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Returning goods bought online - company being obstructive
Hello, We bought an item online (a "kick 360 football trainer") in December which we want to return to the supplier for a refund as the item isn't suitable. The item in question cost around £58 with shipping. The item was received on 20th December and we notified Kick 360 that we wished to return the item on 30th December.…
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Online store offering Store Credit refunds after 14 days, legal?
I ordered a coat from Sisterhood on the 01/12/2025, I received my order on the 05/12/2025. I tried it on and it didn’t fit so I decided to return it. I registered my return on 18/12/2025 and sent it on the 19/12/2025. Their returns policy is pasted below:“RETURNS POLICY If any of your items aren’t quite right, you have 14…
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Am I liable ??
Hi , myself and terminally ill husband recently stayed at a B and B , my husband had a nose bleed during his sleep which is a side effect to chemo he's undergoing - we told the B and B owner as soon as it happened and tried to clean it but they are saying we are liable for the £40 dry cleaning costs , is this correct ?? It…
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ProSearch Letter Help
Hi, my mum has been sent a letter from ProSearch saying the 'Santander Nominee Service wants to reunite you with your lost assets' It says small estate declaration, small estate markets in financial instruments directive. It's about some small shares my dad had - he died in 1990 and my mum is next of kin. I've read that…
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Consumer rights in relation to taxis
I booked a taxi on the 6 November 2025 to take me to the train station on the 1 December 2025. I received a confirmation email informing me that the booking had been made and that my taxi would arrive at 05:15am to take me to the train station (5 - 10 minute drive). My train was departing at 06:05am, so plenty of time. The…
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BT
Moved into our property 3 years ago BT issued us with a full fibre contract they failed to install for 5months leaving us with no phone or broadband after several complaints they advised us it had to be full fibre as they are no longer supplying copper cable connection to our village, after two site visits by Openreach…
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Amazon Gift Voucher Complaint Part 2
Hello, Newbie here. Sorry, I had to create a new thread regarding this Amazon gift card issue as I have the same experience as @bazza2000_2 and wanted to contribute. I received two £50 Amazon gift cards in December as part of my leaving the work place gifts. My colleagues had pooled together to get me the gifts. Both cards…
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Dating Site Threats
Hi this is a bit embarrasing but is making me panic as i'm getting lots of threatening emails now. A couple of months ago i drunkenly thought it woud be a good idea to join a dating site although not one of the mainstream ones. I registered to the site then put my card details in to which they were declined, i then came to…
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860 Just disappeared into thin air never to be seen again
Hi, I will keep this as short as possible; I had 860 Euros in a french Paypal account. I sent this amount to my partner into her UK Nationwide building society. The moneny completed on the Paypal end but never arrived in the UK account. Paypal say the money was sent and Nationwide say the money was never received. My…
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refund for driving instructor course
I very recently paid for the above. within last 8 days. i want to cancel but they are not willing to refund my monies. they stated that i verbally accepted terms and conditions over the phone, which i did not. they claim its not covered by consumer rights ? is there anything I can do??
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thoughts please
Ordered a necklace for christmas delivery and chose the name we wanted. When it arrived we were disapointed how it looked compared to how we imagined it looking. Got in touch with the company who do not agree its either faulty or not as described and they are saying we can return the item for store credit minus the cost to…
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Rejecting a 2 year old car
I bought a VW Buzz on pcp and it has developed a rattle. The dealer tried fixing it, then sent it to a specialist who noticed a previous repair had been carried out to the vehicle on bodywork and suspension - exactly where the rattle stems from. They’ve had the vehicle for over 3 months and they don’t seem to be able to…
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Charged £59.99 by Apple app (YouCam), refused refund
I signed up to the free trial for 7 days and was charged £59.99 for the yearly subscription. I requested refund the same day but it has been refused. I have raised this with my bank. Let’s see if they do anything. It was debit charge. Surely there’s some consumer rights around this? Like 14 days no questions asked refund…
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Tesco e-gift card issue - being sent round in circles!
Hi I purchased an e-gift card from the Tesco gift card website, the recipient has been unable to activate it. I contacted Tescos 2 days after purchase tried to complete form on website yet got error “captcha” required wouldn’t submit. Spoke to CS they agreed form not working said they would need to complete it. No follow…
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Is Boots UK a pain when it comes to refunds/returns?
Earlier this year, i tried to refund an item from the 3 for 2 offer. The cashier was young and seemed new but she said she processed the refund and the manager did come to check the product. However, since it’s part of the 3 for 2 i was refunded £0 instead of £10 despite it being one of the more expensive of the 3. Wasn’t…
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RyanAir Website Glitch
Hi all, Please can someone help me understand my options. When logging into my Ryanair account today, as did many, their flights appeared as cancelled. I obviously took that as the truth as their website, not just app, told me it was cancelled and to request a refund. So I did. In the meantime, I had to shed out an extra…
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John Lewis gift card validity
This is my first posting so hope I don't mess up.... I was quite angry the other day after I found an old John Lewis gift voucher whilst having a paperwork sort-out, and when I tried to find out the value of it on their website, the card number wasn't recognised, so after a few emails I was given a phone number of the gift…
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Argos Wardrobes
Hi All, I have been attempting to fix my wardrobe with Argos. I will try and make this a quick one but I would like some advice if anything. I bought a wardrobe in October 2024 and it took forever to fix and I quickly gathered there were not the right parts. I sent an email to Argos however I gathered this was not Argos'…
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Extended warranty lack of documentation
I recently bought a dehumidifier from Meaco dehumidifiers (appears to be "Love Shopping Direct Ltd" although not on email or invoice). When I ordered on the product page it showed '3 year warranty' however this was not shown on the invoice or order acknowledgement email. My question is around not having proof of an…
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Boohoo return to gift card not bank
I made a £300+ order with Boohoo for holiday clothes as my weight changed a lot and I need a new summer wardrobe. I sent a lot back (weight issues, again!) and requested my refund. I've now been sent the refund on gift cards, which they claim I requested. I definitely didn't - I don't ever choose gift card options and need…
