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Sony WF-1000XM4 battery issue
I have had my headphones from EE since February 2022 they are out of warranty. They have had the battery drain issue for roughly a year but I thought it was general wear and tear. Anyway after researching this is a known major fault with the device. I sent them to sonys repair centre and have been quoted £140 for a repair.…
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Poor customer experience
Has anyone else been caught out by a retailer withholding a refund for an online order, advising tags weren’t attached to a product when they received it back? Item was sent back with tags after trying on. What are my rights where this high end retailer wants me to take the goods back, and they hold all the cards, as I…
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Faulty Bailey Caravan
Hi, Newbie after some advice please I bought a brand new 2025 Bailey Grande GT75 Portofino Caravan from a well respected dealer I've been using for several years. It is already leaking water in plus has some cosmetic issues not seen at collection. Initial order was placed with the dealer on
23/10/2024 and I took delivery…
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Peugeot Boxer van
Good morning so bought a boxer van 7 months ago had it on finance and its blew up I've had a quote for 6-8 grand to fix it however from speaking to the garage they have stated it should of lasted a lot longer based on the vans history?? do i have any legal stance on this? Thank you
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Mobile Phone Tariff Cancellation
I am on a rolling 30d contract with EE - they have sent me a text (and I cannot see any reference to this when I login on my PC) that says my tariff is ending. This tariff was created when they bought out Plusnet and took over their customers - it has always been way cheaper than anything they offer publicly. I assume that…
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B&Q insists refund of online purchase made using gift vouchers in the form of credit note
Hello I've seen similar questions being asked but nothing directly addressing my situation so am hoping you can offer me advice. I used a B&Q gift voucher to make a purchase online. I then returned the item under the Distance Selling Regulations within the 14 day cooling off period. B&Q insisted that my refund be in the…
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Faulty used car
Hi, I'm new here and really after some advice, please. My daughter bought a used car at the end of April this year. She paid £6500 for the car but £1000 of that we paid as a deposit on our credit card. She had a personal loan for the rest (not a car loan). She bought it just before she had her driving test, so we brought…
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Bookmaker Data Breach
Email today from one of my online Bookmakers The nature of this incident means that regrettably some of your personal information has been impacted. Importantly, this does not include passwords, ID documents or any usable card or payment details. However, we want to be transparent with you and are therefore making you…
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Poor car dealership experience
Hi, After some advice please. We took our family car to an official manufacturer dealership for service in March. After the service the front left wheel fell off whilst driving causing surprise and predictable damage to front left bodywork, wheels, brakes and suspension components. The garage admitted that this was caused…
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Help with rogue trader
I had a tradesman come and do some roofing work last year. The company was called Beta Roofs in Rotherham. I have tried making contact with the tradesman and they have ignored me completely even after sending letters via CAB. Has anyone got any advice? Even taking legal action, there is no guarantee of getting my money…
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Specsavers refund period exceeded. Can I still claim?
I bought a pair of in-the-ear hearing aids on1/10/24 and they keep falling out. Due to my husband dying, I missed the refund cut-off day. Wearing the aids while doing normal activities is very different to sitting still in an audiologist's office. I should have been prescribed behind-the ear-models that stay in better.
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Next 28 day return policy
On 7th June, I went into a Next store and bought a pair of jeans. I tried to return them today for a full refund and was told that I had to get a voucher as it was outside of their 28 day full refund returns policy window. I was told that they start their '28 day' clock from midnight the night before (16hrs before I even…
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Booking.com & last minute cancellation.
I booked accommodation in a bungalow on a site in France in April. It was very specific in that it was critical that we were staying at that location. It was a specialist paragliding holiday and there were two sites open at this time of year on the dune (Dune du Pyla). It would not have been practical to stay even a few…
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Return of non-faulty item.
I think I know the answer to this but I bought some clippers
from Argos today and have used them once. While they're not faulty, they're
absolutely awful so I'm here to ask if there's any chance of me being able to
return them at all? Thanks.
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Samsung galaxy book4 laptop missold
I recently bought a Samsung galaxy book4 via their app, taking advantage of a good trade in offer and app-only discount. After using it a few days I checked storage and found they'd sent the 256gb version rather than the 512gb one I'd ordered. Thinking it was a simple mistake, I contacted their customer services, only to…
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Warranty confusion
On 28th July 2023, I bought a quite expensive gaming laptop from MSI. It's recently developed faults. No problem, it came with a 24 month warranty. Yet the website says that the warranty expired on 25th June 2025. That's just under 23 months after purchase. So, what are my rights? Should the warranty be legally still in…
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Faulty boots, shop asking me to jump through hoops
Hello and thanks in advance. I purchased a pair of boots in early April 2025 to use for stable/yard use and trail type walking. They were £124 and advertised as waterproof. The label in the tongue says waterproof. I've worn them about 12 times, and each time my feet have been soaked. I initially though it was my feet…
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Damaged Air Source Heat Pump
Good morning I recently had an Air source Heat Pump installed and the fins was damaged on completion. I notified the company and an operatives visited and tried to repair them. A small amount was not repaired due the excess dent, they explained this will not effect the performance or any warranty etc. I asked for this to…
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Faulty 2nd hand car from main dealer - reassurance request
I purchased a car for approx. £9k in Feb of this year. within 2 months i got Engine management lights (code read as DPF related) so i returned to the dealership. long story short this has repeated a further 3x within 6 months of purchase, each time the same fault re-occurring. So I read up on the CRA and pushed for a…
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Faulty Brand New Car - Final Right to Reject
I bought a brand new MG ZS Hybrid less than 5 months ago and last Friday it totally broke down on whilst driving on the motorway with a complete loss of drive. It needed recovery on the back of an AA truck from the hard shoulder. I've had many issues with the dealership - a large, well known operation and official dealer -…
