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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Unable to sign in to outfox.energy
For 3 days now, I've been unable to sign in to my Outfox Energy account, whether through a link from their email to me, or starting from scratch (which includes using 2 different browsers on my laptop, or trying it on my phone). I click on the "Sign In" button, and I get a tab titled "Customer Portal", with the appropriate…
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Octopus Home Mini problems..?
Annoyingly, for the second week on the trot the Mini has lost its connection. Both have happened late on a Sunday night. On both occasions a simple "switch it off, and on again" has solved the issue, but I do wonder what is causing it and if I'll need to ask them to replace it. Anyone else finding issues?
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Octopus Monday Scratchcards
Yes no more getting up early to bag a coffee. From an email to Octopus Pros* today. Introducing the Monday Scratchcard: fairer free coffees, even more prizes Tens of thousands of treats, from free coffees to tasty snacks, dinner delivery discounts, chocolate bars and more will be up for grabs weekly to make Mondays a…
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Back billing/Inaccurate bills British Gas
Vulnerable customer who joined British Gas 28 October 2022 with supply ending 19 February 2025 and have smart meter. Early 2023 raised concerns with supplier because bills being produced using estimated readings. Supplier insisted I owed £1400 and placed me on a £325 monthly payment plan(nearly doubling previous payments)…
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Plug in solar
https://www.euronews.com/green/2024/07/23/solar-balconies-are-booming-in-germany-heres-what-you-need-to-know-about-the-popular-home- There was an item on radio four about a booming trend of pug in solar, in Germany. I got the impression that you just plug it into your 13amp socket and it gets used by your appliances. Have…
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Low Standing Charge tariff
My Octopus fixed tariff for gas and elec ends in a few days. I am being offered a new fixed rate, flexible tariff or low standing charge tariff. Based on their calculations, the fixed low standing charge is about £7 pm cheaper than the normal fixed rate. I live alone in a 2 bed flat with gas heating. If I go for the low…
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Octopus saving sessions
And it is on You have to opt in to take part !!
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Bigger meter and bigger pipes required - can SGN force me to do this?!
We are having a second boiler put in to our house. The plumber ran the gas peak fllow rates and caculated existing at 68kw (see breakdown below) oven = 15kw boiler = 35 kw Pool boiler - 18kw I have been told that a standard gas meter is set fir 65kw capacity but the gas networks assume a max use of peak flow at 80%. The…
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British gas questions
1st time in this particular forum and looking for some advice. Firstly my wife passed recently, so our energy usage has dropped to a single person usage (me) and i have now to be responsible for myself. most of my days are at work and nothing is been used other than basic household item like fridge,freezer. I am currently…
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MSE News: E.on and EDF launch limited trials of 'low Standing Charge' tariffs
Major energy firms E.on and EDF have launched experimental 'low Standing Charge' tariffs for a limited number of customers. Both work very differently, but neither is a straightforward winner, even if you meet the eligibility criteria. Here's what you need to know… Read the full story:…
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Octopus Flux for Me?
I'd use the cheap energy club but what's throwing it out is I have solar so will want to export. I don't mind setting my battery to charge during off-peak times or whatever but I don't want to constantly look at energy prices every half an hour. Current tariff is with Eon Next but they've been terrible so want to leave…
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EDF fix coming to end -- offered "deal" -- should i take it?
Hi all, My EDF fix (simply Fixed Direct Aug26v2) is coming to an end and EDF have just sent me an offer of £100 credit to my account if I sign up to a new fix within the next week. The best option is the Simply Fixed 2Yr Jul28v4, but even with the credit, there are a couple of others (from smaller companies) that are…
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I need help in disputing a debt with a utility company please
Hi everyone, I’m hoping someone can give me some advice because I’m completely stuck going round in circles with an energy company and their debt collectors. Back in June 2021, I moved into a house and almost immediately started getting debt collection letters addressed to the "legal occupier". They were chasing about £800…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Octopus Intelligent Go 6 hour changes being rolled out.
Upcoming changes notice, from octopus Electric vehicles are booming. In March 2026, over 22% of new cars sold in the UK were electric, and the old fear of "range anxiety" is practically dead. With modern ranges hitting 300 miles and a rapidly growing network of ultra-rapid chargers, most drivers just plug in every few days…
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preaction - utility
Anyone dealt with Preaction company regarding a utility contract that didn't go live, and now claiming commission payment back
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RTS meter replacements: A fact finding mission.
Please only respond if you had an indoors located RTS meter replaced with a smart meter. I am interested in which location the RTS meter was (hallways, bedroom, kitchen, lounge…), was easily accessible or only by ladder for example, was it on the internal side of an outside wall or was it on a partition wall (such as…
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E-on can't access smart meter after switch, now overcharging me
Having got an EV and home charger, I switched to E-On's "Next Drive Fixed V23" tariff, at 9p per KwH overnight. They say they can't connect to my smart meter (which worked fine with Octopus) and have stuck me on their basic tariff at 23.8p per KwH. The latest email said " "We'll be in touch to let you know what exactly…
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Vaillant Ecotech65 Efficiency
I have a Ecotech65 in my Church Hall installed 2010. My local council is offering resilient grants which would enable me to replace it. Does anyone know of a data source so I can compare efficiencies and assess carbon saving (consumption 59,000 kWh ?
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Faulty gas meter
Hi We have had a smart gas meter fitted , since then the gas bills have gone through the roof , i am talking £100 a month more , we have done a gas check , and with all the appliances OFF, the meter runs on , hence bigger bill, EON have taken the meter out to be checked by an independent firm and guess what , its come back…
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.