Consumer rights

Yours Clothing want to deduct £1.99 from my refund for returning a pinafore with a fault in the material. Can they do that? I would have kept it if not faulty. Weird stripe right through one part of it.

Anyone experienced Deliveroo refusing to help you when you've been sent the wrong order from a restaurant. I was sent a wrong order and although i sent photographs and receipts they refused to help me and did not wish to know..Is this not a trading standards matter?

I purchased a very expensive pair of shoes from ON (only just released on their site) and after just one day of wear, the lacing eyelet broke. I filled out the warranty claim through their site and 2 days later they accepted it. However, they are refusing to refund my money to the original payment method I used (as I…

Hi,saw an article which basically said that paying cash was not best option as they'll offer better discounts when supplying finance. Which sounds true. It then recommended to sign up for finance, get discounts, and use 14 day legal right to cancel and pay off original loan amount. Is this true/legally correct? Any clauses…

I went to the local Post Office yesterday to have a document certified. The clerk quoted a price for £16.50 including a copy of the document for £0.50. I found it a bit dear at the time but I agreed. After paying, I looked at the receipt I was given and it had no indication that it was for the service I had just paid for.…

My Dad purchased a mobility chair from a certain furniture store which stopped working 3 days after delivery. My Dad is now seeking a full refund which is just under a grand. On the advice of someone from the CAB we have sent an email to the store’s customer service rejecting the goods under the sale of goods act 1976 as…

Hi there. Wondering if anyone else has had a similar experience or has any advice. I recently signed up to a LinkedIn Premium Career free trial. By mistake, I let the membership automatically renew after the trial period and ended up on an annual subscription totalling £179.88. After contacting customer services on the day…

Hi there everyone. I'm just after a bit of advice if anyone has any please. Me and my partner had a new kitchen installed by Wickes, which included a Zanussi electric hob, oven and microwave around 12 years ago. We took the insurance out on the hob and oven with Domestic and General. Over the last few months the rings have…

I was wondering if anyone has had problems with their Apple watch 11 Jet Black and more specifically the paint on the back of the watch flaking off?

Hello, I need some advice re the next steps please. We installed a large area with LVT with a 25yr guarantee (bought from a retailer, installed by the retailer recommended fitter, who was paid separately). We noticed blistering in about the fifth month but reported it to the retailer 6 months and 2 days after installation.…

Hi everyone, I was wondering if someone could offer some advice please? A few weeks ago, I called Dyno-Rod to come to my house because we noticed that there was an issue with our drains (things like we could hear water gurgling in the sink when the toilets would flush, or the bath would gurgle when the washing machine was…

About 3 years ago I had solar panels fitted. The company fitting did a bodge job - one of the roof tiles wasn't put back properly. 1 year ago, this tile came loose and slid down. They sent someone to fit back - the problem is, the tile is the top tile - you can't just slot in. What you need to do is take off the solar…

I bought an Apple Certified Refurbished iPhone 13 directly from Apple in March 2024. In September 2026 it suddenly stopped getting mobile service. Apple Battersea inspected it and confirmed an internal hardware failure affecting the cellular and eSIM, with no signs of physical or liquid damage. They quoted £419 to repair…

I bought 2 bags from this firm which turned out to be faulty £61.12, and I have to return them to China. There was nothing on their website to give any indication the firm was in China. When I first had an e-mail from them, which I was unhappy with, I read through their returns policy. "If an item is faulty, damaged, or…

Hi, Has anyone had any experience with Otty and their 10 year warranty for their original hybrid mattress? Our mattress purchased in June 2019 has the edge foam split on one side. Otty have said their believe the mattress hasn't been rotated in accordance with manufacturers requirements and therefore not honouring the…

Bed companyvrefiter claim under warranty and consumer rights act. Independent bed technician report incorrect. Purchased on credit card. What can we do now?

With the change in the law how do I go about stating I want a refund not another repair on the furniture. I took delivery of it May ‘25 and it has already been repaired and the problem has resurfaced after about 10 days

I was ordering some things online and found some items I wanted from Next. Because there were shoes included in the order I wanted to have them delivered to the store, not to my home. I had a right faff with their system (never ordered from them before) and after numerous tries submitted my order and paid. And then…

On or around the 23/06/2026 (I do not know precise dates), Mum was visited by the Hillary’s fitter / Rep. He wanted mum pay for the blinds immediately and made her sign his tablet without any indication of what this contract meant. He certainly DID NOT explain any 2 day cooling-off period. He never provided a physical copy…

I purchased a bike following my previous one having lasted over ten years and was so happy to have a nice shiny new bike. but it was basically was falling to bits! I had it less than a year so when eventually the company ‘Winstanley Bikes’ replied to me they said that I had to pay £30 for them took at it. So I paid, they…