Water bills

Some of the houses on our street have been put on water meter without any of use asking us to, they have not told us anything about the meter, where it is and how to monitor our usage, they aren’t helpful they just say some guy comes around every 6 months or so to read it. But how are we supposed to monitor our own water…

Our water bill went up to £799 this year, and even though the account was already more than £500 in credit, they decided to increase the direct debit. I queried this - by the time we have paid the year's direct debits, together with the amount already in credit, we will have overpaid the bill by more than £700. I asked…

Since I bought my house (with meter, as per water searches carried out), I've not had a bill! Gas and electricity, the sellers told their supplier and I received a welcome letter. Council tax similary sorted and direct debit set up. The water meter I took a photo as soon as I collected the keys and first visited, then…

This discussion was created from comments split from: Reduce water bills..

Hi all, I’m hoping someone can offer some advice because we’ve received a Southern Water bill for £1,141.80 and cannot work out what has happened. We usually pay around £50 per month. The bill covers 15 April to 5 August and says two of us used 208,000 litres of water, averaging 1,841 litres a day. We have not had any…

We have been (no choice in this) put on a meter which will come into affect next year. Meanwhile we are being charged the fixed rate, it seems really high - I wondered how I can check this outside of Thames Water.. I have a 2 bed house and the bill is £80 per month. Thanks.

Hi all. Last week I had a phone call from Yorkshire water wanting to book an appointment to exchange my meter for a smart meter. I said I wasn't interested and hung up. Today I've received the attached threatening letter through the post. They are saying I have no option and have to have a smart meter fitted. My existing…

I had a letter from Severn Trent Water to say the DD was going up from £30 to £82 a month. Two adults with water meter. I called them and they said this letter was generated because we have a leak. The engineer is coming on Monday 26th January to investigate. I have just taken a photo reading of the water meter on the…

The majority of households in England, Scotland and Wales will see water and sewerage charges rise from April. In England and Wales, further hikes are planned over the next three years. However, prices vary depending on where you live – here's what's happening in your area. Read the full story:…

I received an estimated bill from Thames Water which was very underestimated. Should I correct this by sending in a reading that I have taken? It does say in the bill that this will be corrected next time by a reading. Their estimate was 1278 and my reading was 1347 (because I have had a relative staying with me etc)

Im on universal credit, and on the big difference scheme for over 5 years and 2 addresses now... My monthly payment plan has only once been over £6, was around £5.70 last month, My bill is £53 this year They just upped my plan to £11.07 for next 10month til April 27 on this bill now, i called them (£7 for a 15min call 🤔)…

My partner has received a phonecall today from STW (although was unsure if it was a scam to start). The lady was basically stating because we were late paying our first half year installment that we had to pay the full years bill either in full or set up an installment plan. My partner came to me to check that we had paid…

I've just received my water bill (which has increased by 50%) and I can see that they have billed me for exactly the same volume of sewerage as they have water volume. E.g. in one quarter it was 33 cubic meters M3 for both. I presume that they can only read the amount of consumption from a meter and not the amount of…

Standing Charges Are More Than 50% of My Water Bill And, as I continue to reduce my water consumption, this percentage will only increase. Using less than 40% of the water I was a year ago, I’d expected to see my direct debit falling. The fact is it hasn’t. Looking more closely at my most recent statement I can see why.…

Hello I am new here and after a bit of advice. I have just received my water bill and my usage is recorded as having increased by 877%! I have contacted my water supplier and they have asked me lots of questions which felt a bit irrelevant tbh given the level of sudden usage increase (have we had any visitors to stay/had a…

Ive been trying to apply for watersure for just medical reasons, I have my GP letter, which specifically states my condition and the need for extra water daily UUnited Utilities keep telling me to fill out an affordability check, which is very intrusive wanting account numbers of all family members bank accounts, debts…

Hi all, Posting to see if anyone's been in a similar situation and had any luck getting a goodwill gesture back from Welsh Water for significant overpayment? I live in a 2-bed house - one adult full-time, plus a child on shared custody (so roughly 50% occupancy). I've been paying £120/month to Welsh Water on an unmeasured…

Long-time member (over a decade) but rarely have the time to post due to live stuff — I am hoping for some advice on a Thames Water billing situation that has become quite frustrating, and which has a history that I think is relevant. Background — how we got here: Around six months ago (rough date), I discovered that…

United Utilities installed water meters to the properties on our street last year offering to, continue to bill as usual, giving us a comparison allowing us to choose how we're billed. A week later we filled an overground pool with approx 3,200l water and our first bill stated we're using more water than a household of…

Hi, I'm totally new here and don't really know what I'm doing ( technology isn't my strong point ). Basically can my water company force me to have a water meter? We have had issues since moving 3 years ago in that our water has a very strong smell of chlorine and my health has not been good since moving here. We had it…