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Help understanding water bill (moved into new property)
Hi I’m new to bills so please don’t jump down my neck. Me and my partner moved into our new house in November we set up a Yorkshire water account to pay the bill. Our first generate today for £120 odd pounds, that’s what the balance shows online. Now I panicked at first as I thought it might be that per month but is the…
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Thames Water meter readings and bills issue
Good morning. I'm looking for some advice and support regarding thames water bills. Back in August I got a new water bill. I'm on a meter but hadn't sent in a reading for quite sometime being overwhelmed with work and stuff. So I decided to get on top of it. My reading was quite a bit lower than the estimated. Easy I…
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Plans for a Water Ombudsman and new regulator announced
A range of measures designed to help households with their water bills – including plans to launch a Water Ombudsman – have been announced by the Government. But MoneySavingExpert.com founder Martin Lewis says the lack of a national social tariff among these is a "mistake" – he's suggested a halfway house compromise...…
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Severn Trent backdating when meter readings start.
I am a ST customer. In Oct 2024 ST fitted a water meter in the pavement outside my property but I remained on water rates. For the year Apr 25 to Mar 26 I paid £640 water rates. In Dec 25 ST emailed me to tell me I would be changed to metered water as the Environment Agency have declared ST as an area of concern for water.…
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Southern Water
Back in March last year, Southern Water increased my monthly payment from £15 to £29. This was a massive 51.3% price hike, which I simply cannot afford. I am on a water meter, we have no dishwasher or washing machine, just the 2 of us in a 3 bedroom bungalow. I immediately cancelled my direct debit, and sent an email of…
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Water rates for Disabled
I live in Northumberland and I’m a 64‑year‑old father caring for my 34‑year‑old disabled son. We’re both on UC, and I receive Carer’s Allowance. He receives the highest disability rate. Our water bill has been fairly steady for years at around £25 per month, but it has suddenly jumped to £75 per month. There used to be a…
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Smart Water Meter - not an option?
Hi, We've been looking at switching to a Water Meter - we've run the numbers and think we'll be better off, especially after a recent £20 a month increase, meaning our bill has more than doubled over the past couple of years after a prior £20 increase. Water is expensive...and we've had a hosepipe ban for months. By…
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Severn Trent - I do not trust their tactics?
In spring this year (Mar/Apr 2025) a company representing Severn Trent installed equipment outside mine and my neighbours properties in the culdesac of approx 40 houses outside our boundaries on the footpath. I was told it was to monitor pressure etc by the workmen. over the years I have always paid my bill monthly based…
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Severn Trent Water
My father recently passed away so I contacted Severn Trent Water to inform them. They sent me a final bill which showed a credit. I rang to request the refund. They asked if I was the Executor I informed them he didn't leave a Will so as his daughter I was dealing with it. They informed me I would need Letters of…
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Water leak
I went away to see a relative on 24th December ( I turned the water off at the stopcock in the kitchen) and came back today. There was a letter waiting for me from the Water company dated 29th December telling me there is a suspected leak, about 2 litres per hour, 24 hours a day. I signed into my account and can conform…
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Water bill debt out of nowhere!
In really need of some help. We have lived at our property for 2 1/2 years. We have always paid our water bill on time at £48 a month. Suddenly in September SWW tried to take £137 from our bank with no communication or warning. It obviously bounced! When I logged into my account they said we owed them over £400 and this…
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over paying bill rateable value 2bed 1 occupant band A council tax
Friend has just found out she has been paying for 2 adults and 1 child for the past 7yrs due to the landlord- water company ie Severn Trent not telling her or knowing she had to ,she is on benefit's about to get a state pension and struggling to pay bills ,have rang severn trent and all they say is if water meter, house a…
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British Gas leaving a vunrable adult with No internal stop tap
British Gas recently installed a new boiler at my mother’s house. She’s 87, suffers from arthritis, and has limited eyesight, making her vulnerable. During the installation, which was booked for a full day, the engineer had trouble with the internal stop tap not restoring the water. It’s a Surestop, easy for her to use.…
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Water meter hasn't been read for ages!
My water meter hasn't been read by United Utilities since 06/12/2022, although I do provide them with my own readings at the end of every month. Can I claim a penalty payment under the new rules that came into force this summer?
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Forced to have a water meter
I am with Severn Trent and twice refused to have a water meter fitted although it was not going to be actually metered. They came back while I was away and installed it anyway. Now they are telling me this is a ‘water stressed environment’ and have said it’s mandatory for me to be metered. I know I don’t use much so it’s…
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SES Water - Government backed water scheme
Hi I am with SES water and within their standing charge they have a contribution which is for the above - and is used for people who can't pay their bills. It was £6.20 in January and is now £11.95. I have tried speaking to them to understand firstly why it has gone up by nearly 50% but secondly why it is that we are…
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Southern Water Bill
Just got my latest Southern Water Bill and compared to previous. Yearly Standing Charge for Water & Waste:- 2023/4 = £78.80 2024/5 = £90.00 2025/6 = £142.90 Cost for Water & Drainage per year:- (We average 102.4 Cu.M per Year) 2023/4 = £381.89 2024/5 = £433.62 2025/6 = £641.26 Our total Bill will be for 2025/6 will be…
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Thames Water 40% Bill Increase – No Transparency, No Justification!
Hi everyone, I’m posting to see if others are facing the same outrageous bill increase from Thames Water and to figure out what can be done. My latest bill has gone up by 40% with no proper explanation, and every attempt to get answers has been met with corporate nonsense, vague responses, or outright ignoring my…
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Surface water drainage charges
Hi everyone! I'd be very grateful for the advice of you experts in relation to my situation. Sorry as I know there are lots of posts already on this but I can't see anything on this particular point. We moved into a new build property last year and the surface water on our estate drains into an attenuation pond which then…
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Water usage almost doubled in number of households in my village
A few weeks ago on my local village FB page people were commenting on the fact South Staff Water have said their usage has almost doubled so have to pay more. Now I have joined this having had the latest bill after a meter reading. The only leak I personally had was a toilet issue but I turned the water off it until it was…
