-
Charged 83% over the quote.
Is there some consumer rights law governing the amount a vendor can go above a quote without warning? I took my car to a garage for new rear brakes. I was quoted £200 for discs & pads. I checked with a few colleagues, who said that was about right. I received a text to say the car was ready, but the front brakes were also…
-
Company slow to respond to return
I received two online orders from Welove bathrooms (based in Wigan). I notified them within 14 days of order using their online returns form as follows: 1. Order 1 I would like to return 2. Order 2 I would like to return 1 item (of 3 items ordered). I received a confirmation email of the completed form for both orders.…
-
TK Maxx refusing return — boots caused severe pain after one wear
Hi everyone, I bought a pair of boots from TK Maxx on 15th October. I only opened and wore them once, but they caused severe back, heel, and calf pain within a few hours. I’ve never had that kind of pain from footwear before, so I suspect there’s something off with their design or support. The boots are a…
-
Half price with purchase, what should my refund be please?
Hi. I purchased 3 items. The third was half price when bought with the first 2. I liked the third but returned the first two. They're now trying to deduct the full price for item 3 from my refund, which was double what I paid, should I not get the full refund for the 2 items I bought at full price or are they entitled to…
-
Domestic & General replacement appliance
3 years ago Domestic & General gave me a replacement oven as part of policy I previously had to repair/replace appliances. I didn't take out a new policy on the new appliance. The oven has now started causing an electrical fault in the house (trips the RCD) so is now faulty. I called D&G as "retailer" and Electrolux as…
-
SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
-
Legal advice needed - Value Doors - Will not honour warranty
Hi I had some new doors and windows fitted in April of this year. The company I used was called Value Doors and Windows and in all correspondence with them, including quotes, they used this name. When I paid, I had to pay to MR Home Improvements but thought nothing of it as the company clearly had a few different names it…
-
Trying to return item
We bought our daughter a doll for christmas online but when it arrived it was not the one we ordered. We have emailed the company but they are only offerring a 20% doscount and keep the item. Which is no good as it was our daughter who picked the doll and will be very disappointed in getting the wrong one. I know buying…
-
Was I right to reject my car under the Consumer Rights Act, or should I just take it back
Hi all — I’d really appreciate some perspective on whether
I’ve understood my rights correctly. I’m not a legal expert – I’ve tried to understand the
Consumer Rights Act 2015 as best I can with the help of chatgpt, so please
correct me if I’ve misunderstood anything. Background I bought a 2018 used car in September (around…
-
Washing machine - glass door explosion!
The inner glass on my LG washer/dryer exploded into the drum whilst on the last spin of its cycle! The glass splintered into hundreds of multi-sized shards of glass which shredded my clothes and embedded into fibres. I was washing a small load (a couple of towels and one set of clothing) on a 30 degree normal wash. The…
-
Old M&S Vouchers not accepted even though no expiry date on them
I found £160 worth of old M&S gift vouchers when doing some cleaning in my house. There is no expiry date on them, but they are pretty old; I received them in 2011, if I remember correctly. As there is no expiry date on them, I tried to use them recently and have been informed that since 30th September 2025, M&S have…
-
Airbnb chargeback
Airbnb attempted to return money to a closed bank account long story short, bank sent the money back to Airbnb and they won’t reimburse me
-
Left item in hotel room uk
Stupidly left my new laptop in hotel room, 100% it was left, now I'm getting stonewalled by hotel they have given me a case number that was 7 days ago, no further corrospondance, called the hotel premium number but was just told it was not there, I know it was. Where can I go from here
-
Chargeback on faulty PC
My son purchased a PC in September for Uni with his student loan. He is doing Graphic design so it has a graphics card to run the Adobe apps he needs. It worked OK for about a month then started crashing. Contacted the merchant who said to run some tests, which told us the RAM was faulty. The merchant sent out new RAM…
-
Gym Cancellation
Hi I’m after an advice for gym cancellation I had written via email in February this year to gym saying that I’m unhappy with the services and I wanted to cancel. I have proof of this email to valid address. I had tried contacting them via their app, telephone calls and finally had written email I had no response from them…
-
Scammed via Booking.com - Florida Sunshine Breaks
It is becoming clear that I have been scammed by a 'company' advertising a holiday rental, Florida Sunshine Breaks, on Booking.com - it was being booked for July 2026. Sorry if this is long I booked a property on booking.com in September and it was understood that I needed to pay upfront but that it was free cancellation…
-
Is this a buying scam?
After adverts kept popping up on my social media I bought a selection of items from Ocean Club. Bracelets, and a cuddly toy, all with QR codes to track ocean animals and the promise of helping the oceans. When the order arrived several items were missing and what was there was poor quality. Although the items were sent…
-
Merged: Promised refund but not getting one
This discussion has been merged.
-
Online purchase from Novaglo
Hi. I saw a general Ad for a menopausal ring which stated "The tiny ring ..." which I purchased for my daughter. It arrived yesterday, is huge and solid, also it was marked as a man's ring. I cannot find details for Novaglo and they have a Klantenservice Novaglo which responded saying that I can return it but have to pay…
-
Used Car -Dealer Demanding More Money
Yesterday my wife collected a new (used) car. The dealership has phoned today to say she owes them £500 as they included a deposit contribution that we weren't entitled to. She signed the order form and paid the amount on it (which included the £500). They are now saying there is an invoice (which we haven't been given a…
