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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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'Why can't you just cut Standing Charges?' – Martin Lewis puts your questions to regulator boss
Standing Charges – which you pay just for the facility of having gas and electricity, even if you don't use any – currently make up £300 of the average bill, penalising lower-use households and disincentivising people from cutting their energy usage. In the latest must-listen instalment of The Martin Lewis Podcast, Martin…
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Tomato Energy goes bust - here's what you need to know
If you're one of its 15,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Tomato Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
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Confusion re Warm home Discount Scheme
Today I had an email telling me that my Warm Home Discount of £150 had been paid to my supplier. The trouble is that Im sure I do not qualify for the payment. Im not on low income or Pension Credits so Im confused as to why I would get the payment. My son who lives with me is on UC and got a letter telling him he was due…
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EDF in credit but putting up DD
I haven’t got a smart meter but I do meter readings at the end of every month. After the last bill at the end of October I’m still £171 in credit which to me seems quite a lot of money still to carry over yet to winter. I’ve had an email to say today that they are putting up DD which is normally £94 to £104. I know that…
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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Gas Meter Reading not Advancing
We had smart meters installed a few years (and a couple of suppliers) ago but because they are in the cellar they have never worked as smart meters and we still have to send in monthly readings. Last week we had the boiler serviced and the engineer noticed that the meter reading wasn't advancing when he did the flow test.…
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Can this make my boiler use more energy?
My HA fixed an issue with my Boiler a while back, something called a Diverter, since then the amount of Gas used (with heating off) has increased from 8m3 to 12m3. I am concerned that in Winter this might double cost when I have the heating on. Is there any way changing this part or bad repair accounts for the increased…
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Uswitch 25 hours free electricity
I’ve seen a promotion advertised by Uswitch offering 25 hours free electricity if you connect your smart meter. Has anyone taken part in this before as I think they may have ran something similar at Christmas? I assume the catch is they collect and sell your usage data to target you with tailored tariffs?…
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Am I really eligible for this
My energy company recently credited me with £150 Warm Home Discount, my concern is whether this is some sort of mistake that may be clawed back later leaving me in debt. In the past I had money that I think everyone got during the energy crisis. I have also had Cold Weather Payments but those are few and far between, I…
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Dehumidifier
Hi all. I hope you're doing well I'm intending to buy a dehumidifier and I wonder if anyone has any personal experience of these contraptions. Which machine to buy and how expensive are they to run? Thanks , as always <3
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OFGEM Consultation zero standing.charges
Sadly I struggled to respond to this consultation as it was disability unfriendly, someone told me that there was an email but it has closed anyway. Am I right in thinking that if such a scheme were brought in they would just increase the energy rates which would create some arbitrary limit after which one would be worse…
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Are OFGEM now agents of HMRC
Despite huge profits being realised by power generation companies the consumer is bailing out their apparent creditors and supplementing the debtors with a benefit payout. Why?
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British Gas Smart Meter Distance Communication Issue
Hi All, Looking for some advice on the following, if anyone has a similar issue please? My current Energy supplier is British Gas and has been for quite some time. I currently live in a detached bungalow and my electric meter is on external of one gable end wall and the gas meter is on the external of the opposite gable…
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TOMATO'S CLOSURE & NEW SUPPLIER. OFGEM ONCE AGAIN FAILED.
When I read about the closure of Tomato Energy, I got some quotes from EDF & E-ON. On these sites, after I entered my address, they seemed to show I was now with British Gas & on their Flexible tariff. What annoys me is that I was on one of Tomato's Lifestyle tariffs paying 5p/kwh for 5 hours and 14p fo 4hours which I need…
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Smart meter lost connection
I was harassed into having smart meters fitted. I really didn't want them due to the location of the metres and it not being an easy install. There was nothing wrong with the old metres and I always sent monthly readings and paid my bills in full. Anyway I gave in and had the metres fitted which went horribly wrong. The…
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Reclaiming credit owed from rebel energy / british gas
Rebel energy sent me a letter on 31st July 2025 showing a credit on my account of £1216.69 informing me British Gas would be in touch with me to credit me the money. 4 months have gone by and I've not had the money from British Gas despite several emails and phone calls. British Gas say they haven't received the money from…
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Ovo Energy FIT payments for solar panels
Is anyone else still waiting for their first FIT payment from OVO energy since they bought SSE? I have been waiting more than 6 months now. The last communication said payment would be at the end of May and still nothing from them? Does anyone have the up to date contact details for Stephen Fitzpatrick the CEO? I wish…
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Electricity meter readings are 20x higher than average and I don't know why
I have always been pretty consistent about submitting meter readings monthly and six months ago I noticed my electricity meter reading (I have a gas meter as well but that has been fine) was about twice as high as I would have expected. I put this down to it having just been Christmas. But a month later it was 5x higher…
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Rebel Energy in administration
December 2024, switched energy supplier to Octopus from rebel energy. Rebel Energy went into administration in April 2025 taken over by British gas. We are now being chased by Oriel Collections service to recover outstanding payment on behalf of Rebel Energy. I always paid Rebel energy by Direct Debit. Why didn't rebel…
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UW credit
Hi I was with utility warehouse and in my August bill I was £540 in credit with them. But since then my credit has disappeared in all of my statements. I contacted them and received a text message a week later to say my credit would appear in my October statement. But it didn't I contacted them again and they said my…
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.