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Low Flow Rate - Northumbrian Water don't seem interested
I am writing this to try and gather some advice. My mother has a WB boiler that is 12 years old, but fires up and heats CH just fine, so I think there is no problem with the boiler. Northumbrian Water has been out as both my mother and next door to her (who share the supply) often have issues with shower going cold. They…
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What happens if Anglian Water cant install water meter?
I'm thinking of asking for a water meter with Anglian Water as it's just myself in the home but I've got a feeling they won't be able to install one as I think we're all on shared a supply on our street with each pair of semis sharing the same mains. Also there's not sufficient access where the stopcock is to place an…
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Water authority threatening enforcement action
There is a leak in the private supply pipe shared by me and 6 other houses. I own one of these properties, one other is owner occupied, 2are empty, and the remainder are tenanted. My water authority have advised that they will not come out and detect where the leak is located, and have instructed me to claim on my house…
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Thames Water - high usage...
Have been in my current address for 4 years, never really
noticed an issue with water, just paid the bills. Back in October 2024 however something caught my eye
– as a little aside, the bill mentioned
my use was the equivalent of 3 bathtubs full of water every day. I had never looked at litres/use before but
this struck me…
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Water bill increase
just received this years bill, going up by 15%, ridiculous considering it went up loads last year too. (United utilities). Anyone else have a high one again this year?
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Severn Trent billing issues
This discussion was created from comments split from: Thames Water WaterHelp - outrageous hidden downside of their social tariff.
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Huge Water Bills Due to Underground Leak – Advice on Severn Trent Leakage Allowance Claim
Hi all, Hoping for some guidance from anyone who’s been through a leakage allowance claim with Severn Trent. 3‑bed semi, 2 adults + 1 child. Meter fitted in 2022. Since December last year our bills have risen to completely unrealistic levels for our property size and usage: * Dec 2024: £772 * Jun 2025: £1,066 * Dec 2025:…
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Water bill - HOW MUCH??? - is this normal?
Our water bills have almost doubled in 2 years from £600 to nearly £1,100 a year. Metered house, 2 adults and 3 teenagers. Meter reading read by water company remotely. Is it just the cost that has soared or has our usage become excessive - 5 month gap in the readings here. We seem to be average according to tne volume on…
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Help understanding water bill (moved into new property)
Hi I’m new to bills so please don’t jump down my neck. Me and my partner moved into our new house in November we set up a Yorkshire water account to pay the bill. Our first generate today for £120 odd pounds, that’s what the balance shows online. Now I panicked at first as I thought it might be that per month but is the…
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Plans for a Water Ombudsman and new regulator announced
A range of measures designed to help households with their water bills – including plans to launch a Water Ombudsman – have been announced by the Government. But MoneySavingExpert.com founder Martin Lewis says the lack of a national social tariff among these is a "mistake" – he's suggested a halfway house compromise...…
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Southern Water
Back in March last year, Southern Water increased my monthly payment from £15 to £29. This was a massive 51.3% price hike, which I simply cannot afford. I am on a water meter, we have no dishwasher or washing machine, just the 2 of us in a 3 bedroom bungalow. I immediately cancelled my direct debit, and sent an email of…
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Smart Water Meter - not an option?
Hi, We've been looking at switching to a Water Meter - we've run the numbers and think we'll be better off, especially after a recent £20 a month increase, meaning our bill has more than doubled over the past couple of years after a prior £20 increase. Water is expensive...and we've had a hosepipe ban for months. By…
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Severn Trent - I do not trust their tactics?
In spring this year (Mar/Apr 2025) a company representing Severn Trent installed equipment outside mine and my neighbours properties in the culdesac of approx 40 houses outside our boundaries on the footpath. I was told it was to monitor pressure etc by the workmen. over the years I have always paid my bill monthly based…
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Severn Trent Water
My father recently passed away so I contacted Severn Trent Water to inform them. They sent me a final bill which showed a credit. I rang to request the refund. They asked if I was the Executor I informed them he didn't leave a Will so as his daughter I was dealing with it. They informed me I would need Letters of…
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Water leak
I went away to see a relative on 24th December ( I turned the water off at the stopcock in the kitchen) and came back today. There was a letter waiting for me from the Water company dated 29th December telling me there is a suspected leak, about 2 litres per hour, 24 hours a day. I signed into my account and can conform…
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Water bill debt out of nowhere!
In really need of some help. We have lived at our property for 2 1/2 years. We have always paid our water bill on time at £48 a month. Suddenly in September SWW tried to take £137 from our bank with no communication or warning. It obviously bounced! When I logged into my account they said we owed them over £400 and this…
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over paying bill rateable value 2bed 1 occupant band A council tax
Friend has just found out she has been paying for 2 adults and 1 child for the past 7yrs due to the landlord- water company ie Severn Trent not telling her or knowing she had to ,she is on benefit's about to get a state pension and struggling to pay bills ,have rang severn trent and all they say is if water meter, house a…
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British Gas leaving a vunrable adult with No internal stop tap
British Gas recently installed a new boiler at my mother’s house. She’s 87, suffers from arthritis, and has limited eyesight, making her vulnerable. During the installation, which was booked for a full day, the engineer had trouble with the internal stop tap not restoring the water. It’s a Surestop, easy for her to use.…
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Water meter hasn't been read for ages!
My water meter hasn't been read by United Utilities since 06/12/2022, although I do provide them with my own readings at the end of every month. Can I claim a penalty payment under the new rules that came into force this summer?
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Forced to have a water meter
I am with Severn Trent and twice refused to have a water meter fitted although it was not going to be actually metered. They came back while I was away and installed it anyway. Now they are telling me this is a ‘water stressed environment’ and have said it’s mandatory for me to be metered. I know I don’t use much so it’s…
