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John Lewis incorrect product sent
Looking for help/advice I ordered an iPhone 16 from John Lewis with next day delivery, when the parcel came the contents were not an iPhone 16 but a powerbank!!! Immediately I phoned customer services, escalated the situation to be told there’s nothing they could do. Obviously I couldn’t accept that outcome and have…
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Timeshare
Hi I need advise I am trying to get rid of my timeshare. I am close to using National timeshare helpline but I am afraid of being scammed . Does anyone know if they are ok.
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Gym closed - what are my options
Hey All, Is there an ombudsman in the leisure sector that I can complain too? I signed up and paid for a year gym membership (£300) with anytime fitness Rugby on 07/06/24. On 20/11/24 they let the unfortunate staff go and closed the doors without warning. Some people recieved emails announcing the closure and advising they…
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Debt Charity Took Payment But Showing Wrong Account Ref
Hello, I had a Notice of Enforcement from Equita on behalf of Notts City Council. (I got a parking ticket and, because my brain isn't great at these things, forgot about it to the point where this landed.) The notice was for £160. I called them to arrange a payment plan and Equita said they could only do a plan for 2 x £80…
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Deliveroo Money Scam no response from Deliveroo
I received no response can you help Hello CEO I would like communication from you not customer services or any escalation team as Deliveroo is your vision. I want to complain about the terrible service I have received from your Deliveroo company in the UK. Many times in London where I live I have ordered food from your…
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Bensons for beds complete failures to a disabled customer- where can I go from here?
Hello everyone, I cannot deal with this on my own anymore and need to share it and ask for advice please. Please keep your suggestions clear if possible, I have autism and would greatly appreciate easy to follow steps. Many thanks. I ordered a sleep wave adjustable bed from Bensons on the 19/09/24, it was due to be…
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guarantee
HI i purchased a divan base mattress and headboard total sale £2619 from Bensons the divan is broken i have contacted bensons under the 5 year guarantee they have responded to say that the divan is no longer manufactured and as they cant colour match they will give me a credit of £85 they say that has the divan base was…
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Faulty windows company in administration where do i turn please
Hello, In March 2022 we had two windows installed, flush fit units with tinted glass - so expensive. Within months we noticed wind screaming through them and mould in the gaps. The company who installed them had now ceased trading. We have the manufacturer guarantee paperwork, we contacted them, they sent an engineer out,…
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UK model agency
Hello! I recently signed for UK model and paid 50 pounds. Just a few minutes ago. And now when I studied it's reviews . I want my money back. I booked a shoot on Sunday 1 December. And today is mo day. Can I get it back without appearing on shoot. Can you please guide me. Like If I told them before 3 working days.
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Phone missing from DPD package
I ordered a Samsung Galaxy Z Fold 6 1Tb from the Samsung UK website and it was delivered the next day in a package along with a pair of galaxy buds and a Samsung ring sizing kit. As soon as I took the parcel off the DPD delivery driver I thought that it was a bit light. I opened the package and the Samsung box…
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Where to find ''Fee Account Number'' + ''Application Number'' on MCOL??
I filed a claim via MCOL to recover £800+ owed to me by another individual. The other person didn't bother responding to the claim | And so after 14-days I just filed for a Default-Judgement; Requesting for payment in full :: within 14-days (*which will be 24th November). All I've recieved in the post though was a template…
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Received a letter from BW Legal for a 15 year old British Gas "debt"
Hello, I received a letter of the weekend from BW Legal claiming I owe British Gas £127.49 for an address I lived a around 15 years ago. The said they've previously contacted me but have had no response and are saying that unless I pay the outstanding by 21st November then they'll take me County Court. They haven't…
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Online Purchase Item Too Small Return Query
I purchased a jacket online from BOY London for a relative as they didn't have enough money until the end of the month. They were on sale. The biggest size they have (manufacture) is XL so ordered this but it was a tight fit and too small. I am still within my 14 days return window, purchase was £120 and paid through…
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Rogue Garage Trader
23 August I paid £300 by credit card to secure a car however the garage kept the car to work on it until it was delivered 21 September when I paid the balance of £1700 plus £140 car tax the garage had bought, by bank transfer as he had not brought the card machine, saying he had sent off the V5C - nothing has ever been…
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Just Eat - Refusing refund - What course of action can I take?
We ordered items from Asda, via Just-Eat. The first delivery was marked as delivered. It wasn't delivered to us. All address details are 100% correct. Our house is not hard to find, the number can clearly be seen from the main road. We tried to contact Just Eat but there was no live chat available at the time. We had to…
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Why is it so difficult to get things put right in the on-line world?
Why is it so difficult to get things put right these days since it it is almost impossible to speak to a real person! Two weeks ago, I ordered some new telephones from EE, paid using Paypal. Everything went though OK - except there was an error in the delivery postcode -it simply had *G8 instead of *G18 which is a location…
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NBCS Threatening court action on behalf of Frasers Group Sports Direct
Hello, everyone, I’m seeking advice or guidance on a situation I’m dealing with. I recently had an issue with NBCS, and after attempting to resolve it directly with them, I feel that I may need further assistance to achieve a satisfactory resolution. Here's a summary of the situation: * Background: I made a purchase from…
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Amazon Complaints Procedure
Do Amazon have an official complaints procedure? On 12 October I ordered two mattresses from Amazon. Not that it makes any difference but just FYI I ordered then because we had bunk beds that were supposed to split into 2 single beds. When the mattresses arrived, it was obvious that the bunks were not true single size and…
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Nike - don't know what to do next
Hi, Thanks in advance for reading this, I am at a loss as to what to do next as I am going in circles. I had a large order from Nike back in May of this year for my children. It was paid for with Klarna and all returned in 3 parcels through Inpost. Nike are claiming to have only received one of the three parcels and…
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Ripped off by a plumber
Is there a way to find a proper plumber who is registered with a governing body? A plumber did offer to do some work for me to stop a leak, It was a bad leak and the kitchen was flooded. He failed to identify where the leak was coming from but still charged a £20 call out fee. I found out where the pipes were leaking and…