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Being charged tax on refund after extended return window
I was offered a refund in the shop after I couldn’t find anything I wanted to exchange. My receipt states that I had up until the end of the month for refund or exchange. This ‘ extended window’ - which amounted to almost 2 months- I assumed was part of a special Christmas grace period. I didn’t realise until I checked my…
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Royal Mail Complaint Email Address
As an alternative to their complaint webform this can be used: customer.service@royalmail.com The advantage of email is you can include/attach screenshots and/or documents such as receipts. After sending it you should receive an automated reply confirming receipt of your email with a unique reference number.
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CCJ against used car salesman, help!
We bought a used car which packed up after a week and we were told by the DVSA (after second MOT) that it was dangerous and "not fit for purpose". We got a CCJ against the sole trader but he has now started a new company in the same place and shut down the original website so we don't know if we can still send the…
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Repair company no show
I'm not sure where to put this but I'm looking for some advice. I have booked a tumble dryer repair by the company who manufactures the products (AEG). I had to pay £200 for a fixed fee repair and been given a repair date. The date has gone and no one turned up. I rang AEG but they said it's Electrolux that contracted out…
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Front door leaking
I need some help. 3 years ago, I had a brand new composite front door fitted and ever since I’ve had it, it’s leaked in at the bottom and soaked my carpet. I’ve had the company out multiple times and they just say it is fine or just change a few screws. I paid on a credit card. Is there anything I can do?
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Currys same day collection
Hi im after some advise, On Sunday (25/1) I ordered a TV online with currys for same day collection. I paid with a gift card. I got the confirmation email saying they were getting it ready. I went to the store 2 hours after placing my order to be told it wasn't on their system and I had to wait for the 2nd email, they also…
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TikTok Shop using my business information
good morning, new to the forum but I hope someone can help! A few weeks ago I started getting TikTok shop customer return parcels. At first I thought someone was just using my name and address to dump returns at but after looking up the clothing items inside I found a TikTok shop with my name , business name and address. I…
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Valued Opinions locked my account out !!
I have been a member of Valued Opinions since 2010, which is over 26 years now. and start ofthis year, I tried to access my account, and I thought new verification process. I have evidence that I have edivanced that i been successfully through a third-party company, Veriff. Never had any problems or issues untilnow. I have…
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Christmas gift had item missing. Company no help.
Hi all, My son purchased a perfume gift set from justmylook.com costing £92.99 for me for Christmas. It should have included eau de parfum 100 ml eau de parfum travel spray 10 ml eau de parfum mini 5 ml When I opened the box on Christmas morning, the 100ml bottle was missing from the box. My son had wrapped it in the…
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Stolen nectar points
Today I received an email from Nectar thanking me for spending my points 54000 in Argos. I am completely shocked and distressed about this as I had been saving these points to take my granddaughter on the Eurostar next month! I have not been able to get in touch with Nectar as their office is closes at 5.30. I sincerely…
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Amazon demanding photo i.d.
I recently ordered something from amazon, the item was 'undeliverable' and it was due to go to a locker to be collected. On my account it still says undeliverable. I have contacted amazon who will not issue a refund as they suspect fraud (apparently) They want my photo i.d. The thing is the refund is to go back onto my…
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Furniture order part delivered then discontinued
Hi All I bought my daughter a bedroom furniture set just before Christmas - 1 bed, 2 x bedside cabinets, 1 x chest of draws and a single wardrobe. Oak finish. Had to chase delivery and was told the wardrobe out of stock - to be fair I was offered at that point to either cancel the order or have the wardrobe removed from…
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care and repair plans is it worth the money ?
on making a purchase I'm offered a care and repair plan and wondered are they worth it I have been offered in the past and refused as i feel the manufacturers guarantee should cover this but i need to splurge a little money so of late i've bought a £600 coffee machine and hope to buy a £300 steam generator iron as my…
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Delivery protection Fee
I am 76
years old, partially sighted and not comfortable with shopping online. I placed
an order with Debenhams, who I thought were reputable. It was only when a
confirmation e-mail came that I saw they had charged me an order protection fee
of £8.49. Apparently there is a box already ticked by the site agreeing to…
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Help with consumer rights - company not responding, next steps?
Hi all, first post here (been using the app/emails for a while though) so 🖐️ and thanks to everyone involved. I purchased four sets of LED lights from a website Vauscher (they were advertised on social media) which I wanted to return as I felt they were not as described or of satisfactory quality. They were all set at…
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montford & co
Has anyone had had dealings with Montford & Co? My wife ordered some clothes which were slow to arrive and when they did arrive, were of poor quality. Obviously she then wished to return them only to find out they expect her to return them to their warehouse in China (the cost is prohibitive). Montford appear to be Uk…
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Issues with bathroom supplier
We are having our bathroom redone and the work began on 6 January. I ordered supplies from a bathroom supplier, paid for the order on 14 November and scheduled delivery for 5 January. It was agreed with the bathroom supplier that if the order was placed by mid-November, this gave enough time for all the parts to be…
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How to claim under the sale of goods act 2015
The forum and the MSE website have lots and lots of information about a persons right under this act. The internet does too. All seem to lack one vital piece of information - how does one claim ? Bought a 3d printed last May and it worked for around 4 months. It hasn't worked properly since. I've been haggling with their…
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Small claims advice: 21 days for evidence - is there a hard deadline?
Hi MSE forumites. I am posting here because I have seen other questions on small court claims that have been answered by members who display a lot of knowledge. It's my first time doing anything related to court. Brain is freewheeling a little with the court submission date. Am I late, or am in in time? This being my first…
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Unwanted App Subscription
I downloaded an app from the apple store which I knew I would use once or twice and most likely delete after this. Whilst opening the app, it offered me a free trial period of 3 days and should I not cancel 24 hours before the trial period ended, I would be put on a yearly subscription. To ensure this does not happen, i…
