Consumer rights

I bought a DFS Sophia sofa in January and received it two weeks ago. When it was delivered it had a strong smell but I just assumed it was new sofa smell. it made my throat sore for a few days but after a week the smell changed to sort of cheesy, fousty smell. I spoke to customer services who sent a guy out to check and he…

Has anyone else experienced this? I'm becoming increasingly concerned about online clothing retailers that appear, from their websites and advertising, to be UK-based companies, but after you place an order you discover that the goods are actually being sent from overseas, often China. The websites can be very convincing.…

Yesterday I received an email from Avast relating to the FTC case against Avast Software. As I understand it, this relates to the $16.5 million Federal Trade Commission settlement concerning Avast’s collection and sale of users’ browsing data. The email offers me two years of Avast services free of charge, apparently worth…

I found a man who cleans carpets on Facebook. Had five star reviews, thousands of followers and six years experience. Messaged him and he stated on there that he had insurance. He had two pages one with his name and the other was the business name. After the carpet and sofa was cleaned (I just needed them freshened up) I…

Hi Purchased a bloomberg dishwasher in May 2026. Paid by credit card, a local well known but small company. Dishwasher is completely rubbish - i've tried several different wash types, and i'm using it the same way i used a previous bloomberg, but after each wash there are always several items that remain dirty. Have…

Purchased an eBike 17/09/2024, from a third party seller on Amazon, using "Instalments by Barclays". c. 10 days ago I checked on delivery, there was an issue, so I raised a query, no response, so I raised an A-Z. Seller responded within 24 hours of A-Z (quelle surprise), sent me an image of a box "somewhere", which they…

Hi All. My dad bought a mobility scooter for £3000. This was made up of £2500 payment, and £500 part exchange of his older scooter. He bought it on July 26th. Sadly, though, he died before he could use it. He has been hospitalised for 6 weeks and we hoped he would get better. But, he didn't. Today I called the company he…

Hi Has anyone dealt with NAC Repairs and had to get a refund from them and been successful? I had a dishwasher repair booked in for yesterday and they have taken advance payment. I get an email at 10;19am yesterday morning saying they haven't been able to source the parts and that I should try and source the part which…

Hi I went to the next sale last Saturday and when I got home I realised I had been undercharged by twenty pounds. What should I do ?

My account has been restricted by Amazon. They stated in their email that I was only allowed to make digital purchases, but did not clarify what counted as digital purchases. When I attempted to purchase some e-vouchers, for Costa and Sainsburys, it said that my gift card balance was ineligible for use in payment. Have…

I had tickets to see the Human League in Hitchin on 27th August, but a torrential downpour meant is was cancelled on the night. I was not informed by the organisers and have never had any communication from them. However, I did get an email the following day from Skiddle, who the tickets were booked via, and they stated…

We bought a cabinet from Victorian Plumbing which we later returned as it was not required for our bathroom refurb. sent back via ParcelForce, Victorian Plumbing claimed the item was damaged on return and sent images saying we needed to speak to courier to get money back, We did not believe we had claim against the courier…

I’m trying to return an item I bought from a UK-based company under distance selling rules. The company has accepted this but has told me the item needs to be sent back to the manufacturer in China using tracked delivery. The item was £60 and to return it will cost £22. Does anyone know if they’re allowed to do this? Seems…

I recently booked an Airbnb in Liverpool for a five day stay..Mon-Fri. When i arrived the lift to the apartment was out of order and had been for a few days.Seemingly it is a regular occurence. The apartment is on the 6th floor. The host is not the owner of the lift. Contacted the host who said the fault had been reported.…

Hi, I'm looking for some advice on recouping costs for an unfinished roofing job after I stupidly paid upfront. I appointed a roofer last month, who started the job but then came up with constant excuses about why he couldn't come and finish it (bad weather, broken down van). During this time I was in contact with him…

Good morning all, TL;DR - Hisense washing machine broken, 2 days out of warranty. No-one will listen. Backstory: I purchased a Hisense washing machine in September of 2024. Last week, it developed a pretty serious fault - two days out of warranty! Now, before you brush this off as "well, this ones on you, pal", hear me…

Hi, I'd like to know what my rights/options are for this situation as I seem to be stuck and getting nowhere... In November I stopped at a motorway service station on the other side of the country to where I live and ordered a McDonalds for my family using the kiosks. I paid with Google Pay and got a collection number.…

Hi, I have used AI to draft this so I don't ramble and only state the facts in a clear and concise manner. I'm looking for some advice regarding a problem with the Mozillion "Kill Your Bill" app. I wanted to buy £35 of Sports Direct vouchers to help pay for some boots. The app repeatedly told me the transaction had been…

my daughter 20 bought her first car a Vauxhall corsa 2022 from cinch with car finance on 8 /April /2026 It broke down on the motorway last week - the AA who rescued her said it had no oil at all in the engine- but after refilling checked the car and said there were cracks in the timing belt. And she should only drive it…

hi apologies, not sure which way to go purchased at DFS in dec got it in feb found a problem sinking on my side of the sofa (its a recliner) had 2 engineers first to wax the fabric as it screamed when it was moved, the 2nd time reporting the sinking feeling stated the filling needed a full replacement it took some time for…