-
My bill is exactly the same as previous occupant was in credit
Seems bit strange it should be the same amount he was in credit by. He is dead now . About £347 not even for 12 months seems steep. Not got my bill with me, suppose I should see if estimated or not. Supposed to be a smart meter. I will contact them.
-
Huge increase in our Thames Water bill from October of this year
Following a recent bank statement indicating a much bigger spend than usual last month, I have discovered our Thames Water bill went up from £75 a month to a staggering £257 from the beginning of October of this year. A second payment for the same larger amount has just gone out. This is roughly 3.5 x the usual amount.…
-
Missed payment Castle Water
I run a small retail shop and have done since 2007 . Castle water are my water provider and I pay my bill on receipt of an email. In October 2024 my bill was £15:32 however for reasons I yet can’t work out all emails from Castle water were being directed to my junk mail. It was only when I received a physical letter in…
-
Can a water company say a water meter was read when it wasn’t?
My parents’ water bill showed meter readings that had stayed exactly the same for the last few years (last 5 readings had stayed exactly the same). They don’t take the meter readings themselves as have always relied on the 6 months company readings. Thinking the meter must be broken, I asked for it to be checked. Turns out…
-
Is fitting a water meter compulsary?
Hello all,I've recently had a letter from Thames Water stating that we need to contact them to arrange a date to fit a water meter in our home. We've always been happy not to have a meter fitted as we use a fair amount of water for health reasons, but the phrasing of this letter makes it sound like this is a mandatory…
-
Water Bill increased by 100% due to introduction of an extra company IWNL
Hi All Can anyone explain why when buying a new house we now have two water providers. I live in Rutland and not sure if this is national. 1. Independent Water Networks. Read Meter and charge for water coming in. 2. Anglia water to collect sewerage. Three years ago I was in an old house and the provider was Seven Trent we…
-
Incorrect water bill (Southern Water)
I received my latest bill and according to Southern Water I am using more water now than when one other person lived in the property and I had a leak. My son moved out in October 2023, at this time I was using 143 litres per day. The billing period for this time also included a leak. My latest bill says I am using 202…
-
Thames Water help/advice
I live on my own and up until last year I used pay £16 a month with Thames Water. Then they upped the monthly costs to £32 which I was furious about as it wasn't about any usage change but the fact OFWAT let them raise prices. I've just had a letter saying my bill will be increasing to £35 a month, I called them and they…
-
Thames water - estimated usage
Hi everyone, I have received my first waste water bill from Thames Water that is estimated. They do not provide my clean water - this is by another company and so they have said in their letter they are unable to give an actual bill as they are unable to collect readings. So - is this fair? Am I right to ask them to…
-
Thames water meter saying I’ve refused because I don’t want kitchen cupboards ruined
After borderline harassment by TW and them putting up the direct debit I decided to book for a meter. The main stopcock out the front is shared by several houses. We wanted a meter out the front. They said they couldn’t do that. We then reluctantly said ok how about inside. The engineer located the internal stopcock but…
-
water bill/unmetered/empty property/rateable value
Similar-but different question/thoughts to other recent thread in unmetered property -hence new thread . any thoughts/guidance/experience of following situation :smile: am landlord of property . property currently empty /no water usage and is between tenants . as in past-we simply have notified the water company . property…
-
Water Bill
I have a water trough in a field, the meter is outside my field on council land. The meter has been covered by 'spoil' from roadworks to the depth of a meter since 2021 and the council deny that it is their waste, The meter was uncovered in June this year and I recieved a bill for £15,000 which I am arguing about, they…
-
Water bill assessed charge v unmetered
Hi , Seeking your views on this , I recently received my bill and queried with the company why my bill was higher the average for the area and my neighbours , when usage is likely to be lower as often work away ? I thought I was on an unmetered rate but was told that I was on an assessed charge as a meter had been…
-
Rateable value vs assessed household charge -- Thames Water
I am a Thames Water customer. I want to know how much I should pay on their rateable value tariff vs assessed household charge. I can't find any information on their website which would enable me to calculate this. Where can I find such info, or even a rough guide? The RV is 117 and it's a 4 bedroom house.
-
Change to Water Meter - Wessex Water Region
After receiving this year's water bill of £1,168 (£97 per month over 12 months) I decided to change to a water meter due to the increase in cost from the previous year. I had been meaning to do this for a while, but for a few years my adult children had boomeranged back to living with us (divorce and landlord selling…
-
Water bill has changed from every 3 months to monthly?
I have just received my water bill, but instead of every 3 months it has gone to monthly, but the cost they are now asking for, is that of every 3 months.
-
CMA overrules Ofwat and allows water suppliers to increase bills faster
Millions of households face jump in water bills after regulator backs more price risesCompetition watchdog agrees requests from Anglian, Northumbrian, Southern, Wessex and South East to raise household bills…
-
Water leak
Hi I’m a United Utilities customer who has a leaking water meter and a much larger bill than usual! UU have been out 3 times and each time providing conflicting advice. Dynorod have also been out and said they cannot touch the water meter pipe work so I’m stuck with a big bill and water leaking in my cavity wall space.…
-
Water Bill Query
Hi, I know I’m probably on a hiding to nothing but thought I would explain my situation anyway. I live in a flat built in the 30’s the water supply feeds myself & the flat above so I have been told I can’t have a meter so have been paying for my water based on the RV. I am paying £100 a month & just accepted it but talking…
-
Thames water this is unacceptable
Same here mine raised by 50% I called them, even had them check meter twice and the men who came to check the me meter said my water usage was consistent. Whatever is going on in that company is unacceptable.
