Ford Puma 1L Ecoboost engine failure

Achloe19

Hi All,

Looking for advice on where I stand.

Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. 

Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for £21,500. We have been going through CRC and they finally came back with an offer but only willing to pay £4500 towards it. I am fighting this but the warranty ran out in February so not sure where I stand?

Aylesbury_Duck

Achloe19 said:

Hi All,

Looking for advice on where I stand.

Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. 

Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for £21,500. We have been going through CRC and they finally came back with an offer but only willing to pay £4500 towards it. I am fighting this but the warranty ran out in February so not sure where I stand?

Forget the MOT, that's not relevant.  The service history is the important thing here.  Has it been serviced at the correct intervals and done to Ford's specifications?  I'd have thought so, if it's always been serviced by Ford dealers.  If it has, that gives you grounds to push for more.  If it hasn't, then Ford paying a 50% contribution towards the cost doesn't sound unreasonable but I don't know how it compares to typical contributions made by manufacturers in these circumstances.

Your ultimate backstop would be small claims court to try and get the full amount, but waiting lists are around a year so you'd have to find the money upfront and hope to win the court case later.

Achloe19

Aylesbury_Duck said:

Achloe19 said:

Hi All,

Looking for advice on where I stand.

Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. 

Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for £21,500. We have been going through CRC and they finally came back with an offer but only willing to pay £4500 towards it. I am fighting this but the warranty ran out in February so not sure where I stand?

Forget the MOT, that's not relevant.  The service history is the important thing here.  Has it been serviced at the correct intervals and done to Ford's specifications?  I'd have thought so, if it's always been serviced by Ford dealers.  If it has, that gives you grounds to push for more.  If it hasn't, then Ford paying a 50% contribution towards the cost doesn't sound unreasonable but I don't know how it compares to typical contributions made by manufacturers in these circumstances.

Your ultimate backstop would be small claims court to try and get the full amount, but waiting lists are around a year so you'd have to find the money upfront and hope to win the court case later.

Thanks for your help. Yes all serviced at the correct intervals and as you say it was done by Ford so should all be to specification. We had it serviced at the same Ford dealer we also bought the car from. 

Just still seems like a lot of money to pay when they have confirmed it's a manufacturing fault. 

Aylesbury_Duck

Achloe19 said:

Aylesbury_Duck said:

Achloe19 said:

Hi All,

Looking for advice on where I stand.

Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. 

Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for £21,500. We have been going through CRC and they finally came back with an offer but only willing to pay £4500 towards it. I am fighting this but the warranty ran out in February so not sure where I stand?

Forget the MOT, that's not relevant.  The service history is the important thing here.  Has it been serviced at the correct intervals and done to Ford's specifications?  I'd have thought so, if it's always been serviced by Ford dealers.  If it has, that gives you grounds to push for more.  If it hasn't, then Ford paying a 50% contribution towards the cost doesn't sound unreasonable but I don't know how it compares to typical contributions made by manufacturers in these circumstances.

Your ultimate backstop would be small claims court to try and get the full amount, but waiting lists are around a year so you'd have to find the money upfront and hope to win the court case later.

Thanks for your help. Yes all serviced at the correct intervals and as you say it was done by Ford so should all be to specification. We had it serviced at the same Ford dealer we also bought the car from. 

Just still seems like a lot of money to pay when they have confirmed it's a manufacturing fault. 

It's a three year old engine, so fitting a brand new engine entirely at their own expense would leave you in a better position than you were in when you bought the car with a one year old engine.  If you go ahead with what's on offer, you'll have a three year old car with a brand new engine in it for your £4500 extra outlay.

I'd push for a greater contribution (unless the negotiation is already exhausted), or see if you can get their contribution in cash and get a reconditioned engine fitted for a lot less than £9k.

Achloe19

Aylesbury_Duck said:

Achloe19 said:

Aylesbury_Duck said:

Achloe19 said:

Hi All,

Looking for advice on where I stand.

Our car is only 3 years old and we have only had it for 2 years, it has full service history with Ford and also MOT, it has only done 28,000 miles. 

Ford have said our Cylinder 2 has low compression and we need a new engine, cost £9,124 we only bought the car 2 years ago for £21,500. We have been going through CRC and they finally came back with an offer but only willing to pay £4500 towards it. I am fighting this but the warranty ran out in February so not sure where I stand?

Forget the MOT, that's not relevant.  The service history is the important thing here.  Has it been serviced at the correct intervals and done to Ford's specifications?  I'd have thought so, if it's always been serviced by Ford dealers.  If it has, that gives you grounds to push for more.  If it hasn't, then Ford paying a 50% contribution towards the cost doesn't sound unreasonable but I don't know how it compares to typical contributions made by manufacturers in these circumstances.

Your ultimate backstop would be small claims court to try and get the full amount, but waiting lists are around a year so you'd have to find the money upfront and hope to win the court case later.

Thanks for your help. Yes all serviced at the correct intervals and as you say it was done by Ford so should all be to specification. We had it serviced at the same Ford dealer we also bought the car from. 

Just still seems like a lot of money to pay when they have confirmed it's a manufacturing fault. 

It's a three year old engine, so fitting a brand new engine entirely at their own expense would leave you in a better position than you were in when you bought the car with a one year old engine.  If you go ahead with what's on offer, you'll have a three year old car with a brand new engine in it for your £4500 extra outlay.

I'd push for a greater contribution (unless the negotiation is already exhausted), or see if you can get their contribution in cash and get a reconditioned engine fitted for a lot less than £9k.

The problem is, if we did pay the £4,500 to fix it, I now do not trust these cars and I do not want to keep it. It seems these Eco Boost engines are very well known for these issues and I wouldn't want to keep it and end up with this same issue again. So even if we had to pay 4,500 we will still be at a massive loss to then get rid of it. 

I will keep pushing! 

Aylesbury_Duck

Personally, I love the way those ecoboost engines drive.  They feel like a much more powerful engine does, but as you say there is a weakness in the wet belt system. It sounds like you've been unlucky because it seems to be that it's ecoboosts that haven't been serviced regularly or where servicing hasn't used the correct oil that are more likely to have problems.

If you can't get any more that £4500 I'd persevere with the new engine rather than immediately selling it.  Maybe you could insist that the new engine is warranted for two years?  Selling it straight away is just crystallising the loss, you may as well run it for a few years and let depreciation lower the absolute loss from selling.

Or get what cash contribution they'd be prepared to make, fit a reconditioned engine and sell the car.  That sounds like a lot more hassle though, especially if you like the car. 

the_lunatic_is_in_my_head

Trader should repair, if they don't reject for a refund (deduction permitted for use (not market value)).

Sadly burden of proof is upon yourself to prove the goods were not of satisfactory quality, any local, respected, independent garages willing to put an opinion on paper?