Bought tv online not up to scratch and want to return it

Dexydean

Hi I'm looking for advice on a TV I bought online from AO 10 days ago. 

It's a toshiba 58inch 4k tv. It was to replace a 10year old hd lg tv. I'm off work on the sick after an operation so tv is all I have lol. 

So thought to upgrade my existing TV. Thinking a 10 year younger 4k tv had to be better, saw a toshiba on AO and bought it through their buy now pay 6 month s later. I got the TV on the 2nd of March and my son kindly set it up. I've spent the last 10 days trying to retune all the features to try and get a better quality image as it's quite frankly not as clear and sharp as my old hd tv. Had problems with the on board apps and the remote. Finally rang Toshiba and the engineer said that sadly the 10year old LG is a better TV..... And after restarting the TV for the 5th time in 10 days got the  apps working again for the 5th time. 

Thought I'm not going through this again and again so called AO to explain to them. 

They said I can return the TV but because its open they would have to apply a 10% retention (better than the 45% they first said!) I said I thought as I'd bought it blind from the net and had informed them within 14 days that I would be entitled to a full refund but they said no. Just because it doesn't have as good a picture as I was expecting then they can still apply the retention policy. 

I was wondering. Is this the case? 

Could you please let me know ASAP as I think I now only have 14 days in which to return the TV. 

Many thanks in advance

donnac2558

You need to post in the Comsumer Section

Dexydean

Sorry, very first posting. Thanks for the heads up.