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FedEx extra charges more than cost of shipment!
Hi, I had a lost item (a hat) returned from Spain to UK. I used an agent called Eurosender who in turn used FedEx at an agreed cost of 19.21 euro. The very small package was collected on 29th June from the hotel in Spain . On the day of delivery (2nd July) I got a text from FedEx asking me to pay customs duties of £21 and…
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Successful claim under Section 75 - Merchant says I owe them money
Hi all, A few months ago I made a chargeback for faulty goods with my CC company. After providing all the information they told me I needed to make a claim instead under section 75 and I filled out the form. After an initial 45 days where the merchant could dispute, which they did, I provided more information and the CC…
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Builder caused carpet damage while doing works
I had a building contractor round to drill some hand rails along a staircase. He did not put any coverings on the carpet so there is brick dust on some steps. Hoovering did not remove it all. We did not hire this contractor and in fact they were hired by the council as we were provided this hand rail fitting for free due…
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Defective Laptop from Currys – they won't repair without a Factory Recovery and a £150 backup!
. . .I ordered a brand new 17.3" Hewlett Packard Laptop on 30 December 2025 and delivered 2 January 2026. . . .Unfortunately it failed during the middle of last month on 15 June 2026 – the little indicator light on the power key failed to light up and the screen remained black – this laptop had Windows 11 from new and used…
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Sports Direct refuses to refund faulty shoes because I have no box - 4 days old shoes
As per subject. I just bought AirMax shoes, paid £55 on card and £55 gift card in shop. I went back home, disposed the box, put the shoes on shelve next to 50 other pairs I have, and went on about my day. That was last Saturday. Today, I noticed that one of the shoe have manufacturer defect, it's VERY visible and makes the…
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Currys unwilling to accept faulty item, pushing to actual company
Hi, I purchased a quite expensive Iron from Currys which has gone faulty within 6 months. I went to the store i purchased from and was really shocked when the assistant stated i had to go back tpo manufacturer and they would not deal. Its my understanding under my consumer rights that Currys must deal with this issue in…
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tradesperson fraud
Hi, we recently paid a tradesperson to do a small job on our boiler. All went well. We then paid a £2.5k deposit for a bathroom refit. All did not go well. About a week later he dissolved his company. I have done everything possible and followed every channel as advised by solicitor friends, citizens advice bureau etc but…
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When does the 30 day return start
I had a plastic shed delivered on the 1/6//2026 and it was damaged so I contacted argos and they sent a replacement on the 24/6/2026 but I'm having problems with the panels fitting together due to them being bowed so I've been on live chat with argos and they said they cannot do anything as the 30 days return have past. So…
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Sports Direct Refund
Hi all, I purchased a pair of shoes online from Sports Direct around 2 months ago. They didn't fit so returned them within a few days of receipt. They were returned via InPost and Sports Direct sent me a confirmation email 3 days later saying they had received the package and would issue a refund within 14 days. All…
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Very Pay in 3 Refund
Hi all, I had to return a graphics card recently to very as it's not working. I'm still awaiting for the reund but very are wanting me to pay the installment. My question is, how will they refund me? Will it go to my card or will they just deduct the balance from my account? Should I pay the installment to be safe? Cheers!
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Car not as advertised
Hi My daughter bought a car from carsa, online it was advertised with low milage , one owner, parking sensors etc, she test drove it and bought it. once home she noticed the sensors were missing and contacted the branch only to be told that the advert with her car on was a general description of the car and it was up to…
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New Summerhouse defects
Hello We recently bought a summerhouse from Buy Sheds Direct and built it ourselves - husband is a carpenter. All good to begin with however the walls and apex bit have developed splits in the tongue and groove which means it's no longer waterproof - daylight visible! I emailed BSD to complain and they've offered little in…
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Email claiming I'd set up a Direct Debit (Tembo)
Opened a new account (Lifetime ISA) with Tembo, paid in a one-time deposit to open it but very deliberately did not set up a Direct Debit. Did not agree to a Direct Debit mandate etc. However I later receive an email claiming "You've set up a Direct Debit". (Extremely unambiguous language through email.) Emailed to query…
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MSE News: Forcing banks to refund some scam victims 'cut payment fraud by £73 million' -
The number of bank transfer scams has fallen after banks were forced to start refunding some victims, an independent review has found. But the "inconsistent implementation" of these mandatory reimbursement rules means your likelihood of getting your money back can depend on who you bank with – which the regulator says it…
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Small claims with trader! (don't call me Stupid!)
I posted an advert on handyman sites (Checkatrade and MyBuilder) seeking someone to carry out pavement work. A trader responded with a competitive quote and promised to start the very next day, which suited me perfectly. He appeared professional and convincing, and I also agreed to give him the patio cleaning job alongside…
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Query re rights when buying a refirbished appliance
Hi all A couple of months ago we purchased a refurbished air conditioning unit from an online retailer. Unfortunately there was a fault with the item, and we arranged for it to be collected for repair. After several (sometimes very hot!) weeks with no update we were eventually told that the fault had been identified and…
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GWR Ticket refunds delay
Hi, For a refund claim approved and (they said) paid on Feb 20th, I have still not got the money. I contacted them after waiting for 28 days. After couple of enquiries, I have been told that there is an issue affecting all refunds. If it was affecting all refunds, they should have contacted me or at least when I contacted…
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B.Gas Boiler Maintenance Contract.
I have a British Gas Boiler & Heating System Service / Safety Check and Emergency Repair Contract. It's been running for 18 years since I moved to this address. Every year it's cost goes up -- I'm now paying £26.21 per month = £314.52 and about to be increased again. As they have notified me that they no longer have…
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Bank pauses Section 75 claim until small claims court case is settled
Has any one else experienced (or got advice about) the situation where, at the point the case handler discovers that I have a parallel MCOL (small claims) case against the dealer, the credit card company pause the section 75 case until the court makes its ruling? They said they didn’t want to prejudice the case. Hah! I…
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Sewing machine.
I bought an industrial sewing machine - it was delivered on April 8 2026. I lost my husband in January and didn't turn on the machine until yesterday. It comes up with an error message which means it is jammed. I contacted the supplier who is saying it is a maintenance issue, How can it be? Surely maintenance is what you…
