-
Boots - Lost return / refusing refund or replacement
I purchased a Dyson airstrait on 25th December 2024 for £379.99 from boots, it was delivered to me on 31st December, by the 14th January 2025 the product broke. I contacted both Dyson and Boots as it was under warranty and was offered a repair by Dyson, or a replacement by boots. I opted to return to boots as a replacement…
-
M&S Returns Without Receipt - Anyone Else in the Same Boat?
Hi all, I've had two items sitting in a carrier bag for months now, going in and out of the house with me, as I’ve been trying to return them to M&S. Since the data breach a few months ago, they haven’t been accepting returns without a receipt, and it's been a bit of a nightmare. I've had conflicting advice, different…
-
Cancelled Festival - No Refund
Hi I hope I'm posting correctly as I'm a lurker rather than a poster. But I'm hoping for some MSE Forum help and advice please. Towards the end of last year my daughter, her partner and I saw an advert for a new festival which sounded great. International headliners, free BBQ, fair and posh loos! Alarm bells should…
-
Plumber won't give invoice receipt needed for insurance claim
We had a leak from an immersion heater which caused significant damage to the two flats below. When it happened, we called out a plumber that we found on trustatrader.com and they came out and replaced the parts that caused the leak. We promptly transferred payment to their account and was asked to give Google feedback…
-
AXParis can they really refund me by gift card
Hi I purchased 4 items on 30th June, returned 3 a few days later via the returns portal and been sent a gift card for £130 instead of a cash refund. I have been advised that I selected this option online however I don’t recall seeing an option and definitely would not have knowingly chosen to get a refund by gift card.…
-
SAD FART for a Freezer
We purchased a Beho freezer on 31 December 2023, although we had paid for it to be delivered, so we received it in January 2024. The seal has now gone as of today. It was purchased from Currys. I know it isn't covered under the 12-month warranty, and we never purchased extra protection. However, Martin mentions SADFART,…
-
Dental Payment Plan
Good
Day, I'm an NHS patient seeking advice on a dispute with my Dental
Surgery regarding a Hygienist Payment Plan. Here's the situation: * Signed up for a payment plan in June 2024. I was advised by a Receptionist that a £16/month payment plan would save me money on my 3-monthly hygienist visits, which were £52 a visit at…
-
Car Purchase
Hello! I'm probably being naive and stupid. I purchased a car recently (Renault Megane E-Tech), advertised with 1,743 miles from an Arnold Clark Renault Dealer. It is two years old and there was a disclaimer saying it had been previously owned by a business so multiple people will have driven it. I traded in my old car…
-
Amazon late delivery - not actually coming, how can I get a refund?
I placed a prime order on the 18th to come on the 19th. Eventually I get told it's not coming, but I can't cancel or do anything else, as the seller gets until the 24th. The item was for my holiday, such is tomorrow, the 22nd, so I don't need it now. I need the money back and the order cancelled. The seller is ignoring all…
-
Easyjet flight cancellation - expense claim issues
Hi, we had a nightmare journey recently with Easyjet flying back from London Gatwick to Belfast on a Sunday evening. Delayed 5 hours at the airport then finally cancelled at 11pm. No help whatsoever just told to check the App or look for an email to refund or rebook. There were 7 of us in our party including my elderly…
-
Company refusing refund
I purchased a pair of boots online a few weeks ago, they arrived and they look nothing like the photos. I ordered my size but they're much too big and they're not good quality. I emailed the company to get a refund and they've said because the item was in their sale, I'm only entitled to store credit. I'm just wanting to…
-
Kitchen issues
Morning, looking for advice for a problem that hopefully wont arise, but just being prepared as i have a feeling theres going to be issues. I ordered, paid for, and had built a new kitchen, to include installation by their approved installers, kitchen delivered last week, and a start date for installing it of today, friday…
-
Delivery scam
I have been using Ebay for many years but recently noticed a new delivery company has joined the block which is not listed in MSE recent survey. Aquiline! The item I bought failed to arrive so I raised a non delivery request, within minutes it was shown as delivered, interestingly whilst we were at home. having checked…
-
Refund rights - disagreement with Selfridges
Hi everyone, I’ve reached a bit of a stale mate with Selfridges. I bought a bag from them as a birthday present, ordered it online and received the bag in a parcel. When I opened it, it didn’t look how I expected. I sent it back exactly the way I received it - unworn and with all packaging as it was sent to me. There was…
-
Money back from solar panel company
Hi, my dad has old solar panels on his bungalow and was recently involved with a company that said they could clean them and maintain them for £5000. He signed up with a 14 day cooling period and then decided he didn’t want to go ahead as he had spoken to someone that said that this wasn’t feasible and to replace anything…
-
Seeking advice regarding wickes faulty flooring claim
Hi everyone, I'm looking for some advice regarding a claim I’ve made to Wickes for faulty laminate flooring. I had flooring laid in three rooms between September and December 2024. Within just a few weeks, I started noticing several issues — chips, dents, blemishes, and even a strange object (possibly a piece of metal)…
-
Am I entitled to a refund?
Can I have some advice please re; a refund? I visited HSL in November last year (2024) for a riser/recliner and tried several chairs. I took advice from their specialist and had a seating assessment in-store done and as advised I bought a chair that would fit me. I received the chair but I couldn't touch the floor…
-
Volkswagen Tiguan death trap
Hi I have just purchased a brand new 25 plate Tiguan r line we noticed a fault with the brakes slamming on at random times this was reported to the dealer on day 27 when it was booked in for a check 10 days later it’s been in and they can’t find a fault or so they say and now there refusing to take the car back as I have…
-
Russell Hobbs Warranty
Has anyone had issues getting Russell Hobbs to honour a warranty claim on a kettle? My kettle is in warranty and initially I was just asked to provide a photo of the base to show the model number. I hadn't heard back and was then asked to provide a video of the fault (not boiling) and a photo of the inside with details of…
-
Scammed and want justice
Hi all, and thank you for letting me join. Cut a long story short, and I bought an iPhone from a business seller on Facebook Marketplace. Paid but never received it. I am now taking seller to county court to reclaim my money, but I am unsure her address is correct. If I enter it in the Court papers, and it is incorrect,…
