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Revised Water bill issued for last 3 years
Hi everyone. I need some maybe alot of help and advise please. Here is the story. The in-laws live in a 4 bed house but only 2 rooms in use. I asked a few years if they have a water meter. They showed me letter of the meter being fitted and the serial number. They where told that for one year they will get bills showing…
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75% Increase
Without warning South West Water increased our monthly direct debit by 75% despite my account having always been in credit. On the telephone the only reasons given were "based on average consumption" and the government taking away the £50 subsidy. I reluctantly agreed to an increase of 34% per month on the understanding…
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Standing Charges Are More Than 50% of My Water Bill
Standing Charges Are More Than 50% of My Water Bill And, as I continue to reduce my water consumption, this
percentage will only increase. Using less than 40% of the water I was a year ago, I’d
expected to see my direct debit falling. The fact is it hasn’t. Looking more
closely at my most recent statement I can see why.…
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Severn Trent using Actual Readings from a Meter that is not there
I hope this is a one off. We live in Malvern that was part of an experiment where every house had a meter. Our house was built around 60 years ago and would have had a meter fitted when new. We have lived there for over 40 years. The last bill from "actual reading" to "actual eading" had jumped approximately four fold.…
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"Free" water meter
I requested to have a water meter installed, There is a meter inspection cover on the pavement by my back gate and I assumed that is where the meter would go - as where my neighbour's meter is fitted.. However, I was told the meter would be installed inside my house, under the sink..When I suggested outside the house would…
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Thames Water WaterHelp - outrageous hidden downside of their social tariff
I'm a single occupier in a one-bedroom flat (water meter not possible), and, like many of you, have been horrified to find my annual bill from Thames Water has increased to over £500 a year. Following the advice on the MoneySavingExpert's Cheaper water bills page, I applied for Thames Water's social tariff (WaterHelp),…
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Water billing low
Our water use is approx 16 cu metres per 6 months Does this seem rather low ? We (2) live in a large 3 bedroom semi with 2 bathrooms, both of us shower daily - (I take 15 minutes) and the washing machine is used 3 times a week.We are building up creditWe pay £36 per month and are currently £151 in credit I don't want to…
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Is £60pm for a two person household too much?
Two people who both shower twice daily (and have a deluge shower that has a flow rate of 10.2 litres per min). Probably combined 20 minutes in shower daily (5 minutes per shower). Dishwasher runs 3/4 times a week, same with washing machine. Barely any watering of plants whatsoever. Very usual flush and tap water use. I'm…
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New Build - Severn Trent waited 18 months to produce first bill - £1.4k?!
We moved into our new build home 18 months ago. Over this time I’ve consistently asked Severn Trent what’s going on with our water bill, still haven’t had one produced etc. They’ve finally produced it and say we owe £1.4k! I know there are payment plans available etc but surely this is their fault it’s taken so long to set…
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Can I read a meter that is installed in the path?
Ive applied for a water meter from UU. Although the survey hasnt been done yet, pretty much everyone else in the road has had them fitted in the street just beyond the homeowners path (where the current square metal plate is) My question is - will I be able to read that meter myself when it gets installed? If I have a way…
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Water has gone up from £25 to £154 a month due to estimated readings
we have just had our latest water bill and its gone from £25 to £154 So they are saying we went from 2021 to 29th October 2024 with estimated readings. we have a water meter. why didn't they read the meter in those years ? and why has it never been suggested we ever have to increase our payments. i know we should have…
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Water bill estimated
Hello, I'm looking for some advice on my latest water bill and to see if I have a leg to stand on. For context I am in the armed forces and away quite a bit so was happy to know that South west water fitted a "smart meter" to the property before I moved in. I was here by myself then about 3 years ago my now wife moved in…
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Cheaper Water Bills Article Discussion
This thread is specifically to discuss the content of the Slash The Cost Of Water Bills To discuss or ask a question about this article: click reply
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50% Increase in Thames Water Bill
I have just had mail from Thames Water stating my Water Bill will increase from £33 per month to £49 per month from April 2025. I have written the following complaint to Thames Water : I am writing to formally express my outrage and deep
dissatisfaction regarding the staggering 50% increase in my Thames Water bill, as…
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Southern Water Recent Email
I'm a little confused by the email that Southern Water have just sent me. Presumably in an attempt to justify the increase that's coming it boasts "Since
2014 the average water and wastewater bill has gone from £437 to £439 - that’s
an increase of just 0.5%.". However according to my last 2 years bills the cost per cubic…
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How to Change Rateable Value of property?
Hi there I recently moved in and received a water bill that is massively higher than it should be. I am a homeowner, alone in a one bedroom, one bathroom flat in SE London and Thames Water want to charge me over £1000 for water, £183 for the period Jan-Apr 2025 and £830 for the 2025/26 financial year. I am in council tax…
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Southeast water social tariff
Hi. I currently receive the South East Social tariff eligibility for which is assessed by income and not savings/capital. Next year I will receive a tax free pension lump sum and am unsure whether this will affect my eligibility for the social tariff. Does anyone know? The charity Scope…
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date of water bill increased charges
I am a customer of Southern Water who wrote to me to say that they would be taking the increased charge from my bank from March 2025 (which they did) whereas I understood that the new charges came into effect in April. I have asked them whether they have the power to do this but their replies have not answered this…
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South East Water social tariff and tax free pension lump sum
Hi. I currently receive the south east water socia ltariff, which is assessed by income not savings. Next year I will receive a one-off tax free lump sum from my pension. Does anyone know if this is counted as income or savings for the southeast water social tariff? I haven't been able to find any relevant information…
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Refund after high bill due to leak beyond my boundary
Short version: I've been over charged due to a leak beyond my property boundary. How long should I expect to wait for a refund, and how will it get worked out. Full detail: My 6month bill was far higher than usual (beginning of March), I paid it not thinking fully. On the following weekend I checked the bill and the…
