Samsung J6 hearing problem

tazwhoever

I have a Samsung J6 mobile phone. 

When I receive a call, I can hear the other person but they can't hear me through the mobile phone and speaker. 

The only way is if I can manage to put headphones in whilst the other person is on the call. This is very rare, as they put the phone down.

So only through headphones I can have a conversation.

Any help please?

Thanks

JJ_Egan

Factory Reset

Could be settings or hardware .

tazwhoever

JJ Egan - Thanks, but this will mean I have to reset my phone from square 1 and would take some time. 

JJ_Egan

In that case eliminate settings as the cause .

tazwhoever

Excluding the headphones.
On normal answering the call, I can hear the other person but they can't hear me. 
Any tips, I don't think factory reset would resolve this. 
Thanks

Mister_G

Sounds to me like a faulty headphone jack. The microphone is on the same board.

tazwhoever

Mister G - thanks, headphones work fine, no problem.
It's without headphone the other person can't hear me but I can hear them. 
There is a very very small hole next to headphone slot. Anything I need to do with this? 

tazwhoever

Take it to a repair shop 😪

Mister_G

Yes, they can replace the microphone (very, very small hole) and headphone jack as one component.  Shouldn't be too expensive.

tazwhoever

What's the reasonable price to replace microphone? I guess Samsung would charge bit more?

glennevis

tazwhoever said:

Excluding the headphones.
On normal answering the call, I can hear the other person but they can't hear me. 
Any tips, I don't think factory reset would resolve this. 
Thanks

You don't need to do a factory reset to diagnose whether it is a software issue. Boot into safe mode (google it), that will disable all third-party apps. If the mic works with the phone in safe mode you know it's one of the third-party apps causing the problem and you can start working out which one. Reboot to return to normal mode and all your apps will still be there.
If it still doesn't work, yes it's hardware.