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Car purchased in last five months from dealer - gearbox faulty
I bought a Nissan Juke from a car dealer at beginning of March. They gave me a three month warranty. They didn't take credit card so I did a money transfer from my credit card to my bank. In July it started making weird noises. I took it to Nissan who diagnosed a gearbox fault. I had travelled less than 1000 miles in it…
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Plumber overcharged through service company
Hi, I am looking to escalate a complaint to the Ombudsman but not sure if I that's correct because I can't see an option to complain about a service provider on their website. As a summary, I moved property last year and decided to rent my existing flat. I used a reputable high street estate agent (service provider) to…
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Consumer Rights Act 2015 claim
Hello, I am seeking some help with convincing our electrical appliance supplier that they need to help us with obtaining compensation for an appliance fault, which, after reading MSE's explanation of our rights under Consumer Rights Act 2015, I feel we are entitled to claim. However the supplier does not have that point of…
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Struggling to get a refund from Sanderson’s Boutique
Apologies as this is very long… My husband ordered a pair of shoes online from Sandersons Boutique on the 1st of July 2025. These were a gift for my birthday. The shoes were finally received on 15 July 2025. Unfortunately they were too small. I checked their website for information on returns and discovered that so time…
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Seller wants to refund my payment but I don't want to.
I purchased a caravan via eBay but not through the usual eBay process. In short, the newbie eBayer's posted a caravan for sale stating no bidding and left a mobile number, which we left a voice message of our interest in purchasing it. As I had not heard back, I called them Tuesday morning and they said they had been away.…
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BT Broadband
Hi Forumites I am and have been with BT Broadband for a number of years and as they have now joined up with EE I have contacted BT to try and change to the exact same package with EE which happens to be over £20 per month cheaper but have been told that this cannot happen until my contract ends in March 2026 or I could pay…
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Purchased car from Vertu Jaguar Landrover to find out 2.5 years later it has stolen parts on it
I bought a car in Jan 2023 from Vertu Jaguar Land Rover. i have tried to sell the car to WBAC - they could only find 1 vin number which was in the window. no markings under the bonnet or boot. We looked on you tube and found you could see the VIN on the digital dash, we followed the steps, to our horror the vin number…
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Company slow to respond to return
I received two online orders from Welove bathrooms (based in Wigan). I notified them within 14 days of order using their online returns form as follows: 1. Order 1 I would like to return 2. Order 2 I would like to return 1 item (of 3 items ordered). I received a confirmation email of the completed form for both orders.…
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Seller asking for photos of my body with measurements
I ordered a dress in a uk 16, there’s no way it’s a 16, more like a uk 12. I’ve requested to send it back with the biggest issue being its doesn’t look like the picture on the website, the style is slightly different and the lace is completely different! That is my main reason for the return but I added as a side note that…
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Advice needed - consumer rights
Hi, my mother recently ordered me some Clarins double serum from Debenhams for my birthday. Cost was nearly £80. It arrived and had only been packaged in a plastic bag. The bottle was smashed and the applicator lid broken, so not usable. My mum immediately emailed Debenhams. They told her she wasn’t entitled to a refund as…
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Scamming issue
Hello, Please can i get some advise on what I can do, I foolishly got involved with a TikTok scam, where you click on tiktoks like, share etc. and you get paid for tasks. then you get asked to do a prepaid task which I did two off them and received funds back into my account, at this point i was £73.00 Up now the scammers…
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one.com wont refund Domain and DNS charge
Hi I have 10 domains with one.com. They automatically charged me £230+ for the renewal for the period 13th September 2025 to 12th Sep 2026. They might've sent me an email previously but I only noticed when the payment was taken. I then contacted them and asked them to terminate 6 of them and I transferred 4 over to another…
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Can I be charged a returns charge for cancelling online order before delivery?
Hi all, I placed an order with dusk.com for a bed on the 30th August, It is due to be delivered on thursday 11th September. I have since decided that I no longer want this bed as it will be too large for the bedroom, so emailed this morning asking to cancel the order. With no response via email I rang them and they said…
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3 month wait for curtains
We bought some made to measure curtains (on a credit card) on the 19th of July and were told they would take around 3-4 weeks to be ready. the initial customer service was pretty poor with the shop owner asking for our measurements and telling us we can pick up the curtains even though they send someone out to measure the…
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Ebay seller refusing refund as outside 30 day returns period
I bought a new coffee machine from a seller on eBay around 3 months ago, after using it for a while I noticed a fault with how the coffee was being brewed. I got in touch with the manufacturer and they sent me a replacement unit which also displays the same issue, when I have done some further research online it seems that…
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DFS sofa smell
I bought a DFS Sophia sofa in January and received it two weeks ago. When it was delivered it had a strong smell but I just assumed it was new sofa smell. it made my throat sore for a few days but after a week the smell changed to sort of cheesy, fousty smell. I spoke to customer services who sent a guy out to check and he…
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Help. Luxplus takes £8,99 for 2 years for nothing.
Luxplus Buyer Beware I’m a 75-year-old widower who did a favour for another old
lady in January 2021, I purchased lady products, under £10 from the Luxplus
website. By error or forgetfulness, I clicked on their become a
member at £8.99 a month, now for over 2 years. Why I didn’t spot the Direct Debit for £8.99 coming out…
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Outrageous Over Charging by Plumbing company
My ex-wife recently engaged a plumber to install a washing machine in her flat and agreed to their terms without paying much attention. It was a pre-booked appointment so no hint of an emergency. The work was carried out and took 3hrs. When she received the invoice from the company it was for £1117.80 which included hourly…
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Lenovo laptop casing coming apart
I bought a Lenovo ideapad 3 from Currys in April 2022 and for the last 2-3 weeks the bottom corner casing of the monitor has started coming away. Ive pressed it back in thinking it would seal it a couple of times. Then this morning when i opened the laptop it came away completely and a screw fell out. The casing is now…
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AirBnB nightmare for partner having cancer treatment. - reclaim costs ? dispute ?
I booked an Airbnb at the beginning of aug, for 33 days, just 450m from the cancer radiotherapy centre for two adults & two dogs. Treatment started the very next morning. Because it was during the school holidays, and for 33d we paid a high price (£2700+). The host was informed upfront about the cancer treatment. Upon…
