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Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

Unusual £800+ Debit Transaction – Fraud, Impulse Spending, or System Error?
I’m hoping to get some advice about a situation I’ve never come across before. It involves my friend, who has a serious mental health condition that sometimes leads her to engage in uncontrolled shopping sprees. Recently, she discovered a debit card statement showing a payment of over £800 from a company that, as far as I…
Wren kitchen faults
We had a Wren kitchen installed in January using their fitters. Less than 6 weeks later one of the wall units fell off the wall. This fell on partners hand causing pain and bruising. It also damaged the new quartz worktop (Wren), new LVT flooring, new cooker hood, microwave, kettle, 2 phones and plates etc. Told Wren asap…
Amazon Return Issue
I bought a portable bath tub from a company on Amazon, it was slightly too long for my shower so I looked to return it, as the item is very large there was no option available other than contact a delivery company, The delivery company who brought the package, Evri, had no option on their website to search for the company…
Hotpoint issue
New fridge freezer only 2 weeks old. Horrendous noise. Engineer came out yesterday and reported faulty compressor. Hotpoint dismissing engineers report and saying it’s fine. What can I do? I bought it directly from Hotpoint.
Blinds2Go disputing claim
I ordered one of the Blinds2Go electric duo-roller blinds (basically 2 blinds that can operate as one). Opted for the Twist2Go fitting rather than drilling, so its basically like those extendable curtain rods where you compress it down, put it in the gap then it extends out to hold itself in place via tension. On their…
Service Plan Refund
I am frustrated with Resolver as it does not seem to do anything to get my refund back from Toyota UK, specifically Hills of Woodford. It keeps going round and round sending emails with no response. My service plan ended with the old car but the manager has still not refunded me the balance. What to do or any advice on how…
Samsung Trade In - is it their responsibility for safe return of device
So I have bought a new Samsung phone and am trading in my current phone for an intstant discount on the item via samsung.com (needs to be returned within 7 days). The entire process and promotion is run by Samsung. See this link - scroll down until you see 'trade in' and click 'Yes…
Ninja fault at 20 months
HiI bought a Ninja 15-1 on 24/12/21 from Argos at £269.99. Ninja provide a 1 year warranty (2 years if purchased after Jan 23) and Argos also provide 1 year Warranty. Developed 'shut Lid' and 'Slide' fault at 20 months, rendering all functions unusable. On consulting the internet for trouble shooting ideas it is apparent…
Online Bathroom Supply and Fit Company
Hello folks, I apologise if I have come into the wrong part of the forum, I have had a good look around and feel this could be the best area to seek some advice. In November I paid £4000 to have my old bathroom completely ripped out and a new one fitted. I done the sensible thing and got numerous estimates from different…
Small claims court - car issue
Hi do I have any grounds to take a car Garage to court over a repair bill. I bought a car mid February and the Aircon didn’t work on it. I assumed that it just needed a regas when I’ve done the re-gas it lasted the day. so I knew then that there was obviously a leak so I took it to get checked and it’s the condenser. The…
Sky Glass Tv Fault.
Hey folks. Our Sky Glass has been playing up since we received it. The screen keeps going black. The sound works, and we can change channels, but there is no picture on the screen. The menus do show up. We did get it resolved a few weeks after it first arrived, but the problem started again two weeks ago. I just spoke to…
Chain snapped in 3 month old bike?
So I bought an ebike from Evans at the end of January. i had it a month and it failed the battery died. I took it back they had it a month and ended up giving me a new bike. new bike lots better been giving it a good go… anyway two weeks ago I was riding and the chain snapped! I spoke to the manager he said bring the old…
help with booking made through agoda
hi i made a booking for 1 night stay in manchester through agoda, got my booking confirmation, and they took payment 3 days before the planned stay, but when i went to the apartment, the security code they gave me didn't work, i double checked i was at the right apartment, and i was, number 18, then i hears somebody was…
Non refundable hotel booking - what are my ACTUAL rights?
Hi. What are my ACTUAL consumer rights on this? Booking made via 3rd party. Choice of rate X at lower price. Non refundable cancellation. Rate Y, over £100 more, fully refundable. I understand that there should be a reasonable fee added for admin in the event of cancellation, but moreso if there is little notice as hotel…
Poor building work
I've had some building work done, it was almost complete, but I told the builder to fix issues before doing the final bit of work. I have photos before after and during the work. The issues include, damaging the membrane of the house when drilling out bricks. they claim these puncture marks could have already been there…
short term right to reject on a used car - Issues since day 1
Heya folks, Wondering if I can get some help / advice. We bought a 4 year old used car from a dealership called Carsa in Bolton in October last year. The car has had issues since day 1 - and it was evident, their pre sales 200 point checks, completely missed the egg on the sidewall, windscreen trim failing, and a front…
Another complaint about Littlewoods
I'm really fed up with Littlewoods online and I'm after some advice please. I set up a direct debit some time ago for my littlewoods catalogue. I've long since paid my account off but littlewoods continued to take the direct debit. Now I'm in credit £288. I had a message saying they would send it to me and I managed to…
Land Rover engine failure
Hope you guys can help here, We bought a Land Rover Discovery through Carmoola finance on 02/11/2024 from a registered AA approved dealer of there recommendation. We had some bugs in the first few weeks (washer bottle leaked, coolant cap broken) but on 16/03/2025 the car engine stopped at 60mph on the dual carriageway. AA…
Refund due after material change to ticket?
Hello, I've spent a fair chunk of change (4 figures) for a vip ticket to see a musical act. When I bought it, the extras listed where very specific. I've had an email from the ticket vendor, the company I bought it from, yesterday. In the email they informed me that 2 of the extras have been removed and nothing else has…
Advance notice of New Fee and deduction date
How much notice does a company have to give its customer when taking an annual payment for the provision it provides. eg. we received e-mail communication advising of the revised price for the forthcoming year on 20th March and the payment would be taken on the 24th March, which doesn't seem to offer much opportunity of…

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MSE News

Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.

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Consumer rights

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