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VERY CATALOGUE

Amanda010601
Amanda010601 Posts: 1 Newbie
Seventh Anniversary Combo Breaker
in Consumer rights
I have searched high & low, but can't find an email address by which to complain to Very. Can anyone please help?
Best wishes,
Amanda

Comments

  • marcia_
    marcia_ Posts: 4,072 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    Amanda010601 said:
    I have searched high & low, but can't find an email address by which to complain to Very. Can anyone please help?
    Best wishes,
    Amanda
     You make complaints by phone 

    https://www.very.co.uk/customer-care-contact-numbers.page

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  • fatbelly
    fatbelly Posts: 23,726 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    Have you tried

    Queries@very.co.uk

    It might bounce back
  • powerful_Rogue
    powerful_Rogue Posts: 8,657 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Unregulated industries don't have to have a complaints procedure.
    You could always take pen to paper and send a letter to their HQ in which the address is available online.
  • eskbanker
    eskbanker Posts: 40,304 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    powerful_Rogue said:
    Unregulated industries don't have to have a complaints procedure.
    And businesses which do have a complaints procedure are under no obligation to accept submission via email, so it'll generally be best to use published channels rather than trying to find alternatives that may or may not reach someone authorised to deal with them.
  • robatwork
    robatwork Posts: 7,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 18 January at 6:42PM
    There's a site called ceo email that gives an email to the CEO, perhaps it's valid and worth a try, but I can't link to it as it gets starred out, google CEOEMAIL and type in Very
  • screech_78
    screech_78 Posts: 733 Forumite
    Fourth Anniversary 500 Posts Name Dropper
    They don’t have an email address. 

    We had an issue with a delivery from Very a couple of months ago. I sent a private message on their Facebook page. It was picked up a couple of hours later and a link to their live chat was provided. Issue was resolved 10 minutes later. 
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,899 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 18 January at 7:30PM
    If you used their credit, complaints process is here OP:

    https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf

    (Which is regulated, if you didn’t pay on Very credit then the transaction isn’t regulated). 
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