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Water mains leak - junction installed by neighbour
Our water supply is for four houses. Severn Trent have written to us and said there is a leak which we need to address. A leak can be heard in my back garden but it isn't clear exactly whereabouts. It could be my lead pipes or it could be the new junction installed by my neighbours builders when they built an extension.…
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External Water leak
Just had a smart meter fitted and they tell me we have a leak. Done a couple of checks and it's definitely outside between the stopcock in the road and the house. About 120 litres per day. We just went away for the weekend and turned everything off, and it was still wasting that much. Any tips on finding it? Water Company…
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Water usage seems way to high
Hi So we recently bought a property in September, 3 bed semi, 3 adults and the property has a water meter. The water is with united utilities and upon giving them our details, we were told to pay £71 a month. We took a reading on the day we moved in and then about 6 weeks ago they wrote to us saying we are basically using…
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Why is my water bill so low?
This discussion was created from comments split from: Reduce water bills..
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Are utility-companies legally required to send you a bill?
I moved residence and asked United Utilities to send me a final bill so I could pay it; I wanted to be sure the final bill was correct, having sent them the final meter-reading. They refused send me one, repeatedly, and so they didn’t get paid; this damaged my credit-rating. Are they legally required to send you a bill or…
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Waste water charging.
I have had a water meter for just over a year and was meant to be for trial/comparison before permanent move to metered usage. Affinity put me straight to a metered usage after 8 months starting early this year saying It was cheaper than fixed tariff. Yesterday I got my 2nd bill from them and I noticed the waste water…
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Massive increase in water assessed charge?
Just received our 2025-26 water bill, which is an assessed charge (water supply ONLY) based on 2 people in the house, from South West Water. It's gone up from £185 to £311. There's a note at the top of the letter that says that the government £50 subsidy has ended. Even taking this into account, that's a 32% increase. This…
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Water Bill Doubled - Water Company Shenanigans???
I have always been really tight on water usage and as a result I think my usage was pretty low. However, over the course of three 6 month periods my water bill has doubled. I live on a modern estate, the meters are in a set of three holes on the pavement, they have a really heavy metal slab on each one, I could hardly…
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water meter error?
Having a nightmare with united utilities! Theyve sent a few text messages about a possible leak, si we checked and fixed a few things , nothing major, just a tap etc. They still reckon the usage is high so sent someone to check for external leaks..none on their side so we've checked ours by taking a meter reading and…
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Water Bill - United Utilities
Hi My water bill has increased to £1150 p.a. which seems very high when comparing with the national average. My house (4 bed / north west) does not have a water metre and has 2 soakaways so I have applied for a reduction re rainfall / sewage costs. Not very familar with water bills but does that appear high? I have asked…
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Water bills
Hello All I have been living in the 3 bedrooms house for almost 18 years. From the beginning I have been paying for water bills based on RV(rateable value) calculation done by Thames water. A few weeks ago I have been told that I could request a water meter from them. I have done a request and they sent a person to the…
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Reduced water meter bills for AA.
Hello My FIL has Parkinson's and was diagnosed last year. He now has Attendance Allowance at higher rate and he has incontinence and needs more baths and showers and also using the washing machine more. A neighbour mentioned that water firms do a reduced tariff for people on benefits and to contact them. He called Affinity…
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Water bill madness
Hi folks, I posted last year about my water bill situation and have an update: Background: Moved into shared ownership new build 4 years ago. Advised water included. Contacted Water company to check & never heard back. Last year found out water might not be included. Tried to call water company - on hold for ages, then…
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Severn Trent backdating when meter readings start.
I am a ST customer. In Oct 2024 ST fitted a water meter in the pavement outside my property but I remained on water rates. For the year Apr 25 to Mar 26 I paid £640 water rates. In Dec 25 ST emailed me to tell me I would be changed to metered water as the Environment Agency have declared ST as an area of concern for water.…
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MSE News: On disability benefits? You could save £100s on water bills from 2027 with WaterSure
More people with disabilities will qualify for a cap on their water bills from next year, the Government has announced. The plans will see the existing WaterSure discount scheme expanded to cover an additional 53,000 households getting certain benefits in England and Wales. Here's what you need to know… Read the full…
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Single occupancy rate.
Solved but can't find a way to delete thread. PSA though, you have to ask for it.
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Affinity Smart Meter not So Smart
Ok, I'm unsure if it's an error or something else. Last August I was switched to a (SMART meter,) as they no longer wanted to send out someone to read the six meters under a manhole cover, so they assured me that switching it over, nobody would need to open the heavy cover and someone would just need to be within the area…
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Water bills to rise again from April – here's what's happening where you live
The majority of households in England, Scotland and Wales will see water and sewerage charges rise from April. In England and Wales, further hikes are planned over the next three years. However, prices vary depending on where you live – here's what's happening in your area. Read the full story:…
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Water meter leak
Hi Our water meter is showing a leak. We ended up hiring a leak detection specialist to locate the source of the leak. They identified that it is right next to the water meter, underneath the pavement. As this is outside the legal boundary of our property, I understand that it is for Thames Water to fix - i.e. we are only…
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Can you beat this unfair increase?
Two years ago I was paying an unmetered bill of around £1300. Last year it went up by around £400. This year, it has increased by another £200. Can anyone beat this increase? The water company responsible is South West Water, owned by the Pennine Group. According the Ofwat, we are expecting another three years of price…
