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Mcol claim
Hi hope you're all well, does anyone specialise in consumer law that covers (I'm based in Devon) DMCCA s.228 DMCCA s.224 CRA s.49 CRA s.62 PTR Reg 11 And can give advice Can post the details here when needed Thanks
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Bose/UPS issue with stolen parcel
Hello, I hope someone can help me because I amliterally at the end of my tether. I purchased a very expensive pair of noise cancelling headphones for my granddaughter on 13th January they were due to be delivered 15th. On 15th I had a message saying they were delayed, after conversations with Bose the package was…
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Car garage have had my car for over 4 months
My car broke down over four months ago and was towed to a large well known car dealership. They kept giving us dates in which the car would be looked out and they would come and go without us hearing a word from them. We had to keep chasing them. In this time we have spoke to customer support who have done nothing to help.…
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Gifted device broken - warranty not transferrable?
I was gifted a beauty device - a ziip halo - just after Christmas in a slightly unusual way via a friend of a friend. I don't know the person that gave it to me other then via my friend. The device has broken. It is sold as coming with a two year warranty, but when I contacted ziip they have basically told me because I…
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Id mobile issue
Hi, I bought my husband a new phone for Xmas, not realising the sim was same we got new number. Were all with id mobile sim deals in the house so assumed I could still port number. But no. I can't so on discussing only via Web chat which is crap they said inter company numbers is not possible. So I asked fir new sim for…
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NCF Living
I ordered 2 sofas from NCF living in nova 2025, i paid on my credit card and i received a text message from the delivery company furdeco for dec 4th. The day of the delivery i received a 2nd text saying the delivery couldn’t go ahead as ncf had sent furdeco a 3 seater and a 2 seater when my original order was for 2 X 2…
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Am I right to be livid?
I asked ADT to quote for updating our alarm system. They quoted me £350 to buy the new system plus £50 a month for maintenance, with a 36 month contract. Obviously, they are making money on the maintenance to subsidise the installation cost, and that’s fair enough. I paid the £350, and THEN they sent me a 19 page contract…
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Courier dumped item - took photo - apparently this is PROOF? whats legal status
Bought an item (over £100) and didn't get it. Chased courier and they sent me a photo of the parcel behind my bin. OK but I never got the parcel. Who knows? Got stolen. Or maybe the driver picked it up again? Either way at no point did I get this parcel. Klarna are now saying they've contacted the courier and this photo is…
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Builder Depot refusing return under Consumer Contracts Regulations — advice needed
Hi all, I’d appreciate some advice on a return issue I’m having with Builder Depot. I ordered a fridge freezer from their website on behalf of my elderly parents. The unit was delivered on 18 July 2025, and I submitted a return request on 29 July — well within the 14-day cooling-off period allowed under the Consumer…
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Help Needed with Faulty Washing Machine
Hi, after some advice on where to go next with this. I purchased a washing machine online from appliance world online which was delivered on the 9th. During the second wash I noticed leaking, when opening the door I saw a bit of the seal was broken/missing. This was a normal wash of clothes, nothing even with a zip, I’m…
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Curry's costomer service decline
I’m posting here because I’m genuinely shocked at how difficult it has been to resolve what should be the simplest issue imaginable: a missing item and a refund. I ordered a small item from Currys that never arrived. Since then, I’ve contacted them 8–9 times via their website chat, sent several emails (including to their…
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Laptop died after 3rd attempt to repair USB-C fault - any rights?
Hi all, I bought an expensive laptop in 2017 with a desktop CPU. I didn't own any USB-C devices until 6 years later and they didn't work with audio devices (USB-A was fine). I returned the laptop and the supplier sent it back untested with the same fault. My mum died the same week so I didn't follow up until the next year…
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damaged/dented fridge freezer on delivery, plus courier scratched our flooring
morning all, we ordered a fridge freezer from appliances direct, paid extra for the for the delivery company to unpack and deliver to the room of your choice. I've got two issues, firstly, they unpacked the fridge freezer (integrated) and there was a dent on the leading edge of the door (its going to the be the edge you…
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Car dealership closed / Fault on car
Hi, I purchased a car in early August 2025 - So 7 months ago, I paid for this with cash only to the tune of £7,000.00. I was wary at first of doing this, but it has being an independent car dealership in town for the past 30+ years. 3 weeks ago I noticed a problem with a potential leak of coolant fluid. I reported the…
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Peugeot safety recall letter arrived 3 weeks after we had damage caused by the faulty part
Our Peugeot 3008 had catastrophic engine damage caused by a faulty camshaft. It was towed to an AA Smartcare affiliated garage at the recommendation of AA roadside assistance. The damage caused smashed tappets to the engine, which had to be removed,along with numerous camshaft and timing belt parts that had to be replaced.…
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Wrong item sent
I ordered a rugby top for my husbands christmas. He opened it , tried it on and immediately took off the tags as he decided he would wear it later that day, Unfortunatey, I wasnt in the room and when I came in I saw it unfolded I saw it was not the top I had ordered. I immediately contacted the company to ask for the…
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Being charged tax on refund after extended return window
I was offered a refund in the shop after I couldn’t find anything I wanted to exchange. My receipt states that I had up until the end of the month for refund or exchange. This ‘ extended window’ - which amounted to almost 2 months- I assumed was part of a special Christmas grace period. I didn’t realise until I checked my…
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Royal Mail Complaint Email Address
As an alternative to their complaint webform this can be used: customer.service@royalmail.com The advantage of email is you can include/attach screenshots and/or documents such as receipts. After sending it you should receive an automated reply confirming receipt of your email with a unique reference number.
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CCJ against used car salesman, help!
We bought a used car which packed up after a week and we were told by the DVSA (after second MOT) that it was dangerous and "not fit for purpose". We got a CCJ against the sole trader but he has now started a new company in the same place and shut down the original website so we don't know if we can still send the…
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Repair company no show
I'm not sure where to put this but I'm looking for some advice. I have booked a tumble dryer repair by the company who manufactures the products (AEG). I had to pay £200 for a fixed fee repair and been given a repair date. The date has gone and no one turned up. I rang AEG but they said it's Electrolux that contracted out…
