Next sale

Ju8

Hi I went to the next sale last Saturday and when I got home I realised I had been undercharged by twenty pounds. What should I do ?

born_again

Honesty would go back, but are you sure that they had not put reduced price on items?

dnpark38

Go back and ask them to explain your bill.

UnsureAboutthis

Go back and double check and tell them that you own them 20 quid, and sleep better at night.

Something close like that happend to me, I went back thinking they undercharged me 30 quid for my polo shirt but their machine confirmed price had been reduced but you could only tell at the till - a mistake by store staff to update the price on the actual items. It was a wasted trip other than me doing the right thing

dnpark38

I was undercharged and went back and the particular store could not let me pay as they had no system to let me pay.

They had a system to refund overpayments :-)

Ju8

Thank you all sorted . I chatted to them online and they said since I don’t have a next account they can’t take a charge. I only have a cash account so they can’t do anything . They said that thet appreciated my honesty and thanked me for letting them know

marcia_

https://forums.moneysavingexpert.com/discussion/comment/82144396#Comment_82144396

that's good, you will feel better for having told them but gain anyway ♥️

Ju8

https://forums.moneysavingexpert.com/discussion/comment/82144454#Comment_82144454

Thanks Marcia . Yes spot on ❤️

pmduk

This regularly happens to me at Primark, (yes, I'm that cheap!)

Last time I pointed it out the manager explained that to avoid overcharging, when prices are being reduced, they get cut on the computer system first, but the items and shelving changes may take a while to catch up.

I do understand it; after all, a good company under-promises and over-delivers.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82144543#Comment_82144543

It happens to me fairly regularly in restaurants for some reason, I point it out each time and 90% of the time they thank me and say whatever was missed is "on them". Sometimes when its been a more material mistake they have added the item on at a reduced price.

Only once did I get charged the full amount and she not only didnt thank me but made it seem it was such an inconvenience for her to correct it… would have happily paid the £22.50 for what should have been a £225.00 bill if she wanted to avoid correcting but the till would have been down (the receipt was correct, she had miskeyed the amount to charge in the card machine)

Gonk1967

https://forums.moneysavingexpert.com/discussion/6684077/next-sale

It's their mistake. If you feel that bad about it, donate the £20 to a charity. It's not like Next would go bust over it.