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Thames Water - high usage...
Have been in my current address for 4 years, never really
noticed an issue with water, just paid the bills. Back in October 2024 however something caught my eye
– as a little aside, the bill mentioned
my use was the equivalent of 3 bathtubs full of water every day. I had never looked at litres/use before but
this struck me…
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Unable to read meter
I’ve just moved to a new build and finally found where my water metre is. See picture. My water although I’m in a Anglian water region my water is supplied by independent water networks limited. They are providing estimated bills which are incredibly high for a single person in a 1 bed house. Upon finding the meter it’s so…
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Opening a water meter hatch
Hi all We've just had a water meter installed, but I can't see how to open the hatch to read it. I've called the water company (Wessex Water) and they said they can't provide a tool to open it, as their people read the meters, so we don't have to. However, I'd like to read them more than twice a year. The cover isn't a…
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Too pricey?
Our monthly water bill is currently £103. We are a young family in a rented property in Yorkshire. 2 adults and 1 baby. Each adult has about 4 showers a week, the baby has a bath every night. We do 2/3 loads of washing a week and do not use a hose pipe. Does this seem abit high? Is there anything I can do to query the…
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How do I deal with a clogged toilet refill mechanism?
I have a problem with the toilet in my rented house of multiple occupancy, in that when it is flushed, the water drains from the system fine, it's just when it comes to being refilled by the mechanism. The new mechanism itself has been installed in the last few years, and it has a little lever that goes up for a short…
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Severn Trent 6 month bill increased by 136% for a usage increase of 23%?
Hi All. I've just had my 6 month bill for water usage from Severn Trent (I pay for what I use, rather than Direct Debit), and was shocked to see that my bill has increased by 136%! and Waste water increased by almost 190%. I was expecting an increase, but not by that much. If I compare bills from Feb 2025 (for use from Aug…
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Waste water charging.
I have had a water meter for just over a year and was meant to be for trial/comparison before permanent move to metered usage. Affinity put me straight to a metered usage after 8 months starting early this year saying It was cheaper than fixed tariff. Yesterday I got my 2nd bill from them and I noticed the waste water…
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Many people may not realise how much we are being ripped off!
The point of the post is to highlight something people may not know and to see if we can share water saving tips, which saves money & the planet! We received our biannual water bill last week and it had increased an eye watering 278% since last July. We have always been in a water meter and we really are baffled because we…
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Thames Water have made a mistake & we are paying someone else's bill & it just jumped 140% - help!
Hi- Our water is with Thames Water. They increased our water bill by 140% this year. They also didn't notify us that they were changing it. When we phoned to complain we were met with 'bills increase on average by 40% due to essential maintenance & inflation costs' but no way to reduce the bill. It doesn't seem correct…
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smart meter
thames water sent me a letter about installing a smart meter in my house. it says my bills will be smarter, will have 24/7 control..spot sneaky leaks. and save money. I can't stop laughing!
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Saving water tip
I save the run off water from my taps in jugs and use it to fill the dog bowls and water plants. Sometimes I have some left over and add it to my compost to make it good for next years veg. I get 3 litres of cold water from my kitchen tap before the water gets warm and even though I use the dishwasher most of the time I…
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Water bill increase 100% for all neighbours.
Hi all i am looking for advice to see if there is anything which may have caused this to happen other than the allowed increase in costs for water. I have recently been told my water bill is increasing from £50 per month to £109. i have always been in credit but I now apparently owe £140. i was concerned about this and…
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Severn Trent smart water meters disappointment
Severn Trent provided a smart water meter a couple of years ago. It later installed telephone poles equipped with radio equipment to collect data from the meters. Even better, it provided customers with My Smart Tracker, which provided hourly water usage statistics. Last week, Severn Trent stated to me: "we don't provide…
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Water and sewerage bill
I’ve been renting a shop for 25 years and above the shop is a flat with 2 tenants. it has become apparent that I’ve been paying the water and sewerage bill for upstairs too for 25 years the water meter is linked to my shop and when I turn off water it stops water to myself and upstairs too. on asking tenants upstairs if…
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Thames water lied to me. Bills went from £44>£85>£114
I had a plummer come out in 2024 and when he needed to access the stopcock on the road he noticed it had a broken lid and was full of years worth of mud. January my bill went to £85 so I contacted Thames water. After call disconnects after 45mins i got through The lady was rude. Said they would fix the lid to the meter and…
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Cheapest option? Social Tariff or Water Meter. Severn Trent
Hi All, My brother lives on his own in a rented (council) OAP 1 bedroom bungalow and his wife suddenly passed away just over 1 week ago. Now he retired to look after his wife but never claimed any form of benefit. Her State Pension was what they lived on plus spending some of there savings to top it up. He doesn't have a…
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The big Difference Scheme, Not fit for purpose
Im not sure if you have heard of The Big Difference Scheme from Severn Trent, I thought it was to help people that were on low incomes and struggling with their bills, That's what it advertises But to me its not fit for purpose. My annual bill was about £105, Not much I know im a low user in a small 1 bed flat And I was…
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Has anyone reverted back to unmetered/rateable charging after meter fitted?
My water meter is bring fitted this week and Im sure its going to save me money on my current £110/month charges with UU. There seems to be this thing where I can decide within 24 months if I wanted to switch back to rateable charges so I was wondering if anyone had actually reverted back because they didnt make much of a…
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lead pipe replacement scheme Thames Water
Hi, I wonder if anyone has any advice on this please. I am renovating my ground floor and found lead pipes. Since the floor is being dug up I have replaced all the pipes on my property with approved plastic pipes up to my boundary. I applied to the Thames Water lead pipe replacement scheme a few weeks ago and requested…
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South West Water Single Occupants Pay Higher Charges than Multi Occupancy - Why?
It's bad enough that South West Water has almost doubled my annual fixed charges for water and sewage (no surface water) in one bill and increased the cubic meter consumption charges by 30% in one go BUT..... I have just discovered that a single occupancy house pays higher rates for the fixed charges than a multi occupancy…
