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Hotels.com Refund Nightmare.....
Hello, I'm having a nightmare experience with Hotels.com and could benefit with some friendly consumer advice. Three days ago, I booked a nice hotel room in London for one night, which was non-refundable. Having booked, I realised that an old debit card was linked to my account and had been used to process the booking.…
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Zalando refusing refund
Hi, Has anyone else had problems with getting a refund from Zalando? I returned a pair of trainers, unopened, via their delivery partner Evri. Two weeks later I had heard nothing from them and not had a refund. After contacting customer services and filling in various forms, they finally said that I would not be receiving…
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High value item missing/stolen from parcel - retailer refusing to refund
I recently ordered a jacket from The North Face for £230 along with two other, lower value, items (booths & t-shirt) which were to be delivered in two separate parcels. I collected both from the local DPD collection shop on the same day. When I opened them at home, it was clear that both parcels had been damaged/tampered…
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Damaged DFS sofa
How should I proceed? I ordered 2 DFS electric recliner sofas in August, they arrived end of November. On delivery, one sofa was absolutely soaking wet - apparently a leak in the delivery van caused this. I refused delivery of that sofa due to the damage. I had to chase DFS to get any updates, to be told it’s been fixed.…
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RyanAir Website Glitch
Hi all, Please can someone help me understand my options. When logging into my Ryanair account today, as did many, their flights appeared as cancelled. I obviously took that as the truth as their website, not just app, told me it was cancelled and to request a refund. So I did. In the meantime, I had to shed out an extra…
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Avon product return.
I recently bought a skin care product from my new Avon lady. It is a face skin serum. I have very tolerant skin and don't normally suffer reactions to products. However I used this product for 3 days am and pm after washing my face and each time it left my skin burning and irritated. So I tried it one more time without…
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White company refusing to take back faulty Christmas tree
Good evening, I've never posted on here before, but I really need some help please and I'm hoping you can all give me the insight I need to challenge The White Company. This time last year I bought a Christmas tree from them for £425. I used it for three weeks, packed it away in one of their Christmas tree storage bags and…
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Multiple items I want to return them all.
I purchased four bed protectors from an on-line bedding store. They arrived today. On opening I found it was marked with orange marks (make up? rust?). I have not opened the other three, but one clearly as a thick black hair on it. I've contact the supplier and they are bring difficult. I asked for a full refund and they…
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Debenhams phone number
Hi, I ordered two items from Debenhams and only one arrived. I've been emailing back and fore for two days, the customer service is shocking. I've requested a replacement or refund, but now getting no response. Anyone have any contact numbers for debenhams? I've googled but it comes back with nothing. Thanks in advance. 👍👍
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Forced ticket purchase
Hi this is a odd one so please bear with me.. My child goes to a dance theatre as part of that group she does performances as she has one upcoming we paid for to do this not a problem with that the issue has arose because they want us to buy a minimum of 3 tickets for the performance at £57 each we have bought one as we…
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PayPal credit - unauthorised payments
Hi all I was hacked yesterday and the person who hacked me managed to gain access to my PayPal account to buy goods worth a total of £700. This was completed during 1am in the morning. when I woke up and realised what had happened i immediately reported it to PayPal and told them it was unauthorised. This was approximately…
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Online Refund to e-gift card
I returned an order to New Look and apparently accidentally ticked refund to e-gift card rather than original payment method of credit card. Something I know I would never have willingly chosen particularly given I rarely shop there and it was for over £100. I did complain at the time asking for this to be corrected but…
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Consumer Rights With Broadband Supplier
I have been with Zen Internet for a few years and when I was with them at my old address, they were very good. However, when I moved house things went a bit downhill. They said that I had to have a new account but they managed to mess this up and initially they were trying to activate my service on the old account and it…
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Kenwood finally said they'd replace toaster, a month later.....nothing and can't get any answers
I bought a kettle and toaster direct from Kenwood, and received the warranty info even before the items. The toaster broke mid October, I reported it online and waited.....well beyond the 10 working days advised when submitted. Then rang and repeated a lot of the same info as submitted online, then waited. Eventually on…
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Rejection process for Jaguar F Pace
I bought and picked up my new Jaguar F Pace on 22nd November 2025 and the next week I realised there was a huge oil leak out the bottom. The car got recovered and dropped off to the Jaguar LandRover garage on 1st Dec 2025 where it is still sitting without even been looked at. Has anyone had anything similar, what are my…
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Moved: How to reclaim insurance excess following an accident to our car.
This discussion has been moved.
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PCP car agreement terminated in error by finance company!
Hello fellow members. A friend is in a difficult situation. She bought a car on PCP, and to cut a long story short, the finance company terminated the contract by mistake. She was behind on payments and had a payment plan in place; however, they still cancelled it without warning. When she challenged this and raised a…
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Royal Mail redirection in wrong name and unable to talk to someone at Royal Mail
Hello, I recently moved house, and I filled in and paid for a 3-month redirection. I had the first post today, but it's in my sister's name (!) and not mine. There was no room for error on the form I filled in, and of course I filled in my name. I rang Royal Mail customer service today and had to wait for over an hour to…
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Moved: Barred from O2
This discussion has been moved.
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If email isn't opened, is notice given
As a
Tradesperson registered with Rated People for 10+ years, I feel too strongly to
not let others know of my recent dealings them. We were on a
plan costing £150+VAT a year. We only
used their service sporadically, purchasing four leads since 2023. Recently,
Rated People undertook a migration scheme, whereby they moved…
