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Samsung faulty tablet < 6 months
Bought phone in May from John Lewis. They advertised a promotion as part of the purchase for free tablet. I claimed it directly from Samsung after entering my John Lewis order number. Samsung sent me an email on 11/06/25 saying it was on its way. Did not open it until 04/12/25 and discovered a microphone fault. Emailed…
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Making a claim from Vaillant for incorrect work on boiler.
My mother passed away earlier this year. She had an agreement with Domestic and General, paying £52 a month to get her boiler serviced and maintained by Vaillant engineers. I cancelled the agreement after her death. She had had her boiler serviced by Vaillant on 5/12/24 so I had to have the boiler serviced again this year…
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Scamming company took our money and didn't send goods
Hi Im new on the forum (so apologies if Im on the wrong bit), I ordered 50 bespoke cardboard boxes from cardboardboxes.co.uk and paid via faster payment on 12th Nov 2025. Since then, not only have they not sent any goods, but despite emailing them they avoid sending a tracking number and are refusing to refund. Today I…
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Scam Sky parcel
In October we had a parcel delivered to our address, but in my sons name. It has a Sky contact number on a label but no other details. We were immediately suspicious as my son doesn't live here now and has never had a Sky account. It appears someone hacked his details and opened one, and then ordered goods in his name. He…
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Upfront payments for dentist
I have a private hygenist (like many others) and am required to pay up front in advance for my next appointment (usually 6 months). I accept this, but when I attend the next appointment, if the charges have increased in the meantime, patients are then charged the additional fee on top of that already paid out. Is this…
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Shocking Debenhams refusal to issue gift card after confirming receipt of goods
Just a warning to all reference Debenhams shocking Customer service reference returns I ordered 6 shirts across two orders and found one shirt in each order to not be suitable (normal issues not debenhams complaint related). I carried out the returns procedures on the website selecting return of money by "Giftcard" rather…
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Amazon TV Not Arrived and Can't Cancel
I ordered a TV from Amazon almost 2 weeks ago, it stated next day delivery but it didn't arrive. The website shows that it has not been shipped. The TV is from a 3rd Party seller, so I contacted them and they told me that Amazon has all the stock in their warehouse so they handle delivery. I've tried to cancel the order…
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Return delivery costs
Bought some goods online and needed to return some (bottles faulty). Requested this within 14 days. My understanding is that under the Consumer Contracts Regulations I was able to do so within 14 days of receipt of the items and that the return costs should be covered by the retailer if it was not made clear to me before…
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Botched Leather Sofa Repair
Several months ago the one of the seat pads on my leather sofa was showing signs of wear. As the sofa is old I have in the past used services who replace the leather panel, however they are no longer trading so I had to find someone else. I eventually found a company who claimed they could fix the seat by refinishing it…
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Hotels.com Refund Nightmare.....
Hello, I'm having a nightmare experience with Hotels.com and could benefit with some friendly consumer advice. Three days ago, I booked a nice hotel room in London for one night, which was non-refundable. Having booked, I realised that an old debit card was linked to my account and had been used to process the booking.…
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Zalando refusing refund
Hi, Has anyone else had problems with getting a refund from Zalando? I returned a pair of trainers, unopened, via their delivery partner Evri. Two weeks later I had heard nothing from them and not had a refund. After contacting customer services and filling in various forms, they finally said that I would not be receiving…
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High value item missing/stolen from parcel - retailer refusing to refund
I recently ordered a jacket from The North Face for £230 along with two other, lower value, items (booths & t-shirt) which were to be delivered in two separate parcels. I collected both from the local DPD collection shop on the same day. When I opened them at home, it was clear that both parcels had been damaged/tampered…
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Damaged DFS sofa
How should I proceed? I ordered 2 DFS electric recliner sofas in August, they arrived end of November. On delivery, one sofa was absolutely soaking wet - apparently a leak in the delivery van caused this. I refused delivery of that sofa due to the damage. I had to chase DFS to get any updates, to be told it’s been fixed.…
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Avon product return.
I recently bought a skin care product from my new Avon lady. It is a face skin serum. I have very tolerant skin and don't normally suffer reactions to products. However I used this product for 3 days am and pm after washing my face and each time it left my skin burning and irritated. So I tried it one more time without…
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White company refusing to take back faulty Christmas tree
Good evening, I've never posted on here before, but I really need some help please and I'm hoping you can all give me the insight I need to challenge The White Company. This time last year I bought a Christmas tree from them for £425. I used it for three weeks, packed it away in one of their Christmas tree storage bags and…
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Multiple items I want to return them all.
I purchased four bed protectors from an on-line bedding store. They arrived today. On opening I found it was marked with orange marks (make up? rust?). I have not opened the other three, but one clearly as a thick black hair on it. I've contact the supplier and they are bring difficult. I asked for a full refund and they…
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Forced ticket purchase
Hi this is a odd one so please bear with me.. My child goes to a dance theatre as part of that group she does performances as she has one upcoming we paid for to do this not a problem with that the issue has arose because they want us to buy a minimum of 3 tickets for the performance at £57 each we have bought one as we…
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PayPal credit - unauthorised payments
Hi all I was hacked yesterday and the person who hacked me managed to gain access to my PayPal account to buy goods worth a total of £700. This was completed during 1am in the morning. when I woke up and realised what had happened i immediately reported it to PayPal and told them it was unauthorised. This was approximately…
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Online Refund to e-gift card
I returned an order to New Look and apparently accidentally ticked refund to e-gift card rather than original payment method of credit card. Something I know I would never have willingly chosen particularly given I rarely shop there and it was for over £100. I did complain at the time asking for this to be corrected but…
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Consumer Rights With Broadband Supplier
I have been with Zen Internet for a few years and when I was with them at my old address, they were very good. However, when I moved house things went a bit downhill. They said that I had to have a new account but they managed to mess this up and initially they were trying to activate my service on the old account and it…
