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Faulty Samsung TV can I claim a section 75 resolution?
I bought a £1500 65 inch TV from Samsung online shop and paied via Samsung Glow finance. IIt developed shodows within a year, an engineer visited and said it was faulty and repaied it. Within a year it happened a gain and another enginer visit and replacment screen. It happened again and they said I can have another…
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Appliance repair taking too long
Hi all I have a 2-year old Sharp heat pump dryer that developed a fault 3 weeks before the manufacturers warranty ended. Luckily I had purchased an extended warranty as the machine cost over £450. Seven weeks in, three engineer visits, four days taken off work, three new parts fitted, and two last minute cancelled engineer…
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Damaged on delivery, no collection, no refund PROBLEM!
Please help/advise. I bought a Bosch washing machine from BSH home appliances on 16 Dec 2025. It was delivered on 09 Jan 2025 and was received damaged. I reported the damage immediately that day and as instructed sent images to customer services. In the past 3 weeks, I have sent at least 7 more emails asking when the…
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Hisense dishwasher failure after 3 years
My Hisense dishwasher HV661D60 failed completely after 3 years. It cost over £400 to repair as it needed a replacement pump and a replacement control board. This is unacceptable as an internet search revealed that dishwashers should last from 6 to 20 years depending on quality of construction and level of usage. As a 2…
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How long can a company retain your credit Card details?
Earlier this week I found a charge on my credit card for a service (IT VPN) I stopped using back in October 2022. I have not had any correspondence with the company since I stopped using them back in 2022. My credit card I was using back in 2022 had expired and been renewed, same credit company, same account number. My…
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Company chasing for payment already made
In December 2025, I purchased an item online for £12.99 from a small company I had not used before. Payment was made by card, and the item was delivered without issue. In January 2026, the company contacted me claiming that my card provider had reversed the payment and that the amount was still owed. I checked my bank…
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Superdry online returns period dispute
Good afternoon, On 14 January I ordered a coat from Superdry online, which arrived (after delivery delays) on the 22 January. On 29 January I went onto their returns portal to return the item, where usually you choose whether to return to shop or pay £2.50 for an EVRI or other courier return. However, the portal would not…
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Consumer Rights for engine failure on car
Car bought January 2025 2H 2021 reg plate Last week the engine failed. Taken to the garage and they confirmed the tip has dropped off the spark plug (Car has a wet belt) and it will need a new engine at a cost of £6,000. The garage tell me the spark plugs should have been changed every 4 years OR every 33,000 miles. When…
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Dusk Bed Issue - Help!
Hello All, I hope I am posting in the correct section here. I purchased a new ottoman bed from Dusk back in October last year. The bed arrived, but when we put it together the gas lifts for lift the bed (and use the ottoman under bed storage) were not working. I sent images and a video to Dusk in early November and they…
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Amazon debit card unknown transaction
My partner had a £20 debit transaction from Amazon a week ago. I have Amazon prime and use subscribe and save service and we have deliveries for 2/2/26. On my Amazon account there is only a credit card for her as her old debit card expired 18 months ago. The £20 transaction is for her current card. There is no order for…
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Halo capsule vacuum cleaner
Hi Everyone, I wondered if anyone has had a problem with Halo Appliances? I recently ordered a capsule vacuum cleaner with the expectation that the delivery would be quite quick (their website states all orders are dispatched within 1-2 days). After a week of not hearing anything, I have made numerous calls, but each time…
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Howdens and Consumer Rights
I recently bought a kitchen from Howdens to be installed by a small local joinery business. The purchase included four Bosch appliances. All of the payments were made to Howdens. The design service was fine. However, soon after completion, there was a small problem with one of the Bosch appliances. I naturally went back to…
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Motorola Warranty
Hi all, looking for some guidance on a warranty/consumer rights issue. I bought a Motorola Razr 60 Ultra from Currys/Carphone Warehouse in September, so it’s under 6 months old. A few weeks ago the screen suddenly developed white streaks, fuzzy green distortion and became unresponsive. There’s no crack, no drop, no visible…
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Non refundable hotel reservation that has horrendous reviews
Hi, I stupidly booked a non refundable hotel in Brighton for July yesterday and have since read a lot of really awful reviews. The pictures on the booking site are very nice but having gone down a Google rabbit hole it looks like those pictures are estate agent pictures from years ago and there are many pictures of filthy…
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Currys
Hello all, Our washing machine has become faulty after 1 week and we bought it from Currys online. When my partner visited the local store to see about a refund, the staff said there was nothing they could do until we called the manufacturer so an engineer can verify it is indeed faulty, get a code if it is and give that…
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Buyers rights - Seller no longer on the Ebay platform
I purchased an item that is faulty / not as described but the seller is no longer on the Ebay platform. Ebay will not help AT ALL due to the purchase being over 30 days ago. Ebay will not give me the sellers details due to GDPR and have basically told me tough. I paid via PayPal but they cannot help due to it being over…
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House of Fraser refusing refund for online sunglasses purchase
Hi all, My wife's had an interaction with House of Fraser that's shocked us and we're hoping for some advice. They are refusing an online return of sunglasses that were returned within 2 days. 14 Jan - Wife bought pair of sunglasses online from House of Fraser for £150, using PayPal 'Pay in three'. 17 Jan - They arrived,…
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Reputable Personal Injury Lawyer
Morning MSE forum, I’m looking for any recommendations for reputable and trustworthy Personal Injury Lawyers please. In December I was hit by debris blown from a building site in Edinburg city centre in high winds, resulting in minor concussion. I raised this with the firm undertaking the building work, who in turn raised…
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Mcol claim
Hi hope you're all well, does anyone specialise in consumer law that covers (I'm based in Devon) DMCCA s.228 DMCCA s.224 CRA s.49 CRA s.62 PTR Reg 11 And can give advice Can post the details here when needed Thanks
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Bose/UPS issue with stolen parcel
Hello, I hope someone can help me because I amliterally at the end of my tether. I purchased a very expensive pair of noise cancelling headphones for my granddaughter on 13th January they were due to be delivered 15th. On 15th I had a message saying they were delayed, after conversations with Bose the package was…
