Hoover/Haier Heat Pump Tumble - Safety Issue

Odd_Job

Hi - hoping for some advice, please.

We purchased the Hoover heat pump tumble drier in February 2024.

in May 2025 they got in touch saying there was a safety issue, to stop using it and they’d come and fix it. This all happened within a week and all fine.

We then received a text from both Hoover/Haier and the retailer Argos on 5th August saying to stop using again as it’s been discovered the appliance is unsafe and there’s a risk of fire.

15 days later and there’s still no sign of any resolution.

I’ve contacted them on the phone, on WhatsApp and by email several times.  They keep explaining they’ll fix it but don’t know when as they’re very busy.

They have said I should dry washing on the line or ask a neighbour if I can use their machine whilst they try to fix the issue. They repeatedly say there’s nothing they will do or no timeline for fixing it.

Argos, the retailer, have been a bit more helpful. They’ve said they’ll take it away and refund.

I know this sounds a bit demanding, but although it’s a solution of sorts, as we specifically purchased an integrated appliance it means we’d need to order a new matching kitchen cupboard door and sort out fitting it - Argos won’t help with costs for this.

So I feel we’re stuck with an appliance that repeatedly can’t be used for safety reasons, no timeline of when it’ll be fixed and disinterested customer service reps.

Any advice would be appreciated, please!

Here’s the related government safety notice - https://assets.publishing.service.gov.uk/media/682c6edc5ba51be7c0f4530b/2505-0138-product-safety-report-Hoover-tumble-dryer.pdf

timjim

Can't the cupboard door be fitted to another integrated dryer?

Odd_Job

timjim said:

Can't the cupboard door be fitted to another integrated dryer?

I’m happy to be told I’m missing something obvious, but my understanding is the location of the two holes the hinges go in vary on every appliance.

We drilled the holes based on where the hinges go on this appliance. It would be very unlikely a different appliance would have the two hinges in exactly the same place to fit into the existing holes in the cupboard door. I think.

user1977

You just screw the fixing into the different location if necessary, it’s not going to need a new door.

Odd_Job

The hinge would come out the door, leaving a hole. If the new fitting was anywhere near the hole, it wouldn’t be possible to fit it, would it?  

The only way it works is if the new holes are in completely seperate places. That’s going to be tricky to be sure about.

Thanks for the replies.

Aylesbury_Duck

You can almost certainly re-fit the door.  The old holes can be filled if necessary.  You may even find that slight height adjustment of a new appliance can make the existing door fit without modification.   Built-in appliances wouldn't be very popular if people needed to find and buy new doors every time an appliance needs replacing.

visidigi

If Argos are offering a full refund this is above your rights - so the lack of reduction on the refund due to use can be put to a new door if necessary. There's plenty of ways to avoid a new door as others have mentioned - and any hole remaining can be filled no issue.

Sally7886

Hi,

I have the same tumble dryer. I had it replaced within 8 months and then was contacted about the safety issue. An engineer came out and couldn’t find the part to replace and confirmed its safe to use. I kept on receiving letters/emails about the recall. I contacted Hoover via email and was told that it’s safe to use. A few days ago, they contacted me again and said that an engineer will be booked as it’s not safe to use.

I’m fed up of going back and forth and not being able to use an appliance that cost £500!

The last engineer messed up my integrated cabinet door. 

What are my consumer rights with this? I purchased the original from Currys. 

Odd_Job

Sally7886 said:

Hi,

I have the same tumble dryer. I had it replaced within 8 months and then was contacted about the safety issue. An engineer came out and couldn’t find the part to replace and confirmed its safe to use. I kept on receiving letters/emails about the recall. I contacted Hoover via email and was told that it’s safe to use. A few days ago, they contacted me again and said that an engineer will be booked as it’s not safe to use.

I’m fed up of going back and forth and not being able to use an appliance that cost £500!

The last engineer messed up my integrated cabinet door. 

What are my consumer rights with this? I purchased the original from Currys. 

Hoover just keep telling me the planning team are very busy and will get in touch eventually - it’s been over a month now where they’ve instructed me to not use their product as it’s unsafe.

The advice Hoover gave was to ask my neighbour to use their machine or wait for good weather and hang it outside!

It does seem like there’s nothing that can be done and Hoover aren’t obliged or bothered about fixing the unsafe appliance within any timeframe.  It feels bonkers they’d behave this way, but like their reps point out, there’s nothing I can do about it.

If anyone has any luck getting their Hoover or Haier appliance useable again, I’d be really grateful to hear about it. 

Alderbank

Odd_Job said:

Sally7886 said:

Hi,

I have the same tumble dryer. I had it replaced within 8 months and then was contacted about the safety issue. An engineer came out and couldn’t find the part to replace and confirmed its safe to use. I kept on receiving letters/emails about the recall. I contacted Hoover via email and was told that it’s safe to use. A few days ago, they contacted me again and said that an engineer will be booked as it’s not safe to use.

I’m fed up of going back and forth and not being able to use an appliance that cost £500!

The last engineer messed up my integrated cabinet door. 

What are my consumer rights with this? I purchased the original from Currys. 

It does seem like there’s nothing that can be done and Hoover aren’t obliged or bothered about fixing the unsafe appliance within any timeframe.  It feels bonkers they’d behave this way, but like their reps point out, there’s nothing I can do about it.

Don't believe everything they tell you.

Who did you buy it from? You have consumer rights with the seller which are nothing to do with Hoover and can be very valuable.

@Sally7886 for example has consumer rights with Currys

Odd_Job

Alderbank said:

Odd_Job said:

Sally7886 said:

Hi,

I have the same tumble dryer. I had it replaced within 8 months and then was contacted about the safety issue. An engineer came out and couldn’t find the part to replace and confirmed its safe to use. I kept on receiving letters/emails about the recall. I contacted Hoover via email and was told that it’s safe to use. A few days ago, they contacted me again and said that an engineer will be booked as it’s not safe to use.

I’m fed up of going back and forth and not being able to use an appliance that cost £500!

The last engineer messed up my integrated cabinet door. 

What are my consumer rights with this? I purchased the original from Currys. 

It does seem like there’s nothing that can be done and Hoover aren’t obliged or bothered about fixing the unsafe appliance within any timeframe.  It feels bonkers they’d behave this way, but like their reps point out, there’s nothing I can do about it.

Don't believe everything they tell you.

Who did you buy it from? You have consumer rights with the seller which are nothing to do with Hoover and can be very valuable.

@Sally7886 for example has consumer rights with Currys

Yes - Argos have offered a full refund, but my current problem is the cupboard it’s in means I can’t find another one that’ll fit.

I know that sounds ridiculous, but they’re all at least 2mm too wide and there’s no space, apart from this one. So I’m stuck waiting for them to fix it whilst occasionally having another search for a tumble that will fit, hoping I’ve missed one and suddenly find one.