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Query about claiming a water bill credit
I've got a bit of a problem. My water bill is in my dad's name but as he did not have a bank account, it has always been paid from mine, as we lived together. He died three years ago and I have continued living in the house and paying the bills. I've now been informed that a large credit is in the account, and I want to…
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Southern Water - Assessed Charge Bill - Don't think it's right but they won't help
Hi everyone, I've been going around in circles trying to figure out my water bill and whether it's actually correct or not. After a pointless webchat with an agent who wouldn't give me any straight answers and an online call with someone who didn't understand my questions I am trying here. We live in what is classed as a…
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Surface Water Drainage Rebate - Thames Water
Living in the middle of a town, I've never thought that my surface water went anywhere other then the combined sewer that runs from my back garden under the house to the road. I'm having an extension built, which has exposed the rainwater drainage, and it seems mine and my neighbour's go into a shared soak away. Does this…
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Severn Trent 2025 price rises
I have been informed that ST have increased prices for water at about 23% however I have also been told that for those with water meters the price hike is about 42% which I find totally unacceptable as this is supposed to be a fairer way of charging for water used and it seems that ST want to equalise meter billing with…
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Thames Water unable to locate meter
I've lived in my flat for nearly 5 years and for some reason I assumed that I didn't have a water meter (yes, I know it was stupid of me not to check my bills properly). It was only when Thames Water wrote to say they were doubling my monthly direct debit, that I looked closer and saw that all the bills had a meter number…
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Community Utilities charging excessive fees – is this allowed?
Hi everyone, I wondered if anyone has come across this situation before or has any advice. Our water was originally with LEEP Water, and we used to pay them directly. However, the company that owns our building has now put a third-party management company called Community Utilities in the middle. We can no longer pay LEEP…
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Annexe water supply connected to neighbours meter
So as the title suggests, we have an annexe at the bottom of our garden and have discovered the water supply is connected to our neighbours water meter. A bit of background, we purchased the house around 18 months ago with the annexe included as part of the property. The annexe was built by the person we purchased from…
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Massive increase in water assessed charge?
Just received our 2025-26 water bill, which is an assessed charge (water supply ONLY) based on 2 people in the house, from South West Water. It's gone up from £185 to £311. There's a note at the top of the letter that says that the government £50 subsidy has ended. Even taking this into account, that's a 32% increase. This…
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Never had a water bill in 3 years. Got a letter today 😵💫
Hi folks, I’m new here, hope this is an appropriate thread. I moved into a new build property in 2022 & contacted the water provider, but they never sent me a bill. I only contacted them once, & as bad as this sounds I didn’t pursue & thought perhaps water bills were included & then genuinely forgot all about it. Yesterday…
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Thames Water - high usage...
Have been in my current address for 4 years, never really
noticed an issue with water, just paid the bills. Back in October 2024 however something caught my eye
– as a little aside, the bill mentioned
my use was the equivalent of 3 bathtubs full of water every day. I had never looked at litres/use before but
this struck me…
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Unable to read meter
I’ve just moved to a new build and finally found where my water metre is. See picture. My water although I’m in a Anglian water region my water is supplied by independent water networks limited. They are providing estimated bills which are incredibly high for a single person in a 1 bed house. Upon finding the meter it’s so…
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Opening a water meter hatch
Hi all We've just had a water meter installed, but I can't see how to open the hatch to read it. I've called the water company (Wessex Water) and they said they can't provide a tool to open it, as their people read the meters, so we don't have to. However, I'd like to read them more than twice a year. The cover isn't a…
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Too pricey?
Our monthly water bill is currently £103. We are a young family in a rented property in Yorkshire. 2 adults and 1 baby. Each adult has about 4 showers a week, the baby has a bath every night. We do 2/3 loads of washing a week and do not use a hose pipe. Does this seem abit high? Is there anything I can do to query the…
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How do I deal with a clogged toilet refill mechanism?
I have a problem with the toilet in my rented house of multiple occupancy, in that when it is flushed, the water drains from the system fine, it's just when it comes to being refilled by the mechanism. The new mechanism itself has been installed in the last few years, and it has a little lever that goes up for a short…
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Severn Trent 6 month bill increased by 136% for a usage increase of 23%?
Hi All. I've just had my 6 month bill for water usage from Severn Trent (I pay for what I use, rather than Direct Debit), and was shocked to see that my bill has increased by 136%! and Waste water increased by almost 190%. I was expecting an increase, but not by that much. If I compare bills from Feb 2025 (for use from Aug…
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Waste water charging.
I have had a water meter for just over a year and was meant to be for trial/comparison before permanent move to metered usage. Affinity put me straight to a metered usage after 8 months starting early this year saying It was cheaper than fixed tariff. Yesterday I got my 2nd bill from them and I noticed the waste water…
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Many people may not realise how much we are being ripped off!
The point of the post is to highlight something people may not know and to see if we can share water saving tips, which saves money & the planet! We received our biannual water bill last week and it had increased an eye watering 278% since last July. We have always been in a water meter and we really are baffled because we…
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Thames Water have made a mistake & we are paying someone else's bill & it just jumped 140% - help!
Hi- Our water is with Thames Water. They increased our water bill by 140% this year. They also didn't notify us that they were changing it. When we phoned to complain we were met with 'bills increase on average by 40% due to essential maintenance & inflation costs' but no way to reduce the bill. It doesn't seem correct…
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smart meter
thames water sent me a letter about installing a smart meter in my house. it says my bills will be smarter, will have 24/7 control..spot sneaky leaks. and save money. I can't stop laughing!
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Saving water tip
I save the run off water from my taps in jugs and use it to fill the dog bowls and water plants. Sometimes I have some left over and add it to my compost to make it good for next years veg. I get 3 litres of cold water from my kitchen tap before the water gets warm and even though I use the dishwasher most of the time I…
