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Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

EVRi Feedback Email
Have you received one of these recently, just to clarify something which I have written to the survey company about, unless you paid EVRi to deliver something, you are NOT the customer. The retailer/seller is EVRi's customer. LEGALLY if you have a problem with a delivery it is the retailer/seller's responsibility to…
wedding dress ruined by dry cleaner/storage - what to claim for?
My silk wedding dress has been discolored by either the dry cleaning process or where it was stored in the shop afterwards (moist atmosphere, sunlight & heat!) I am at the stage of making a claim online through the small claims court but am unsure of what to claim for. Obviously the main thing is to claim for the cost of…
Pharmacy (undeclared consultation fee) - Is this legal?
My elderly mother whilst on holiday became ill and she went to a local pharmacist for advice. The pharmacist gave advice and suggested two non-prescription products. She was charged £45 for the two fairly cheap products and she asked why so expensive. They said she had to pay for a consultation fee on top. This sounds very…
Double payment taken, refund not forthcoming
Hi there I'm an ex-Bulb customer for duel fuel that was passed on to Octopus. In the middle of last month I changed my payment date from the 1st of the month to the 4th. On the 1st, Octopus took the payment (over £350) and then they took it again on the 4th. I emailed the next day asking them to refund. Initially, they…
247 Stay warm - who do I report this awful company to?
Decided to get my boiler serviced in June 2019. It was working fine with no issues at all. However, when 247 engineer serviced it, he said there was a fault with it and suspiciously it was no longer working. Surprise surprise, this fault (which was non-existent until he looked at it) was apparently unfixable as the parts…
Refund for it not received Out&Out
I ordered a cushion box and cover mid May woth due date of early June. The cover eventually arrived in August. However the cushion box is getting later and later and is now due mid October. I moving in October so requested to cancel. They didn't reply to message or emails so as I'd paid with PayPal I put a dispute in. The…
EO Charging vehicle charger
I'm new to this and usually I'm pretty clued up on my statutory rights, but this one from EO has me stumped. About 2 years ago I purchased an EV charger through EO who directed me to their approved installer Energise EV and I received a discount due to the government grant (by doing this I gained a 2 year warranty with…
Service Charge Fees
We live on a relatively new estate (around ten years old) having lived on it since it opened. As a result of it being a new estate, grounds maintenance including cutting of grass in communal areas, waste bin emptying, and street lighting amongst other services are serviced by an Estate Management Company - one that has…
Non Refundable Flight
Hello I recently bought a flight off a provider called CheapFly shop to go back to New Zealand to see a sick mate. All very last minute as I wasn’t supposed to be going until Xmas. Needs must. I paid circa £1500 for direct flights return. I instantly got an email saying the are processing my order and they will be in touch…
Small claims for payment sent to UK account.
Can I make a claim against an individual for payment made to UK account from overseas bank account. Both parties live in UK.
Gym Annual Membership - Contract Not Signed and Payment Taken
In June, I received an email from my gym’s club manager offering me a loyalty deal to “re-sign” with them to receive 14 months for the price of 10 months. I accepted the offer by email reply and the manager called me on 28 June and took payment by credit card over the phone. Since then I have not attended the gym nor have…
Expedia/BA
Good evening This is a very complicated one, but I’m now completely lost as to what to do. I’ll try my best to explain the situation. Back in March I started to look at a summer trip. I found some accommodation via Expedia and decided to book the trip via them. I selected the flights, both outbound and return, along with…
‘New’ used car
Hi i purchased a new car yesterday through a well known company. Drove 95 miles to get home with it. Noticed when I got close to my home that there is a clicking noise when turning the steering wheel almost all the way round to the right, like a clunk. My partner has had a look and said it might be the CV boot or the like.…
Policy Expert ignoring Ombudsman ruling
I have made a complaint about insurance company policy expert and the complaint was upheld by Financial Ombudsman and redress awarded. Policy expert have ignored the ruling and despite the Ombudsman's request they didn't get back to me or paid mke anything.I have just let Ombudsman know about it as over a month of time has…
Moved: Factoring Fees
This discussion has been moved.
Evri - Contact for missing Parcel
Unfortunately I sent a parcel via Evri. The chat bot is useless and despite having a Barcode and also an incident number I've had no contact from them for 3 weeks despite emailing a number of times and contacting via the chat bot again. Question: Does anyone have a contact number or an email to get a claim form for a lost…
SCS No Fit Sofa
So we bought a corner sofa from SCS recently and it was due to be delivered today. We have a standard sized porch door and a standard sized front door and between myself and the better half we managed to extract out our heavy (very heavy) 2 and 3 seater recliners recently as well as get other sofas through the same doors…
Checkatrade 12 month warranty not valid
Having experienced a Checkatrade cowboy builder, they tell me that their 12 month warranty is only valid if the customer posts a review with a 2 week period of the work being completed. This can't be right surely? In my case the builder's repointing started to disintegrate after a few months, and now almost a year later…
customer service
I had an issue playing a game in william hill the machine basically froze and staff said there's nothing they can do its down to the company who own them so i complained to william hill customer service provided them with a video proving my point after 65 days they sent me an email saying they would pay me 320 as a good…
Robert Dyas Complaints
i ordered a click and collect parasol base. It was acknowledged the outer packing was split in transit but the item should be OK Told to check when I got home a click and collect was not the shops responsibility. When I arrived home and opened there was chalk crosses and sticky on the iteI have E Mailed Customer services…

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