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Plumber Issues
Hi, I recently contracted the services of a plumber to fix my water tank as it began to leak and the stopcocks became very difficult to operate. I don't know what I was thinking but I'd paid him all the money upfront( labour & materials). I had used this specific plumber before on past jobs and although some may view his…
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Ovecharged for a new boiler
I purchased a new boiler in November The person who sold it to me was recommended by a trusted friend. I was widowed in April of last year so i would say i was pretty vulnerable at the time and trusted the company. Normally i would do all sort of price comparisons. I knew I needed a new one as I had had a couple of leaks…
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John Lewis return of bedding
I have a John Lewis voucher and need a new duvet cover and duvet. A recent expensive 4 tog duvet I spent a lot of money on is too hot even in cool weather, sweaty, noisy and heavy, so I want to be able to look at a duvet before committing to keep it. With the bedding, there are a few sets I like and I want to see what the…
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Retailer won't accept partial return of an order
Hi all Can I get your opinion on this please. I recently bought two different styles of tiles for two different rooms online. I've used one set of tiles and have changed my mind about the other tiles. Its fairly common across the industry to not accept returns of boxes of unused tiles as they are produced in batches so…
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Consumer rights
I bought an lp player from hmv in march 23. My daughter has used it 6 times or approx she's been collecting lp. Then now she's been playing it didn't work then we tried different plug sockets then after a few the back outlet started ti smoke. My friend who worked for fire brigade advised stop trying and destroy wire. We…
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Plumber won't give invoice receipt needed for insurance claim
We had a leak from an immersion heater which caused significant damage to the two flats below. When it happened, we called out a plumber that we found on trustatrader.com and they came out and replaced the parts that caused the leak. We promptly transferred payment to their account and was asked to give Google feedback…
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Kynex (old Sure telecoms)
[Text removed by Forum Team] I had a call from them 3 months ago. They offered me cheaper 02 business mobile deal. I was tied with an another provider, they offered to pay the early termination fee what was the asked by my provider by than. It was around £560 and Kynex promised to pay that with no time. 3 months on now and…
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Can I do a S75 for this?
We stayed in an apartment in Spain in June for a month. On check-in, we were told that they had discovered damage to the parquet floor but that it was now covered by a rug, and asked us not to move the rug or any of the furniture. The furniture was a gigantic electric recliner, so we wouldn't have tried to move it anyway!…
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Plumber ignoring me.
We had a bathroom refurbished in April this year by a company we had
used previously for a small job. The plumber and his colleague were neat, tidy,
and cleaned up well so after looking at their previous work and comments from
customers, we decided to hire them for this job. We were asked to order anything we wanted…
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Cash Converters won't return my stolen property
This is my first post here and I hope someone can give me some advice. My guitar amplifier was stolen in late June - I immediately reported it to the Met Police and got a crime number. I had photos and the amp's serial number so I notified it to a few local shops including Cash Converters. About 3 weeks after the theft I…
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Needing new mobile contract
My current mobile contract ends on 9 Oct, so within the last 30 days. I smashed my phone screen last week and really need a new phone asap. After looking at deals l won't stay with my current provider. But can buy a new deal with new provider today or do l need to give my current provider notice and wait to buy till after…
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Misleading advert
Please relocate if this is not the right Section of the Forum. Our house insurance is with Safeguard. Back in May I got an email saying that I can register on their online portal and manage the insurance/submit claim online. The trouble is the customet section of their "online portal" is not available neither from France,…
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Extreme Seat Covers not giving refund
Hello, I'm looking for some advice. I placed an order with Extreme Seat Covers (seat covers for my car) back in February, received very little information from them and was told there were delays. I requested a refund in July, and was told I would get my refund at the end of July. This didn't happen. I understand that…
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Debenhams order but brand partner is not active?
Hi all, I bought a couple of dresses to try for an event from Debenhams and need to return one dispatched from their “brand partner”. However, the link they provide takes me to a brand that (on searching companies house) issued a wind up order in 2024 and their website is not active. Does anyone know how I can get my money…
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Extended Warranties
Hi I'm trying to figure out if I have any claim on what I believe to be a missold extended warranty. I am not sure if the car dealer or warranty company. There is a problem with my car which the finance company is trying to help me with (inside 6 months for CRA) as it relates to a very well known issue with the engine in…
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Car purchased in last five months from dealer - gearbox faulty
I bought a Nissan Juke from a car dealer at beginning of March. They gave me a three month warranty. They didn't take credit card so I did a money transfer from my credit card to my bank. In July it started making weird noises. I took it to Nissan who diagnosed a gearbox fault. I had travelled less than 1000 miles in it…
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Plumber overcharged through service company
Hi, I am looking to escalate a complaint to the Ombudsman but not sure if I that's correct because I can't see an option to complain about a service provider on their website. As a summary, I moved property last year and decided to rent my existing flat. I used a reputable high street estate agent (service provider) to…
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Consumer Rights Act 2015 claim
Hello, I am seeking some help with convincing our electrical appliance supplier that they need to help us with obtaining compensation for an appliance fault, which, after reading MSE's explanation of our rights under Consumer Rights Act 2015, I feel we are entitled to claim. However the supplier does not have that point of…
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Struggling to get a refund from Sanderson’s Boutique
Apologies as this is very long… My husband ordered a pair of shoes online from Sandersons Boutique on the 1st of July 2025. These were a gift for my birthday. The shoes were finally received on 15 July 2025. Unfortunately they were too small. I checked their website for information on returns and discovered that so time…
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Seller wants to refund my payment but I don't want to.
I purchased a caravan via eBay but not through the usual eBay process. In short, the newbie eBayer's posted a caravan for sale stating no bidding and left a mobile number, which we left a voice message of our interest in purchasing it. As I had not heard back, I called them Tuesday morning and they said they had been away.…
