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Fake water debt

[Deleted User]
[Deleted User] Posts: 0 Newbie
in Water bills

Im hoping someone can give me an idea of what to do!

Last year I applied for a disability discount with southern water. The agreed.

Because of the change they closed the account and set up a new one.

However they then added the discount to my old account as debt.

I have proven I have paid all bills via bank statements and online account. And they also admitted the fault is on them. This was via phone and one WhatsApp message.

As a sorry to my they paid the remaining of 24/25 bill.

Since then I have received debt letters every 2/3 months. The customer service isn't great as they don't seem look at the account.

I have escalated this twice to the highest it can go. I went to CCW for help but Southern water refuse to close the case so CCW can't help. As they say it with the OT department. (For the past year)

I went to WATRS but they said they don't deal with waters bills anymore and neither does OFWAT.

This has been so stressful.

Im due another debt letter in July.

I have now told them to take me to court as I can prove the debt is fake.

Any other avenue I can explore I would appreciate.

Comments

  • Brie
    Brie Posts: 17,537 Ambassador
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    Have you tried getting Citizen's Advice to help? If you have a disability is there a support group for your disability that might be able to assist??

    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

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  • p00hsticks
    p00hsticks Posts: 15,088 Forumite
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    Write to your MP ?

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