Internet & Phone deals - always check the details...

maseabrook

Hi, just a quick note to remind people to be careful when signing up for headline deals on internet/phone websites.
I recently signed my dad up for Virgin Media broadband & phone deal at a headline price of £27.00 per month for the first twelve months. I had a call from my dad the other day to ask me to check why he had been charged £99 by direct debit. When I looked into this, it seems the default deal only includes coverage for weekend calls to UK landline & mobile numbers, and an additional package needs to be added to include seven day call coverage for £8. 
As we are currently in 'lock down' he has been using his phone quite a lot to contact friends & family, (all UK landlines/mobiles), and in addition to the £99 bill, his next bill will be £214.
I appreciate this is entirely my fault and I should have checked the details more closely, but it never crossed my mind that a phone deal would not include making calls during the week. Virgin should change their deals to include 7 day call coverage and allow people to 'opt out' of weekday calls if they think they only need to use a phone at weekends.

JJ_Egan

Free weekend calls with BB is not abnormal .

My BB deal last ten years or so with varying providers has not included free weekday calls .

Nor where they ever advertised as such .

But you are right so many don't look at what they are buying .

pphillips

I was a Virgin Media customer for most of their existence and can confirm that they have never included weekday calls as part of their standard packages.

DanielGamer

That's why I don't signing deals on phone.