-
Dealer says "we refuse to reject" on faulty £7.4k Astra within 2 weeks. Legal stance?
I bought a 2019 Vauxhall Astra K for £7,440 (via personal loan/debit card) from a Stockport dealer on July 27th. I spent all my savings on this car and need it for long trips to Barrow and Preston. The Issues: Collection day:TPMS issue showing right front tire low,salesman told me it would go off by the time I get home…
-
Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement
Title: Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement — what would you do? Posting here for advice and to flag what is happening at Agoda in case it helps others. The booking In mid May I booked a Corner Suite with breakfast at a well-rated 4-star hotel in Seoul through Agoda, for four…
-
Royal Mail does not deliver for weeks on end then....
I have been having a problem with Royal Mail for several years with mail deliveries on normal post. I have raised complaints over and over again only to be told it was a staff shortage or that depot has been told and they will improve, but it never does, Then I heard a guy on a consumer show describe the exact issue I am…
-
Website consumer rights - refunds to customers
Airbnb - On the 12th August 2026 a guest paid airbnb £28.00, the original booking was later changed by the guest with additional requests that couldn't be accommodated by the host. The host agreed that the new requests that couldn't be accommodated, the guest should be refunded their £28.00. The £28.00 was paid on the 12th…
-
Shrunken band merchandise
hello I purchased a tour t shirt for £50 in June and after washing it as stated on the label it has shrunk over two sizes making it unwearable. I have contacted the official band’s merchandise store online who say they can’t deal with the issue as it was bought in person from the touring merchandise company and referred me…
-
'Scammers took out a £1,400 mobile contract in my name'
MoneySaver Grace ended up being chased for over £1,400 worth of debt after scammers took out a phone contract in her name with iD Mobile – and she only found out after getting a letter threatening possible court action. Here's how this kind of fraud can happen and what you can do to protect yourself. Read the full story:…
-
Waitrose - Incorrect Delivery
Any advice appreciated here - I ordered a case of wine to be delivered by Waitrose Cellar a couple of wks ago. They delivered someone else’s champagne order (worth a lot more than my order). My name and address were on the outside box, the champagne recipients name and address are on the invoice inside (GDPR issue too!). I…
-
Order from Porsche for accessories
On Monday we placed an order for a set of car mats frome Porsche. I completed their online order form but it would only bring up my address as Main Road. Twice I tried to put in the house name and it did show. After payment when the receipt came up there was no house number. I emailed Porsche customer service immediately…
-
No idea?
Hello all. Please be kind, I'm asking for advice. Thank you. I seem to be in a bit of a spin in regards of consumer rights at the moment. Because I seem to have none?? I'll keep brief. Had a clutch fitted by a mobile mechanic, I had to limp home and got it on the drive (live rural so not easy to phone someone to help). Got…
-
Building rights
builder has messed us about and we have paid in full he hasn’t finished job and attempted suicide what can we do?
-
Bed frame.
Hi all. it’s been one of those days today but the main issue I have is our bed frame broke. What are the rights around timeframe etc? On the batch sticker attached to the bed, it says it was produced in Feb 2023, so a little over 3 years. I’d expect a wooden frame to last a lot longer. Frustratingly I can’t find an email…
-
Public chargers electric vehicles (EV) > Geniepoint > Premier Inn
Moved to PCN discussion.
-
Currys withholding refund after collected return ”lost in transit” – says I must wait 28 days
I’d appreciate views on Currys’ position here, particularly whether anyone else has encountered its apparent 28-day “lost in transit” investigation policy for returned goods. I bought an Echelon Stride-6 treadmill online from Currys and initiated a return on 1 July 2026. The treadmill was collected through the arranged…
-
Heritage Live cancelled Ricky Martin Concert
I hope someone can help me. This was cancelled and on July 13th I applied for the refund and got a response from See Tickets stating they would return the VIP Package cost that was £419.00 it has been over a month and I have not received my money. They keep ignoring my follow up e-mails. I tried Charge Back from the bank…
-
Costco lifetime shed
Hello, We bought a lifetime shed from Costco in March this year and the gas struts have failed, seems to be a common problem with this product. Costco said it's nothing to do with them and advised us to contact the manufacturer. The're a US company, we sent an email to their customer service department but nobody replied.…
-
Incorrect sofa delivery
Morning. I'm after some advice if anyone is able. Ordered a sofa from Abode Furniture Outlet in their Cardiff branch on the 19th July for our garage we had turned into a room. Excellent service and sofa at the start. Asked for the exact same shape as the display one we had just tried in their display room, which I said was…
-
Advice please: I sent a returns parcel to the wrong company by mistake, Evri have lost it.
As the title says, misclicked on the "Choose Company" dropdown on Evri's returns page and accidentally selected a small bedding retailer in Birmingham (Company B), rather than the major high street clothes shop that I purchased the goods from (Company A). I didn't notice until after the parcel was sent, which was the 3rd…
-
MSE Guide - Mastercard Compensation Claim
This is a dedicated thread for our new guide on: The Mastercard Compensation Claim Please let us know your thoughts and give us your feedback. If you haven't already, join the forum to reply.
-
How do lawfully deal with ownership of tent after refund via Klarner.
Hi there I purchased a tent via the online store TrekkInn (owned by TradeInn). I paid around £360 for the tent but via 3 monthly installments through Klarner. I was after a particular make of tent by Vaude that isn't sold by shops located the UK, possibly due to Brexit I guess, as they use to sell over here nore TradeInn…
-
Restricted view from premium seat at concert (Hampton Court Palace)
We went to see Elvis Costello at Hampton Court Palace in June. We paid extra for premium 2nd row tickets from Ticketmaster (the tickets were bought in March). We arrived at our seats just before the show and were annoyed to find that a large monitor speaker at the front of the stage was completely blocking our view of half…
