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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Octopus Energy tariff complications
Hi. I'm new to the forum and I have some thoughts/comments on Octopus tariffs. I've been a fan of Greg Jackson's company and a user of Octopus at homes in both Cambridge and Cornwall over some years. We have an air source heat pump at one location, PV panels and ESS batteries at both locations and have just installed EV…
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EV charger installation and fuse upgrade questions
We're planning to get an EV charger installed. I've just ordered a Zappi Glo, and am getting quotes for installation. There is a complication in that our main fuse is 60A and we've been advised that we will need to get it upgraded to 100A. This in turn will involve getting our main tails upgraded from 16mm to 25mm. I'm…
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EDF billing
Hi, my father-in-law passed away in the middle of February and I took over paying the electricity direct debit at £50 per month. On March 2nd the meter was changed. Looking back through his bills I would say he hasn't had a "proper" bill since October 2024. he/we have been paying the direct debit each month and his balance…
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Bright app on the fritz again ?
No updates on leccy since 1.00am on Tuesday 4th or gas since 2.00am on Monday 3rd. Am I alone in this ??
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Octopus saving sessions
And it is on You have to opt in to take part !!
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EON Next Gas renewal options
Hi All, Just wanted to get people’s thoughts on what options they would go with, our Gas Fixed Term is up for renewal at the end of the month and I’ve been looking at our options. I’m planning to stay with EON, currently their 24 month fixed rate is the cheapest option, previously I’d fixed for 12 months however this in…
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Octopus Fixed Tariffs 2026
Octopus 12M Fixed January 2026 v1 Is now current offering. Mostly increased I think.
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E.on NextDrive and SEG with EV Solar charging
I have solar panels with an eddi diverter and a zappi charger. As retired, use solar to heat hot water and to give 20miles EV each day allowing an afternoon trip. Comparing two options on E.on in table below using last four years solar and power data, the Next secure option gives a 60% increase and Next Drive 67% increase.…
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Disputed bill So Energy massively over-estimated secondary import reading
I'm posting this to see if anyone has experienced something similar regarding an estimated second import reading. I have been reading through some similar themed posts but not found one that would help me to fully understand and resolve this. I had a meter configured to a single-rate while I was with So Energy from 2025.…
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Octopus and my Credit Score
Hi all, I was transferred to Octopus Enery when Avro ceased trading last year. I have since had a notification fro Credit Karma that my score had declined. I logged in to find out why and it is because Octopus Energy have set up a new account and are reporting payment history etc as though it is a credit account. I have…
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Incompetence ? Is it AI or human error
I had been with Octopus for an untroubled 42 months and decided to switch for a cheaper tariff on 14 July I submitted electric and gas readings to both companies time stamped 14th July I got my first bill 2nd August having submitted readings on 31st July, to my surprise the gas readings were wrong, My smart gas meter had…
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Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
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Octopus bill incorrect AGAIN
This is the fourth time this year octopus have "forgotten" to credit my bill with solar export. Every time, lots of apologies but they continue to repeat the mistake. I've worked in IT on utility billing systems for many years. This should not continue to happen, and if it's happening to me, it's happening to others. If…
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New Octopus smart meter woes
Installed on 13 July 2026 after being with Octopus since January 2026. Readings prior to smart meter +/- 2 kWh/day since mid April. Since installation usage +/- 20 kWh/day with lows of 15 kWh/day and highs of 28 kWh/day. I have solar panels since 2011 and a 6kW battery since January 2026. Last Wednesday Octopus engineer…
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Help with the MSE energy club switch cashback.
Hello everyone. I used the MSE energy club to switch to an EON next fixed tariff (EON Next Fixed 16m V1) back in January which came with MSE cashback. It tracked correctly on the mse site and stated it could see we were in a switch etc and to check back another time for progress on cashback. Now today when I login to my…
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Octopus Home Mini problems..?
Annoyingly, for the second week on the trot the Mini has lost its connection. Both have happened late on a Sunday night. On both occasions a simple "switch it off, and on again" has solved the issue, but I do wonder what is causing it and if I'll need to ask them to replace it. Anyone else finding issues?
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Energy switching date (E-On to Fuse)
Previously when switching suppliers, I’ve just arranged for it to happen ASAP. However, I’ve been on a great fixed term with E-On that runs to the 30th September this year. I’m doing the dance again now to see what reasonable fixes to jump on, and there is the Fuse Aug 18m v3 which suits me perfectly as a quite low fuel…
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Fuse Energy, anybody with them?
As they were being mentioned on another thread I thought I would take a look and sure enough very cheap SC for electricity and discounted unit rate by the looks of it. Personally happy with Octopus and our Tracker/Agile seasonal hop-skip-jump but it's always nice to see if the upstairs companies are getting any traction…
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Energy switch time again - is this an error from Outfox? and any hot tips?
Currently with Outfox Energy and in that period where we can switch… Considering a 'collective' switch via another platform, but also potential to stay with OE, but seeing the Gas standing charge on their best tariff is ~double the other provider(s)…and thinking that can't be right, surely? Is anyone aware of any better…
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Plug in solar
https://www.euronews.com/green/2024/07/23/solar-balconies-are-booming-in-germany-heres-what-you-need-to-know-about-the-popular-home- There was an item on radio four about a booming trend of pug in solar, in Germany. I got the impression that you just plug it into your 13amp socket and it gets used by your appliances. Have…
For questions about water supply to your home.
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Most recent: No contact from water company by nologo
17 August at 3:42PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.