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Help needed please - faulty sideboard - purchased online
Can any consumer right experts help please 🙏 I had a sideboard delivered from a website company. It was advised as ‘delivered fully assembled’ so I presumed that it would arrive & not need unpacking etc. It was delivered by a 2 man delivery in an extremely large cardboard box - it weighs 61kg & is 145cm x 45cm x 71cm. We…
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John Lewis delivery problem
I bought a fridge online from John Lewis. The delivery crew damaged my kitchen Lino which was only installed April 2025. The men manually carried it in with no trolley etc and placed it in a tight gap in the kitchen. They declined a carpet I offered them. Kitchen is small so could not see what they were doing. Kitchen…
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Charged for unauthorised & unnecessary extra work carried out during motorbike service
Hello, I have searched for similar threads but not found an answer/advice for my situation. I have a BMW R1200GSA which was due a yearly service. I went to the local main dealer with my service book & asked what was required this year, the cost. I was told just a fluids service (oil/oil filter, coolant, brake fluid & bevel…
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Supply only kitchen with many faults - small claims court?
Hi, Hoping for some impartial advice from those of you who may have submitted something via the Small Claims Court before. Very long story, but in short we ordered over £20k of supply only kitchen units from a UK based company. Across 120 items in total we had 54 items so badly damaged that they needed replacing (including…
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Royal Mail does not deliver for weeks on end then....
I have been having a problem with Royal Mail for several years with mail deliveries on normal post. I have raised complaints over and over again only to be told it was a staff shortage or that depot has been told and they will improve, but it never does, Then I heard a guy on a consumer show describe the exact issue I am…
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Apple account blocked
Hi. Looking for advice regarding an apple account.. I recently purchased a refurbished iPhone from backmarket, phone arrived looking good and fully reset. Issues started after I’d logged into my Apple account, pop ups keeps appearing asking for passwords which were denied. Checked said account on Apple website and account…
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Rug damaged by dry cleaners
We had a hand woven late 1980s Moroccan rug which was a gift from a late parent dry cleaning my Johnson’s and it has come back damaged irreparable, they have offered us £500 compensation. The rug holds a lot of sentimental value to us and feel the offer doesn’t reflect this, what should we do ?
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Flight cancelled for august 2026
We’ve just been told our flight for August 2026 has been cancelled and offered several options, but we have a severely disabled daughter they are aware of, and I don’t think any of these are lawful reasonable adjustments under the Equality Act. First, they want to move us from a small airport to Gatwick, but we need the…
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flight cancelled reasonable adjustments
We’ve just been told our flight for August 2026 has been cancelled and offered several options, but we have a severely disabled daughter they are aware of, and I don’t think any of these are lawful reasonable adjustments under the Equality Act. First, they want to move us from a small airport to Gatwick, but we need the…
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Royal Mail Complaint Email Address
As an alternative to their complaint webform this can be used: customer.service@royalmail.com The advantage of email is you can include/attach screenshots and/or documents such as receipts. After sending it you should receive an automated reply confirming receipt of your email with a unique reference number.
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Should I just dispose of a rogue tradesman's ladder he left behind.
Hi, I used a community app called Nextdoor to get a guy to fix a leak in roof of the boiler house last January, seemed a friendly enough guy and just wanted £150 to do it (over a period of almost 20 years I had got a few guys out and none of them fixed it) I was getting a new boiler in so had to have it done. Anyway I…
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Clearpay chasing money for goods not received and passing onto credit resource solutions
Hi, I wish for advice on this situation, I will try to describe as best as I can. I ordered a UPS from a retailer called UPS centre, the warning signs were there when I noticed their google pay link was broken (but stupidly ignored it), so I ordered via clearpay not been aware of what it meant for me thinking I would get…
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Reclaiming small claims court fees
Hello, I bought bathroom items and sent back unused within 14 days. The company was not responding regarding my refund and didn’t respond within timeframes set out in consumer rights. I sent them a notice before action and then eventually filed a claim with the small claims court following the lack of response. Once I did…
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Travel Agent Refusing Refund
Hello I booked some flights through Edreams and as the times changed by more than 3 hours I decided to cancel them. They told me to contact the airline, Indigo, direct to cancel them which I did. I didn't receive the refund and to cut a long story short, Indigo are saying that they have sent the refund and Edreams claim…
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Legal notice of attachment of earnings
Hi, I have received the below email and think it is scam, can anyone help ? Hi Lewis This is Robyn Allen from CRL ( Credit Recovery Limited ). Hope you are doing well. I just would like to tell you that we have got a legal complaint against you from your creditors where you are not making the contractual payments or…
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Mac Donalds
Can't find the previous thread. Seems since July no longer free 🤷♀️
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Rebate for settling PCP
I took out a PCP for a new car and signed all the paperwork remotely approx one week before collection. I thought better of the interest rate I was being charged and requested a settlement quote about a week after delivery. I got the settlement and paid off the finance about one week before the first payment was due. The…
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Charity
My wife was pressured into signing up to a charity lottery direct debit in a shopping mall. The leaflets mentions gamble aware and she’s already signed up to GameStop what would happen would they refuse this? I felt very bad as I got annoyed with charity worker but they are very pressuring has anybody else experienced this…
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Debit card refund
I purchased an airline ticket through Booking.com. and that went through Pay Pal which was paid for from my Halifax account debit card. The airline has gone bust and i was wondering who i should contact to try and get a refund?
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Cargo Company - Non-Delivery of Goods and Breach of Contract
I engaged Lockwell International to ship my belongings to Dubai under a full-service agreement. The arrangement included packing, shipping, customs clearance, delivery to my doorstep, and assembly at the destination. I paid all associated costs upfront. These goods represent everything I own—my entire life packed in boxes.…
