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smart meter
thames water sent me a letter about installing a smart meter in my house. it says my bills will be smarter, will have 24/7 control..spot sneaky leaks. and save money. I can't stop laughing!
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Saving water tip
I save the run off water from my taps in jugs and use it to fill the dog bowls and water plants. Sometimes I have some left over and add it to my compost to make it good for next years veg. I get 3 litres of cold water from my kitchen tap before the water gets warm and even though I use the dishwasher most of the time I…
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Water bill increase 100% for all neighbours.
Hi all i am looking for advice to see if there is anything which may have caused this to happen other than the allowed increase in costs for water. I have recently been told my water bill is increasing from £50 per month to £109. i have always been in credit but I now apparently owe £140. i was concerned about this and…
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Severn Trent smart water meters disappointment
Severn Trent provided a smart water meter a couple of years ago. It later installed telephone poles equipped with radio equipment to collect data from the meters. Even better, it provided customers with My Smart Tracker, which provided hourly water usage statistics. Last week, Severn Trent stated to me: "we don't provide…
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How much water do you use
UU tells me that a 4 person household uses 450l a day. We used 288l so in my mind, we're doing well. We flush every time, we power wash the cars, we do laundry and dishwasher whenever we want, shower/bathe every day (sometimes twice ) All for £54 a month (up from £43) But what if that 450l is ancient data? What's to say…
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Water and sewerage bill
I’ve been renting a shop for 25 years and above the shop is a flat with 2 tenants. it has become apparent that I’ve been paying the water and sewerage bill for upstairs too for 25 years the water meter is linked to my shop and when I turn off water it stops water to myself and upstairs too. on asking tenants upstairs if…
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Thames water lied to me. Bills went from £44>£85>£114
I had a plummer come out in 2024 and when he needed to access the stopcock on the road he noticed it had a broken lid and was full of years worth of mud. January my bill went to £85 so I contacted Thames water. After call disconnects after 45mins i got through The lady was rude. Said they would fix the lid to the meter and…
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Cheapest option? Social Tariff or Water Meter. Severn Trent
Hi All, My brother lives on his own in a rented (council) OAP 1 bedroom bungalow and his wife suddenly passed away just over 1 week ago. Now he retired to look after his wife but never claimed any form of benefit. Her State Pension was what they lived on plus spending some of there savings to top it up. He doesn't have a…
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The big Difference Scheme, Not fit for purpose
Im not sure if you have heard of The Big Difference Scheme from Severn Trent, I thought it was to help people that were on low incomes and struggling with their bills, That's what it advertises But to me its not fit for purpose. My annual bill was about £105, Not much I know im a low user in a small 1 bed flat And I was…
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Has anyone reverted back to unmetered/rateable charging after meter fitted?
My water meter is bring fitted this week and Im sure its going to save me money on my current £110/month charges with UU. There seems to be this thing where I can decide within 24 months if I wanted to switch back to rateable charges so I was wondering if anyone had actually reverted back because they didnt make much of a…
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lead pipe replacement scheme Thames Water
Hi, I wonder if anyone has any advice on this please. I am renovating my ground floor and found lead pipes. Since the floor is being dug up I have replaced all the pipes on my property with approved plastic pipes up to my boundary. I applied to the Thames Water lead pipe replacement scheme a few weeks ago and requested…
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South West Water Single Occupants Pay Higher Charges than Multi Occupancy - Why?
It's bad enough that South West Water has almost doubled my annual fixed charges for water and sewage (no surface water) in one bill and increased the cubic meter consumption charges by 30% in one go BUT..... I have just discovered that a single occupancy house pays higher rates for the fixed charges than a multi occupancy…
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Meter readings not being logged and now have a huge bill
We were on holiday last month when we received an email from Anglian Water that our monthly bills were increasing from £47 per month to £92 and that our usage had increased. When we returned home we decided to check the house for any signs of a leak. We couldn't find anything apart from the meter was moving when we weren't…
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South West Water S/c's up by huge amount
Quarterly s/c has gone up from £23 to £38, no doubt inspired by the crooked energy industry and, again, anti-Green as it hits low users hardest in percentage terms. I am just going to pay the unit cost and see what happens, rather go to prison than give these animals any more money.
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Why would I have a sudden, drastic reduction in water consumption?
I've always felt my water bill is high for a two person household, but previous meter readings over the last few years have always suggested high usage. I'm having a bit of financial overhaul and thought I'd take a look at my SWW account, and was surprised to see my account is currently in credit. What I'm struggling to…
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Paying by standing order
Been paying my business water bill in installments via standing order since 2023 without any problems. In April 2025 they contacted me to say they wanted me to go on direct debit but I refused and carried on paying via standing order, mainly because the company are incompetent from previous experience. I've never refused…
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Suds/Soakaways
I’ve just found out I was being charged for surface water at my previous house for 4 years when I shouldn’t have been. Apparently if there is a Suds/Soakaway system in place you don’t get charged but all the residents on the estate were charged. People have just found out and are rightly querying it and getting refunds but…
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Over Charged for 8 years
It was recently discovered that the water meter fitted for my flat 8 years ago was supplying my downstairs neighbours flat as well. He was never on a metered connection. I have therfore been charged for all the water he has used as well as mine. We both now have internal meters fitted. I've raised this with ses water twice…
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Southern price increase of 54% - doesn't this break Ofwat's price cap?
My cubic metre sewage charge from Southern increased in March from 246.10p to 379.40p, which is 54%. I understood that Ofwat had capped it to a lower number. Can anyone shed any light on this?
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Southern Water 52% price increase for Waste Water only?
This is more of a rant
or vent than anything else but I would welcome comments. We live in a four
bedroom house near Chichester in West Sussex. Portsmouth Water supply
our water and Southern Water take away waste water. We are not on a water
meter. Portsmouth Water latest bill is a very reasonable £130 for
July 2024 to…
