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Refund sought from online webdesigner
Hi, I have been working with a self employed, sole trader web designer based in the UK. Their invoices state from THEIR PERSONAL NAME T/a Their company name (not a registered company) Address just states: THEIR PERSONAL NAME T/a Their company name Road name Town Post code They provided website development which we are…
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Paid for itvx Primer account does not show up
Hello I opened a itvx account and upgrated to itvx Primer paid for the year, nothing is showing in my account that I upgraded. no email came through but the money has gone out of my bank account. As far as I aam aware this is the first time I have signed up I was signed into my account when I made the payment.I have gone…
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Warranty Contradiction Issue
I recently bought a kettle from a high street outlet that said it has a 2 year warranty on the box and in the manual. The store said it only gives the statutory ONE YEAR warranty and that I'd have to register my purchase online with the manufacturer for the second year. However the manufacturer says I cannot do that for a…
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Amazon return when tradesman fee occur
We bought a Black overhead shower with wand, whih was fitted as part of our refurbishment. Six months later the black paint/covering has come off where the wand is held, as it is grating where the grip holds the wand. This produt comes with lights (red - hot blue - cold), but this is no longer workingas it should. Amazon…
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Journey failed by transport company, offered vouchers not cash refund
A few months ago my wife booked an open return (as she didn't know the exact time of return journey) on a fast national coach company to an airport getting on for 200 miles away to meet and collect a relative who was travelling as an unaccompanied minor. This cost over £100. At the bus station the display screens were not…
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Argos refusing to accept return
I ordered an iron from Argos, paid online, click & collect. I used it once and didn't get on with it (sticking to clothes rucking them up, only 3 temp settings so no fine adjustment). I tried to return it after 8 days. They said because it was used they wouldn't accept it. Looking at other threads on this site in seems…
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Purchased a 3piece suite on December 18th. By the 3rd January the sofa broke.
Bought a 3 piece suite of two chairs and sofa 18th December 2024. By January 4th 2025 the sofa broke. Complained and asked for refund but they sent a Technician out to repair it who went on to order a new piece of material to cover the broken seat. This arrived the wrong colour and then the technician admitted the seat was…
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Bespoke but not to me
Hi there, apologies my first post on here is asking for help but I am at a bit of a loss I ordered bespoke blackout blinds and curtains via a local tradesperson. We asked for them to be fitted outside the window recess to the blind maker and the designer, who commissioned her. Unfortunately when she delivered the blinds…
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Faulty Ipad Air
I purchased Ipad Air from Currys 14 April 2025. Device was delivered 19 April 2025. 1st of July i took ipad back to currys for burnt charging port fault. They accepted it under warranty and repaired it. 6 October 2025 charging port burnt again and i took iPad for repair back to currys. This time they sent it to apple and…
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Clothing company Old London
I have recently purchased a Callaway half zipped golf top from a company called Old London. It has taken 4 weeks to be delivered and is an obvious fake. Cheap polyester, no Callaway logo on inside of collar and no labels stating where it was made and washing instructions etc. also about 5 sizes too small. I have emailed…
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I was refused entry in a local B&M store today
Hi I walked into a B&M store today and was stopped by a security guard just as I stepped into the store. He said face recognition had set off an alarm. So I asked if I could try it again and it did set off his alarm. So we went outside and he explained it was either for shoplifting (absolutely not!) or being argumentative…
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Firmware update breaks Denon amplifier
We have a Denon amplifier for streaming music that has worked perfectly for the last ~4 years. However a recent firmware update from Denon causes the sound to keep cutting out after a couple of seconds. Denon tech support suggested a factory reset that restores the original ‘as shipped’ firmware and that does fix it.…
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Section 75 help NFL
Hello all, I recently booked tickets and went to the NFL game at Tottenham stadium, the tickets were meant to be hospitality with early access from 11:30 prior to the 2:30 KO for food/drinks etc. All week the NFL and Ticketmaster advised to save our QR code tickets to the NFL app for access which we did. However on arrival…
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Lidl Mystery Box T&C
Lidl are selling 'mystery boxes' for £20. These allegedly contain £100 or so of random items. These will probably mostly be a bit tatty, ie returns or stuff that sat on shelves for a couple of weeks, so the valuation may be a bit arguable. This is an online sale, and the £20 includes delivery. My question is whether the…
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Sportsshoes.com not refunding in full
Just a heads up, and this may have been discussed before, but anyone ordering anything online from sportsshoes.com should be aware that they don't give you a full refund when cancelling and returning your order, they deduct your initial delivery charge which is against the terms of the CCRs. They were more than happy to…
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Consumer Rights with Faulty Used Car
Hi all I'm looking for some advice on dealing with a car dealer that is refusing to pay for car repairs. I purchased a second hand VW Polo GTI from a car dealer in Colchester on the 29th of July. I paid via a Bank Transfer from my debit account and paid for the car in person at the dealership. The issues arose on the 29th…
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Appliance repair taking too long
Hi all I have a 2-year old Sharp heat pump dryer that developed a fault 3 weeks before the manufacturers warranty ended. Luckily I had purchased an extended warranty as the machine cost over £450. Seven weeks in, three engineer visits, four days taken off work, three new parts fitted, and two last minute cancelled engineer…
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S.75 company asking for a fee
Good afternoon, I have recently begun a claim using S.75 with Currys due to a laptop battery developing a serious fault. The inbuilt software and via tech support remote logging in both show reports that state the battery is faulty. Today I have received an email from Currys stating that I need to pay £75 to have the…
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Issue with On Running trainers
Hi all I've bought 2 new pairs of mens trainers this year. 1 in February direct with On and 1 in July with Tiso. They are different models however both trainers are making squeaking noises. Quoie loud and very noticeable. I submitted a warranty claim to On for the pair in February and they knocked it back. I wish to do the…
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Item lost by courier, retailer 'doesn't know how long it will take to replace' - options
So I backed a boardgame on Kickstarter last year and have been really excited about receiving it. I received an email on 2nd October saying it would be delivered in 2-3 days. Evri also emailed to say it would be delivered on 3rd October and then promptly lost it before it could be delivered to my home. I have contacted…
