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IKEA delivery - won’t help carry sofa?
We bought two sofas from ikea and paid for delivery - they’ve missed two delivery dates so far which is majorly inconvenient but that seems to be par for the course with ikea. What’s more concerning is that they say they cannot guarantee that the driver will help carry the sofas. They only guarantee kerbside delivery and…
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Refund - Dorothy Perkins
I recently purchased a fair amount of dresses for NYE - a selection to try on for myself and my daughter - I used Klarna as my payment method. Unfortunately the whole order needed to be returned - on registering the return the system only gave one option to refund to a gift card and not my original payment method. I…
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New roof installed to fix a leak, leak came back worse in 6 months. Roofer now avoiding me.
Hi everyone,I need some advice on a roofing nightmare that's been going on for over a year. I live in the upper floors (first & second) of a Victorian terrace, with a separate ground-floor flat below. For about 7 months, we had a persistent leak under a dormer window. After repeated (and expensive) patches, it got…
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Amazon: Faulty Twinkly Lights, Consumer Rights Act 2015
Hi, I have some Twinkly Christmas Lights (actually six sets of them), and I noticed on unpacking this year that my most recent set was faulty. I purchased this from Amazon for £168.00 on Fri 25 Nov 2022 using a credit card (Amex). The lights were used for two seasons (2022 and 2024 - I didn't use them in 2023), and when I…
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Dog training service not delivered as advertised – refund process stalled
I’m hoping for some advice on a consumer dispute I’ve been unable to resolve. I paid for a dog training programme in July based on claims that my dog would be able to be off leash at the end. Unfortunately, that outcome wasn’t achieved — my dog is not off-leash capable. I contacted the company in early September. They…
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Refunds
Hi everyone I will keep this short but can add more details if required. I can't seem to find the exact answer to my question in the Forum. I bought an item from George (Asda) and it arrived broken, so I contacted them and started a refund request. This has now gone through but they are only paying me for the item and not…
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Cancelling the Times subscription help needed
Hello, I signed up for a free trial to the Times subscription. A week before the first payment was due I tried to cancel but there was no option to cancel in the account part of the website. I googled how to cancel and the answer came up with an email or phone number to use. I sent a cancellation email request. I then…
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How long should a sofa last
2 years ago I made an error of purchasing a recliner leather sofa from The Sofa Collection through the Daily Mail shop online. This so called leather is splitting and worn badly. I also had to call out the company to repair stitching on the arm which needed redoing. The company have confirmed that the warranty was only for…
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Moved: De'Longhi UK coffee machine repair
This discussion has been moved.
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Central Heating and Bioler Cover Renewal
Hi, I have a Central Heating and boiler cover which I took out in another property which covered the Gas boiler and central heating and also included pipes and electrics. I moved home in September to a property that has Oil Boiler so the insurance company did not cover the boiler so when I tried to cancel the policy which…
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Advice needed
Ordered an item for christmas wrong item was sent emailed there custmer services to inform them of the mistake,they stated that faulty or returned goods would be at the customers expense but as they sent the wrong item in the first place surely thay are at fault ,A s it came from china they want me to return it back at my…
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Need guidance on refund from Credit Card company over missold Hotel booking.
Happy New Year all, I need some guidance on next steps as my credit card company has rejected my claim against a booking agent on a Hotel that I have essentially been mis-sold on. To remain coherent and concise, here are the bullet points of events in chronological order: July* I booked a hotel for a stay in December in…
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Duplicate home insurance policy reclaim
I've recently became aware that for the period of Dec24-Dec25 I have been paying two house insurance policies. I had a policy with Source Insurance, through a local broker for Dec23-24. I received an insurance renewal email from Source in Nov24. I contacted my broker for a renewal quote in Nov/Dec24 and I didn't wish to…
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Question about being banned from refunds from Amazon?
Hello, Got an email recently from Amazon which stated that 'Hello, we have noticed an unusually high number of refund requests on your account We understand that occasional problems with orders are expected in the normal course of business. However the unusually high number of problems that you have reported with your…
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Correct restaurant name, incorrect location
Good morning all and happy new year!. I hope we are all okay and had a lovely evening. I purchased my mother a voucher for her favourite restaurant near her house about just a week ago (Christmas Eve) and give it to my mother for Christmas. A couple days later my mum has pointed out that it’s the correct restaurant however…
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Faulty headphones broken hinge. John Lewis refuse repair still in warranty
Could you please give me advice how to claim for repair or replacement and not be charged because it is still under warranty.Bought online 21 November 2024. I paid £104John Lewis is refusing to give free repair or replacement for Sony (WH-ULT900N) Headphones still covered by 1 year manufacturer warranty. Customer service…
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Merged: Misleading Pricing and sale reductions
This discussion has been merged.
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Unasked cancellation and refund after email stated shipped
Hi, I bought a TV on 4 Dec 25 from a .co.uk website after asking google ai 'is this a real company?' and getting a positive answer. It is a UK LDT with a companies house nymber.. I have since checked what they say in 'about' on the website and the answer is a 'european online retailer' for a chinese company. The price was…
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Car Dealer
Hi there. The other month I went to view a Car at a local Dealer with the view to buying (finance was sorted) and to test drive. Got to Garage as arranged. Car had moved from front of Forecourt to the side ready. Car Dealer son was there as he was away although he'd been messaging and ringing. Son went to get the Keys…
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Distance purchase of a car
This is just hypothetical. I have bought and paid for a new car entirely without setting foot on the dealer’s premises. The car has been registered in my name, but I have not picked it up yet. If I decide I don’t want it after all, can I use the 14 day cooling off period and simply cancel the contract without picking up…
