Returning item but told it needs to be sent back to manufacturer in China

Datamunky

I’m trying to return an item I bought from a UK-based company under distance selling rules. The company has accepted this but has told me the item needs to be sent back to the manufacturer in China using tracked delivery. The item was £60 and to return it will cost £22. 

Does anyone know if they’re allowed to do this? Seems crazy to me when I could return it to their office which happens to be about 30 miles away.

Mark_d

What did their returns policy say when you bought the item?

sheramber

Who is the company?  Having .co.uk does not mean itis a UK company.

That 'office' will have no facility to receive or process returns.

born_again

Which website?

You wont be able to post a link, just add some spaces.

Did it say something - London or such?

Datamunky

Return policy states: 
To start a return, you can contact us at <email>. Please note that returns will need to be sent to the address we will give you in Email-Communication.

Datamunky

born_again said:

Which website?

You wont be able to post a link, just add some spaces.

Did it say something - London or such?

100% a UK company. I don’t want to name and shame until I know whether what they’re saying is legitimate or not. 

visidigi

Is it a change of mind or a rejection for SNAD?

Jenni_D

Unless we can see their T&Cs then we have no chance of answering your question with any certainty. And we can't see their T&Cs unless we know who they are. 🤷‍♀️

photome

Datamunky said:

born_again said:

Which website?

You wont be able to post a link, just add some spaces.

Did it say something - London or such?

100% a UK company. I don’t want to name and shame until I know whether what they’re saying is legitimate or not. 

Naming them isn’t a problem, you are not shaming them..yet . It sounds like it is not a UK company 

Datamunky

visidigi said:

Is it a change of mind or a rejection for SNAD?

It’s technically SNAD as the item delivered is not an original item, it’s a clone, and well-documented on all the websites and forums relating to the item. They’re claiming it’s not despite me sending lots of evidence to the contrary. 

Pollycat

So what is the name of the company?