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Octopus Home Mini problems..?
Annoyingly, for the second week on the trot the Mini has lost its connection. Both have happened late on a Sunday night. On both occasions a simple "switch it off, and on again" has solved the issue, but I do wonder what is causing it and if I'll need to ask them to replace it. Anyone else finding issues?
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
Comments
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Mine is stable
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Anyone else finding issues?
I've just had to switch-off-and--on-again mine for the fourth time in a week, so it's definitely not just you!
I'm thinking of putting a smart plug on mine to make it more easily turn-on-and-offable (if you remember the old Aardman Heat Electric ads, you'll know what I mean).
Edit: here, for anyone who's forgotten them. With bonus Johnny Morris!
N. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.1 -
Mine went off twice last week, good idea @QrizB will dig one out for mine, mind you I will wait until next time it's one of those things that are getting tougher at my age.
4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed 5.07 + Octopus Intelligent Flux leccy
CEC Email energyclub@moneysavingexpert.com1 -
Mine went offline yesterday (Sunday) too. Not had a problem in ages. Switched it off and on again. Import and gas are showing in the Day stats, the export isn't though.
Make £2026 in 2026
Prolific £231.51, Octopoints £4.60, Tesco Clubcard challenges £38.80, Airtime £10 TCB £225.19, Everup £77.04, Roadkill £1.77, Zopa CB £30, Misc £10.11,
Total £629.02 31%Make £2025 in 2025 Total £2241.23/£2025 110.7%
Prolific £1062.50, Octopoints £6.64, TCB £492.05, Tesco Clubcard challenges £89.90, Misc Sales £321, Airtime £70, Shopmium £53.06, Everup £106.08, Zopa CB £30, Misc survey £10
Make £2024 in 2024 Total £1410 70%Make £2023 in 2023 Total: £2606.33 128.8%0 -
the smart plug is a good shout - might dig one out for mine as well, not least as it enables it to be done remotely.
It does seem like there is a little flurry of issues with the then, doesn’t it.
🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
Mine went off last Wednesday when we had our broadband upgraded and a new router installed. I tried repeatedly to connect it to the new WiFi and thought I’d finally succeeded.
However although it has connected to the WiFi it has lost connection to the actual electricity meter. So it has been stuck on the green light since Saturday. In the app it says in this situation to contact them, so I emailed over the weekend but am still awaiting a reply.
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Only time we had problems was when we changed broadband provider 18 months ago. Took a couple of days of on/off and it finally worked. Been fine since.
Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22
Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries
Daikin 8kW ASHP installed Jan 25
Octopus Cosy/Fixed Outgoing0 -
Just a thought, is there any chance they were too hot with the heatwave? My wheelchair battery charger does weird things when it gets too hot (good job I didn't need to go anywhere during the week!) and I know cameras can stop working and so on.
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Good shout it's been 80°+indoors I know i don't work well in the heat🥵, I changed my broadband last friday but have not had a problem with the mini , I kept the SSID the same, too many devices have it "baked" in. I did have problems with my inverter and IOF but think that was coincidental, and my home VPN stopped working, that is down to CGNAT gigaclear use that.
4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed 5.07 + Octopus Intelligent Flux leccy
CEC Email energyclub@moneysavingexpert.com0 -
Mine stopped working twice last week and the room it is in wasn't particularly hot.
It may just have been issues at the Octopus end.
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