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Gift card help
Hello, I received an adidas gift card for my birthday. Was purchased from Tesco. I came to use it today, scratched off the PIN number box but there is no PIN number there, making the card totally unusable. Adidas are saying as it’s from Tesco it’s their responsibility and Tesco are saying it’s Adidas’s responsibility.…
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Currys & Creation
Can't find anything on this here, but know Im not alone (because they've told me!). Friday 22nd September I had a message from Currys, congratulating me on my new purchases - I hadn't made any! Then I had emails from Creation (their finance department) telling me to check my new statement online. There were two purchases…
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B&Q Appalling Service via their call Centre 0333 014 3357
Horrific experience.... several calls to sort out an order. It was my mistake as they had two products on their marketplace website, same wardrobe, £37 price difference though. I use to run a call centre so appalled by this service. Calls in order... Call 1. Had to keep repeating myself, the operator confirmed he was in…
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Airbnb refusing to compensate hotel bill
Hi, I had to pay for a hotel when arriving at my Airbnb accommodation in Paris as I had been given the wrong code and the host wasn’t responding to my messages. It was 11pm and we had tired little children with us and my only option was to find the nearest hotel we could all walk to.The hotel cost nearly €200 euros for…
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Anne Louise Boutique
I'm writing to find out if anyone else has had issues with the online retailer Anne Louise Boutique and receiving a refund/have any advice on how I can tackle this. Anne Louise Boutique or ALB has a huge social following and the dresses are worn by celebrities and influencers all the time, but stupidly I didn't refer to…
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Faulty Car and Dealership Unhelpful
Hi there, I purchased a Citroen C3 on an 18 plate from a dealer in Stoke on Trent, it is a lovely car and it was purchased on 21st Sept this year, about 40 days ago. The car has an RAC 3 month warranty and the dealership serviced it, put a new MOT on it and changed the oil and filters etc the day before I collected. Now we…
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How can I get a refund from Just Eat - I've tried everything so far
I ordered a food delivery last Friday 26 September. They charged my card £55.30 and after about 20 minutes cancelled the order. I assumed I would be refunded and today, 1 October, went on the app to see when that would happen. Just Eat Chat app says I haven't been charged so there's no refund due. I can't find a telephone…
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Wedding Caterer withholding refund unless we sign agreement stating we won't leave a negative review
Hi all, Looking for some advice. Long story short, we had our wedding this year and found our caterers really disappointing. The service wasn't as described and we felt really let down. We've been in email discussions with the company and have settled on a 10% refund. I'm keeping to resolve this as soon as possible as it's…
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LETTER BEFORE ACTION Help
Hi all, thank you for taking time to review this letter that I am planning to send to a supplier before procesdding tpo the court. thaks in advance. Dear Sir/Madam, Order: Galaxy Z Fold3 5G 256GB (Black) – £503.49 Order date: 10/04/2025 Issue reported: 08/07/2025 * I purchased the above phone on 10/04/2025 for £503.49.…
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Evri lost returns parcel - how to claim?
I paid via Evri for a returns to a retailer and the parcel tracking stopped on 15th September, still showing "on it's way back to the retailer". Retailer are saying they haven't received anything, and because they didn't provide the label it is Evri who I need to contact about refund/compensation for a lost parcel. They…
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No Win No Fee Solicitor
Hi im looking at taking a company to court regard the workman ship done at my property, is there a No Win No Fee Solicitor that takes this on ?
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Car insurance claim - can someone help me understand please?
My dad was in a car accident in February. It was quickly decided by both insurance companies that it would be a 50/50 blame. My dad's car was written off and he quickly received the money to get a new one. Immediately after the accident, my dad just sat the driving seat in a state of shock. It was commented on at the time.…
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Used Car Interior Damage
I visited a local car dealer a couple of weeks ago, test drove their demonstrator of a car I was interested in. Talking to the salesperson I told her there was a year old vehicle in the London branch and they arranged to have it transported to that branch for a fee of £680. The car came and there was a big hole in the…
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PAYPAL SCAM via FB purchase of a crochet pattern
I recently tried to order a download crochet pattern from a site on FB called Ma Boutique, I payed by Paypal the £2.65 using two step verification as recommded by PP. The link was never received and checking my emails later I discovered not only did I have an invoice for £2.65 but three further invoices totalling almost…
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Second hand redeemed giftcard refunded & spent by original owner
Anyone else had the same issue and what did you do? I bought a second hand Amazon giftcard from an online company at a discounted rate, something I have done many times over the last couple of years with no problem. I topped up my Amazon balance with the £50 giftcard and the code worked. I have been keeping money in my…
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Faulty car on pcp
Hi all, I brought a car from a dealership on pcp and part ex my old car. I brought the car on the 24/08/25 and when driving home from the dealership I noticed a bad nice coming from underneath the rear center of the car. The next day I returned the car to the dealership telling them about the noise and they said to come in…
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Woodworm In Furniture
I purchased a coffee table last December. Its now showing evidence of woodworm, only a few holes with fine sawdust but enough to make me move it out the house. Luckily no other parts of the house have any evidence. Ive emailed the company but had no reply. Is anyone able to tell me how I stand from a legal point of view?…
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Salary sacrifice car schemes – consumer rights warning
Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…
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Hoka - Return lost
I recently purchased a pair of running shoes from Hoka, tried them for a few runs, too small so sent them back via their chosen courier royal mail. Now, I have done this before with Hoka and had absolutely no issues, a few weeks past and no movement on the return or anything by way of communication from Hoka. I then…
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Hoover Tumble Dryer recall, how long to fix it
I purchased (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed, re delivered the following week. The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable. Then I…
