Consumer rights

Hi all Can I get your opinion on this please. I recently bought two different styles of tiles for two different rooms online. I've used one set of tiles and have changed my mind about the other tiles. Its fairly common across the industry to not accept returns of boxes of unused tiles as they are produced in batches so…

I purchased a gift online on Monday from Pandora. It is for a birthday tomorrow (Thursday) so I selected next day delivery. The cut off time was 4pm and my order went through at 3pm. I received notification that the parcel was with Amazon Shipping for delivery. Tuesday came and went and there was no delivery. Today, I got…

I bought a 2019 Vauxhall Astra K for £7,440 (via personal loan/debit card) from a Stockport dealer on July 27th. I spent all my savings on this car and need it for long trips to Barrow and Preston. ​The Issues: Collection day:TPMS issue showing right front tire low,salesman told me it would go off by the time I get home…

Hey all, I purchased a Nissan Juke (2019) on the 23/10/2024 from a second hand car trader. About a week ago my car started making funny noises and it turns out my cars gearbox needs replacing. This seems to be a common and expensive fault for these cars. It’s been just under two years since I bought the car, the warranty…

Really hoping someone can help as I’m a bit lost. Purchased a heat pump tumble dryer in October 2025, noticed by March/April it was smelling quite musty despite consistently leaving the door and water tank open and cleaning the filters religiously. Reported to the retailer who referred me back to the manufacturer. Arranged…

The mouse was £120 I purchased the mouse form Currys in 2024 October 12th. It has a two year warranty (Currys webpage lists it too). I spoke to a person at currys who said that because it's over a year old I need to contact razor. I contacted razor who said because i purchased it from Currys I need to go back to them.…

Dishwasher failed second wash Who pays for reinstalling the dishwasher

Just interested to know really. I hung up before I gave any details except confirming I was an O2 customer. Received a phone call the day before yesterday. They said I was entitled to a 25% discount on all O2 purchases, to which I said "yes please" as I am an O2 customer. They then went on to explain that it was new…

Looking for a bit of advice: Long story short, I've submitted a Section 75 claim against my bank relating to a car purchase that went wrong. The dealer has offered me a partial refund (minus £1000 of the purchase price), on the grounds that I've put ~800 miles on the vehicle. I've declined the partial refund because,…

Hi guys I bought a bike from Canada from a reputable company via their website with a debit card and they shipped through Fedex I knew there would be customs and duties to be paid. A bill was sent with a clear breakdown of the costs, totalling £225.75 which I paid them promptly and recieved proof that I had done so. 6…

OK it was my fault - correct street name and house number (lets call it cat street). Incorrect post code (my old post code). Let call it AA1 1AA. So parcel goes to AA1 1AA. There is no cat street, just a dog street. Parcel is addressed to 37 cat street. So courier takes a guess and delivers it to 37 dog street. I've gone…

Hi all, My wife bought me a jacket on Saturday for my birthday that's in 2 weeks time.but I didn't like it. I tried returning it today with all the original tags, not worn and the receipt but was told that they only give a credit note or exchange and not a refund. One of the ladies who I spoke to said there was a refund…

I am still being charged for an Ipad that I returned in 2024 to a mobile phone company. I have now been asked for confirmation of delivery from the return but this is not possible due to the time that has passed - I have the original receipt of postage and return request but nothing to state it was received. This may be my…

first world problem.....opened the post this morning - first delivered in over a week. There was a coupon posting for Tesco's clubcard which gives me £12 off an £80 shop. Which expired on the 6th. So annoying that things are delivered so late and that shops can't send things out with plenty of time for delays to not…

Hi all, I’m looking for views on a car finance/warranty dispute. I arranged finance through a car finance broker for a used car. A £900 Warranties2000 Flexi Gold warranty was added to the finance. Before I actually collected/bought the car, I found a better finance deal and settled the original finance in full. On 27 May…

Hi all, looking for some advice and guidance please on the following… if I took my car to a local reputable garage for mot repairs and the garage outsources the work (welding), who is responsible if that work is either unsatisfactory or incomplete? The garage supplied a quote for the work, they are stating this was for…

If you have had success getting a full refund for the faulty goods this company sells then please tell me how! Received a shirt and it is awful, marks all over it due to faulty printing of pattern, cheap material- asked to return it for a full refund. it was sent from a UK address yet they want it returned to the US and…

Hi, My partner a month ago had a learner driver reverse into her car, small scrape down the side of the vehicle. She googled direct line accident helpline where she then called the number at the time thought she was dealing with direct line however it was not, it was Winn solicitors (who she thought was acting on behalf of…

I know this isn't a big thing, but I am wanting to complain to McDonalds. They make it incredibly difficult to find an email address or online form to use (their virtual assistance gives you only a limited number of characters). I just cannot find how to complain. Is anyone able to give me an email address of their…

Hi, We bought 2 recliner sofas and an arm chair from Sofology in 2021 and since the time we bought them, we've had ongoing issues with the reclining mechanisms going, the stuffing needing replacing, footrests being left sticking out that won't go down and just generally a pretty shoddy set of furniture considering we've…