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Ur.co.uk device trade scam?
I’ve traded in my phone to them and sent it via Royal Mail and waiting on their decision on what money they’ll offer. Seen it take months and some people are waiting still even after three months for their payment. Some others have threatened with legal action and then paid. I’m tempted to just ask for the phone back…
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Online retailer refusing refund
Hi all! Looking for some advice as I’m at a bit of a loss and not 100% sure on my consumer rights. I purchased a bed from an online retailer about 2 months ago. After assembling I was immediately unhappy with the quality (super flimsy, didn’t live up to expectations for a £600 bed). Emailed retailer to say I wanted to…
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Help Needed with Samsung's Appalling Customer Service Please 🙏🏻
I am posting this to ask whether my experience with Samsung raises wider consumer issues regarding the way manufacturers handle complaints involving connected "smart" products, and whether you feel I have any further avenues available to me. It's a long one so please bare with me. The issue concerns a Samsung induction hob…
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Help with CURRYS GIFT CARD PIN
I got the above from Currys, as the almost 1k fridge door would not rehang properly. I had a gift card with a value of about 50 quid. It was an e gift card came with pin Currys returned my money to CC-Used and posted a physical git card I got the gift card yesterday and tried to use it as part payment its asking for a pin.…
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Have I lost this money for good?
Hi, Apologies if this is in the wrong place! Im looking for some advice. I recently had a gardener do a small job for me, I was pleased with the work and decided to use him for a bigger job. He quoted, I accepted and paid 2.5k for materials. This was 3 weeks ago, he is not answering any calls or messages. I called the…
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I need a Solicitor to Sue a Local &/ County Council - can you help?
Apart from personal recommendations from others (which aren't available) and calling every number on The Law Society's List, is there any other way to find a Solicitor, willing to Sue a Council (Local &/ County)? Organisations already tried to get help from include: Shelter & Citizen's Advice (and many others) - but none…
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Boots refusing to refund missing item
Please help. I ordered a Dyson hair dryer in April which never arrived. I paid with advantage card points. The DHL tracking says it was delivered and signed for by me but it wasn’t. Boots have refused my refund request and have also refused to either provide or confirm that they have seen any evidence that the item was…
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Gig Cancelled by Organisers (Heritage Live) - can I claim refund from credit card?
I’ve posted this on a couple of different boards as not sure which one is most appropriate! I bought tickets to see Christina Aguilera at Sandringham this August, which was one of 5 gigs taking place at Sandringham 19-23 Aug. However the organisers, Heritage Live Events have cancelled all of the shows as well as shows at 2…
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Poor customer service.- large retailer
Hi How can I escalate extremely poor customer service to a regulator or body? Does anyone regulate this in UK? Thanks
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Ultralase Laser Eye Surgery
I had laser eye surgery in 2008 and at the time I opted for the package which included a lifetime guarantee Whilst this was a good bit more expensive than the normal package I was advised that given my age at the time of the procedure I would most likely experience poor vision again at some time in the future and that…
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Order from Porsche for accessories
On Monday we placed an order for a set of car mats frome Porsche. I completed their online order form but it would only bring up my address as Main Road. Twice I tried to put in the house name and it did show. After payment when the receipt came up there was no house number. I emailed Porsche customer service immediately…
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Returned a high-value item with a retailer's prepaid label, now they say they never received it. Whe
Hi all, Hoping for some advice as I'm going in circles. I returned an expensive electronic item (over £1,000) to a retailer using a prepaid tracked returns label they generated and paid for on their own courier account. I dropped it at an official parcel shop and it was scanned in / accepted on the day. I've got the…
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Damage to new fireplace - £180 to reject it?
Hi all, My elderly grandparents recently purchased a £1100 stone fireplace, and it arrived damaged. This was reported same day to the company, and they've said that because the damage is on the bit that will be covered by the surround, it 'should be fine'. They also passed them around the company a bit and nobody seemed…
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Online order stuck in transit
I ordered some roofbars on the 29th June and received an email on the 30th June saying they were out for delivery. On the 1st July i received an email saying there was a delay but have not had any update since. Can i cancel the order and how would i go about doing it?
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Joybuy 'Happy Hour' deals more expensive than standard price?
Joybuy have a 'Happy Hour' each night between 8 and 11pm whereby supposedly you can grab amazing bargains. However, having checked out some of the drops that are due to be released, some of them are more expensive at the Happy Hour. Take for example the Rattan set which has an RRP crossed out of £478.03 with a price of…
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Car dealer - Pay £500 warranty - or its restricted to one claim of max £500
This is very naughty indeed. Carbase in Bristol. Went to buy a car from them. £500 for a six month warranty with the RAC or they'll only cover one claim of £500. WOW - how do they get away with this? The Sale of Goods covers you to return a car within 30 days and get anything major fixed within 6 months..... Nice little…
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Ionos and the 'bug' in their system resulting my account going to a debt collection agency.
I hope this is in the correct space. This is a long issue and ongoing, I will try and condense it as much as I can. I bought 2 domain names through Ionos, I was with them for 2 years without any issues. Last year I decided to cancel both domain names as I didn't use them. It showed in the app that they were cancelled. In…
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Return rights
I bought a necklace on line and the locket was damaged by a scratch they asked me to return and they would polish up ..which they did but when they returned it the necklace/chain looks very tarnished more rust colour than a gold colour. I emailed again with photos etc and they have sent me some silver polish through the…
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OneStream will not provide me with a final bill after cancelling my contract with them
Hi, I was connected to Onestream on 14th May, I was very unhappy with the weak signal and low speed and was in mid Live Chat to them. There was a knock on my door and an EE Salesman asked if I would be interested in an internet pack with them at 500mbs, I believe, but much faster than I currently had for £20 per month. He…
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The Dry Cleaners have Ruined My Husband's Suit
Hi all I hope someone can help me. I need a professional report on a suit that was damaged by a dry cleaner. Can anyone tell me who I can contact for a written opinion on the condition, likely cause of damage, and whether it’s repairable, suitable for an insurance or small‑claims case?” The suit was Made by Austin Rees, so…
