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Event Cancellation - Heritage Live
Hi All My daughter brought me tickets for Eric Clapton etc. at the Sandringham Estate. She purchased them with a bank card. The emails going back and forth are a nightmare. I assume under UK law it is the seller that is responsible, so it's them she should pursue for a refund. It appears Heritage Live were not selling…
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GymGroup - can't access my local gym.
In March 2026 I paid for a 9 month student Gym Group membership. This gives me access to my university gym (in this case in Southampton) and a local gym. Recentlty, I went to add a second gym , one of the local branches. Only to find an app message saying I can't add another gym right now because of an apparent software…
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Dobbies - wrong furniture sent - what would you do?
Hi all, I'm looking for some advice on whether Dobbies' proposed resolution is reasonable, or whether it's worth pushing back any further. My partner and I bought a garden lounge set **in store** after sitting on and testing the display model. The seating position and comfort were the main reasons we chose it. We took a…
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Washing machine broken after 4years
I purchased a Hotpoint washing machine in 2022 and it has developed a fault with the drum (loud bang when on and now the drum moves forwards and backwards). I called Hotpoint but was cut off when then transferred me 4 times and the online chat just kept saying it was out of warranty so would need to pay for repair. Am I…
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Tapi flooring installation issues after 2.5 years – looking for advice
Hi all, I'm looking for some advice regarding flooring installed by Tapi Carpets in October 2023. As part of the same job, Tapi supplied and fitted laminate flooring downstairs and LVT flooring upstairs, including the bathroom. Before installation, Tapi sent someone to inspect and measure the floors, and we were told the…
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AO.com installed faulty washing machine
I've had a new washing machine installed by AO.com today (7th August 2026). They put it on a rinse to test it. Everything seemed okay. Was about to try my first wash when I noticed water slowly creeping out from underneath the machine. Pulled the machine out and it was pretty flooded underneath. The machine has continued…
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Car finance warranty refund dispute – finance broker promised £900 refund then refused
Hi all, I’m looking for views on a car finance/warranty dispute. I arranged finance through a car finance broker for a used car. A £900 Warranties2000 Flexi Gold warranty was added to the finance. Before I actually collected/bought the car, I found a better finance deal and settled the original finance in full. On 27 May…
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EE
Hello all. I have been trying to get the calls/transcripts from EE for several calls I have had with them. (It's obviously a dispute). I have given permission for them to release the info via the privacy act? Still have had nothing and they will not release them to me. Do they have to give them to me? I thought they did,…
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Samsung cashback not paid
Samsung had a huge 20% cashback offer on TVs bought in May and June. I waited for 30 days, submitted my claims, had them validated by Samsung, but not paid. Today I finally got through on the phone and they confirmed that there are issues with the scheme and they are currently not paying out. They had no forecast as to…
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Car Lease - Alphabet
Hi, looking for some advice. My car lease with Alphabet recently ended and k returned the car. Someone came to collect it and to check for chargeable damage. I’ve not had an invoice from Alphabet to confirm the damage - there was a scratch so happy to pay for it. However they are claiming there is a missing service book…
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Car repair issue
I bought a 6 year old car from the local main Nissan dealer back in June 2025, it came with 12 months warranty. It went back to the dealer in August 2025 with an air conditioning fault and a new condenser was fitted under warranty. As the weather warmed up earlier this year it became apparent that once again the air…
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Apple: Belkin Screen Protector Warranties
Hi Lovely People, I wanted to start this thread, as I suspect others are frustrated with the same issue. There are numerous threads on Reddit and even on Apple that suggest this is an issue. I'm a sucker, so I buy the premium Apple-retailing Belkin Screen Protectors for my iPhone each time I upgrade. I pay the premium…
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wrong tyre fitted
nearly a year ago i had two new front tyres fitted with Halfords. 3 weeks ago i went for a quick tyre check and got to know that my front tyres have wear on the inside and outer side in addition to alot of wear on the mid of tyre down to 3mm. when I have only driven 4000 miles since installing the new tyres. I went back to…
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Duped by Claims Management Company
Recently I was in a car accident and not to blame. In the stress of the aftermath I unknowingly phoned a company which I now believe to be a "lead generator" instead of my insurance company. I'd used Google and in my rush had not checked the website address before phoning - just saw my insurance company name in the blurb.…
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OK to ask for delivery fee back?
I ordered something costing over £100 and paid using PayPal credit card. I paid £9 for next day delivery as normal free delivery was 2-4 days. I was off work that day as annual leave so I ordered the item for that day. Tracking said it was on its way to my local hub for delivery to me About 1pm email states due to issues…
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Close to expiry date COVID test kits.
We bought some COVID test kits from Amazon that arrived today. My FIL has Parkinson's and possibly Dementia and we bought these kits as me and my partner work and meet lots of people due to our work. We visit him and his son every week and and we take a test before we visit as a precaution. Anyhow I ordered 50 test kits…
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Just Eat Complaints.
Does anyone know how to help me please? I am struggling to get anywhere with a Just eat complaint. I ordered food on monday (£45 worth) and opted for collection because it was a sunny evening and close to my home. When the notification came through the app that my food was ready to collect, I went to the restaurant but the…
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Faulty shower pump install - plumber won't refund, what's my claim worth? (England)
Summary: Plumber installed the wrong type of shower pump, it never worked properly, he couldn't fix it after multiple attempts, went quiet, and I've since had another plumber diagnose and fix the actual issue. Deciding whether to claim just the original cost back, or that plus what I paid to get it fixed properly — before…
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Right to Reject
Good morning, Just after some advise. I have tried to reject a car under the consumer act. However, the dealership have advised I can't reject the car as they are completing repairs…. Just a back story. Purchased the vehicle on 17th June 26 and within 2 days developed faults - Air con not working (got it regassed myself…
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Section 75 claim - disposal of car
I bought a car last year. After several months I discovered it had been sold with multiple faults. Dealer collected car for inspection under Consumer Righhts Act in February. I instigated a Section 75 claim at the same time. After much prevarication by the dealer, they finally responded in June after considerable pressure…
