Consumer rights

Hello, first time poster. Wondering if this is worthy of a consumer complaint and who to? I ordered a blanket from Matalan along with other items. The blanket arrived and it was the wrong design. I notified Matalan and they said that I need to send it back to them, I asked for them to arrange a courier - having just had…

Brand Alley purchased a100ml perfume that was advertised and receipts show 100ml . What I received was 30ml. Contacted Brand Alley for them to say they can’t take responsibility as it’s a market place for other companies. Found the company that sold it and they don’t answer calls or emails. Do I count my losses or should I…

Dear all So I have recently found out that my teenage son was scammed into taking out a phone contract and never received the phone. A friend's friend talked him into taking out a phone with the promise of selling on for a profit, but once he gave him the phone to sell on, was ghosted by him. He ignored Tesco mobile…

I thought we had bought a car on Saturday, went to dealership and signed the order form, paid the deposit, and then went away and arranged a loan for the balance, expected to collect the car on Wednesday. Phone call on Sunday, "oh I'm sorry we didn't add VAT to the order" (clearly has VAT on the order form) we want an…

I bought a Ninja Multicooker- Foodiemax 15 n 1 in 2023 from Argos. The first unit was replaced under warranty after 5 months as the fan failed. Ninja were quick to deal with this. We use this mainly for the air fryer/ pressure cooker/ slow cooker/ steam air fry settings. Last month a " plug in error" appeared and the unit…

A quick question .. My neighbours dad had something stolen from his property around 9 years ago , while trawling ebay he came across it and contacted the seller to inform him - a police report was opened at the time. The seller said he bought it in good faith around 8 years ago and has a handwritten receipt from the shop (…

Hi all, Looking for advice on John Lewis gift card expiry and reasonable adjustments. I have a John Lewis gift card with £750 balance that expired 19/03/2026 under the 24-month balance check rule. My circumstance . I have Myasthenia Gravis (neuromuscular condition, recognised disability under Equality Act 2010). Between…

hello. I will start by saying I am losing the will to live with Amazon customer services. in march I purchased a laptop from Amazon.. in early September that laptop would not turn on so I reported it to Amazon who said I needed to rerun it for a repair. I followed the instructions.printed the label out took it to the post…

Hi has anyone had any dealings with Nike UK at Corby. My partner purchased an item of clothing - it was too small so she returned it at her own expense. Bought the next size up and requested a refund for the return. As she does not have their app she sent it back via Royal Mail and has a certificate of posting. Almost a…

[England] Flooring company refusing to reinstall laminate unless we pay for subfloor repairs We paid Tapi Carpets around £3,000 for laminate flooring and fitting in 2023. We’ve had repeated problems with the flooring and Tapi have been involved in attempts to put things right. From a goodwill agreement (no liability or…

I feel like I am definitely being scammed. The company (Avis) operating out of Belgrade Airport found some very superficial scratches (probably caused by vegetation) on the car's bodywork. Despite me demonstrating that they could be wiped off with a bit of spit and a finger rub, they told me that the damage will exceed the…

I bought a £59 dash cam online yesterday without doing my due diligence. I have since learned that it is a probable 90% scam, my bad and unusual for me to do that.. I paid from Apple Pay from my First Direct bank account. I called the bank as I could see the payment was pending and asked if they could cancel the payment.…

The surveys and sales process were excellent—then the actual work began. Delivery brought colourful language, an obstructed road and materials dropped hard enough to be concerned my cottage may become Open Plan without intent. Installation involved 1 very poorly fitter (bless him he did his utmost) and then a 2nd, enough…

I purchased a PC chair (its a heavy duurty chair and weighs 22kg) from a website (A big-ish company) and about a 3 days after having it set up the tilting mechanism broke and now the chair isn't fully stable and it's creaking and 'cracking'. They're happy to refund (won't replace) but i need to send it back. I explained…

Neighbour parked on my driveway in his works van as a result I couldn't charge my car as I am a PHV driver this is necessary to carry out my job can I make a claim against him for lose of earnings for this? [Image removed by Forum Team]

I am having to keep messaging Shein, as I returned a pair of sandals on 23rd Aug and it says they were received on 26th Aug, but says awaiting warehouse pick up. It’s now 9th Oct and I haven’t had a refund. It’s not a huge amount but is there anything I can do? My latest chat message to Shein says it has been escalated and…

I ordered a mug of my favourite band from this site on 15th September but haven't received it. I've sent them a number of emails but they have said I ordered a digital file not a physical item.. ! I definitely ordered a physical item as that was on the website. Has anyone else had problems with this site ?

I'm looking for some advice from anyone familiar with Visa debit-card chargebacks, particularly whether HSBC are correct in refusing/closing my chargeback. I paid On The Beach £6,251.49 for a package holiday using an HSBC Visa debit card. The payments were: 18/10/2025 – £120.00 14/11/2025 – £772.19 13/12/2025 – £772.19…

I had previously used the bike rental scheme Nextbike in Glasgow. On 27 October 2025, I received an email from them saying that the scheme was ending and that they would issue a refund for any remaining credit. After a month or so, I noticed that I hadn’t received the refund, so I emailed them to check on 1 December 2025.…

I am leasing a car, within 7 days of getting the car, the car struggled to stop when i need to let someone go past me, i immediately rang the RAC who came and did a diagnostics test which returned faults including breaking faults, deemed it undriveable. 2 weeks later the car got taken to the supplying garage (who initially…