-
DFS sofa smell
I bought a DFS Sophia sofa in January and received it two weeks ago. When it was delivered it had a strong smell but I just assumed it was new sofa smell. it made my throat sore for a few days but after a week the smell changed to sort of cheesy, fousty smell. I spoke to customer services who sent a guy out to check and he…
-
Help. Luxplus takes £8,99 for 2 years for nothing.
Luxplus Buyer Beware I’m a 75-year-old widower who did a favour for another old
lady in January 2021, I purchased lady products, under £10 from the Luxplus
website. By error or forgetfulness, I clicked on their become a
member at £8.99 a month, now for over 2 years. Why I didn’t spot the Direct Debit for £8.99 coming out…
-
Outrageous Over Charging by Plumbing company
My ex-wife recently engaged a plumber to install a washing machine in her flat and agreed to their terms without paying much attention. It was a pre-booked appointment so no hint of an emergency. The work was carried out and took 3hrs. When she received the invoice from the company it was for £1117.80 which included hourly…
-
Lenovo laptop casing coming apart
I bought a Lenovo ideapad 3 from Currys in April 2022 and for the last 2-3 weeks the bottom corner casing of the monitor has started coming away. Ive pressed it back in thinking it would seal it a couple of times. Then this morning when i opened the laptop it came away completely and a screw fell out. The casing is now…
-
AirBnB nightmare for partner having cancer treatment. - reclaim costs ? dispute ?
I booked an Airbnb at the beginning of aug, for 33 days, just 450m from the cancer radiotherapy centre for two adults & two dogs. Treatment started the very next morning. Because it was during the school holidays, and for 33d we paid a high price (£2700+). The host was informed upfront about the cancer treatment. Upon…
-
Ernest Jones jewellers missing stone after just 6 months
I am need of advice. I brought a ring from Ernest Jones back in January 2025. I only wear at weekends due to work restrictions in the NHS. After just 6 months a stone has fallen out so I returned. Ernest Jones are classing this as 'accidental damage' due to a 'long scratch' near the setting, stating I cannot claim under 12…
-
Problem returning the wrong item
Hi, I ordered some white drawers from Debenhams on 26/8 using next day delivery. I received the drawers, but when I went to build them up, they weren’t the white ones. I got in touch with them via their WhatsApp service to let them know, and it seems that I’ve been sold the item by Debenhams but using a third party seller.…
-
Consumer Contracts Regulations - right to cancel
I was just reading through section 3 of the CCR (as one does from time to time) and spotted this in the first part of it (p27) - I've never noticed it before: 27.—(1) This Part applies to distance and off-premises contracts between a trader and a consumer, subject to paragraphs (2) and (3) and regulations 6 and 28. ... ...…
-
Currys Click and Collect - charged even though no item picked up
Hi, I hope you can help. I ordered an item for click and click from Currys (MK store) using buy now pay later for 6 months (£199.99) on 18th June using their Flexpay with Currys/Creation. I did not pick up the item and the email reminder (23rd June) said that the item would be refunded if not picked up within 5 days. I…
-
Ryanair refuse to cancel
Hello, due to sudden serious illness we cannot travel. We were due to fly with ryanair in 24 days. I have travel insurance but cannot claim without documents proving cancellation, but ryanair will not cancel therefore they will not provide the docs I need. I am not claiming a refund from ryanair, just would like some…
-
Damaged iphone during O2 repair
I have been an O2 customer for over 15 years, have always paid my bills on time, and stayed loyal to the company. I upgraded my phone last October, and after about 6 weeks it developed an internal issue with the battery, that caused the device to overheat and cracked the rear glass. After fighting for several weeks, O2…
-
Money Moral Dilemma: Should I give back the 'accidental' refund for an item I wanted to return?
This week's MoneySaver who wants advice asks... I bought a footstool from China for £250 on an online marketplace. When it arrived, it wasn't at all the same as the one listed, so I requested a refund. Because returning it would cost the seller a lot, after much negotiation I very reluctantly agreed to keep it and be…
-
Returning a used car from a dealer
I bought a used car for 2k from a dealer on 22/05 from Croydon. Approximately 15 minutes down the road. It lit up like a Christmas tree. Multiple faults and engine management light come on. Traffic was really busy, so I drove very gently home. The following day I took the car to a local garage and had them run a…
-
Dispute over cancellation fee invoice
Hello I booked a company to install a ventilation unit in an upstairs room in my house. I was clear in my enquiry that it was in an upstairs room. They provided a quote via email, without coming for a site visit, asking any questions, or requesting photographs. However, they have been to the property several times over the…
-
Are removals services covered by Consumer Rights Act 2015?
I can't see why removals shouldn't be covered by the Act, but I also can't find any information to say they are. Briefly, a relative booked a removals service to bring a large, awkwardly shaped piece of furniture to his house. The item was collected but on arrival at his house the men said they were unable to get it…
-
Am I able to do a charge back?
Hi all, Just wanted some advice before I raise a charge back for a payment I made via Visa Credit Card. I recently got my daughter a sim card and went to add it into one of my old phones to find it was network locked to EE so it wouldn't let me register the Lebara sim I had got for her. I went online to see if there was a…
-
What are my consumer rights
I bought an Acer all in one desktop computer. After 16 months of use the power button has decided to stop working so every time I press it, it will not switch on the computer and just sticks. I still have the recipt to the computer. So just wondering what my consumer rights are to getting it fixed.
-
Hoover Tumble Dryer recall, how long to fix it
I purchased (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed, re delivered the following week. The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable. Then I…
-
Who do you take a faulty glucose monitor up with?
OH bought a Dexcom glucose monitor from Chemist4U. She's done this previously & all have been perfectly fine except this latest one turned out to be faulty. Contacted Chemist4U who have told her she needs to basically go see Dexcom. My understanding of online purchasing is if you buy from Chemist4U then they're the ones…
-
Amazon and small claims court
knowing that amazon don’t do engagement, and have no complaints service, i am contemplating filing a small claim action. to explain: i bought a steam iron from the amazon warehouse arrived, and set up with no issue. ironed a couple of shirts, then two, brand new next shirts that had been crumpled in transit - the iron…
