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Southern Water Recent Email
I'm a little confused by the email that Southern Water have just sent me. Presumably in an attempt to justify the increase that's coming it boasts "Since
2014 the average water and wastewater bill has gone from £437 to £439 - that’s
an increase of just 0.5%.". However according to my last 2 years bills the cost per cubic…
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How to Change Rateable Value of property?
Hi there I recently moved in and received a water bill that is massively higher than it should be. I am a homeowner, alone in a one bedroom, one bathroom flat in SE London and Thames Water want to charge me over £1000 for water, £183 for the period Jan-Apr 2025 and £830 for the 2025/26 financial year. I am in council tax…
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Southeast water social tariff
Hi. I currently receive the South East Social tariff eligibility for which is assessed by income and not savings/capital. Next year I will receive a tax free pension lump sum and am unsure whether this will affect my eligibility for the social tariff. Does anyone know? The charity Scope…
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date of water bill increased charges
I am a customer of Southern Water who wrote to me to say that they would be taking the increased charge from my bank from March 2025 (which they did) whereas I understood that the new charges came into effect in April. I have asked them whether they have the power to do this but their replies have not answered this…
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South East Water social tariff and tax free pension lump sum
Hi. I currently receive the south east water socia ltariff, which is assessed by income not savings. Next year I will receive a one-off tax free lump sum from my pension. Does anyone know if this is counted as income or savings for the southeast water social tariff? I haven't been able to find any relevant information…
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Refund after high bill due to leak beyond my boundary
Short version: I've been over charged due to a leak beyond my property boundary. How long should I expect to wait for a refund, and how will it get worked out. Full detail: My 6month bill was far higher than usual (beginning of March), I paid it not thinking fully. On the following weekend I checked the bill and the…
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Water meter reduces bill
So just thought I'd post back been over 6 months I've had a water meter 2 bed semi with 2 adults and 2 kids. Use to be charged on retainable value bill went from £38 every 4 weeks to £52 weeks every 4 weeks. So requested a water meter. I have had my account set up to take £40 every 4 weeks built up £240 credit been billed…
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67% increase in water bill
My latest water bill is 67% higher than last year's bill (up from £540 to £900). I can't get a water meter fitted as my landlord won't allow it. I'm not eligible for any kind of social tariff. I know I can't challenge the rateable value, but is it possible to challenge the 'charge per £ of the rateable value'? The standing…
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Thames Water - problems with assessed billing
I contacted Thames Water in 2022 regarding fitting a water meter. Contractor came out, couldn't fit the meter and went away again saying he was going to file a report. Asked Thames Water to be put on assessed billing, which resulted in Thames Water sending out another contractor as the first report was "inconclusive".…
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Affinity Water - didn't switch to metered billing 4 years after meter installed
My mother recently had a stroke which has resulted in me helping her with her finances and looking over her bills, etc. I have discovered than in Feb 2021, she had a meter installed (which I pushed her to do as she lives alone in a large 3 bedroom house so the RV would have most likely been more than her actual usage…
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Missed payment Castle Water
I run a small retail shop and have done since 2007 . Castle water are my water provider and I pay my bill on receipt of an email. In October 2024 my bill was £15:32 however for reasons I yet can’t work out all emails from Castle water were being directed to my junk mail. It was only when I received a physical letter in…
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JC International made a false claim
Suddenly in Feb 2025 I received a letter from the county court that I owe over £1000 to JC International. When I called the court, I was advised that it was related to a debt with Thames Water that JC bought in 2022. I lived in a flat in London in 2015 where I had a dispute over the water bill with Thames Water. In 2016 I…
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United Utilities Offering Free Water MOT & Control Flow Device
Hi, I received a letter from United Utilities saying they have partnered with Cenergist to offer me a free water MOT where they check all taps, toilets and showers etc in my home for leaks and repair them where needed and just do a general check of any problems, they will install a Control Flow device for free which they…
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Do water companies advise customers to be on meter or not
First time visit to the water bills forum. Have read/skimmed last 5 pages. What is striking is that time and time again the lots of non meter posters who to me a metered user seem to have bills 5 times higher than mine (am low user though} are advised to go metered. The sticky page at top goes back years so just a couple…
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Sewerage charges
I was wondering what people were now paying for sewerage (used water) services since the price rises? We are off mains and share a system with 4 other homes. We pay to have the system serviced and the tank pumped out twice a year. I was trying to get a sense of how much we may be paying over/under the cost of the public…
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United Utilities estimated bill for Jan 2025-Jan 2026
Our water meter was read in January and the bill calculated. We then received our payment plan for the estimated charges for the next 12 months - the price had increased by £30 per month from £52 to £82 for the Feb 2025 to Jan 2026 payments. Can I ask if the higher direct debit per month includes the increase in water…
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Thames Water - Month of new rise?
When does the new price for water come in for Thames Water? I sent my meter reading in yesterday, fully expecting the bill to arrive telling me the new monthly DD but it hasn't changed. Tells me next April 7th will still be the same, does it not go up until May? Not sure why I haven't been told yet what the new DD will be.…
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Can someone break down how billing works moving to water meter?
Apologies for basic question but reading on welsh water i still not sure how billing works at the start of water meter install. I know every 6 months readings are checked and then you are billed. My water meter is being installed today, do I stay on my non measured for another 6 months then I pay monthly measured? Or do…
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Is it possible to get a refund for water bills for being on wrong tarif?
Has anyone managed to get a refund for being in the wrong tarif. Despite living alone and telling them so when I moved I haven’t been on the single occupancy tariff for 4 years. 8s there anyway to recoup this money. I.m with Thames water
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Welsh water 56% increase
I've just confirmed these numbers with Welsh water. Last 12 months paying £31.65, now rising to £49.39, I make that 56% rise. Welsh water have previously told us our property cannot have a water meter so the old payment is based on the number of occupants, they now tell me the rateable value of the house is also a…
