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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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freezer handle keeps breaking
hi all can anyone advise ive got a hisense freezer about 5yrs old ive had to replace the door handle every 12/15 months at a cost of £30 a shot ive lost track where ive been getting them from apart from my last 1 which is dated 22/7/24 from a major online replacement company i know i'm now out of the 12months but just over…
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Faulty charging port and being told it’s out of warranty
Hi I’m looking for some help, I purchased an IPad through curry’s in 2023 and this past week it struggled to charge and eventually died while plugged in, took it to apple yesterday and told it was a hardware issue and there were no user misuse or error present but because I bought it through a third party I should go…
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Consumer rights on car
Hi I was wondering if anyone could help me, I brought a car in 12/2024 and I asked if this car had a wet belt, I didn’t want to purchase a car with a wet belt, the dealership man said no this car has no wet bet, I have had a few issues with the car, where they have had to send parts out to me and I have paid to get some…
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Debenhams refunding via gift card.
Hello. I have just received my order from Debenhams. Nothing fits so I started a return. It is coast clothing so I was advised to go into the coast portal. However before I got into the coast portal, it is stating I will be refunded via a gift card? Which I find very strange as I have not selected anything yet as I am not…
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Cancelled Car insurance took money for 2 months and refuse to give it back.
Hi. EDIT: Sorry, A HUGE mistake in my wording lol When I say cancelled I don't mean I cannceled midterm I mean i stopped it from renewing. They sent me a new quote and it was 40% more than last years so i ended it BEFORE it renewed. I ended it/cancelled two weeks before it was to be renewed. It ended when It was supposed…
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Agoda cancelled our booking and failed to provide alternative accommodation.
We booked 2 hotel rooms on the 28/9/23 for a stay in Singapore September 24. We have all out flights booked, tickets to the F1 and have spent a considerable amount of money.We received an email last week telling us they could no longer accommodate us and we either took compensation of $190.72!! Or allowed them to find us…
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PCP Deal - Voluntary Termination whilst Vehicle with Main Dealer for Repair
Hi, I'll try and keep this as brief as possible... We have a 2018 vehicle on a 4 year PCP agreement (started in July of 2022) and have reached the point in the agreement where we are eligible for Voluntary Termination. However, the vehicle has been with the main dealer for getting on for 5 months now for a repair with the…
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Moved: NCP, member of BPA association parking fine for being in car park for 12 minutes (i did not …
This discussion has been moved.
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Wrong quantity delivered.
Ordered almost £200 worth of goods from an online company and paid via PayPal. The items were advertised as 6 packs and the company has sent 1 of each item for all of the 20 x6 items ordered. On contacting the company they stated the listings were all mistakes and it should have been for 1 item only and not 6 packs. They…
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Admiral charging extra for Direct Debit because of loan from Admiral
I have received a renewal request for my car insurance. I usually pay it off in one lump sum, but I decided to look at the monthly direct debit option to spread the cost. Now I do know that DD are usually higher as it would cost the company slightly more money, so they process monthly payments rather than a one-time…
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Debenhams boohoo refuse money refund
Hi all, just as a warning and also to see if I’m doing things correctly. Wife purchased items from Debenhams, they weren’t suitable, so tried to start a return, the return e mail didn’t contain a return label, but when online it said take the qr code and return via local collection point, didn’t work after trying 3…
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Items Stolen from Evri Parcel
My husband and I both bought our daughter some dresses from Oh Polly for her to try on for her graduation. She kept one dress and we send the others back for a refund. Neither of us received a full refund. Cut a long story short, the parcels Oh Polly received had been opened and taped back up again. This happened somewhere…
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Hoover/Haier Heat Pump Tumble - Safety Issue
Hi - hoping for some advice, please. We purchased the Hoover heat pump tumble drier in February 2024. in May 2025 they got in touch saying there was a safety issue, to stop using it and they’d come and fix it. This all happened within a week and all fine. We then received a text from both Hoover/Haier and the retailer…
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Shutter Blinds not as specified .
Hi Guys i have an issue with an order for shutter blinds for two windows that I placed online . During the ordering process it asked for window measurements and the were pictures on website showing the windows of my size with a single planel shutter blinds . When the order was sent I discovered that the blinds came with…
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Faulty Dolce Gusto Machine - advice required
Hi, We've had our Dolce Gusto Mini-Me machine for just under 3 years, so it's well outside the standard warranty, but it's just failed on us. There is a magnet on the pod holder and a piece of metal inside the machine that it's sticks to when you insert the pod. The problem is that piece of metal has severely rusted and…
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LG refuses to pay for parking dispensation under the warranty
Hello, I am dealing with LG. Briefly, I have bought the dishwasher 28/6/25 for around £300, there was a dent when unpacked. Agreed about a refund of £100. They have aske me not to use it while solving the partial refund. First use at the beginning of September using express program 30min. Failed, showed f11 drainage error.…
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Samsung not resolving my issue, what are my options?
Hi, This is a bit of a long one but I want to give the whole story to get the best advice. I bought a new 75" Samsung TV on 20th August directly from Samsung and it arrived on 22nd August. I paid for the order using my credit card via PayPal. Everything worked perfectly until it suddenly stopped recognising my soundbar by…
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Faulty car purchase and now got a CCJ against the seller. Exploring my next move.
Hi everyone, hope someone can help with this!! I bought a car for my daughter in Feb 2025 for £2900 from 2W car limited in Bedford. Car was full of issues (timing belt, head gasket, solenoids, etc). Got repaired paying another £3400. On 2nd September, I got a CCJ issued against the seller as no response from him. I have…
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Cancelled Currys order - no confirmation, next steps?
Hi all, Hoping someone might be able to provide some direction. I had been awaiting the release of the Xbox ROG Asus Ally X. It was released about 0100 on 26/09, and I went to the Currys website to place an order. When I woke up in the morning and checked the order, I realised I had ordered a similar but different device…
