-
Domestic Rateable Value for water bills?
Thames Water currently charge me £514.32 a year (paid as 8 months @£64.29) for my home water based on my domestic rateable value of 190. It's been the same rateable value on my bills for 30+ years (I have every bill - was just £120.56 in 93/94). A recent newspaper article said Thames wanted to increase their prices by 53%…
-
STWA - Water Usage Doubled Since New Meter Fitted
We have been paying £30 DD a month prior to the recent increases. We received a letter to advise our DD was increasing to £82 a month. I contacted STWA and they advised we have a leak. Not sure how they knew this but anyway they sent out a very helpful engineer. We did various tests and he advised we don't have a leak,…
-
Hot water Trickling out of Taps
Just wondering if anyone can help? Economy seven setup for water heating with an unvented water cylinder with expansion vessel sitting on top. Installation took place circa 1997 when apartments were constructed. Mains water pressure is fine with a flow rate of circa 35L per minute. Over past few months the hot water flow…
-
Overcharged incorrectly for sewage - reasonable compensation?
long story short, I have been incorrectly charged for sewage (house is on a private system not mains network) over the past 5 years. I have already received a refund for the over charges (big chunk!) They’ve said the most they’ll give now is £200 compensation, and this is basically interest on overpayments compounded over…
-
Welsh Water Assessed Charge
I have recently applied for a water meter having put in a new stop tap as Welsh Water said I couldn't have one at the previous stop tap location due to access. The potable water comes in under my terrace and goes left and right to the other terraces on the row. The assessor came out and said I still couldn't have a meter…
-
Severn Trent
Hi, three of us live in a 3 bed-semi. One bathroom, small downstairs cloakroom barely used, no bath just a power shower. On average I'd say we use the washing machine and dishwasher once each per day. Minimal hose pipe usage (The Peak District rarely experiences drought!) and no other appliances requiring water. My direct…
-
Water mains leak - junction installed by neighbour
Our water supply is for four houses. Severn Trent have written to us and said there is a leak which we need to address. A leak can be heard in my back garden but it isn't clear exactly whereabouts. It could be my lead pipes or it could be the new junction installed by my neighbours builders when they built an extension.…
-
External Water leak
Just had a smart meter fitted and they tell me we have a leak. Done a couple of checks and it's definitely outside between the stopcock in the road and the house. About 120 litres per day. We just went away for the weekend and turned everything off, and it was still wasting that much. Any tips on finding it? Water Company…
-
Water usage seems way to high
Hi So we recently bought a property in September, 3 bed semi, 3 adults and the property has a water meter. The water is with united utilities and upon giving them our details, we were told to pay £71 a month. We took a reading on the day we moved in and then about 6 weeks ago they wrote to us saying we are basically using…
-
Why is my water bill so low?
This discussion was created from comments split from: Reduce water bills..
-
Are utility-companies legally required to send you a bill?
I moved residence and asked United Utilities to send me a final bill so I could pay it; I wanted to be sure the final bill was correct, having sent them the final meter-reading. They refused send me one, repeatedly, and so they didn’t get paid; this damaged my credit-rating. Are they legally required to send you a bill or…
-
Waste water charging.
I have had a water meter for just over a year and was meant to be for trial/comparison before permanent move to metered usage. Affinity put me straight to a metered usage after 8 months starting early this year saying It was cheaper than fixed tariff. Yesterday I got my 2nd bill from them and I noticed the waste water…
-
Massive increase in water assessed charge?
Just received our 2025-26 water bill, which is an assessed charge (water supply ONLY) based on 2 people in the house, from South West Water. It's gone up from £185 to £311. There's a note at the top of the letter that says that the government £50 subsidy has ended. Even taking this into account, that's a 32% increase. This…
-
Water Bill Doubled - Water Company Shenanigans???
I have always been really tight on water usage and as a result I think my usage was pretty low. However, over the course of three 6 month periods my water bill has doubled. I live on a modern estate, the meters are in a set of three holes on the pavement, they have a really heavy metal slab on each one, I could hardly…
-
water meter error?
Having a nightmare with united utilities! Theyve sent a few text messages about a possible leak, si we checked and fixed a few things , nothing major, just a tap etc. They still reckon the usage is high so sent someone to check for external leaks..none on their side so we've checked ours by taking a meter reading and…
-
Water bills
Hello All I have been living in the 3 bedrooms house for almost 18 years. From the beginning I have been paying for water bills based on RV(rateable value) calculation done by Thames water. A few weeks ago I have been told that I could request a water meter from them. I have done a request and they sent a person to the…
-
Reduced water meter bills for AA.
Hello My FIL has Parkinson's and was diagnosed last year. He now has Attendance Allowance at higher rate and he has incontinence and needs more baths and showers and also using the washing machine more. A neighbour mentioned that water firms do a reduced tariff for people on benefits and to contact them. He called Affinity…
-
Water bill madness
Hi folks, I posted last year about my water bill situation and have an update: Background: Moved into shared ownership new build 4 years ago. Advised water included. Contacted Water company to check & never heard back. Last year found out water might not be included. Tried to call water company - on hold for ages, then…
-
Severn Trent backdating when meter readings start.
I am a ST customer. In Oct 2024 ST fitted a water meter in the pavement outside my property but I remained on water rates. For the year Apr 25 to Mar 26 I paid £640 water rates. In Dec 25 ST emailed me to tell me I would be changed to metered water as the Environment Agency have declared ST as an area of concern for water.…
-
Single occupancy rate.
Solved but can't find a way to delete thread. PSA though, you have to ask for it.
