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Faulty Brand New Car - Final Right to Reject
I bought a brand new MG ZS Hybrid less than 5 months ago and last Friday it totally broke down on whilst driving on the motorway with a complete loss of drive. It needed recovery on the back of an AA truck from the hard shoulder. I've had many issues with the dealership - a large, well known operation and official dealer -…
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Window issues
Hello We bought some alu windows and doors from a window manufacturer. After we bought them they said they were too busy in install themselves so put us in touch with their recommended installers. Over a year or so, we noticed some issues - doors catching/dropping and not closing properly, the trickle vents are too close…
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Return of goods
Hi, We have some goods which were ordered online. These were delivered in perfect condition however we didn't like them. So we wanted to return. I filled out the companies return form but they said because the card was in someone else's name they couldn't action so had to fill the form again. Which I did with the correct…
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Windscreen replaced by Autoglass, still faulty – seeking advice on warranty and rights
What did you buy? Replacement windscreens for a Mercedes C-Class (W205) under insurance claim (via Autoglass). When did you buy it? * First standard Autoglass windscreen installed: 16 Oct 2024 * Second standard Autoglass windscreen (due to issues): 29 Oct 2024 * Mercedes OEM windscreen installed (after complaints): 22 Jan…
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No Response From Holiday Company
A week ago I booked a holiday with a relatively well known villa holiday company who for the moment shall remain nameless. I paid a deposit of nearly £200 with my credit card. I have so far not received any confirmation of my payment or booking either by email or in any other form. Neither am I able to log in to or create…
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Is the company responsible for collecting large faulty items?
I bought a portable air con from Aosom MHSTAR UK Store via AliExpress and it's faulty, but they're saying that I have to to take it to the post office and return it myself, which is impossible as it weighs about 30kg and the box was held together with plastic strips which I obviously had to cut to open it. I thought the…
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I want the new windows removing ( leaking in air) HELP PLEASE
Hi Help please .I will try to make this short as possible. I was advised by the installer they would come to fit a new patio door and a window in December 2024. The company did not send anyone or even notify me they were not coming ,even though i moved everything clear as requested. They came in January 2025. Both were…
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Faulty car
Hello, This may have been covered before and if so I apologise. i purchased a car from Cinch which had performance issues almost immediately after receipt. They booked it into a local garage but because the fault was intermittent they could only go on the symptoms i described which pointed possibly to a brake issue. they…
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TJC refused to repair ring without charging me, sent it back to wrong address
I ordered a ring from TJC November 23. One of the stones fell out in May 25. I contacted TJC and I was told to return the ring and the loose stone to them. TJC tried to charge me for a repair which I totally disagree with as according to the consumer rights act goods must "... Last a reasonable amount of time..." In my…
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My brand new car is faulty
I purchased a new car on the 11th of Sept 2023, and picked it up 12 days later. On the 28th of December the 12v battery failed. Roadside assistance jump started the car, but the battery failed when the car was switched off again. I called the dealer the same day, but they said they couldn’t look at the car until the 22nd…
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Private Dentist Ignoring Me
Hi, last year I had a tooth out by an nhs dentist and developed an abscess which turned into sepsis and I spent 3 weeks in intensive care. A recent check up revealed some serious problems with a number of upper teeth having fractures and loose probably due to the abscess. I was told I have to have a number of upper teeth…
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LeShuttle Booking
Could do with some advice on this before I respond to my card company - 1. On 23rd March this year I booked a crossing with le shuttle, which was for travel at end of May this year. 2. I was travelling for an event that was cancelled- which was unconnected with le shuttle. 3. Le shuttle terms allow you to move the booking…
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PS 5 Controller replaced - Reasonable length of time
Last year, (13 months) Sony replaced my daughter's PS 5 Controller with a brand new one. It lasted 14 months The new one has now developed the same fault as the previous one "Drifting" Question. Would the Consumer Rights Act (Last a reasonable time) apply to the brand new replacement ot when the PS5 was first bought. We…
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Meet and Greet Parking Heathrow
Post edited to just state my experience. I used compareparkingprices co uk to book meet and greet parking at Heathrow. The operator is Express Parking Heathrow Ltd. For my stay period the upfront price was £81.49. The drop-off and pick up is in the Meet and Greet area of the terminal Short term Parking. What they don't…
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Xiaomi possibly refusing refund - Section 75 or Chargeback?
I purchased a new (£300) smartphone for my missus in May (15th) on my Credit Card (Mastercard) and after an OTA update last week - the sim card slots in the phone stopped working - i.e. no cell signal at all. I've tried everything I feasibly could, even before getting in touch with customer services, which is; Restarting…
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Dodgy gift cards
Hi all, I was given two digital reward codes, which I converted into prepaid virtual Mastercards (branded and marketed as flexible options). What I found instead was a system that seems almost designed to frustrate use: * The cards don’t support 3D Secure, so they’re rejected by most decent online retailers * You can’t…
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Checkatrade 12 month warranty not valid
Having experienced a Checkatrade cowboy builder, they tell me that their 12 month warranty is only valid if the customer posts a review with a 2 week period of the work being completed. This can't be right surely? In my case the builder's repointing started to disintegrate after a few months, and now almost a year later…
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Does it sound likely or unlikely that we’ll win our Section 75 claim against an airline?
Back in March, myself, partner and our toddler were due to go abroad with a reputable, well known airline/holiday provider. At no fault of the airline to begin with, we’d ended up getting to the airport later than planned due to a sudden accident closing the motorway down whilst on route and arrived at the check-in desk…
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Garages won't do warranty repairs
Hi, can anyone advise? I recently purchased a used car and its been a nightmare! Management light and instruction to have repaired 3 times now. Dealership instruction is to go through warranty. However I have tried numerous garages and not one prepared to carry out the work once they realise they have to through warranty.…
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Lost cause? Help with Vinted/InPost
Hi all I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong! I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive…