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Insurance not being able to get my excess back
A year ago, a friend of mine was involved in an accident. His parked vehicle was hit by a van, and the van driver got out and ran away. My friend opened a claim. It was straightforward because the van was still at the scene, we had the registration number, and CCTV footage clearly showing the van hitting the car. Esure…
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Royal Mail does not deliver for weeks on end then....
I have been having a problem with Royal Mail for several years with mail deliveries on normal post. I have raised complaints over and over again only to be told it was a staff shortage or that depot has been told and they will improve, but it never does, Then I heard a guy on a consumer show describe the exact issue I am…
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MSE News: Buy now, pay later user? You'll get new protections this week
If you use buy now, pay later (BNPL) to spread the cost of a purchase from Wednesday 15 July onwards, you'll benefit from new protections – including being able to escalate complaints to the free, independent Financial Ombudsman if something goes wrong… Read the full story:…
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Washing machine 30 month old
Looking for advice I bought a washing machine from Currys Clearance (ebay), and been in daily use, never overloaded and it has been good until recently before developing a fault. I contacted Samsung as I thought I'd activated their extra warranty but appears I never did. In short I got an engineer to come have a look and…
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Someone spent my Tesco E-Gift Card without my knowledge or authorisation
Hi, Please provide me with some advice. On December 4, 2025, I purchased a Tesco gift card valued at £150 from Perkbox Ltd, which is an employee benefits and rewards platform. I saved the gift card in my Google Wallet and used it only once, on December 15, 2025, to spend £32.06 at a Tesco in Stockport. However, without my…
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Enterprise Car Club charge for late return
I made a reservation with Enterprise Car Club where car hire is all app-based. I subsequently used their app to extend the end time from 1800 to 1830. When I ended the use at 1823 I noticed that the app suggested I had returned the vehicle late and a minute later I received a phone call from the Club asking why.I had…
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Right of withdrawal query
Hi - my wife bought some items online from H&M, which included some non-H&M branded items. We didn't realise at the time but these can't be returned to store and have to be returned by post. Unlike store returns, they charge £2.99 per return per brand and she will incur multiple such charges. If we "cancel" the order via…
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Company have kept my return and not refunded
Please help if you can I returned 2 dresses to AX Paris and opted for store credit rather than a refund as they give you a bit extra and free returns for this option. I contacted them as my refund/gift card was never issued. After some back and forth they confirmed they had received the parcel but don’t know why the refund…
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Urgent Help Needed Regarding My Daughter's Range Rover Evoque
Hello, I'm a crazy cat nanna from the North East. I really need some urgent advice with regard to the above. It will be a very long winded and complicated tale but my daughter is at her wits end and they are refusing to speak to her and denying various conversations. Hope you can put me on the right track because she is…
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Faulty laptop knowingly sold to me
I’ve just been to Apple Genius Bar with my laptop I purchased 3 months from Facebook marketplace place to have it looked at. The diagnosis isn’t looking good but more worryingly is that there is a note on their system that says the laptop was brought in two days before I bought it with the same symptoms and terminal…
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Phone manufacturer failing to honour warranty
In November 2023 I bought a Fairphone 5. I bought it from BuyItDirect's eBay store. I checked with Fairphone that this would still be eligible for their warranty, they confirmed it would, and I registered it with them after purchase. All good so far. A couple of months ago, it developed a serious hardware fault that…
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Purchase and scammed?
I have made a big mistake. With the temperature being so hot and muggy I went online to purchase something to make it a bit more manageable. I had seen the epicooler and at £137.00 I thought it was reasonable and made a purchase online. The payment was pending but I didn't get an email confirmation. I had seen an order…
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Right street - wrong postcode. Courier took a guess....
Yes my fault. Ordered something online. Delivery address correct house no and street name, but incorrect town and postcode. Courier took a guess and delivered it to and invalid street address. Vendor is saying tough luck, I'm saying they should have returned it as invalid address? Example - Old address:- 10 dog street,…
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Project Timber summerhouse main door 40mm out of true
The main summerhouse came together well. But the door is severely warped. The company are suggesting holding it in place with a turn button for a month to see if it will bend back - this will never resolve it. How is it best to get a replacement from them? Clearly, it's a defective part and not fit for purpose, another…
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KRCS increasing price after order had been confirmed and paid for
Hi, I'm looking for some advice on a situation I have with the KRCS Group and the recent Apple price increase. So the time line reads like the below Made an order for a MacBook 2 weeks ago - It was a built to order / custom build so according to their T&Cs I was unable to cancel for a full refund as they would be sourcing…
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Voluntary Termination of PCP contract?
Good afternoon :) looking for advice and opinions on what you would do in this situation please! I have a car on PCP finance. 48 month contract with 7 payments to go (plus optional balloon payment). I had intended to hand this one back at the end and start again with a new car. The car has been serviced and maintained…
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Fault disguised to deceive!
I bought a bathroom basin from Amazon (third party seller apparently) last October, had it fitted and was quite happy with it. Recently when cleaning it I noticed what looked like paint coming away from the inside corner. On closer inspection and some more rubbing I realised that it had been filled in with some material…
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Small Claims Court guide
Small Claims Court Guide guide. Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Broken wheelchair frame
I purchased a wheelchair from an online retailer two years ago. It took a while to be made from the factory and be delivered so its only been used for 18 months. It cost £1500 and then an extra £1000 on optional extras so £2500 in total. I paid £1500 for the wheelchair on my credit card and then the extra £1000 before…
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Cinch - Car issue - Advice needed
Hi everyone, I’m looking for some advice on what options I have. I bought a car from Cinch in June 2025 using Starline Motor Finance. The car was due its MOT in April 2026, after around 10 months of ownership and approximately 5,000 miles. It failed with several dangerous defects, including significant brake corrosion. The…
