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Cambridge Water (S.Staffs) taking full bill amount by direct debit despite me already paying by CC
I have several questions about whether or not some recent behaviour of Cambridge Water was reasonable, and either way, a reminder to others to be extra vigilant when you switch over any supplier to pay via Direct Debit so that the same thing doesn't happen to you. I receive bills every 6 months from Cambridge Water (now…
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Thames Water delaying installing water meters for small flats
I live in a family house and Thames Water wanted to switch us to a meter over 2 years ago. The process was quick and communications straightforward. Two miles away, my daughter lives in a 1 bed flat, and has never been approached about fitting a meter. Last August she applied to have one fitted. The surveyors came out a…
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Thames Water meter readings and bills issue
Good morning. I'm looking for some advice and support regarding thames water bills. Back in August I got a new water bill. I'm on a meter but hadn't sent in a reading for quite sometime being overwhelmed with work and stuff. So I decided to get on top of it. My reading was quite a bit lower than the estimated. Easy I…
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United Utilities - Really confusing call with Affordability Team!
I was signposted by a United Utilities person to their Affordability Team. He said that there was a possibility I could have my water bill lowered. He obviously couldn't say by how much, and there was obviously no guarantee, but certainly no harm in trying. I was told to make a list of all income and outgoings so they…
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No meter wild west
I shall try to get this in a nut shell. I live in a building consisting of only two bed flats. Built in the 1960's these flats are unable to have individual water meters retro fitted. This is according to Thames Water. For all intents and purposes these flats are identical and Thames water have decided (quite arbitrarily…
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Gas detection re water leak for parent loathe to let people in - insurance or direct?
I'm looking for a bit of advice on a situation at my mother's property - she's 86 and was diagnosed with dementia 2 years ago, and I have power of attorney which she asked me to apply for 5 years ago. She's had very high water bills for over a year, far exceeding what one would expect from one person's usage in a small…
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My building cannot have a meter installed - can I receive refund on water bills?
I have lived at my property (a flat in a large building) for 6 years. My water bill has always been issued based on estimated usage - not assessed household usage. I was not aware this was a possibility at all! I applied for a water meter in 2020, but nothing ever came of it. I have recently learned that water meters…
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Water bill gone up to £72 (Severn Trent) - two of us in a 4 bed house
Hi all, Moved house back in October from a two bed to a four bed with my partner; it is fitted with a water meter. During the move our water bill DD changed from about £25 a month to £52 a month. Thought nothing of it, especially as we forgot to give an actual reading to Severn Trent Fast forward to January 17th I decided…
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Eco setting on your dishwasher and washing machine
In my new job as a water efficiency technician I am finding about 90% of all the home owners I visit have the Eco setting all wrong. They think that because it runs for a long time (3 to 4 hours depending on manufacturer) it will consume more water and electricity so they have engaged with the quick wash option. I can 100%…
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Anglian water seasonal tarriff
Has anyone else been placed on this, quite frankly ridiculous, seasonal tariff? The one where we are charged super high rates in the summer months. I'm worried that I won't be able to pay my water bill going forward and Anglian Water are next to useless. My rate per cubic meter will increase to £4.8620 but what really…
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Water charges- unmetered and Rateable Value
We are currently paying £211 per month water and sewerage charges. That is £2,532pa. I have read a chain of messages where there has been complaint about bills of £800-900 pa so I realised there was something very wrong with our billing! I have made enquiries with neighbours who are also unmetered but paying between £80…
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Domestic Rateable Value for water bills?
Thames Water currently charge me £514.32 a year (paid as 8 months @£64.29) for my home water based on my domestic rateable value of 190. It's been the same rateable value on my bills for 30+ years (I have every bill - was just £120.56 in 93/94). A recent newspaper article said Thames wanted to increase their prices by 53%…
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STWA - Water Usage Doubled Since New Meter Fitted
We have been paying £30 DD a month prior to the recent increases. We received a letter to advise our DD was increasing to £82 a month. I contacted STWA and they advised we have a leak. Not sure how they knew this but anyway they sent out a very helpful engineer. We did various tests and he advised we don't have a leak,…
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Hot water Trickling out of Taps
Just wondering if anyone can help? Economy seven setup for water heating with an unvented water cylinder with expansion vessel sitting on top. Installation took place circa 1997 when apartments were constructed. Mains water pressure is fine with a flow rate of circa 35L per minute. Over past few months the hot water flow…
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Overcharged incorrectly for sewage - reasonable compensation?
long story short, I have been incorrectly charged for sewage (house is on a private system not mains network) over the past 5 years. I have already received a refund for the over charges (big chunk!) They’ve said the most they’ll give now is £200 compensation, and this is basically interest on overpayments compounded over…
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Welsh Water Assessed Charge
I have recently applied for a water meter having put in a new stop tap as Welsh Water said I couldn't have one at the previous stop tap location due to access. The potable water comes in under my terrace and goes left and right to the other terraces on the row. The assessor came out and said I still couldn't have a meter…
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Severn Trent
Hi, three of us live in a 3 bed-semi. One bathroom, small downstairs cloakroom barely used, no bath just a power shower. On average I'd say we use the washing machine and dishwasher once each per day. Minimal hose pipe usage (The Peak District rarely experiences drought!) and no other appliances requiring water. My direct…
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Water mains leak - junction installed by neighbour
Our water supply is for four houses. Severn Trent have written to us and said there is a leak which we need to address. A leak can be heard in my back garden but it isn't clear exactly whereabouts. It could be my lead pipes or it could be the new junction installed by my neighbours builders when they built an extension.…
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External Water leak
Just had a smart meter fitted and they tell me we have a leak. Done a couple of checks and it's definitely outside between the stopcock in the road and the house. About 120 litres per day. We just went away for the weekend and turned everything off, and it was still wasting that much. Any tips on finding it? Water Company…
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Water usage seems way to high
Hi So we recently bought a property in September, 3 bed semi, 3 adults and the property has a water meter. The water is with united utilities and upon giving them our details, we were told to pay £71 a month. We took a reading on the day we moved in and then about 6 weeks ago they wrote to us saying we are basically using…
