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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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E.ON Next Fixed 15M v7 MSE exclusive tariff
Hi all, I've taken the plunge and late last night started the switch to this E.ON Next exclusive tariff, mainly because MSE suggested I could save £531 a year. It shows monthly DD of roughly £250 (£100 less than current provider's recommended amount) but I cannot find the actual unit prices and standing charges anywhere!…
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British Gas billing - back billing?
I'm hoping someone can offer advice on an issue with British Gas, I changed from BG to Octopus back in April 2024, at the time I had a £1479 credit on my BG account and chased several times to get a final bill, I provided final readings on numerous occasions, raised complaints and quite honestly got totally exasperated…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Octopus Tracker
Hi all. Has anyone out there braved the Tracker tariff throughout the winter? If so, has it worked out to be very expensive? I have kept an eye on the rates, and they have appeared to be very high for a lot of the time. I bottled out towards the end of last year and went on a decent fix. The thing is, what to do when my…
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Smart meters
Hiya I moved into this property in January 2020. I reported to British Gas that there wasn't an in-home monitor. They booked me in with an engineer to get one installed but COVID hit literally days before they were due and told me it would obviously have to wait and to just monitor my usage on the app. I told them that…
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Inaccurate old gas meter or reduced usage
I think I'm about to get into a dispute with my supplier about my gas usage. They keep over estimating my usage, compared to what my gas meter is reading. Just noticed that the manufacturing date on my gas meter is 1985. I'm not sure if it's been installed here since then or if it was refurbed and then reused here, but…
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British Gas back billing
I’ve been a BG customer for many years and have switched tariff with them a couple of times during that period. I pay by DD every month. last year I noticed that BG had not cut a statement since March 2024. I contacted them and they said there was a technical issue with the smart meter (I had daily gas and electric usage…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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New Smart Gas Meter has sent our uses skywards?!
Hi we just had a new smart GAS meter fitted (by Octopus) and it started giving us live readings last week. Worryingly we just had a much higher bill than usual and are averaging about £2 / day usage despite turning the heating off?! For perspective our gas bills over Christmas have averaged about £45 / month and that’s…
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Credit balance refund and billing mistakes
I'm with one of the big energy suppliers, on a dual fuel dd standard rate, have been for about 5 years. At some point a few years back there was a misreading with my gas meter reading (must've been me, since I've not seen a meter reader in about 10 years). It was an over read, so I got billed for too much gas. Never…
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Home Energy sticking to opening "industry read" (double charged units?)
A couple of months ago, I switched to Home Energy for electricity. Despite having a smart meter and the previous supplier using the correct reading for the closing read (ending '115'), Home Energy insist on using an "industry" opening read (ending '095') meaning there's a double charge of around 20 units (they are charging…
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Any Issues with a Smart Meter from Octopus?
If I get a Smart Meter from Octopus are there any known issues? Anyone any idea what model of Smart Meter they use? Do they bill correctly when on variable direct debt with Smart Meter?
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British gas DD - refunding and dropping my Direct Debit
First time on Direct Debit - always had a prepayment meter, but smart meter installed April 2025 I changed to Direct Debit. Just had an email from British Gas saying they are going to refund me £431.00 and reduce my DD to £35.92, but I am not sure if I want it too happen or not. Curious what others would do? Current…
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BG - Tariff end date
My current EV tariff with British Gas has an end date of late May 2026. What happens then ? I'm guessing (if I don't choose a replacement tariff) I'll be moved onto a Standard Variable Rate one ? Cheers
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MSE Cheap energy club -British Gas Collective Feb27 problems
I have tried to transfer to this tariff and have been refused. I am an existing customer in credit. The MPAN/MPRN numbers are correct. I have done online chat with British Gas 3 times and have been told My area cannot have this tariff it is not available until the end of the month This tariff is gas only and I am a dual…
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British Gas Customer switch to MSE Collective Nov26
Hi. I'm currently a British Gas customer on a fixed tarrif v63 April26. MSE have offered me a slightly cheaper tarrif Collective Nov26 which can save me around £80/year. When I try to switch within the MSE Energy Club I'm asked for all my personal details including bank account information. It's as if I'm going to be set…
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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Warmauk - Anyone used them?
Anyone got any experience of WarmaUK? I’ve applied for the free central heating, we’ll it’s not quite free as its estimated cost is £2.5k, so subsidised might be better description. They seem very keen to sign you up, took a substantial deposit to send a surveyor around, a rushed and late surveyor turns up, spends 2 hours…
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Intelligent Octopus Go - not using Solar?!
I have IOG, myenergi Zappi, solar and a VW ID3. All was working well… I previously had it setup to charge overnight on the EV rate, ready to commute in the morning. If I was at home during the day, or at weekends, any solar was diverted by the Zappi, into the car. Nice and green. Only once the car was full would it then…
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Switch via MSE Cheap Energy Club failed
On 26th Feb I used the club to check for the best deal for me and decided to move from Octopus to E.ON Next, Next Fixed 16m v9. Received a confirmation email from MSE stating "You should be switched within five working days (or 14 days if you chose to wait longer)." No emails since from anyone involved. I have been busy…
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