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Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

Faulty Glasses
Hello, I purchased a pair of glasses (£389 - not cheap!) from M&S Opticians last year. The hinge has since broken through no fault of my own and I took them into the store. The staff agreed that the frames need to be replaced, and confirmed that they are still under guarantee (I bought them less than 12 months ago). Great!…
Amazon returns
I want to order a small electronic item worth £30 from Amazon but the seller is listed as in China can anyone tell me if I would be lumbered with sending it to China if it needed return, or does it go back to an Amazon warehouse in the UK ?
Zara refusing refund
Hello, need some help. I returned a parcel to Zara online. I used Inpost Zara sent me a barcode to scan at the locker. I left my parcel inside the locker and got my email confirmation a few weeks later I still hadn’t any refund from Zara. I have contacted them and they have told me that i returned a non Zara parcel and…
Homebase Kitchen Warranty Advice
I’m really hoping someone can ease my anxiety! I purchased a kitchen 1.5yrs ago and in short four of the kitchen fronts have started to warp. they aren’t near the sink. I contacted Homebase and have been advised they want to send a third party out to inspect. I’m fine with that if they are independent however I’m concerned…
B&Q Marketplace
What can I do? Item ordered onB&Q website. Item damaged. Rang customer service. The item was via their marketplace so B&Q abdicate all responsibility. No contact from seller. Spent hours trying to get through toB&Q for them to do zilch. Asked for refund. Stillno contact from seller. So frustrating. Put in a complaint and…
Unfair "non refundable" deposit contract term
Has anyone had any success getting a salon "non refundable booking fee" refunded? Long story short I've had to cancel several appointments due to unexpected relocation. Appointments were made months in advance and the first one is still over a week away at the time of cancelling. The salon holds a rolling deposit to cover…
County court claim
I have received a county court claim form the claimant is Cabot for a current acc I had 4 years ago. I have submitted a acknowledgement of service. Please can anyone help the best way to defend my claim and what is best way to come around this.
Defendant disputes my claim for missed invoice, shall I proceed?
Do I proceed? Is he threatening me with what he's written in statement of truth (whatever that is)? He was the one who paid me and it's his mother's address on all the invoices. Paid four of five invoices, Im chasing fifth one. It says the name of company (which HE paid) on my bank statements Response- He rejects my claim…
Booking.com being difficult with refunding verification payments
Hi all, not sure if this is the right section. In May 2023 I made a hotel booking with booking.com on a Barclays credit card and paid at the time, no issues. On 11/09/2023, I received an email from booking.com "Hello Esteemed Visitor! Currently, our booking assistance team has notified us about you need to undergo a card…
Does Consumer Rights Act 2015 pass on to a second-hand owner?
Im looking to buy a used MacBook that was originally purchased new from Amazon in 2021. As long as I get the original receipt, am I ‘covered’ under the CRA 6 year period? Or does that ‘coverage’ only exist between Amazon and the original purchaser?
Out of warranty high value product
Hope you can please help with some advice. my 3-year warranty ran out on a £2400 Rangmeaster range cooker from john Lewis in end of July. 1 month later the cooker stopped working, john Lewis say won't do anything as warranty finished. is there anything I can do please as I would have expected such an expensive cooker to…
Beko Oven/Hob Jan 2022
We purchased a free standing Beko in Jan 2022. The oven does not work and the hob stopped igniting at the same time. It has also started to rust. Do we have any rights?
My Direct Debit has been changed to a 'subscription'
I notice that my Mobile network provider has changed the nature of my monthly payment to them from a 'Direct Debit' to a 'subscription'. How will affect my rights to stop the payment if I wish to discontinue the service.
Garage didn't diagnose or fix fault no refund offered
My car has left me stranded twice in a week due to non-starting away from home. I booked it in to a small garage this morning. The mechanic rang later in the morning and said he had started it, driven it and couldn't find anything wrong with it except wires to the fuel pressure solenoid rubbing against a pipe. I had…
Brooke and Wilde - Administration
Hi All, After some advice although from research i have done at present i cant see that we have any options. We purchased a new bed and mattress from Brooke and Wilde last year and have had a horrible customer journey from the start. Both items we're purchased using there own 0% finance via Duologi. Brooke and Wilde were…
Chargeback for a pre order
Hi all , looking for some advice please . I ordered some skin care in March on pre order . After about 3 months I sent an email enquiring as to where my products were as my £ 72 had been taken . No response so sent a further 3 emails over the next 3 months .I have since found out that I am not the only one this has…
Royal Mail Sunderland DO - Parcel not delivered, but signed for on Proof of Delivery.
After the bank holiday weekend I was expecting 2 parcels from Ebay to be delivered, which had to be signed for. 1 parcel was delivered no problem, but no signature was asked for. I waited a few days but the 2nd parcel did not turn up, so I started chasing it up. Checking on Royal Mail website BOTH parcels were delivered on…
rights on faulty tools
Hi, I bought angle grinders from Lidl, send them back, as they were faulty, and one the disc started to fly off, which could have caused serous injury, or death. They are saying they will not send new grinders, from Germany, that's the firm, cos they were not packaged as they wanted, and they were used to much, and now…
AO return policy
I'm posting on behalf of my daughter, who today took delivery of a Philips TV, bought online from AO. It isn't what she wants (apparently some sizes of this model can have apps added via google, but this only has a few pre-installed, unable to add more (confirmed with Philips CS)) I told her too buy as much as she could…
My Rights
Hi Everyone I am in need of some help please, Sorry for the long post but I am now desperate. I needed a new bathroom, and one of my friends on facebook shared a post regarding a business that did this. I messaged her and asked her if they were any good, and she replied she hadn't had a bathroom fitment done by him but…

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