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Thames Water billing disarray
I set up a Thames Water account at a property I owned in 2018. It was not metered. I received a bill once a year and it was paid in 12 instalments throughout the year until another one was issued, We did not receive bills in the post consistently however as soon as a bill was received it was paid. Eventually we asked and…
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Thames Water insane price hiking
Hi everyone, I’m seeking advice on a frustrating Thames Water bill issue. I’m a single occupier (alone since early 2024) in a smallish 2-bedroom flat in their area, no water meter. My annual bills have spiked sharply: • 2026 (for 01/04/2026-31/03/2027): £990.24 • 2025: £923.61 • 2024: £682.54 • 2023: £609.28 • 2022:…
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Water rates for Disabled
I live in Northumberland and I’m a 64‑year‑old father caring for my 34‑year‑old disabled son. We’re both on UC, and I receive Carer’s Allowance. He receives the highest disability rate. Our water bill has been fairly steady for years at around £25 per month, but it has suddenly jumped to £75 per month. There used to be a…
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Thames Water, how do I take a reading at a flat I am moving to?
I am moving into a new flat. Took a reading of the gas and electricity meters as soon as I got the keys, but I am struggling with water. Thames Water CS says the meter's location is "footpath". The only cover marked with "Thames Water" in front of my block is this (see photo). Are they really expecting end consumers to be…
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Highway drainage in 2026
Hi All, I hope you are well. What is the deal with the so called Highway drainage in 2026? Does this too include the drainage of this many potholes? What are the rules as I can see the water companies do it differently and this is confusing. I don't remember my water bill having this extra charge before. I reckon before…
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Thames Water, two meters and confusion!
I wonder if someone can help us with a confusing water meter issue with Thames Water and our water meter. We are in a property of 6 flats with water meters at the front of the property. In February 2020, Thames Water swapped our analogue water meter (A) for a digital water meter (B). We received a letter which stated that…
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Increased water usage for a row of terraced houses.
I live in the middle house of a row of 3 terraced houses, we all have a seperate water meter in 3 seperate pits next to each other on the roadside. In the last 6 months all 3 properties have seen their water usage double for no apparent reason. Could it be possible that there's a leak before any of our water meters which…
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Thames water Meter gone AWOL
Like many others, my bill has been hiked massively So I tried to follow the advice to detect a leak, but fell at the first hurdle. The meter immediately outside my property which I last read a few years ago is empty; there's just some wiring and a screw but no meter. The pavements were resurfaced last year and the meter to…
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Thames Water meter readings and bills issue
Good morning. I'm looking for some advice and support regarding thames water bills. Back in August I got a new water bill. I'm on a meter but hadn't sent in a reading for quite sometime being overwhelmed with work and stuff. So I decided to get on top of it. My reading was quite a bit lower than the estimated. Easy I…
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Southern Water lack of response
I have been advised by Southern Water that my water bill is increasing from £39 per month to £73 per month from the 16th February. I am the sole occupier of my home and the increase is exorbitant so I wrote to the Chief Executive and received a reply from his Office to say that my Dispute had been referred to the Executive…
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South West Water Bill Is Super High
I'm a single disabled person living in a one-bedroom 70s flat, been bed bound for nearly a year, and my last water bill was £2260, that's more than all the rest of my household bills combined. I've asked for a water meter to be installed and after waiting nearly a year for a home inspection I was told (again) one can't be…
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60% rise in monthly billing - WaterSure Wales
I just got my monthly water bill, and wow, it shot up by about 60%! I used to pay £36 a month, but now it’s £57.50. I’m on the WaterSure Wales tariff because we get pension credit and have some medical conditions that mean we need to use more water. I contacted Welsh Water to ask why my bill jumped so much instead of just…
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Water bill gone up to £72 (Severn Trent) - two of us in a 4 bed house
Hi all, Moved house back in October from a two bed to a four bed with my partner; it is fitted with a water meter. During the move our water bill DD changed from about £25 a month to £52 a month. Thought nothing of it, especially as we forgot to give an actual reading to Severn Trent Fast forward to January 17th I decided…
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Water sure scheme Yorkshire water
hi all quick question me and my partner work full time and we have a water meter we don’t claim any benefits I have psoriasis and was wondering do I need to be unemployed and claiming benefits to claim for the water sure scheme
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Shock new bill with standing charges
Severn Trent water bill difference I’m a single retired man living in a flat on my own, I do not have a garden to water and I do not have a car to wash so my water usage is very limited hence I have one of the new water meters. My water bills have always been from as little as £10.56 in 2022 increasing yearly to £19.64 in…
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Water bill higher than neighbours
hi Can anyone help, my water bill is at least a £100 more than my neighbours. I’m in a semi detached 3 bedrooms. I have raised this with Severn Trent in the past who told me, “my house was built with something more than my neighbours” and the can’t check because they are old rules that they no longer have on record! Is…
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Low Flow Rate - Northumbrian Water don't seem interested
I am writing this to try and gather some advice. My mother has a WB boiler that is 12 years old, but fires up and heats CH just fine, so I think there is no problem with the boiler. Northumbrian Water has been out as both my mother and next door to her (who share the supply) often have issues with shower going cold. They…
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What happens if Anglian Water cant install water meter?
I'm thinking of asking for a water meter with Anglian Water as it's just myself in the home but I've got a feeling they won't be able to install one as I think we're all on shared a supply on our street with each pair of semis sharing the same mains. Also there's not sufficient access where the stopcock is to place an…
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Water authority threatening enforcement action
There is a leak in the private supply pipe shared by me and 6 other houses. I own one of these properties, one other is owner occupied, 2are empty, and the remainder are tenanted. My water authority have advised that they will not come out and detect where the leak is located, and have instructed me to claim on my house…
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Thames Water - high usage...
Have been in my current address for 4 years, never really
noticed an issue with water, just paid the bills. Back in October 2024 however something caught my eye
– as a little aside, the bill mentioned
my use was the equivalent of 3 bathtubs full of water every day. I had never looked at litres/use before but
this struck me…
