Returning item but told it needs to be sent back to manufacturer in China

eskbanker

GDB2222 said:

eskbanker said:

GDB2222 said:

Okell said:

Datamunky said:

Is there any recourse if they’re not a UK company because the item is counterfeit/clone/not genuine? 

Did you pay directly by credit card and did it cost over £100?

If yes to both you can make a s75* claim against your card provider under the Consumer Rights Act 2015 on the basis that the item is "not as described".

If you used a credit card but paid via PayPal or Klarna etc you may not have a claim.

If you paid by debit card you might be able to ask your bank for a chargeback, but they might want you to return the item first.

So how did you pay?


*s75 Consumer Credit Act 1974

The OP said it cost £60, so the chargeback route seems best. As the goods are not what was ordered, I would argue with the bank that it's the seller's obligation to pick them up, or at least arrange for delivery. 

In any case, apart from chargeback, there's no sensible route for the OP to follow.

Any such obligation would only arise from the consumer legislation where the company is based, i.e. it isn't viable to assert or assume that provisions within UK consumer law apply.

I don’t think that spending £20+ on returning the goods to China makes sense. There’s nobody here in the UK to sue, and even if there were could the OP be sure of collecting on the judgment? Can you see a better option than trying to get the bank to return the money? 

I'm not suggesting that OP has a wide range of options to choose from but was simply highlighting that chargeback doesn't work in the way you were suggesting, as per subsequent post above....