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Uber One offer scam / false advertising – and similar becoming more common?
Hi, I've been getting scammed out of small amounts of money by big companies more and more often recently. Have other people been experiencing similar? Is there anything that can be done. I'll explain one example of it below, but it's just a generally pattern where the company makes a mistake that costs me money, and then…
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Faulty bed
hi I bought a 'Heavy Duty - reinforced' divan bed base, from Divan Base Direct, in Dec'25…delivered in Jan'26. 2 weeks ago, the bed corner, collapsed. My son, is special needs….he weighs about 11 stone. The bed broke, where his feet would be. I bought a 'heavy duty', so it would last…i dont think 8 months, is 'fit for…
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Samsung broken TV - no support from manufacturer or retailer
Hi, I bought a Samsung TV in October 2024. At the beginning of August it just stopped working. I have not physically damaged it. I bought from the EE store (who no longer sell TVs) and they have flatly refused to help me as it is outside of the year warranty. Samsung say I need to speak to the retailer as they would only…
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John Lewis customer service
We had a new integrated fridge freezer delivered and installed by John Lewis in July. During installation the fitting team dropped one of the doors on the adjacent worktop causing damage to the edge of the worktop. They said JL would call to sort it out, but it was 5 days before we got an email offering £250. There was no…
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PayPay claim denied twice. Advice pls?
I ordered a camera from the States to be delivered to my home using the three-in-one PayPal payment method. The goods didn't arrive, and I couldn't get a reply from the seller; even their phone line was dead. I opened a PayPal resolution (the complete script has been uploaded). They said they received a FedEx tracking…
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Amazon Renewed Rip-Off
I bought a phone on Amazon Renewed on 8th August. It was £330 (Iphone 15) and around the same price as other refurb phone sites but I thought Amazon were a reliable company. Like all the items on their Renewed site it was supplied by a third party seller. At the time they had generally very good reviews The money was paid…
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Flannels/Fraser Plus Refund
Hello all, I purchased a bag through flannels on a Fraser plus card. When it arrived it was much smaller than I envisaged. So I requested a return. I was sent a tracked 48 hour parcel force label. I posted the bag from the post office and was given a receipt. It was not weighed, I have been advised that as it was a prepaid…
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B and Q third party online seller issues
I purchased garden matting online from a B and Q authorised seller and tried to cancel the order the same day. There was no facility to request cancellation the only time the company got in touch was to say a few days later it was too late to cancel as the order was being shipped. There is no facility to contact the…
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Hisense TV only lasted just over 2 yrs.
Before anyone says. YES I GET 2Yr warrantee, but I expect a TV to last longer than just over 2yrs and thought wrongly that Hisense would be more understanding. I bought a Hisense TV 2 years ago and the warrantee ran until the 30th Jul 2026. The TV started to have a line across the screen on the 12th August 2026 Just over a…
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Advice Needed Chasing Fraudulent ‘Teak Plantation’ Companies
My father invested £82,025 in three teak plantations and one bamboo plantation in Costa Rica between 2012 and 2014. This is on top of about £2million that he has lost due to investing in other ‘cold callers’ who, as far as we can gather, are also fraudulent organisations but getting ANY form of help from Police, FCA,…
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Fake Fedex Account Set Up Using My Personal Info., Now Being Threatened With Debt Collectors
Hope this is the right forum for this . In early January my credit card company contacted me to say my card was being changed before it's due date for security reasons but that no fraud had taken place on my account. Sure enough all is okay with my credit card transactions. Early February out of the blue I receive a letter…
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Willowbrook Riser Recliner Chairs
Oh I wish I had seen this website before I bought our reiser/reclinersfrom Willowbrook. My husband and I wanted to future proof while we had the money and so started looking for riser/recliners. I ticked a box requesting a brochure from Willowbrook and within 2 hours had a phone call offering a home visit with a sample…
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Beware of Amazon Prime Unauthorised Credt Card Withdrawals
This is a warning for anyone who has their credit card stored with Amazon. On 2 occasions, they have taken money from my account for Prime membership without my permission. Fortunately, I spotted the emails and cancelled immediately. The explanation was a 'system generated email'. When I complained to the UK Head Office,…
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D&G Boiler Claim
D&G accepted BER boiler claim and £750 contribution but now refusing because I arranged urgent replacement. Hi all, Looking for some advice. D&G/Baxi maintenance plan on a Baxi EcoBlue 28. Boiler repair attempted but failed. Required gas valve was later confirmed obsolete. Baxi declared the boiler Beyond Repair (BER).…
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Used car with undisclosed faults! How to proceed? Return & full refund vs Keep & partial refund
Hi I hope I can find some advice here. Sorry for the long text in advance! I bought a used 2017 car from an independent dealer. After using it the last 24 days I discovered some issues I wasn't aware of. I am undecided if I should try returning the vehicle for a full refund or if I should ask for a discount. I am not very…
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Amazon - customer service - email address issue
This discussion was created from comments split from: How to make a compliant against Amazon UK.
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manual / voy money back guarantee problem.
Hi all! Has anybody else had problems with rhe Manual (now Voy) money back guarantee? I bought their hair loss tablets, and followed their rules to the letter ie uploading monthly progress photos. They simply haven't worked. So I claimed on day 180 (you have to claim between days 180 and 210) and then multiple times after,…
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Money stolen but building works not carried out
Hi, advice needed please. We hired a builder to fit kitchen units and paid £1250 upfront for materials (50% of the overall cost). He messaged us on the day to say he’d been taken to hospital and spent the next 6 weeks reassuring us he was on the mend. Finally he messaged to say he was now able to start the work and we…
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Flights cancelled a month ago by booking.com - they holding my money.
Hi everyone, I am looking for some advise. I booked and paid for an AirAsia flight through Booking.com Flight leaving from UK. AirAsia cancelled the flight on 24 July 2026 because of middle east situation, and I requested a refund through Booking.com It has now been almost four weeks. Booking.com keeps telling me that they…
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Tayna car battery leaking acid.
Earlier this week I ordered a car battery from Tayna. It arrived at lunchtime (I'm working from home), so I unpacked it and put it on the floor. The instructions said "remove the black vent", so I removed it, then returned to work. After work I wanted to fit the battery to my car. However, I noticed droplets of acid and…
