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Fake water debt
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
Im hoping someone can give me an idea of what to do!
Last year I applied for a disability discount with southern water. The agreed.
Because of the change they closed the account and set up a new one.
However they then added the discount to my old account as debt.
I have proven I have paid all bills via bank statements and online account. And they also admitted the fault is on them. This was via phone and one WhatsApp message.
As a sorry to my they paid the remaining of 24/25 bill.
Since then I have received debt letters every 2/3 months. The customer service isn't great as they don't seem look at the account.
I have escalated this twice to the highest it can go. I went to CCW for help but Southern water refuse to close the case so CCW can't help. As they say it with the OT department. (For the past year)
I went to WATRS but they said they don't deal with waters bills anymore and neither does OFWAT.
This has been so stressful.
Im due another debt letter in July.
I have now told them to take me to court as I can prove the debt is fake.
Any other avenue I can explore I would appreciate.
Comments
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Have you tried getting Citizen's Advice to help? If you have a disability is there a support group for your disability that might be able to assist??
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