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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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My experience of getting and running solar and battery
About 3 years ago I started looking at getting solar panels and batteries installed. Like most I knew nothing about them and I was daunted at the prospect of spending thousands and being ripped off.My annual grid consumption was around 3600kwh, with a daily average of around 8-10kwh per day. I spent over 6 months looking…
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IHD data and smart meter data correspondence
I have just found that I cannot download any half hourly smart meter readings beyond 8 am on 20th July. I had a similar problem for 11 days in March 2024 and that missing data was never recovered. As before, the WAN and HAN lights flash every 5 seconds so there is no indication of a communication problem This time I…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Outfox Energy
Switched from Tomato Energy on the 1st July main reason was the price. First impressions wasn't good as struggled to submit meter reading and new website seemed flaky. Since then no problems DD for £67 was taken on the 4th, meter reading easily submitted on the 31st. On the 2nd I have my bill for £66.87 and everything…
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Why is my quote over £100 higher than the estimate on the MSE website?
Hi, I want to switch my energy provider, as my contract ends on 29th August. So I checked the comparison results on the Cheap Energy Club page. I selected the top two deals and went to their websites, where I entered my details to get a quote, and both were over £100 higher than the estimate shown on the MSE site. * Home…
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Smart Meter not reporting and event 8154
My smart meter has not managed to communicate any half-hourly data since 20th July and this is bad since I am on a Time-of-Use tariff and use very little day-rate electricty at present. The WAN and HAN lights on the comms hub flash together every 5 seconds so the comms hub thinks it is communicating normally. The smart…
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Eon Next billing nightmare — new build chaos, need help!
Hi everyone, I’m at my wits' end with Eon Next and could really use some advice. We moved into our new build property on March 28, 2024, and contacted Eon Next at the beginning of April 2024 to set up our account. We were told the meters were “twisted”, so they couldn’t open an account until it was resolved. Since then,…
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Imprecise consumption readings from Ecotricity
I recently moved from Octopus to Ecotricity for gas and electric. This was based on the Cheap Energy Club recommendation for a lower-price fixed tariff. The Octopus app gave me daily, weekly and monthly consumption figures to three decimal places. The Ecotricity app and website offer one decimal place for electric and zero…
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My Outfox Energy dashboard has no MSE Energy club dual fuel offers. Actually it has no offers at all
I am coming to the end of my fixed energy deal with Outfox Energy. I compared my energy tariff on the Energy club site and it tells me stick with Outfox who have the best deals So I log into my dashboard which has every bit of account info except the option to join a new fix rate deal. If I follow the Energy club link it…
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Octoprice Data Checker - is it working for others?
I'm referring to https://www.octopriceuk.app/missingData which reads HH data from your Octopus account. I'm getting an error, just wondering if it's a glitch with the site or whether there's a screw up at Octopus. It was working this morning right before I phoned to get Octopus to bring my data up to date. Previous calls…
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FIT meter gives strange readings; installer gone bust!
In January 2024, I had a battery installed to work with the solar panels I already had (January 2012). This required a new meter and I have submitted manually the three meter readings required since, to E.On. They recently asked for a photo of the meter readings to verify my entries and have said that the readings are…
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Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
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Tomato Energy (Electric Only Supplier) - Too Good To Be True ?
Looking at Tomato Energy for our electric only property. They are offering 12M FIXED Tariffs which are based on your chosen lifestyle - with Daily Standing Charge as low as 40.82p The tariff Im looking at gives me a Unit Rate of; 00:00 to 06:00 = 5.00p 06:00 to 09:30 = 23.16p 09:30 to 11:30 = 13.37p 11:30 to 22:00 = 23.16p…
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British Gas overestimating our gas usage
I have recently moved into my first property (2 months ago) and have been paying £136 pm for gas and electric with British Gas since we moved in. Our property is a small 2 bed end terrace which 2 adults live in. Our gas usage over the last 60 days since we have lived here is 1068kwh in total, but our annual estimated gas…
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Back Billing And The Comedy Of Resolution With Octopus (Question Plus Mini Vent)
Hi everyone, I have been trying to find out if the Back Billing rules apply to Octopus Energy. I have been researching on Ofgem, CAB and other websites - but can't seem to find out if all energy companies mandatorily are signed to this, or if it is still voluntary for some. Does Octopus specifically have to follow the 12…
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Meter box dispute
Hi my partner and I have been in a new build for 2 years now and have had issue with our neighbours due to our gas and electricity meter box positioning, it is on our wall on our detached house but unfortunately we have to step slightly on to our neighbours land to access it. Our neighbours have been trying to fight us on…
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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EDF account in credit
Our EDf energy account is in credit by £1299. We had a smart meter installed on 8 April, therefore 3 months ago. This is for electricity only. We pay by monthly direct debit - £224.77. I've had numerous contact by email with EDF as we could not see any information on the energy hub on the app (this part has recently been…
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OVO energy nightmare, worth escalating to the ombudsman?
So just had an absolute nightmare with OVO. Long story short, was going to switch to them, but cancelled after we got a better offer from our current supplier. This was the beginning of June. They then took payment via DD after I cancelled. It took several hours long phone calls for them to refund, which they would only do…
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Here I go again ….
Received this letter today tried calling them but can’t get through , look at the price change … how can I heat my home over winter on that cost ???
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Most recent: Many people may not realise how much we are being ripped off! by Robin9
2 August at 12:50PM
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