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Thames Water
Hi, I was told by email from thames water that they were doubling my D/D no explanation so I called them and was told that my meter was registering a leak of between 1-3 litres an hour. I asked if they would come and check the meter but was told they only come out for 10 litres or more, so I was told to get a plumber to…
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Latest water bill surprise
I just received my latest water bill - from Severn Trent - to find the cost of water increased on 1st April by a staggering 43.3%! Further calculations revealed daily standing charges had increased by similar amounts - water supply 34.8%, waste water 47.6%. Are these increases in line with other water companies rates? Is…
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Time to rethink rainwater harvesting?
It's just started pouring with rain so I've come inside for a cup of tea and now seems an appropriate time to create this post :smile: Anyone who's looked at rainwater harvesting (in the UK!) in the past is likely to have come to the conclusion that it doesn't make much sense in pure financial terms and may not ever pay…
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Severn Trent - bill changed to unmetered
Hi, for about a year I have received letters from Severn Trent stating that my meter needs to be changed, and I should book an appointment. At the same time I was sent letters by Network Plus. They stated that if the meter is inside my property, I need to book an appointment, but if it is outside my property, they will be…
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Thames Water Bill - Help Please
Good morning forum Any advice is welcome please. My latest TW bill indicates an increased water usage of 361% on the previous billing period. Accordingly TW have stated in their bill that my DD will now be £144.00 p/m when I was previously paying £18.00 p/m. I am a single person living in a one bedroom flat in a block of 6…
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95% wastewater
With one meter installed, the waste water figure is a set "guess" figure, and it's 95%. So no matter what you do with your water, the billed amount going down the plug is 95% of what comes in. So if you wash your car, water a large garden, you're being charged a waste water figure, for water that isn't actually there and…
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Opened an account without consent and now chasing a debt
My daughter was a resident with other people in a rental property
when she was a student. About a year after leaving she received a bill from the
water company saying she owes money for unpaid bills. The bills were included as part of their rent and the landlord should have paid
these. She contacted the landlord (she only…
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Revised Water bill issued for last 3 years
Hi everyone. I need some maybe alot of help and advise please. Here is the story. The in-laws live in a 4 bed house but only 2 rooms in use. I asked a few years if they have a water meter. They showed me letter of the meter being fitted and the serial number. They where told that for one year they will get bills showing…
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75% Increase
Without warning South West Water increased our monthly direct debit by 75% despite my account having always been in credit. On the telephone the only reasons given were "based on average consumption" and the government taking away the £50 subsidy. I reluctantly agreed to an increase of 34% per month on the understanding…
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Standing Charges Are More Than 50% of My Water Bill
Standing Charges Are More Than 50% of My Water Bill And, as I continue to reduce my water consumption, this
percentage will only increase. Using less than 40% of the water I was a year ago, I’d
expected to see my direct debit falling. The fact is it hasn’t. Looking more
closely at my most recent statement I can see why.…
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Severn Trent using Actual Readings from a Meter that is not there
I hope this is a one off. We live in Malvern that was part of an experiment where every house had a meter. Our house was built around 60 years ago and would have had a meter fitted when new. We have lived there for over 40 years. The last bill from "actual reading" to "actual eading" had jumped approximately four fold.…
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"Free" water meter
I requested to have a water meter installed, There is a meter inspection cover on the pavement by my back gate and I assumed that is where the meter would go - as where my neighbour's meter is fitted.. However, I was told the meter would be installed inside my house, under the sink..When I suggested outside the house would…
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Thames Water WaterHelp - outrageous hidden downside of their social tariff
I'm a single occupier in a one-bedroom flat (water meter not possible), and, like many of you, have been horrified to find my annual bill from Thames Water has increased to over £500 a year. Following the advice on the MoneySavingExpert's Cheaper water bills page, I applied for Thames Water's social tariff (WaterHelp),…
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Water billing low
Our water use is approx 16 cu metres per 6 months Does this seem rather low ? We (2) live in a large 3 bedroom semi with 2 bathrooms, both of us shower daily - (I take 15 minutes) and the washing machine is used 3 times a week.We are building up creditWe pay £36 per month and are currently £151 in credit I don't want to…
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Is £60pm for a two person household too much?
Two people who both shower twice daily (and have a deluge shower that has a flow rate of 10.2 litres per min). Probably combined 20 minutes in shower daily (5 minutes per shower). Dishwasher runs 3/4 times a week, same with washing machine. Barely any watering of plants whatsoever. Very usual flush and tap water use. I'm…
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New Build - Severn Trent waited 18 months to produce first bill - £1.4k?!
We moved into our new build home 18 months ago. Over this time I’ve consistently asked Severn Trent what’s going on with our water bill, still haven’t had one produced etc. They’ve finally produced it and say we owe £1.4k! I know there are payment plans available etc but surely this is their fault it’s taken so long to set…
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Can I read a meter that is installed in the path?
Ive applied for a water meter from UU. Although the survey hasnt been done yet, pretty much everyone else in the road has had them fitted in the street just beyond the homeowners path (where the current square metal plate is) My question is - will I be able to read that meter myself when it gets installed? If I have a way…
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Water has gone up from £25 to £154 a month due to estimated readings
we have just had our latest water bill and its gone from £25 to £154 So they are saying we went from 2021 to 29th October 2024 with estimated readings. we have a water meter. why didn't they read the meter in those years ? and why has it never been suggested we ever have to increase our payments. i know we should have…
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Massive increase in water assessed charge?
Just received our 2025-26 water bill, which is an assessed charge (water supply ONLY) based on 2 people in the house, from South West Water. It's gone up from £185 to £311. There's a note at the top of the letter that says that the government £50 subsidy has ended. Even taking this into account, that's a 32% increase. This…
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Water bill estimated
Hello, I'm looking for some advice on my latest water bill and to see if I have a leg to stand on. For context I am in the armed forces and away quite a bit so was happy to know that South west water fitted a "smart meter" to the property before I moved in. I was here by myself then about 3 years ago my now wife moved in…
