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Returned item is missing - help
I ordered a coat online from Bonmarche and paid using PayPal but with my credit card. Bonmarche return info. said I had to send it to their warehouse as a PayPal payment couldn’t be returned to their store. They supplied a link to arrange via EVRI. I did as they said and paid £2.99 to EVRI and placed in a locker. I have…
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Can an online retailer charge a 20% 'restocking fee'? and/or reject my return?
I'm returning an online purchase (a monitor arm) and the retailer says it will charge a 20% restocking fee. Is that legal? It also said that if the packaging has been opened it will reject the return and charge me for sending it back. It came in a plain brown box with just the brand name on the outside, no inner box. I…
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Sold a Cat A/B car - dealer will not refund
I purchased a Ford Galaxy Zetec TDCi Auto (EK63KZO) from a used car dealer in Kent. It was advertised as a Category S vehicle. After applying for the V5C, DVLA confirmed it is actually Category A/B—meaning it should have been scrapped and is not roadworthy. The seller refuses to refund me, despite this misrepresentation. I…
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Clear Business Telephone, Wifi and Credit Card Lack of Service - Don't know where to go!
My sister has a small barber's shop that just makes her enough. In July she had a salesman from Clear Business convince her to sign up to have her business telephone, wifi and credit card payments with them. She regretfully signed up for 36 months! At the beginning the service didn't work for a month and Clear Business…
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Horizon Parking for Premier Inn
It appears that Horizon Parking say I did not put in my car reg and will not confirm that on my two other stays at Premier Inn Quintrell Downs my reg has been validated. It appears that Premier Inn are not interested in their customers or willing to help as their esponse is to contact Horizon who say I have a fine to be…
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my 12 v tv
my 12v has stopped working for some reason , i bought it last june and only used it about 35 days over a year , i bought it from amazon , not sure what my rights are as it should last longer than what is has can only help with my rights kind regards joe
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doc martens and my consumer rights
i bought a pair of £170 docs. i have been really precious with them only wearing them indoors. I was planning to walk 3 miles home each day in the coming winter months but i have no faith in the quality of the boots to be able to confidently do so now Over the course of a day the polish wore through down to the bare…
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Section 75 labour costs
As a part of a Section 75 claim, can I also claim for the labour costs of installing the new car part or only for the car part purchase cost itself? Many thanks
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Gloss cupboards peeling - less than 4 years old
I moved into a new build property in 02/22 and the kitchen gloss cupboard doors and drawer fronts are beginning to peel away. I contacted the kitchen company regarding this problem, and they referred me to the builder, as the warranty is with them. However, they informed that the warranty period is only two years and that…
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Moved: Hasting Direct - Rejected Claim for Boundaries Overturned through FOS
This discussion has been moved.
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Salary sacrifice car schemes – consumer rights warning
Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…
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Delay in service with car fault
Hi all, I’m looking for some advice on whether there are any escalation routes or rights I have as a consumer which could help my situation. For context, my car is 3 years old and I am 3 years into a 4 year PCP contract. I have done fewer than 20000 miles and I am under warranty. I took my car in for a safety recall…
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Small Claims Court
Hi, I am hoping someone can help with advice here, please. My old vet claims I didn't pay a bill (c £250 so not huge), he has requested payment almost 3 years later. I have never not paid so if the vet had given me the bill at the time, I would have paid it. I have no way of knowing if I have paid for this treatment, the…
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Halfords and Consumer Rights Act 2015
I recently bought a Nextbase Dashcam from Halfords which I wrongly thought had developed a fault warranting its return for a refund. It forced me to look at Halfords Return Policy. I was surprised to find that if a fault developed after 30 days, they state that my first contact is with the manufacturer and not with the…
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John Lewis - Refusing to honour order after written assurances
Hi all, I’d really appreciate some advice regarding an ongoing dispute with John Lewis that’s now been going on for nearly five weeks. I ordered a TV during a 15% off promotion. The checkout confirmed a total price including fitting and I received a confirmation message on-screen, it wasn't until much later that I realised…
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Apple Store app mis-selling? iPhone Upgrade Programme doesn’t actually include AppleCare Plus
Hey everyone, I wanted to share something important that I just discovered after weeks of confusion, in case others are in the same boat. Last year, in October 2024, I purchased an iPhone 16 Pro Max through the Apple Store app in the UK. The app page said “iPhone Upgrade Programme,” so naturally, I believed I was enrolling…
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Gambling company withholding free bets
Not sure if this is the right place for this but couldn’t really find anywhere better. I signed up to a new betting company that is offering a “refer a friend, you both get £10 in free bets’ promotion. The promotion only requires them to sign up via the link and to place the bet for you to get the £10 free bet for the…
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Kitchen issues
We bought a kitchen from a franchise company. Installation should have lasted 4-5 weeks but stretched to almost 6 months due to multiple issues with delivery. After all this time, we still don't have replacements for all faulty parts and the company now says that the period in which they cover replacements has passed. We…
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Supply only kitchen with many faults - small claims court?
Hi, Hoping for some impartial advice from those of you who may have submitted something via the Small Claims Court before. Very long story, but in short we ordered over £20k of supply only kitchen units from a UK based company. Across 120 items in total we had 54 items so badly damaged that they needed replacing (including…
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Cancelled Contract
Hi new here but seeking any advice please. Poor service from boiler service/repair company. Had issues with old boiler the recommended i had a new one so did. Continued to have same issues with new boiler as with previous one. Back and forth without successful outcome. Advised them I was cancelling due to poor service. Now…
