Water bills

🌊 Here are some threads you might find useful: * Water Bills questions and comments * Water meters - pros and cons 🚰 Here's some relevant content from MoneySavingExpert.com: * Cut your water bills * Water bills - news stories 💦 And here are some other handy sites: * Ofwat - water sector regulator in England and Wales * CCW…

We paid our usual 6 monthly bill in July 2026. We were very surprised to receive a monthly bill in August 2026. After reviewing our online account we noticed the column on the left still stated 6 Monthly billing. So we took a screenshot and a photo before calling. 67 minutes later, after repeatedly being told you are on…

With only two of us living in our property now we decided to have a water meter fitted.Contacted Severn Trent and they fitted one on 22nd August. I asked the fitter what app I could use to monitor my water usage. He told me there is no app. The meter is smart in that it sends the reading in but I can't see them. Not that…

got an estimated water bill so i did what i usually do and went up the path onto the pavement where the cover to the water meter is. I opened it and discovered my water meter was gone ant there was a blank meter with no dial. i got onto them and the said they didn't know why it had been removed but they would fit a new…

I live in a 2-bedroom flat and currently there are 2 occupants. Thames Water say that it is not possible to install a meter and therefore issue 'assessed' bills. According to the CCW calculator, based on our estimated usage, I should only be paying £553 a year. However, TW insist on basing assessed usage on the number of…

I have just made an offical complaint to Thames Water and they have instantly dismissed it. If you do the sums the actual balance is £133.82. Although the invoice was raised on 13 Aug, the payment on 03 Aug was never made. Thames contacted me on 14 July to advise that there wasn't a payment scheme in place. When I spoke to…

After having a particularly high water usage on the last bill, I did the stop !!!!!! test while away for a couple of nights to find usage of 0.9m³ - for time between Friday afternoon and Sunday evening. Alerted Southern Water who eventually came out to invesigate and promptly found that the meter number on my bill is not the…

I have a water meter but for the moment they are still charging the old rate. When the meter comes in, I will be charged more. Any ideas on how to do collect shower water and use it to flush the toilet, just stand in a bucket?

Hi there, we moved in last November and have been unable to read our water meter. The hole it is in on the pavement is always full of water. We were advised by someone at UU to empty and mop it out then monitor it in case there is a leak. It seems to be filling with rainwater from off the pavement but we can't be sure. It…

Does anyone who is on social tariff having the same observations as me? Social tariffs have been advertised as a possibility to reduce your bills by 60% (for the first year). And yet, since I am on Assure Essential Saver by SSW, the water bill, by my calculations, has gone down by only 15%. Most importantly, I was…

Hi there, had real difficulty with getting a smart meter fitted for my flat….which is one of 5 in a converted old house. 2nd water engineer tells me that my flat cannot have a meter for the following reasons: I have one water supply for shower and bathroom sink. Kitchen sink comes from another supply in the basement I…

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So, last April we decided our water rates were too high (£1,200 for a 3 bed semi) and asked Wessex to fit a meter which was duly installed in May. Fast forward to December, we had our first reading which was a staggering 620 cubic metres which works out at 2.44 cubic metres per day (the average is 150 litres per person per…

Some of the houses on our street have been put on water meter without any of use asking us to, they have not told us anything about the meter, where it is and how to monitor our usage, they aren’t helpful they just say some guy comes around every 6 months or so to read it. But how are we supposed to monitor our own water…

Our water bill went up to £799 this year, and even though the account was already more than £500 in credit, they decided to increase the direct debit. I queried this - by the time we have paid the year's direct debits, together with the amount already in credit, we will have overpaid the bill by more than £700. I asked…

Since I bought my house (with meter, as per water searches carried out), I've not had a bill! Gas and electricity, the sellers told their supplier and I received a welcome letter. Council tax similary sorted and direct debit set up. The water meter I took a photo as soon as I collected the keys and first visited, then…

This discussion was created from comments split from: Reduce water bills..

Hi all, I’m hoping someone can offer some advice because we’ve received a Southern Water bill for £1,141.80 and cannot work out what has happened. We usually pay around £50 per month. The bill covers 15 April to 5 August and says two of us used 208,000 litres of water, averaging 1,841 litres a day. We have not had any…

We have been (no choice in this) put on a meter which will come into affect next year. Meanwhile we are being charged the fixed rate, it seems really high - I wondered how I can check this outside of Thames Water.. I have a 2 bed house and the bill is £80 per month. Thanks.

Hi all. Last week I had a phone call from Yorkshire water wanting to book an appointment to exchange my meter for a smart meter. I said I wasn't interested and hung up. Today I've received the attached threatening letter through the post. They are saying I have no option and have to have a smart meter fitted. My existing…

I had a letter from Severn Trent Water to say the DD was going up from £30 to £82 a month. Two adults with water meter. I called them and they said this letter was generated because we have a leak. The engineer is coming on Monday 26th January to investigate. I have just taken a photo reading of the water meter on the…