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Phones & TV

Discuss landline phone services and TV subscription packages.

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

24.1K discussions 187.3K comments Most recent: Broad not working by iniltous Today at 5:07PM
Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

63.2K discussions 526.5K comments Most recent: Anyone still on the completely free RWG plan? by ScratchyCat Today at 7:26PM
TV MoneySaving

Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.

8.8K discussions 81.9K comments Most recent: Sky TV Competitors by GrubbyGirl_2 30 June at 7:20AM

Signal issues
Hi, I'm after some advice, where I work I have had signal issues (left previous network due to this). New network was pretty decent until a couple months ago now they say there's an issue with the mast. Thyre basically willing to give me couple free whilst they sort it out but no guarantee it will be fixed by then. Should…
Panasonic 37pv500b question
Which wall mount would fit this TV? As I am unsure thanks it's a plasma model
Pure, noncommittal SIM only deals
Hi Is there a current mobile provider that offers a noncommittal SIM only deal? I would like a SIM where I only pay for calls and data used. I don't want to be tied to any sort of plan where you need to top-up with a minimum amount per month. I'm not going to use the SIM for anything nefarious. Can anyone help?
Help please with present Sky package.
I need help please with what options etc I have with my landline, internet and TV package. At present I have everything via Sky, i.e. landline, internet and TV package. I have been concerned at how the sky charges are going up, and need help as regards what options I have? I cannot have Virgin as no lines to my house, also…
Free TV license
Can a person apply for free TV license that will be 75 next month. No TV for 10 year, but would like to use bbc iplayer with TV license. Aware free TV for 75 plus will cease in June for 75 plus. ;)
OFNL Broadband Choice
Have recently moved into a new build and like many others we are restricted on which broadband providers we can you use. Just wondering if anyone else has experience with the below company's. Thanks Pure Broadband Vfast Direct Save MTH Air Broadband Seethelight Breeztel Love Your Broadband
Recording
Hi, I`m after a little advice please if anyone can help? We have now been without Sky for 2 weeks and are managing ok with NowTv Entertainment, Netflix and I`Player etc through the NowTv box. However, I do miss being able to record (hate the adverts!!) Our only problem is we do not have a working aerial. With what we have…
Virgin price increase despite promise on website of no increase
Hi, My Virgin cable just went from £37 to £39.50. I am currently on an offer and in-contract until 20/12/2019. Virgin's website clearly states : "What if you’re currently on an offer? If you’re currently on a promotional offer with us, we will honour it. So that means your increase will happen when this offer comes to an…
TV licensing....extracting extra money
I wasn’t aware that when you take out a new TV licence and choose to pay by monthly direct debit, you have to pay a full year’s licence fee for only half a year. You pay £25.75 each month for the first 6 months before it drops to £12.93 for the next 12 months. Totally wrong and unfair......
Vodafone price rise
Hi, So Vodafone have emailed me to tell me that their raising the price of my broadband and I'm free to leave, only 3 months into my contract. TalkTalk are offering a good price and cashback which I want to go with. Can I just sign up online with TT and have them cancel my Vodafone contract or do I need to phone Vodafone…
Complaints processes
Three recently withdrew support for complaints logged via Resolver. They say it is to get complaints resolved more quickly. I think it is to make it harder to complain. They now only accept complaints by post (not freepost), phone or web chat. None of these methods are as convenient or robust as resolver. They have made…
BT Scam Letter?
Unsure whether this the correct place to raise this thread. Just received a letter from BT saying they are sorry that my complaint has taken so long . They gave me a number 0800 800 150 to call if I need a reminder of what they are doing. Plus they added contact details for the Ombudsman service , etc etc. It must be a…
Best free VPN for Chrome extension?
Best free VPN for Chrome extension? Thanks
replacing phone advice?
Afternoon all, i'm looking to replace my phone. Its a refurb, i've cracked the screen and its not worth the cost of replacing. I've been re-evaluating what i actually use the phone for and frankly the phone element is the least important, its more for listing to music/podcasts and the camera now. it was a Sony XA1 ultra,…
Talktalk can’t cancel
I have been with talktalk landline for over 10 years I have a small rented shop which I am leaving, I am up to date with my payments, I have been trying to cancel for 2 days now and gotten no where. They say they need a password, which I don’t have before I can proceed, I have no email address with them which they say I…
Loath to give up Tivo box but paying Virgin £63 for phone package, broadband and TV
I have basic TV, 100mb broadband and anytime calls on the landline but I can't see any mention on this site of whether other providers TV set top box is as good as Virgin's Tivo box. It has a high capacity to record lots of TV series very easily. It even remembers from year to year that I want to record the Tour de France…
Today's Maths Question (TV Licence based..)
Good morning All, I'm hoping someone may be able to assist me with this as my head is now hurting trying to work it out. We are a household of 3 sharers. We set up a TV Licence in my name to cover our TV valid from 15th June 2019, 5 monthly payments of £30.90 started on 15th July which we equally contributed to (last…
How to Keep Landline Number When Moving
My elderly mum is moving after 40 years in one house and with one home phone number. She is with Talk Talk and still in contract. I tried to use Talk Talks home move service on their website. As well as trying to hike up the price i.e. cancelling the promotional offer, they are unable to transfer her landline number. I…
BT's biggest ever shake-up of landline phone tariffs?
From 20 October 2019, BT has completely revised their landline offerings. The "Unlimited Weekend Calls" package is gone, no longer available to new customers. Existing customers already on it can stay on it. BT Basic is still available to new customers and existing customers. It has been amended to also include calls to…
Cancelling Sky before it's even begun
Hi all, just after a bit of help, if anyone has any advice as I'm pretty clueless when it comes to everything. I ordered Sky just over a couple of weeks ago, and just had an engineer turn up at my flat over the weekend and has said he can't complete the installation as the dish needs to be "earthed" for Sky Q to run.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Phones & TV

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