faulty device. Whilst this would have given me the opportunity…
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Age of warranty replacement item
I purchased an electrical item direct from the manufacturer on 13/8/2025 and it recently developed a fault so I contacted them last week under warranty. They have now sent me a replacement item but I am a little disappointed as it is a refurbished unit with a manufacture date of March 2023, whereas my original unit had a…
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Damaged Kitchen - Purchased from and online DIY Kitchens
Good Evening all I have recently purchased a kitchen from a online kitchen provider, everything was fine until the kitchen arrived. The delivery drivers started by dropping two of the units. Then when it came to unboxing them there were damages. There are:Dismantled items that arrived with large gaps and not packaged…
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Another used car query
Hello all Just looking for an answer on if this is something I can persue or something I just have to suck up. I will give bullet points but if you need more information then I am happy to provide. Purchased used (2022) car from dealership online 29/11/2025 Car was delivered to me 4/12/2025 with MOT dated 19/11/2025 I…
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Section 75 dispute
Evening My partner bought a used car a few momths ago. Various issues arose and an independent garage declared engine failure and effectively needed engine rebuild. Contacted garage who were unhelpful, so opened section 75 with m&s cc (mastercard), who checked the garage report and credited the amount back. Since then,…
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New bought used car advice
I purchased a new (to me) used car on New Years Eve, all was fine for 2 days but then an engine management light came on. I contacted the garage where I bought the car from & was told to take it to a mechanic for a diagnostic assessment. An oil dilution fault was found which my mechanic said is usually linked to a failed…
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Euro Car Parts - are they allowed to do this?
My son bought a car battery back in the summer. He's learning to drive so doesn't drive his car daily. Every time he wants to use it he has to jump start it and he thought a new battery would solve this. It's still an ongoing problem so he asked the garage when they did his mot and they said the battery is useless and to…
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How do I get a Repair report from Giff Gaff?
We sent an iPhone 12 back to Giff Gaff as it's still in warranty after the screen completely froze. however the repair centre is claiming it's due to Liquid damage. How can I get the repair report, as the phone hasn't been in contact with any liquids? The customer agent has taken over 48hours to let us know the reason for…
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Credit Card Charge back.
I ordered a laptop on first December last year. It was delivered in a damaged condition. I immdeiately contacted the retailer. In fact I emailed them 4 times, sent photos, spoke to 3 customer service advisor and had 3 online chat threads. This was all over a period of several weeks. After promises of returns information…
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Major fault on 2nd hand car bought from dealer refusing to provide refund after returning within 28
Bought 2nd hand car £3K from dealer in August 2025, within 28 days car broke down and AA report stated major fault with blocked DPF and poor battery health, advised dealer I wanted to return the vehicle and get a refund, under consumer rights act 2015 as within 30 days. In addition to the faults when the car was delivered…
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Compromised Gift Cards
Hi all, first thread so please bear with me! In December I received 4 Xbox gift cards, x2 for a birthday and x2 for Christmas presents. I was given the receipt for the gift cards as they were all purchased in the same transaction 5/12/25 at a Sainsburys store. On 15 December 2 of the cards (£25) were scratched off and…
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Misleading returns cost
I recently returned a pair of shoes to Penelope Chilvers as they were too big. Their website states that there will be a £3 deduction from all returns to help cover some of the costs incurred. They provided a prepaid label and I returned my goods accordingly. However, once I received my refund they had deducted £8. When I…
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Legal notice of attachment of earnings
Hi, I have received the below email and think it is scam, can anyone help ? Hi Lewis This is Robyn Allen from CRL ( Credit Recovery Limited ). Hope you are doing well. I just would like to tell you that we have got a legal complaint against you from your creditors where you are not making the contractual payments or…
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Amazon
Hi, I am very pleased to report: I bought this item Dell Desktop 27 FHD Display, Intel Core 7-150U, 16 GB DDR5 RAM, 1 TB SSD, Intel Graphics, Windows 11 Home - White : Amazon.co.uk: Computers & Accessories I returned it for repair 05.01.26 RM confirmed delivery to repair centre 09.01.26 I have had zero communication from…
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Virtual office service company ignoring all emails for months - unable to cancel
Hi, I was hoping someone might have some advice for me on what to do in this situation. A couple of months ago I signed up for a basic personal virtual office address, billed annually. I emailed support with a question about the setup process, but when I received no response for days, I lost confidence in the service and…
