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Faulty Decking
Hello you lovely lot. I paid £4k to get some composite decking laid in my garden about 4 years ago. I did this so it wouldn’t need as much maintenance as wood. About 2 years ago the planks started to curl up at the ends so I got the joiner back who then told me that the recommended distance between the boards had changed…
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Private Dental Prescriptions
As with so many people now, family dentist went private not long after covid. Same dentist, same practice just much more expensive. Despite searching everywhere, no local NHS practice. Dentist is at the lower end of the private fee range. Today my father needed an appointment and paid the fee as usual. However, he needed…
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ParcelHero - charging for returned parcel
This is part of a bigger saga I will post about with further questions, but for now I’m hoping someone can help me understand my rights with charges for postage via ParcelHero. I sent a parcel (a return) to Italy via ParcelHero & paid the postage via my debit card. The company haven’t accepted the parcel and it is on its…
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Faulty boots, shop asking me to jump through hoops
Hello and thanks in advance. I purchased a pair of boots in early April 2025 to use for stable/yard use and trail type walking. They were £124 and advertised as waterproof. The label in the tongue says waterproof. I've worn them about 12 times, and each time my feet have been soaked. I initially though it was my feet…
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Conned by a Car Check
Whilst looking to purchase a used car, I downloaded a report on it. The site charged £5.95 which seemed reasonable for peace of mind. 3 days later they took £39.90 as a ‘subscription’. I complained that I hadn’t signed up to anything and wanted a refund. They have refused on the grounds it’s clearly stated on their website…
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Secondhand Vehicle - Seller Denying Responsibility for Problem
I purchased a 3-year-old Tesla with under 14,000 miles from a main dealer (not Tesla) and at the time of purchase, I noticed a minor creaking noise. However, after driving approximately 5,000 miles over the past three months, the creaking has worsened considerably. Following an inspection by Tesla, it was revealed that the…
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HP subscription ink cancelled and told cartridges will no longer work
I have had an HP subscription for ink cartridges since August 2020, since we bought our printer. I don't feel that it is worth continuing as I don't print often. I cancelled the subscription and was told by HP...... "Your HP InstantInk subscription was canceled on 13 January 2025 and we noticed you still have HP Instant…
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eHarmony - want to take £65 off me for cancelling
Hi all, my first post here. I recently signed up to eHarmony's online dating service. The sign-up process was fairly straightforward - fill in your details, and then it takes you to a "compatibility quiz" you have to take to be able to finish creating your account. I did this on Sunday 26th March - and upon finally (it…
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Booking.com or Owner who is responsible for refund after walk out of filthy, broken accommodation
Booked two nights at one bed flat in London. Conerns started at arrival, met and brought to a different address than advertised key fob to main building wouldnt work. On entry decided almost imediately not to stay. Unsafe - large letter box was loose and falling from door frame - green tape inside behind the letterbox to…
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Small court claim preparation - lay representative, late evidence filing
Hi all, Based in England. I have been helping my auntie file a court claim against an eviction specialist company. I was also involved with the service they provided - initiating the service and the complaint that followed. We have the court hearing on 1st April. My auntie has been quite poorly and I have been assisting…
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Nectar points stolen in spite of locking it
A couple of days back around 6:30 PM, got an email saying that significant amout of Nectar points were redeemed at a store in London. The Nectar contact centre phone line closes are 5:30 PM which was conviniently mentioned in the email. The "Spending Lock" on my account was still active. No idea, how they managed to steal…
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Faulty Car - Rejection for full refund
HELP...!! I purchased a car on the 9th July. Became undriveable on 10th July. Speaking to local garages was advised it was most likely a clutch issue and do not drive it. Wanted to reject and have a refund. Garage advised could not refund prior to an inspection. They wanted me to take the car to a garage an hour away, I…
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Amazon 1-click disappeared from screen
Has anyone had this problem - the option to turn on and off 1-click has disappeared from my payments screen and I am unable to switch it off (meaning my default card is saved and all purchases can be made without entering a cvv number) - I've had a long and frustrating chat with online help who were equally baffled and…
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PatPat - returns issues
I don’t usually order from sites like PatPat but on this occasion I did (& never again!!). I ordered some options to try & return the ones I didn’t keep. Turns out they only have returns centres in Italy, USA and China. They expect the buyer to pay return shipping fee. I paid to ship the return to Italy. Much back & forth…
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AirBNB damage claim
Hi, I am hoping members on this forum can help me with this pickle I have with Airbnb. Background: I rented an Airbnb property and during our stay we had some insect infestation which we raised with the host. The host then contacted Airbnb who decided we will be refunded the price we paid for the hire (minus airbnb fees).…
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Total Sports - order not fulfilled
Hello, I'm hoping someone can advise me on how to either get a refund or get the football kit which I ordered for my son back in May. I placed the order with Total Sports but have not received the kit. I have tried to contact them but they don't answer the phone and I have not had replies to several emails. I've tried a…
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Faulty Car - rejection - SECOND UPDATE - at wits end now!
FURTHER UPDATEW - we accepted the second replacement battery at the end of May. The car worked fine for about two weeks, then the same thing happened - it said low battery and wouldn't start. We again rejected the car, they towed it back to Trade Centre. My partner visited and explained everything to the manager, who said…
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Holiday to a 'new hotel' that wasn't open
I bought a package holiday to a 'new hotel' in the Dominican republic and on arrival found the new hotel had not been competed and was not open (nor were the advertised facilities) so we were housed in the tired/original part of the hotel not the seaview suite we had bought. Only one bar and 2 restaurants were open (on…
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Advice dealing with Robert Dyas return
Hi, We bought a garden Gazebo/Pergola online (01/07/25) from Robert Dyas, using a credit card, and it arrived damaged and incomplete (04/07/25). We reported the damage on the day it arrived. It was quite poor, the main frame was bent, parts were scratched and the majority of fixings were missing from a torn plastic bag. It…
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Would really appreciate some advice please
I ordered an item online and received it the next day, the quality was terrible so I emailed asking to return the item and for an address to send it to. I received a Reply stating it was exchange only. I politely replied explaining that I had a right to cancel within 14 days and would like a refund. They agreed to this and…
