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Getting a refund to a different debit card
I have a bit of a problem here. I returned a faulty hoover to Argos several months after purchase. They agreed that it was faulty and still within warranty so have attempted to refund me. My bank declined the refund as Argos was trying to refund the card used to purchase the hoover, but that card was deactivated when I…
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Karen Millen vouchers
Hi, would be grateful for advice on my consumer rights. I was issued vouchers (as store credit), when I made a return to Karen Millen several months ago. The total value is £380. There was an issue with the vouchers, as no PIN code was sent along with the vouchers, so I’ve been unable to use them. I’ve sent several message…
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Faulty car
Hi, I bought a car through the VW Used Approved Scheme about 4 weeks ago now. The car developed a fault which was assessed by the local VW garage to be due to a botched repair by another VW garage earlier or this year (before I bought the car) . The local VW garage got the car into a drivable state and then the selling…
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Unfair ASDA PETROL drive away charge from VARS - cashier error and Asda refuse to help
Hi I have just received a charge from VARS on behalf of Asda petrol. They claim that I drove away without paying for my petrol. I purchased petrol on my way to work in a local hospital (wearing my NHS id badge so not dressed for robbing petrol stations). I went into store, bought a few items and beeped my Apple Pay at the…
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Expedia cancellation fee
Booked wrong dates for accommodation,totally my fault wanted to cancel but expedia wanted 100% of the booking to cancel or not show up Ie. I paid £250 for the accommodation but they wanted another £250 to cancel or if I didn't shown up? Wasn't looking for a refund. So had to do 1k round trip for two nights so I didn't have…
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Rejecting New Car
So, long story short. Approx. 1 year ago, my wife got a brand new Citroen eC3 from Arnold Clark on PCP finance. Within days we had the car back at the garage where we bought it (Stirling) for them to investigate why the alarm would activate at random times of the day and often during the night. They kept the car overnight…
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rejecting a car bought from a garage
Good evening. I am after a little advice regarding rejecting a car bought from a local garage that developed a fault within 30 days and reported within that timeframe, but has now gone beyond the 30 days as I gave them time to repair which has not been completed satisfactorily so I now wish to reject and return the car…
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Boots UK refusing to refund £130
Hello, Having a nightmare trying to get my refund from Boots UK, and would appreciate advice. I bought an item on the Boots website (Shark Chill Pill fan), it was faulty and so I immediately returned it via Royal Mail on 13th June. I have contacted Boots (emails & phone) about this and have shown them the Certificate of…
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Vauxhall Grandland Cam chain recall disaster
Received a recall letter in January saying the cam chain fitted was inferior and subject to snapping prematurely. Took the car to Evans Halshaw, York where the vehicle was out of my sight for 30 minutes during which time they advised they had checked the chain and changed the oil. Fast forward to June and 3k miles later…
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Online advert scam
I recently saw an ad for a lightweight walking pad, from a company called Walkipad. I paid £76 and when the order was confirmed it said delivery would be a few days. When nothing happened and the SHOP app showed "waiting for details" I queried it by email. Two days later I got an answer saying delivery would soon. I asked…
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Gig Cancelled by Organisers (Heritage Live) - can I claim refund from credit card?
I’ve posted this on a couple of different boards as not sure which one is most appropriate! I bought tickets to see Christina Aguilera at Sandringham this August, which was one of 5 gigs taking place at Sandringham 19-23 Aug. However the organisers, Heritage Live Events have cancelled all of the shows as well as shows at 2…
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Club Peroni ‘price’ hikes
Hi all, I joined the Club Peroni loyalty scheme and saved enough for a cooler bag (175 or 200 ‘points’ iirc), but it had disappeared when I went to redeem. When it reappeared it was at nearly three times the number of points (500!). Emailed them and they basically said tough and hope it doesn’t put me off collecting points…
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Company Address for Correspondence
I wish to write to or speak to a person at a company that uses email and AI . How do you overcome the company brick wall?
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Mobility Scooter Warranty - consumer rights
Hi - looking for help/advice and reassurance of consumer rights. my mother in law purchased a mobility scooter online from Welzo for around £800 After less than 3 months and 21km of use the folding mechanism broke. We contacted Welzo who made it very difficult through email conversation to rerun the item for warranty…
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Manufacturer requesting 5 star review before faulty return
I'd just like to run this past the forum and see if this is normal? We bought a tablet in Feb for £200 off amazon. It developed a fault after the 30 day amazon return window, so we contacted the manufacturer on Amazon's advice. They said we should factory reset etc and do the updates, which we did, twice, and the fault is…
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PanasonIc TV bought from Amazon in 2023 now faulty in less than 3 years
Hi all. I bought a YV from Amazon in September 2023 and it is now faulty and is stuck in a 'boot loop' flashing Device Storage nearly full. I cannot access any settings or TV on it. I contacted Amazon this morning and they have told me the warranty ran out in September 2025 and the responsibility now lies with the…
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Amazon refusing refund for undelivered item
Hello, I am a student with very little money who recently placed an order on Amazon costing £105. Shortly after placing the order I attempted to cancel it because of the expense, but was declined. I contacted a customer service agent appealing this and they said they would attempt to contact the vendor directly to cancel…
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Dishwasher written off!
Good afternoon. I recently purchased a dishwasher within the last 3 months. Last week it began leaking and I checked everything pipes etc. Nothing seen. Company sent out a domestic appliance repair company who have written it off due to a faulty door seal and the door beneath the seal being bent. I am seriously regretting…
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Wanting to know where I stand with missing IPhone delivery
I ordered an iPhone 16 from Apple 2 weeks ago on a whim (from their official refurb store). I returned it the day I received it, didn’t open it, literally place a printed postage document on and dropped of at my local US collection shop. Apple emailed me to say that no phone was found in the box upon inspection, they…
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Issue returning online orders on time due to no reply from retailer.
I'm currently in a situation with Debenhams' online site. I ordered 6 items together on one order & needed to return some of these items. About half of the Returns went smoothly, but the other half had various issues which I couldn't resolve on my own. I immediately contacted their Customer Services Department by email (no…
