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Legal position on giving Virgin notice via a letter
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Ash_Pole
Posts: 342 Forumite
in Phones & TV
I called Virgin to cancel my Sky Sports when the lockdown started. Somehow - and I kick myself for this - I got talked into agreeing another bundle contract which was disadvantageous to me.
I tried calling to try to cancel this but I was on hold constantly and couldn't get through. With no email address or other way I could find of contacting them I wrote an old fashioned letter.
I sent this before the 14 day cooling off period expired, but due to the CV-19 postal delays they didn't receive it until afterwards and won't take any action.
I made a reasonable effort to cancel the contract but they didn't provide me with the facility to do so. What's the legal position here?
I tried calling to try to cancel this but I was on hold constantly and couldn't get through. With no email address or other way I could find of contacting them I wrote an old fashioned letter.
I sent this before the 14 day cooling off period expired, but due to the CV-19 postal delays they didn't receive it until afterwards and won't take any action.
I made a reasonable effort to cancel the contract but they didn't provide me with the facility to do so. What's the legal position here?
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Comments
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Did you send it recorded/registered delivery or just normal snail mail?0
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Snail mail but they did acknowledge they received the letter.
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