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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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new octopus 14mth fix
i see another new 14 month fix is out on octopus gas is again cheaper also electric SC has came down a lot also price per unit is down so worth checking it out
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Credit balance refund and billing mistakes
I'm with one of the big energy suppliers, on a dual fuel dd standard rate, have been for about 5 years. At some point a few years back there was a misreading with my gas meter reading (must've been me, since I've not seen a meter reader in about 10 years). It was an over read, so I got billed for too much gas. Never…
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Your excess solar generation exported to the grid could attract HMRC interest. However....
Just read this and it poses some questions... https://www.homebuilding.co.uk/eco-homes/solar-panels/uk-solar-panel-owners-could-face-hmrc-fine There are potentially a number of caveats and nuances here however for a couple who have installed solar: 1. There are two £1000 trading allowances available to offset export…
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Ovo Energy - demands for payment for previous occupier. I am an Octopus customer
On 29 December 2025 I sent an Official Complaint under the Protection from Harassment Act 1997 to Ovo Energy stating that I have never been a customer of Ovo Energy and that they must stop sending threatening letters and demands to the "Occupier" at my new address. Ovo, in an auto reply, said that they would respond to my…
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Smart Meter Installation Trouble
My mum is not computer literate which means that I currently have to read her smart meters and submit the readings online. I will be moving away in roughly 6 months and want to get her sorted with a smart meter, as she has trouble reading the display so couldn't relay the information to me. As part of a previous contract…
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OVO saying my daughter cannot move off Economy 7 - is this correct?
Hi, I hope someone can help me. My daughter is a student and moved into her flat thsi weekend. She called OVO as they were supplying the flat and was immeadiatly told by customer services that as they did not have her DD details they would be blacklisting her for the the £7 electricity showing used on teh account since her…
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Octopus EV charging rip-off coming end January
The great Octopus EV charging rip-off. Octopus Energy are one of the largest suppliers of domestic energy in the UK and have introduced a clever system of providing EV charging at low cost – Intelligent Octopus Go. Their algorithm decides when and how fast to charge your EV to spread the load and take advantage of cheap…
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Economy 10 - EDF
EDF have almost doubled their off peak rates for Economy 10 from 1st Jan from 8.57p per kwh to 16.67p. Admittedly it seems that 8.57p was a very low price, but this is still a massive increase. As we have storage heaters the vast majority of our electricity use during winter is off-peak, which means that our annual bill is…
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Smart Meter (gas) not working
A few years ago my energy supplier was Shell. Whilst with them I had smart meters (both gas and electric) installed. Shell gave all their business to Octopus. I rarely look at the smart meter gadget that tells me the usage. However from the monthly bills I noticed that I was getting further and further into credit. This I…
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Additional electricity meter
My landlord extended my property no 38 by knocking through to the premises next door 38a several years ago. I assumed the electricity had been merged together and He also adjusted the premises on the electoral register so the old basement beneath the premises became 38a. I kept receiving bills for the previous tenant next…
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Eon billing me when I have a prepayment meter
Hi, I bought a holiday home on 15th December 25, was told the prepayment key meter was with Ovo in all the paperwork, even called the Estate Agent to ask the previous owner and was told it was with Ovo. Spent 5 hours on the phone to Ovo, who told me my electric was with Octopus, Octopus told me my electric was with Eon,…
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Can I be forced to have a smart meter?
Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…
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Switch to a new fix early?
Hi there, new to the forum! Apologies if this has been asked before, but I need some help to know if I should switch my energy supply to a new fixed deal now (i.e. early), or when my current fixed deal* ends in May. E.ON have sent me an email offering an early switch - "to avoid potential price increases*" - to their "Next…
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Fuse energy- Horrendous
I signed up with fuse with a tempting saving, monthly amount quoted and reviews seemed reasonable. Ive had a horrible experience from start 6 months ago and will be leaving, penalty or not. NO customer service, no human response and no phone number for us that struggle with apos. bills change constantly, more taken from…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Tomatopia Discussion 2026
Happy New Year! I thought we need a new Thread to discuss this - because not everyone uses Facebook. Has anyone else heard anything?
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What makes a smart meter go offline?
Sorry for the long post ... I'm with Co-op (powered by Octopus) and back in July of last year I got Octopus to install a smart meter. I was pleased that the meter has worked well since, but I've had a problem with the IHD, which works some of the time and doesn't for the rest of the time. It shows a very low signal, and…
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Economy7 clock wrong
My Economy 7 night rate is from 00:30 to 07:30, but the meter is switching circuits at around 00:06 instead. When the switch happens 25 minutes earlier, all my Economy 7 connected appliances such as immersion heater and storage heaters turn on during the day rate for about 25 minutes. That means I'm using 7kWh/hour of…
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EON next SEG payment delay.
On 09/12/2025 I received my final statement for my annual SEG payment, which they stated would be paid in 3 weeks. The same day I received another E mail from EON next telling me to ignore their first E mail as there had been an 'error' in calculating my final credit (They later admitted someone had made an error in…
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British Gas Bills
Hi All I am having nothing but trouble with my British Gas Bills. My mother died last year then British Gas started bombarding me with letters and request for payments etc. I have now spoken to three or four separate people from British Gas who have assured me that everything has been sorted out with accurate bills and the…
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.