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Water bills

For questions about water supply to your home.

Water Bills sticky
🌊 Here are some threads you might find useful: * Water Bills questions and comments * Water meters - pros and cons 🚰 Here's some relevant content from MoneySavingExpert.com: * Cut your water bills * Water bills - news stories 💦 And here are some other handy sites: * Ofwat - water sector regulator in England and Wales * CCW…
Has anyone reverted back to unmetered/rateable charging after meter fitted?
My water meter is bring fitted this week and Im sure its going to save me money on my current £110/month charges with UU. There seems to be this thing where I can decide within 24 months if I wanted to switch back to rateable charges so I was wondering if anyone had actually reverted back because they didnt make much of a…
Help with water bills when someone in the family has Crohn's (but not on benefits)
Just wondering if anyone has managed to get a reduction in their water bill because of a medical condition requiring more water usage than normal - but the family isn't in receipt of benefits. Im with South Staffs Water - tried applying for Watersure to get a reduction but you have to be on benefits to be eligible. Our new…
Thames Water - unexpected account credit
Hello all, I just wanted to ask if anyone has received a credit out of the blue from TW? I just checked my account and was surprised to see a credit of over £400. There's no explanation of this on my online account pages. I'm metered and pay £20pm (single household). I went on a meter over a year ago, and before that would…
Saving water tip
I save the run off water from my taps in jugs and use it to fill the dog bowls and water plants. Sometimes I have some left over and add it to my compost to make it good for next years veg. I get 3 litres of cold water from my kitchen tap before the water gets warm and even though I use the dishwasher most of the time I…
Huge Thames water bill rises 2025/2026 50% + for some
https://www.dailymail.co.uk/news/article-14330437/Thames-Water-hike-customers-prices-sewage.html Way more than supposed rise (35% by 2030) top heavy in 2025 (20%)
Why would I have a sudden, drastic reduction in water consumption?
I've always felt my water bill is high for a two person household, but previous meter readings over the last few years have always suggested high usage. I'm having a bit of financial overhaul and thought I'd take a look at my SWW account, and was surprised to see my account is currently in credit. What I'm struggling to…
My water bill has increased by 27.5% over £120 a year! Is this reasonable?
I just got my 6 month water bill, I’m on a water meter and my usage has not changed. But when it came, I noticed that they are increasing my direct debit up by £10 a month. I phoned them to ask why (United Utilities, north west) and they said that all bills have been increased by 27.5% and will continue to increase by 3%…
Southern water rates increase 2025-26
Hi there I want you to check your new increases if you believe the amount excessive because mine was. An annual for £515 for 2024-25 my increase would have paid “sw” £1147 annualky (work it out) over 100% increase. I rang and challenged it and it was dropped £948. Considering my usage for 2 persons. “Sw” said that…
The big Difference Scheme, Not fit for purpose
Im not sure if you have heard of The Big Difference Scheme from Severn Trent, I thought it was to help people that were on low incomes and struggling with their bills, That's what it advertises But to me its not fit for purpose. My annual bill was about £105, Not much I know im a low user in a small 1 bed flat And I was…
IWNL has said it will increase my Direct Debit by 50% from July
Hi, My supplier has said it will increase my monthly DD from £32 to £52 to 'prevent underpayment on my account'. I want to tell them to foxtrot oscar and cancel my DD - what would happen if I did? Thanks.
Severn Trent 2025/26 Increase
The average Severn Trent water bill is going up by 22% from 1st April, according to MSE. https://www.moneysavingexpert.com/news/2024/12/water-bills-rise-england-wales-2025 However, I just had my bill come through (for a non-metered, residential supply) and it's gone up by 30%. Do Ofwat set different increases for metered…
How are water meters actually read?
My water meter is in the grass verge outside my home - I was having a new boiler installed so decided to switch mains water off there. When I opened the cap I had to dig down through 4 inches of mud to get to the lever, so clearly the meter itself wasn't visible and probably hadn't been for years. As I get supposedly…
The 3 AM blip
I experience a 3 AM blip in my water usage at least once a week. What could cause this? My son was at work on Saturday night; otherwise, the house occupants were all in bed. No appliances were running.
Thames Water
Hi, I was told by email from thames water that they were doubling my D/D no explanation so I called them and was told that my meter was registering a leak of between 1-3 litres an hour. I asked if they would come and check the meter but was told they only come out for 10 litres or more, so I was told to get a plumber to…
Latest water bill surprise
I just received my latest water bill - from Severn Trent - to find the cost of water increased on 1st April by a staggering 43.3%! Further calculations revealed daily standing charges had increased by similar amounts - water supply 34.8%, waste water 47.6%. Are these increases in line with other water companies rates? Is…
Time to rethink rainwater harvesting?
It's just started pouring with rain so I've come inside for a cup of tea and now seems an appropriate time to create this post :smile: Anyone who's looked at rainwater harvesting (in the UK!) in the past is likely to have come to the conclusion that it doesn't make much sense in pure financial terms and may not ever pay…
Severn Trent - bill changed to unmetered
Hi, for about a year I have received letters from Severn Trent stating that my meter needs to be changed, and I should book an appointment. At the same time I was sent letters by Network Plus. They stated that if the meter is inside my property, I need to book an appointment, but if it is outside my property, they will be…
Thames Water Bill - Help Please
Good morning forum Any advice is welcome please. My latest TW bill indicates an increased water usage of 361% on the previous billing period. Accordingly TW have stated in their bill that my DD will now be £144.00 p/m when I was previously paying £18.00 p/m. I am a single person living in a one bedroom flat in a block of 6…
Thames Water - high usage...
Have been in my current address for 4 years, never really noticed an issue with water, just paid the bills. Back in October 2024 however something caught my eye – as a little aside, the bill mentioned my use was the equivalent of 3 bathtubs full of water every day. I had never looked at litres/use before but this struck me…
Water Bill
Hi guys. Joined the MSE forum because I have a question about my recent water bill and wanted to get some advice. It’s a bit long but wanted to include as much detail as possible. My bills are 6 monthly and I get an actual reading in May and estimated in November. I have just had my May bill and whilst I expected an…

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MSE News

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All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Water bills

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