Vodafone can not reconnect my line

AlanNov

Last month I contacted Vodafone (my home broadband provider) and asked them to move my phone line and broadband to a new house, the disconnection date for the old house was 6th of April and the reconnection date for the new house was the 7th of April, so as planned Vodafone disconnected line to my old house on the 6th and send me an openreach engineer on the 7th to install new line, when the engineer arrived he said openreach has a new policy of refusing to enter property to install new line, now I have been left with no Internet, I contacted Vodafone, they were helpful and send me a sim card with unlimited Internet, but the speed is really slow, I don't know what to do now as I am still have a contract with Vodafone and I can not stay without broadband, can I break the contract with Vodafone because they failed to install the new line?? 

littleboo

We’re you still in a minimum term at the old address?

JJ_Egan

Be aware that Open Reach will refuse to enter property for any ISP .

AlanNov

littleboo said:

We’re you still in a minimum term at the old address?

Yes still in minimum term

AlanNov

JJ_Egan said:

Be aware that Open Reach will refuse to enter property for any ISP .

Yes I know, there is a virgin cable in the new property

JJ_Egan

Likewise VM  though that may well change after next week .

AlanNov

JJ_Egan said:

Likewise VM  though that may well change after next week .

Well, if I have the right to cancel the contract with vodafone, I could try to get virgin line, when it is connected and running I will cancel Vodafone contract, update openreach now booked an appointment on the 17 of June to install new line

JJ_Egan

Good some light at the end of the OR tunnel .